Butler Fairmont Gold – Fairmont The Palm- Dubai – United Arab Emirates-Dubai


Job Description – Butler- Fairmont Gold (PMI01882)Employee Status:
Butler- Fairmont GoldWarm- engaging service that anticipates our guests` needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler- where your exemplary standard of care and personal attention will make our guests feel not only comfortable- but also valued.
Hotel Overview:
Fairmont The Palm is a luxury- world-class resort located on the iconic Palm Jumeirah Island in Dubai.
The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.
A total of seven food and beverage outlets on property offer international dining options including Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club- Willow Stream Spa and the Fairmont Falcons Juniors` Club.
Summary of Responsibilities: Reporting to the Manager- Fairmont Gold- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Identify and anticipate guests` needs and ensure personalized service is provided
Provide Food and Beverage services as required
Assist with any plans or arrangements the guest intends to make during their stay

Ensure that all requests from guests are made possible and are followed up on

Fully understand and have knowledge of all in suite services- technology- amenities- functions and systems

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies- procedures and service standards

Follow all safety policies

Other duties as assigned


Previous customer related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal and communication skills

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling- pushing- pulling- lifting up to 20lbs.

Occasional ascending or descending ladders- stairs and ramps

Visa Requirements:
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.