Cluster E-Commerce Manager – Waldorf Astoria Ras Al Khaimah


A Cluster E-Commerce Manager plays an important role in achieving key
objectives in line with the annual marketing and PR plan| current initiatives
and relevant activities. The marketing and PR team performs an integral role
in bringing together all function areas to ensure commercial targets are
heightened. The executive role involves managing individual projects relating
to marketing| media relations and internal communications and performing day-
to-day administrative duties.
What will I be doing?
As Cluster E-Commerce Manager| you will be responsible for the results of the
marketing plan and activities used by the hotel to increase brand awareness|
communicate promotions to all relevant target markets and address hotel
business needs. Specifically| you will perform the following tasks to th

highest standards:

Business Function

Coordinate and assist with delivering all agreed marketing and PR strategies and monitor on-going marketing and PR campaigns performance and reporting as directed by the Line Manager
Support the Line Manager by developing and implementing promotional activity| collateral and in-house merchandising as well as maintaining the hotels| media library to include video| film and press coverage archives
Promote the hotels| marketing activities to the media covering all food and beverage| rooms and event promotions
Support all internal communication activities including| but not limited to| regional and area updates| press release writing| newsletters and drafting speeches for company executives and assisting with senior management interviews with relevant preparation material
Promote and support all marketing and PR activities including special events| sponsorship opportunities| merchandising campaigns| exhibitions and property inspections
Support the department with media relations involving tracking social media| updating press kits| archiving news releases and press coverage| maintaining media databases| coordinating interviews| and ensuring relevant administrative duties are completed in advance of media visits
Organise and manage familiarisation trips for media professionals and entertain local media where appropriate
Assist with and| where required| lead on-site photos shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed
Monitor and support Line Manager on all social media activity for the hotels whilst supporting departmental initiatives
Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards| using the right tone and voice compliant with corporate guidelines
Support and identify opportunities along with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
Execute and implement appropriate use of marketing and PR content| creative resources| translation and photography while optimising an effective online presence in line with regional strategy
Respond to customer postings as appropriate tackling any complaints and issues

Managing Execution

Execute effective content management across all available channels| including hotel websites| OTAs| social media| mobile marketing and partnership programs
Develop monthly / quarterly reports on activities highlighting results and next steps
Develop| maintain and grow the hotels| databases to promote all hotel disciplines including targeted Hilton Honors campaigns
Be mindful and attentive of local news or stories affecting hotel business and inform line management swiftly and effectively on information which could impact the reputation of the hotels.
Actively respond to requests for information about the hotels
Develop reports on specific marketing and PR initiatives and promotions
Review third party website content| ensuring standards are met and information is accurate| creative and current
Execute and report on competitive analysis on hotel| food and beverage and eCommerce marketing activities and maximise compatibility with public relations efforts
Ensure hotels have appropriate marketing and PR archives and content including up to date media lists| press kits| collateral| photo and video library| newsletters| brochures| desktop publishing and all matters relating to marketing and PR
Develop marketing and PR projects including resources with budget implications
Maintain communications connected with hotel crisis and issues

Building Relationships

Establish and maintain effective rapport and open communication with all hotel disciplines
Develop strong working relationships with various levels of Hilton|s personnel including hotel and regional teams and comply to Hilton core values
Develop and manage working relationships with key members of the creative and media agencies
Work effectively within the marketing and PR team as well as supporting all hotel departments including regional levels on marketing and PR campaigns
Develop and maintain effective working relationships with all external customers to include key members of the media| community organisations| local and municipality government officials| local industry organisations as well as suppliers and agencies.
Excel at being an effective team player in all aspects of the role

What are we looking for?

A Cluster E-Commerce Manager serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that

Previous Marketing and/or Press Relations experience in a similar environment & level

Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
_Strong E-commerce background_

Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Ability to work under pressure at all times
Educated to College level or equivalent work experience
Demonstrates ability to interact effectively with various levels of management
Proven experience of working to and understanding key marketing and PR disciplines| plans and strategies
Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
Proficiency in Microsoft Office applications| budget management and project and time management
Demonstrates an understanding of commercial awareness| able to adapt to changing priorities with key judgement and decision making skills
Exhibits previous experience of written work in a communications role
Able to interact effectively| create solutions| influence others and work diplomatically with a wide range of individuals
Professional approach| clean and well groomed at all times
Friendly demeanour| positive and enthusiastic attitude with strong customer focus and ability to work independently
Honesty| integrity| passion for hard work and achieving results and successful outcomes
Demonstrated self-starter| with excellent attention to detail
Creatively minded and has a desire to work in marketing and/or PR for the hospitality industry
Enjoys working collaboratively and is a key team player with a can do attitude and thrives on a challenge
Good understanding of Hilton| its core values and management structure

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience of working in a marketing and PR role for the hospitality industry in a similar position

Able to speak further key business languages
Qualifications or courses relating to creative| descriptive or effective writing
Experience of working with media and design agencies
Educated to College level with previous marketing and PR experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!