Job Description – Bell Attendant (FUJ00053)Employee Status:
BellpersonA smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts- your knowledge of the hotel and the professionalism you display will create a sense of |welcome| like no other.
Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains.
The hotel consists of 180 rooms and residences- along with a marina and beach club.
Summary of Responsibilities: Reporting to the Front Office Manager- responsibilities and essential job functions include but are not limited to the following:
Responsible for the delivery of Guest`s to their room- luggage- messages and any other items for delivery within the Hotel
Consistently offer professional- friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest`s room
To ensure the guest is familiar with their room upon arrival ie. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms- offering assistance to Guests- under the direction of the Bell Captai
Assist guests regarding hotel facilities in an informative and helpful wa
Follow department policies- procedures and service standards- including all safety policies
Other duties as assigned
Previous customer related experience an asset
Excellent communication skills and a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling- pushing- pulling- lifting
Frequent ascending or descending ladders- stairs and ramps
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.