A Cluster GC&E Coordinator is responsible for receiving groups and events in
the hotel| serving as an intermediary between the customer and the commercial
and operational areas. It is the customer contact at the time this arrives at
the hotel with your event| working with the hotel to achieve the set goals.
What will I be doing?
As a Cluster GC&E Coordinator| you will work following the events that occur
in the Hotel from initial contact with the head of the event to prepare
contracts for groups and events| until the end of the event and therefore must
perform the following tasks with the higher standards:
Receive groups and events and keep up to date the hotel even output
Draw up contracts for groups and events
Insert Rooming List in the system| update payment instructions and enter important information relevant to the group
Negotiate budgets with customers
Develop events Work Orders in the system with all relevant information
Conduct instructional groups with all relevant information to the group (number of able| category| price| form of payment| contact the company| special notes| etc.)
Perform monthly report groups and update closing information groups
Interact permanently with the Account Managers| Sales Coordinators| Reservations| Front Desk| Department Parties| Hilton Meetings and kitchen
Act directly with the guest or client during the stay of groups and events
Participate in special activities such as secretaries of cocktails| welcome tour groups| etc.
Ensure that all client requests are answered efficiently and with agility