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Job Number 19076568
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary
Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Supply guests with
directions and information regarding property amenities| services| and hours
of operation| and local areas of interest and activities. Contact appropriate
individual or department (e.g.| Bellperson| Housekeeping) as necessary to
resolve guest call| request| or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Ensure that any outstanding
requests from the previous day receive priority and are resolved. Serve as a
departmental role model or mentor; ensure employee compliance with company
standards and policies and external regulations. Monitor club lounge for
seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.
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