E&M FLRT – Success Profile
Reporting to: Senior ATC Asset Engineer
Division / Function: Transport / Dubai Metro
Base location: Engineering & Maintenance
Job ID: 40001112
Job Family: Operations
The purpose of this position is to provide rapid response to Serco Dubai Metro Engineering & Maintenance related incidents and failures at stations, depots and trains limiting their impacts and restoring services promptly, safely and minimizing inconvenience to the users of Dubai Metro.
Structure and reporting relationship
This position reports to the Senior ATC Asset Engineer
Based on the specific requirement of the role
To carry out first line response, maintenance and failures recovery of all sub-systems within Engineering & Maintenance department such as but not limited to the following:
Automatic train control system, automatic fare collection system and communications system;
Civil & Track
Mechanical, Electrical & Plumbing services (Power Distribution and Building Services).
Rolling stock and depot equipment;
Undergo first line response related training appropriate to the responsibilities;
Respond to incidents and mitigate faults across all Metro Systems.
Follow the approved maintenance procedures and instructions to ensure compliance with the requirements;
Ensure tools & equipment are in good condition and calibrated prior to use;
Produce and maintain accurate maintenance records for work accomplished and other information using the MMS (maintenance management system);
To be assigned and rotated to the depot based line maintenance teams of the appropriate discipline if required;
Implement and follow Permit To Work process where required;
Drive company vehicles when on duty;
Carry out 24-hour on-call responsibility for incidents and emergency;
Works shifts covering a 24 hour roster;
Perform and carry out duties as detailed by the line manager.
Respond to requests for assistance from the Senior SERCO Metro Management team.
Take technical lead when need arises as driven by core competency for first line response on the service affecting failures
Ensure the team use proper and correct tool for correct purpose and reference to technical drawing , manual, procedures and instruction while responding ( First line response ) to the failures.
Provide technical support to other E&M FLRTs whenever necessary.
Assist newly recruited E&M FLRTs for job familiarisation and to provide training & perform assessment whenever /where required.
SAE Responsibilities and Information Security Responsibilities
Awareness of the Integrated Management System and the content of the Safety, Assurance & Environment and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.
Essential technical and professional skills , knowledge and qualifications
Vocational trade certificate or diploma in electrical, mechanical or electronics engineering discipline or equivalent;
First Line Response Technician is a safety critical role thus all technicians should be professional qualified to required level and certified to work in any of the sub-systems (ATC & Systems, Civil & Track, Power Supply or Rolling Stock & Depots).
Must have good eyesight and normal colour vision;
Strong analytical mind, and ability to grasp the complexity of an incident;
Ability to use and calibrate various electronic test equipment and PC for the maintenance of central, stations, depots, trains and lineside equipment;
Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Ability to work under stressful environment and solve the problems on the spot;
Thorough understanding of all aspects of safety issues related to railway operations;
Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
Ideally holds a valid UAE driving license with good driving skill and experience.
Ability to take decision and advise OCC/NMOC on critical safety related and service affecting issues to minimise/avoid injuries to passengers/staff, to avoid/minimise delay of train service, to avoid/minimise damage to the rail systems.
Minimum 2 years work experience as a qualified electrical, mechanical or electronics technician.
Experience in repairing, maintaining and recovering failures of the following area is highly preferable:
Signalling and automatic train control systems covering failures of computer based control and communication equipment and fibre-optical based cables and interface equipment.
Rolling stock covering failures of bogies and suspension, couplers and draft gears, operators control, propulsion system, friction brakes, batteries, auxiliary power supply and electrical equipment, car doors and doors control, ventilation and air-conditioning components, train control and monitoring system;
Depot covering depot equipment, machine, wheel lathe, presses, bores, lifting jacks, cranes, rail maintenance equipment;
E&M covering failures of HV traction power supply, 3rd rail, power sub-stations, Platform Screen Doors, Tunnel Ventilation, Fire Alarm Systems, Plumbing Systems, ECS and HVAC;
Switch failures 3rd rail, switch machines, geometry of 3rd rail, including joints, expansions joints and fixing anchors;
Track and Civil Engineering assets.
Prior experience in shunting and driving engineering vehicles and/or locomotives would be an added advantage.
Additional/special features of the role
Inspecting and maintaining signalling & Communication equipment.
Maintaining and inspecting rolling stock & Depot equipment.
Maintaining and inspecting the power supply system.
Maintaining and inspecting tracks and civil infrastructure.
Maintaining and inspecting TVS, PSD , FPS and other Safety critical MEPS systems
Controlling the movement of a train with the use of hand signals or verbal instructions to the driver.
Communicating with persons responsible for controlling movement of trains and electricity to power rail.
Coupling and uncoupling of passenger trains and engineering vehicles.
Installation of safety critical, signalling related, and telecommunications related components onto passenger train vehicles or engineering vehicles.
Communicating with Controllers (Operations, Communications or Maintenance).
Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles.
Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession.
Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track.
Resetting of Emergency Equipment (Blue Light Station, Emergency Stop Buttons).
Maintaining the power supply and distribution system (boundaries to be defined).
Must obtain qualification as Line-Person-In-Charge.
Typically has second sign off responsibility;
Manages non routine aspects of own job with limited supervision;
Routine decisions based on standard rules and procedures;
Participates cooperatively and makes constructive contribution to team efforts; Supports junior team members.
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process