Job Number 20026222
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels is Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests
creates moments that empower guests to shine at their very brightest. Our
enriching experiences| sophisticated spaces| and exceptional service are
designed to clear the mind and spark new ways of thinking and being| which
inspires even greater brilliance in our guests.
These ideas are the filter on everything we do from our physical spaces to our
service experience. Marriott believes our associates come first. Because if
you’re happy| our guests will be happy. It’s as simple as that. Our hotels
offer a work experience unlike any other| where you’ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. Marriott
creates opportunities for training| development| recognition and most
importantly| a place where you can really pursue your passions. With Marriott
you will help keep this promise by delivering premium choices| sophisticated
style| and well-crafted details. With your skills and imagination| together we
will innovate and reinvent the future of travel™.
Address guests| service needs in a professional| positive| and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest Response| LEAP) to resolve issues| delight| and build trust.
Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines (e.g.| escorting them when requested| using words to explain actions| writing directions on paper| moving objects out of the way| or offering access to Braille or TDD phones).
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Encourage and motivate employees to perform their best| take responsibility for tasks and assignments| make decisions and provide input on possible improvements.
Ensure that hourly employees are trained on company core values| job roles| responsibilities| and technical and service aspects of the job.
Ensure employee compliance with company standards and policies and external regulations (e.g.| safety| OSHA| department-specific procedures such as food standards).
Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Listen to hourly employees| suggestions for improving how work is done and how guests are served| gaining management support as needed to act upon suggestions.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.
General Food and Beverage Services
Follow appropriate procedures for serving alcohol (e.g.| TIPs (Training for Intervention Procedures)| CARE (Control Alcohol Risks Effectively)).
Document any and all guest and employee incidents/accidents for management follow up.
Report any employee| guest| and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
Complete scheduled inventories (e.g.| opening inventory) of supplies| food| and liquor to check stock and requisition necessary supplies.
Maintain cleanliness of work areas throughout the day| practicing clean-as-you-go procedures.
Obtain assigned bank and ensure accuracy of contracted monies| obtaining change required for expected business level| and keeping bank secure at all times.
Follow property control audit standards and cash handling procedures (e.g.| blind drops).
Follow all state and local laws for serving alcohol responsibly (e.g.| last call times).
Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.