Bell Captain – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

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JOB DESCRIPTION
 
A Bell Captain is responsible for supervising Bell persons| transferring and
storing guest luggage and responding to guest requests in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability.
What will I be doing?
As a Bell Captain| you will be responsible for supervising Bell persons|
transferring and storing guest luggage and responding to guest requests in the
hotel|s continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggag

Inspect guest rooms and acquaint guests with these rooms and their feature

Respond to guest inquiries and requests in a timely| friendly and efficient manne

Organize and store luggage| as needed| according to guideline

Supervise| monitor and develop team member performance to include| but not limited to| providing supervision| scheduling| conducting counseling and evaluations and delivering recognition and reward
Recruit| interview and train team members
Ensure team members have current knowledge of hotel products| services| facilities| events| pricing and policies and knowledge of the local area and events
Assist in the maintenance| appearance and functionality of equipment

What are we looking for?

A Bell Captain serving Hilton Brand hotels and vacations is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviors| skills| and values
that follow:

Previous customer service experience in a supervisory role
The ability to listen and respond to demanding Guest needs
Excellent leadership| interpersonal| personal presentation and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

A passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!