Bartender – Sports Bar – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

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Job Number 20010181
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsibilities for set-up| mixing of drinks| service and clean-up for
catering bar functions. In so doing| is expected to direct all effort toward
guest satisfaction| the achievement/maintenance of division standards| and
profit maximization.

SCOPE / BUSINESS CONTEXT

 A Full Time position based at JW Marriott Marquis Dubai.

 Number of Direct Reports – 0

 Titles of Direct Reports – xx

CANDIDATE PROFILE

Experience:

 Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

 Thorough beverage knowledge

 Sales Person – Ability to suggest and up sell

 Friendly and outgoing

 Basic Computer Skills

Education or Certification

 Diploma or degree in hotel management

 Bartender Certificate

SPECIFIC DUTIES

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The following are specific responsibilities and contributions critical to the
successful performance of the position:

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 Punch in| as schedule| ready to work and according to Grooming Standards.

 Check for captain for required set up and type of service assignment.

 Have bar set up |ready to go| 15 minutes before function is schedules to
start.

This involves: An adequate supply of following (to last through the duration
of the function| if possible). Ice| water| mixer| all ingredients necessary
for preparing drinks. Glasses| garnishes| napkin and side towel.
Matches/ashtrays cigarettes.

 Perform cashier duties| if required. This involves handling tickets and cash
as per Marriott International Food and Beverage SOP.

 Prepare and served drinks as per Marriott standards| policies procedures
using a jigger as all times.

 Never leave your bar during a function unless properly relieved by another
bartender or the captain/maitre d

 At all times the bar area should be maintained in a clean and organized
condition. Practice |clean as you go|.

 After function is over and guest have left the room| breakdown and
thoroughly clean the bar.

 Ensure the proper storage of liquor| fruit and equipment| all liquor to be
secure.

BARTENDER Job Description

JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary
Information

 To comply with all local laws and regulations.

 To report issues or requirements to the supervisors.

 When requested| is ready to work as a waiter/waitress as well.

 To have a clean uniform and impeccable personal grooming in compliance with
company standards.

 To be at the assigned work area| in uniform| and ready to work at the time
that is scheduled.

 The waiter/waitress will be responsible for these set up| bussing and clean
up of all the following table service necessities as well as the proper
storage of this equipment in its proper place after use in the room (to put
things in the proper place).

 All Event Operations bartenders will be required to completely familiarize
himself with the location of each of the function rooms and related areas and
the various workable types of set up to include the following: school style|
theatre style| conference style| U-Shape| Hollow square| Hollow rectangle|
Banquet style| T-Shape| E-Shape| Different types of buffet set up| Coffee
Trolley.

 Set up| service| breakdown and vacuuming of all department functions to
include: meetings| breakfast| lunch| dinner| receptions| banquet hall
cleaners| dances/concerts| exhibits| general cleaning of all area and vacuum|
outdoor catering.

 Set up and handle tables| i.e. rounds| rectangles| ovals| schoolroom etc.

 The waiter will be totally responsible for ensuring that each service piece
of linen china| glass and silverware is spotless before it is placed on a
table| and that each table is set up uniformly.

 Each waiter will be responsible for attending menu class before each of
their designated function with the supervisor/managers in able to obtain
better food and beverage knowledge.

 To introduce one’s self to the guest on one’s station and project a warm
cheerful| enthusiastic desire to be of service.

 To wear a name tag as part of the proper uniform| as well as no excessive
jewelry to be worn while working.

 To comply with all safety regulations and company policies as outlined in
the Employee’s handbook.

 To assist customer whenever possible/

 To attend meetings when scheduled.

 Become totally familiar with how to read a Banquet Event Order (BEO) and how
to set a room from that order.

 To perform all other reasonable as requested by the management.

 To ensure that all props after each function is store back in the designated
area and handles with great care.

 To ensure that all bar equipments| fixture and furniture are handled with
great care.

 To create a good working relationship with co-workers and maintain a
courteous attitude towards the management and all the employees and guests of
the hotel.

 To bring any problems that may occur or any special requests by guests to
their supervisor’s attention as soon as possible.

 To provide the best possible proper service of guests of this hotel at all
times.

 To practice constantly the |Clean as you go| policy to uphold the highest
sanitation standards.

OTHER

Safety and Security

 Report work related accidents| or other injuries immediately upon occurrence
to manager/supervisor.

 Follow company and department safety and security policies and procedures to
ensure a clean| safe| and secure environment.

 Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

 Follow company| hotel and department policies and procedures.

 Follows Marriott International Hotels Limited Regional Office policies and
procedures

 Protect the privacy and security of guests and coworkers.

 Maintain confidentiality of proprietary materials and information.

 Ensure uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.

 Protect company tools| equipment| machines| or other assets in accordance
with company policies and procedures.

 Perform other reasonable job duties as requested by Supervisors and
Management.

 Working hours as required to do your job but normally not less than 48 hours
per week.

BARTENDER Job Description

JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary
Information

Guest Relations

 Actively listen and respond positively to guest questions| concerns| and
requests using brand or property specific process (e.g.| LEARN| JW Symphony of
Service) to resolve issues| delight| and build trust.

 Assist other employees to ensure proper coverage and prompt guest service.

 Anticipate guests| service needs| including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.

 Address guests| service needs in a professional| positive| and timely
manner.

 Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

 Thank guests with genuine appreciation and provide a fond farewell.

 Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

 Supply guests/residents with directions and information regarding property
amenities| services| and hours of operation| and local areas of interest and
activities.

Communication

 Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

 Speak to guests and co-workers using clear| appropriate and professional
language.

 Talk with and listen to other employees to effectively exchange information.

Working with Others

 Support all co-workers and treat them with dignity and respect.

 Handle sensitive issues with employees and/or guests with tact| respect|
diplomacy| and confidentiality. Develop and maintain positive and productive
working relationships with other employees and departments.

 Partner with and assist others to promote an environment of teamwork and
achieve common goals.

Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards| e.g. GuestVoice
and JW Marriott Brand Standard Audit.

Physical Tasks

 Enter and locate work-related information using computers and/or point of
sale systems.

 Stand| sit| or walk for an extended period of time or for an entire work
shift.

 Read and visually verify information in a variety of formats (e.g.| small
print).

 Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance.

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