Concierge Agent – Fairmont Dubai – United Arab Emirates-Dubai


Job Description – Concierge Agent (DBI02985)Employee Status:
ConciergeThe knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests` needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview:
A unique blend of contemporary design and urban chic- Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai|s key attractions- our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate- our signature Spa and health facilities offer a wealth of amenities- including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities: Reporting to the Assistant Chief Concierge- responsibilities and essential job functions include but are not limited to the following:
Welcome and assist Guests` according to Brand Standards
Be an ambassador of Fairmont Dubai by providing memorable Guest
Ensure prompt- efficient and updated recording of mails-
parcels- and messages
Maintain a perpetual presence on the Concierge Desk throughou

the hours of the shif

Remain observant- note preferences of the Guest- and respon

accordingly inquiries & request

Greet and assist Guests following hotel standards either in
person or on the phone
Greet all Guests courteously- using the Guest`s name whenever
possible and maintains a genuine smile and keep friendly and interested
Follows Occupational Health & Safety regulations
Report suspicious people- behavior- parcels and vehicles to
hotel Security
Ensure adherence to Fairmont`s Code of Ethics
Offer assistance to Guests and provide them with many
different alternatives
Maintain well grooming and immaculate presentation in clean
uniform- polished shoes and wear name tag at all times when on duty
Personalize the interaction in anyway and engage with Guests
as individuals
Remain up to date and knowledgeable regarding nearby places of
interest- promotions and events
Offer accurate directions with a complimentary map of
surrounding area while offering directions
Follow up and make sure all messages / faxes / requested items
delivered within 15 minutes- all written information should be clear-
legible and presented on hotel paper
Attend regularly to all Clefs D`or events and meetings-
studies and follows all procedures to become a member of the CLF organization


Previous customer related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal & written communication skills

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional ascending or descending ladders- stairs and ramps

Frequent standing and walking throughout shift

Visa Requirements:

Please note
that you must be eligible to live and work in Dubai. We will assist successful
applicants with the visa process and provide flights and accommodation.