Job Description – Butler- Fairmont Gold (PMI01805)Employee Status:
Butler- Fairmont GoldWarm- engaging service that anticipates our guests` needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler- where your exemplary standard of care and personal attention will make our guests feel not only comfortable- but also valued.
Fairmont The Palm is a luxury- world-class resort located on the iconic Palm Jumeirah Island in Dubai.
The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.
A total of seven food and beverage outlets on property offer international dining options including Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club- Willow Stream Spa and the Fairmont Falcons Juniors` Club.
Summary of Responsibilities: Reporting to the Manager- Fairmont Gold- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Identify and anticipate guests` needs and ensure personalized service is provided
Provide Food and Beverage services as required
Assist with any plans or arrangements the guest intends to make during their stay
Ensure that all requests from guests are made possible and are followed up on
Fully understand and have knowledge of all in suite services- technology- amenities- functions and systems
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies- procedures and service standards
Follow all safety policies
Other duties as assigned
Previous customer related experience an asset
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and communication skills
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling- pushing- pulling- lifting up to 20lbs.
Occasional ascending or descending ladders- stairs and ramps
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.