Job Number 1800332W
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
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Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Marriott International portfolio of brands includes both JW Marriott and
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if youre happy| our guests will be happy. Its as simple as
that. Our hotels offer a work experience unlike any other| where youll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. Thats The JW Treatment.
To manage the safety and physical security program and to enforce the program
within the scope of the hotel requirements. To monitor the day-to-day
operations of subordinate security force for the physical security and safety
of the hotel assets| in accordance with hotel policies and government
regulations. To ensure maximum security and safety of guest and associates.
5-7 years previous experience with police| hospitality security and/or military experience
Skills and Knowledge
Ability to multi task in a fast paced environment
Desired skills- Arabic speaker
Education or Certification
University degree or relative experience in the Security Management
_The following are specific responsibilities and contributions critical to the
successful performance of the position:_
Managing Security/Loss Prevention Operations:
Conduct hazard and risk assessments
Complies with applicable federal| state and local law and safety regulations.
Maintains logs| certifications and documents required by law and Standard Operating Procedures.
Supervises and reviews initial incident investigations and promote timely responses for all reported incidents.
Follows proper key control guidelines in loss prevention and in the property.
Assists with promotion and implementation of accident and fire prevention procedures.
Incorporates into patrols| which encompass all areas of the property|s interior and exterior| an inspection tour of recording system.
Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.
Handles complaints| settles disputes| and resolves grievances and conflicts| or otherwise negotiates with others.
Promotes action plans to monitor and control risk.
Oversees all loss prevention operations to include but not limited to patrol process| emergency response| investigations (initial and follow up) for all guest and employee related incidents| shipping and receiving process (makes recommendations for improvement)| electronic key system and manager on duties responsibilities.
Assists with first aid program for guests and employees.
Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker|s Compensation cases.
Works closely with Meeting Planners to facilitate a successful and safe experience for guests.
Managing and Conducting Human Resources Activities
Interviews| selects and trains employees.
Appraises employees productivity and efficiency for the purpose of recommending promotions or other changes in status.
Provides for the safety and security of the employees or the property.
Monitors employee attendance and records absences/tardiness.
Helps direct supervisors to achieve their own development goals.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Ensuring Exceptional Customer Service
Meets quality standards and customer expectations on a daily basis.
Identifies the educational needs of others| develops formal educational or training programs or classes| and teaches or instructs others.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and retention.