Concierge Agent – The St. Regis Abu Dhabi


Job Number 1900103R
Job Category Rooms and Guest Services Operations
Location The St. Regis Abu Dhabi| Abu Dhabi| United Arab Emirates VIEW ON
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
pointed in the right direction. When they know you genuinely care about the
quality of their stay| you are operating at a level of excellence.

What you’ll do

Make bookings for Concierge Services as requested by guests
Advise guests on local area (tourism or business locations| sights or events)

Welcome guests and direct them to Reception

Know regular guest names and requirements

Accurate knowledge of hotel facilities and services

Answer guest questions and resolve guest problems

Promote the Hotel generally

Know the names| functions and locations of the Management Team

Ensure that guests receive their messages and faxes promptly

Assist with guest luggage when required

Be aware of daily functions| events| VIP and group arrivals

To carry out any other duties as required