What will it be like to work for Hilton?
With thousands of hotels in over 100 countries and territories| Hilton offers
countless opportunities to delight. From an open door to a welcoming smile and
an exceptional experience| we offer the millions of travellers who stay with
us every year a welcome they will never forget. If you appreciate the impact
global travel can have on the world you may be just the person we are looking
for to work as a Hilton Team Member. Because it|s with Hilton where we never
forget the reason we|re here: to delight our guests| Team Members| and owners
What will I be doing?
_ _ESSENTIAL FUNCTIONS__
Implement the use of basic sales techniques / principles as set out in the
Customer Focussed Selling school of though and Hilton loyalty programs.
As per defined sales territory| pro-actively sell all hotels of Hilton in
Co-ordination and implementation of the segment sales activities and
strategy with the aim of optimal room occupancy and high accommodation
revenues| together with concern of the costs involved and in line with the
hotel business mix.
Communicate sales promotions and information after approval of NDOS ensuring
that relevant people in each hotel receives copies
Develop relationships and partnership with key accounts| prospect account
and other accounts in the determined territory or beyond if not yet allocated
within the sales team:
Maintain and develop the production of Key Accounts through searching all
opportunities available at all levels within the company through Total Account
Develop Key Prospect Accounts to Key Accounts within a year through
monitoring the share given to the hotel compared to the competition through
applying STEALTH principles.
Plan regular visits to accounts with a minimum of 5 sales calls per day 2
Key Accounts| 2 Key Prospect Accounts and 1 Other Account
Organise and execute a minimum of 1 joint sales call per week with Sales
Executives in order
to maintain standards| provide constructive feedback and support.
Organise and execute a minimum of 3 site inspections and / or FAM trips for
Organise and execute a minimum of 1 entertainment with key or potential
clients per week
Planning| co-ordination and implementing of all sales trips in the
designated territory by agreement with the Director of Sales (DOS) in the most
efficient and optimal way.
Identification of potential new accounts and assuring the corresponding
sales activities to win these customers.
Support Director of Sales (DOS) preparation and drawing up of company
contracts for the hotels in accordance with the 3rd Party Distribution policy
and current business strategy and price / market conditions.
Generate leads for the hotels| monitoring the offers and be actively
involved in the follow up to increase conversion in close co operation with
the C&B and Reservation departments.
To present the Hilton Worldwide hotels in UAE in a professional manner
towards negotiating partners.
Coordinate any required administrative work in terms of reporting of
figures| account forecasts and drawing up account development plans within the
time frame given and the quality expected.
To reach agreed goals and to deliver incremental revenue for all hotels in
Ensures permanent observation of the market and competitors| involvement in
drawing up analysis of competitors (rates| trends| customers| product changes)
and market statistics| to be shared with the team and Director of Sales (DOS).
_ _SUPPORTIVE FUNCTIONS__
Participates in industry events and represents the hotel at national and
international specialist trade fairs and workshops| agreed by the DOS and in
co-ordination with the whole Business Development Department.
Takes part in Communication Meetings on a regular basis as determined by the
Director of Sales (DOS)
Support DOS in supervising and coaching Sales Executive through close
Support DOS in tasks such as team member training| performance related
assessments and consultation.
Support DOS in maintaining standards| revise these regularly and guarantee
that these are upheld through targeted training.
Support DOS in updating Sales Manual and other department related documents.
Involvement in drawing up Sales Activity Plan
Involvement in supporting DOS in department target setting for self and
Submit weekly sales call reports and future week activity plan as per the
defined reporting standards as determined by the Director of Sales (DOS)
Establish account development plans on a yearly basis
Communication – proactively and precisely with the sales coordinator| NSO
colleagues| hotel teams and other stakeholders
Carry out product trainings for service centre agents or travel agencies on
behalf of the Hilton Family Hotels in UAE
Communication of special promotions after approval of Director of Sales (DOS
ensuring that relevant people in each hotel receives copies
Maintain a comprehensive and updated rate and special promotions summary
sheet and distribute the hotels monthly
Issue special forms for any brochure contribution or marketing agreements
ensuring that relevant people in each hotel receives copies
What are we looking for?
_ _SPECIFIC JOB KNOWLEDGE| SKILL AND ABILITY__
Open minded| creative| entrepreneurial and uses initiative to resolve issues
Understands the importance of the quality of communication (written &
verbal) skills sufficient to produce sales communication that reflects the
Hilton image in a dignified form towards customers and negotiating partners.
To be motivated| committed and enthusiastic| seizing opportunities to learn
new skills or knowledge in order to improve personal performance
To maintain a high level of professionalism in dealings with customers| face
to face and on the telephone and ready to take calculated risks
Ability to manage multiple projects| positively meet and work effectively
under time and resource constraints.
To maintain team focus by showing co-operation and support to colleagues in
the pursuit of department goals
Fluent in English| verbal and writing skills
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday
entitlement. As an employee you will become a member of the Go Hilton Team
Member Travel Program| which provides reduced hotel room rates for you| your
family & friends! We look forward to explaining in detail the range of
excellent benefits that you would expect from a global hotel organisation like