Assistant Front Office Manager (Female) – Aloft Palm Jumeirah – East Crescent

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Job Number 20020353
Job Category Rooms and Guest Services Operations
Location Aloft Palm Jumeirah| East Crescent| Dubai| United Arab Emirates|
United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Step away from the regular – your Aloft adventure awaits!

Celebrate your style at Aloft Palm Jumeirah. Designed for the |always-on|
global travelers| the Palm Jumeirah sets the stage for an urban beach escape.
206 loft-inspired rooms with unmatched views and a vibrant social scene with 7
restaurants and bars| provide bold experiences. We offer easy-breezy access to
the Arabian Gulf| expansive malls and world-renowned attractions. Dubai
International Airport (DXB) is 40 kilometers away. Meet and mingle with
friends at our w xyz bar| grab a sweet| savory or healthy snack from re:fuel
by Aloft| our 24/7 kiosk| or play in our re:mix lounge. Plus| you can always
stay connected with free hotel-wide wired and wireless High Speed Internet!
Breeze into one of our Aloft rooms| featuring our ultra-comfortable signature
bed| walk-in shower| custom amenities by Bliss® Spa| and more. Our Chromecast
connectivity station charges all your electronics and links to the 48” LCD TV
to maximize work and play. Keep the vibe going at the beach side bar or end
the night in style at our authentic Mexican Cantina & Rooftop Bar – Luchador|
overlooking the iconic Burj Al Arab.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

Step away from the regular – your Aloft adventure awaits!

Celebrate your style at Aloft Palm Jumeirah. Designed for the |always-on|
global travelers| the Palm Jumeirah sets the stage for an urban beach escape.
206 loft-inspired rooms with unmatched views and a vibrant social scene with 7
restaurants and bars| provide bold experiences. We offer easy-breezy access to
the Arabian Gulf| expansive malls and world-renowned attractions. Dubai
International Airport (DXB) is 40 kilometers away. Meet and mingle with
friends at our w xyz bar| grab a sweet| savory or healthy snack from re:fuel
by Aloft| our 24/7 kiosk| or play in our re:mix lounge. Plus| you can always
stay connected with free hotel-wide wired and wireless High Speed Internet!
Breeze into one of our Aloft rooms| featuring our ultra-comfortable signature
bed| walk-in shower| custom amenities by Bliss® Spa| and more. Our Chromecast
connectivity station charges all your electronics and links to the 48” LCD TV
to maximize work and play. Keep the vibe going at the beach side bar or end
the night in style at our authentic Mexican Cantina & Rooftop Bar – Luchador|
overlooking the iconic Burj Al Arab.

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