Job Number 20029518
Job Category Food and Beverage & Culinary
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Position Type Management
Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.
Position responsible for all the food and beverage operations reporting to the
B&F Director. Oversees guest and employee satisfaction| maintaining standards
and meeting or exceeding financial goals. Demonstrates knowledge and
proficiency of all applicable food and beverage laws and regulations. Assists
the B&F Director in developing and implementing business plan for food and
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.
• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets
Develops and manages all financial| employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
Maintains a positive cost management index for kitchen and restaurant operations.
Utilizes budgets to understand financial objectives.
Leading Food and Beverage Team
Assists the B&F Director in managing the Food and Beverage departments.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.
Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Creates and nurtures a property environment that emphasizes motivation| empowerment| teamwork| continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee|s concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust| respect| and cooperation among team members.
Monitors and maintains the productivity level of employees.
Develops specific goals and plans to prioritize| organize| and accomplish work.
Provides the leadership| vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guest|s concerns.
Understands the brand|s service culture.
Drives alignment of all employees| team leaders and managers to the brand|s service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Verifies all banquet functions are up to standard and exceed guest|s expectations.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations| drives quality| and verifies standards are meeting the expectations of the customers on a daily basis.
Complies with all corporate accounting procedures.
Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Drives effective departmental communication and information systems through logs| department meetings and property meetings.