Z Guest Relations Officer – WI – The Westin Dubai Mina Seyahi Beach Resort & Marina – Dubai

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Job Number 18003EF3
Job Category Rooms and Guest Services Operations
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Dubai|
United Arab Emirates VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The Front Office Department is responsible in ensuring that guests are
provided with an excellent welcoming service as well as making sure that
guests will have a smooth check-in| uncompromising stay| and check out
experience. This department will also help in up selling of rooms and gives an
inside of the best places to visit in town.

_Job responsibilities will include| but not limited to the following:_

To report to work within the requested time| prior to the commencement of duty| well-groomed and dressed to the uniform standard.

To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests| and assist in a prompt| caring and helpful manner.

To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.

To conduct a daily briefing with the Guest Services team prior to each shift| emphasizing on the current occupancy| hotel activities| special promotions| VIP guests| etc.

To assist the Assistant Front Office Manager with the on-going training of all Front Office staff including new recruits.

To ensure that the Front Office Logbook is maintained from shift to shift to guarantee effective communication.

To ensure that rooms are allocated for the expected arrivals| giving priority to special guests| VIP and regular guests.

To monitor the current occupancy status periodically in order to initiate room sales and ensure that we are reaching or exceeding budgetary targets.

To prepare the staff schedule to meet workload and occupancy| and to prepare the timesheets as requested by Personal.

To be acquainted with| and enforce all policies and procedures related to the Rooms Division operation.

_To move into this position you should have_

Tenure in current position minimum one year

Minimum one year experience in front office

Hospitality Graduate or equivalent qualification

Two years plus experience in similar role in five stars property.

Good interpersonal| People management and Leadership skills

Excellent problem solving skills| communication and reporting skills| customer service & people skills and flexible

Attention to details

Knows Opera well| train the trainer certificate preferred

Good English command in speaking and writing|

Second language German| Russian or Italian preferred

Friendly & outgoing personality| well presented & groomed| good manners.

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