Aloha Desk Talent – Aloft Palm Jumeirah – East Crescent

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Job Number 20028640
Job Category Rooms and Guest Services Operations
Location Aloft Palm Jumeirah| East Crescent| Dubai| United Arab Emirates|
United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Step away from the regular – your Aloft adventure awaits!

Celebrate your style at Aloft Palm Jumeirah. Designed for the |always-on|
global travelers| the Palm Jumeirah sets the stage for an urban beach escape.
206 loft-inspired rooms with unmatched views and a vibrant social scene with 7
restaurants and bars| provide bold experiences. We offer easy-breezy access to
the Arabian Gulf| expansive malls and world-renowned attractions. Dubai
International Airport (DXB) is 40 kilometers away. Meet and mingle with
friends at our w xyz bar| grab a sweet| savory or healthy snack from re:fuel
by Aloft| our 24/7 kiosk| or play in our re:mix lounge. Plus| you can always
stay connected with free hotel-wide wired and wireless High Speed Internet!
Breeze into one of our Aloft rooms| featuring our ultra-comfortable signature
bed| walk-in shower| custom amenities by Bliss® Spa| and more. Our Chromecast
connectivity station charges all your electronics and links to the 48” LCD TV
to maximize work and play. Keep the vibe going at the beach side bar or end
the night in style at our authentic Mexican Cantina & Rooftop Bar – Luchador|
overlooking the iconic Burj Al Arab.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Step away from the regular – your Aloft adventure awaits!

Celebrate your style at Aloft Palm Jumeirah. Designed for the |always-on|
global travelers| the Palm Jumeirah sets the stage for an urban beach escape.
206 loft-inspired rooms with unmatched views and a vibrant social scene with 7
restaurants and bars| provide bold experiences. We offer easy-breezy access to
the Arabian Gulf| expansive malls and world-renowned attractions. Dubai
International Airport (DXB) is 40 kilometers away. Meet and mingle with
friends at our w xyz bar| grab a sweet| savory or healthy snack from re:fuel
by Aloft| our 24/7 kiosk| or play in our re:mix lounge. Plus| you can always
stay connected with free hotel-wide wired and wireless High Speed Internet!
Breeze into one of our Aloft rooms| featuring our ultra-comfortable signature
bed| walk-in shower| custom amenities by Bliss® Spa| and more. Our Chromecast
connectivity station charges all your electronics and links to the 48” LCD TV
to maximize work and play. Keep the vibe going at the beach side bar or end
the night in style at our authentic Mexican Cantina & Rooftop Bar – Luchador|
overlooking the iconic Burj Al Arab.

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