Revenue Protection Officer wanted at SERCO – Dubai

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Revenue Protection Officer – Success Profile
Reporting to: Revenue Protection Supervisor
Division/Function: Transport – Dubai Metro and Tram
Base location: Dubai

Job ID: Administrative
Job Family: Operations Passenger Services Department
Grade: 11

Key purpose

The purpose of this position is to provide administrative support to the Revenue and Protection Department and collate the required revenue reports for Dubai Metro and Tram.


Structure and reporting relationship

This role reports to the Revenue Protection Supervisor and will give administrative assistance to the Deputy Head of Operations Services and Revenue Protection Manager.


Based on the specific requirement of the role

Key accountabilities

The Revenue Protection officer will be responsible for providing administrative and clerical support within Revenue and Protection Department.
Responsible in scheduling meetings, taking minutes of the meeting and ensure that action register is always updated.
Responsible for collating the following reports:
Daily reports
Daily Fine Data Base
Daily Revenue protection (cumulative fine, violations, paid and unpaid fines)
Weekly/Monthly Revenue protection report
Weekly/Monthly Fine Analysis report
Weekly/Monthly Ticket Inspector Report
*The above reports will be submitted to Revenue Protection Supervisor

Monthly updates for Sickness and absence report
Monthly updates for Business Expenses report
Monthly updates for Mobile report
*The above reports will be submitted to the Operations Coordinator as part of the Monthly updates from Revenue Protection Department to the Operations Director

Coordinate with other Operations Section Coordinators and Administrators and keep track of Revenue and Protection staff records including contact details and emergency contact details
Responsible for monitoring attendance, overtime, leaves (annual, sick and etc.) and ensure that Mohr and Operations Tracker is updated
Create and maintain an efficient filing system
Co-ordinate with all concerned parties to ensure an efficient level of general office support activities – e.g. filing, diary keeping, stationery, meeting rooms management, procurement requisitions
To perform as My HR super user, provides support and act as first point of contact of employees in relation to the use of My HR Employee Self Service
To perform as SAP super user:
Raising purchase orders
Generate Accrual reports
Process reimbursement via BER
Coordinates company events including team building, away day, annual event, briefings/presentations to make sure it runs smoothly and successfully; managing details like programme, location, selecting menus, accommodation and transportation
Maintain soft copies of standard templates and formats to facilitate consistent and efficient documentation
Assist the Revenue and Protection Department in complying with documentary requirements, process requests by acquiring proper signature and submit relevant parties
Assist Revenue and Protection department in coordinating a smooth office transfers and complying with the documentary requirement
Perform and carry out duties as instructed / directed by Revenue Protection Supervisor
Essential technical and professional skills , knowledge and qualifications

Ideally a Degree holder or high diploma of post-secondary education in a related discipline.


Knowledgeable is Microsoft Office particularly in Word, Excel, Power point and Visio and ability to learn new software based applications
Excellent communication and influencing skills
Excellent level of English comprehension, spoken and writing skills and in numeracy skills required to take minutes, prepare, edit, proof read letters, reports, etc.
Highly organised and methodical in approach to work
Motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies
With are venue and protection experienced is an advantage
A dynamic, high energy individual who can support several groups/sections within a department
A mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organisation
Strong organisational skills, detail oriented, and the ability to handle multiple priorities
Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information


A minimum of 3 years, preferably 5 years of experience as an Administrator