MEP Supervisor – SERCO – Abu Dhabi/Fujairah/Al Ain

Serco logo

APPLY HERE (Abu Dhabi)

APPLY HERE (Fujairah)


Serco logo
Serco logo

Serco Middle East is looking to hire MEP Supervisor (Abu Dhabi) – Subject to Contract Award to join the Integrated Facilities Services (IFS) Division. The incumbent should possess good knowledge and experience in MEP maintenance and Facilities management work. The key purpose of the role is to oversee the planning and scheduling of all resources required to deliver the maintenance service.
Job Location: Abu Dhabi, UAE
Reports to: Department Manager or Section Lead or Engineer within the contract
Accountable for: Technicians or Technical Assistants
Key accountabilities

Be responsible for the delivery of all planned and reactive tasks in accordance with the Service Level Specification requirements.
Prepare and provide daily and monthly management reports and shift handover reports in a timely manner.
Assist in the development and monitoring of policies, procedures and protocols for the maintenance and repair services (including Permit to Work System and Emergency Procedures).
Carry out risk assessments and develop Method Statements to ensure all tasks are carried out safely so as not to harm people, equipment or property in conjunction with the Management and Procurement.
Assist in providing scope of work and provide support for the selection of Specialist Service Partners.
Plan, coordinate and supervise in house staff, consultants and specialist service contractors providing inspection of works to ensure quality of service delivery. Report all shortfalls.
Assist in conducting building surveys and asset collation and input into the development of the annual and 5 Year Asset Maintenance Plans, Energy Management Plans and the Condition Survey.
Arrange and support any Insurance/3rd Party Inspections with external auditors.
Provide a quality analysis and comment technically upon maintenance. Feedback from both in-house and specialist service partners on the quality of service and any recommended corrective actions to be taken.
Ensure that work is to be performed as per HSE regulations, municipal by-laws, government legislation and Building codes.

Provide and prepare estimates and quotations for small project works as and when required.
Preparation of competency assessment and issuing of standing Instructions.
Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and Lockout / Tag-out procedures.
Ensure all assets and plant rooms and building structure are in good repair and painted to promote the aesthetics of the assets and premises at all times.
Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially safety and working at heights.
Ensure implement CAFMS (Computerized Analysis Facility Management System) to maintain entire database of all maintenance to provide comprehensive, clear and complete presentations on project progress and daily activities performance.
Ensure KPI’s are maintained.
Maintain good and harmonious relationships with clients and visitors and respond to any complaints promptly. Identify any necessary steps to prevent inconvenience to tenants. Any issues to be reported to the helpdesk and onward processing to the Serco management.
Ensure compliance with the company Integrated Management System relevant to the position. Work with power and hand tools safely so as not to cause harm to self or others.
Integrate and communicate effectively with technical staff and other trade staff (HVAC, Electrical, Mechanical, BMS, Controls, Civil and Cleaning) as required to complete all works.
Develop and deliver a training matrix of the full range of skills to support the development of Technicians (eg multi-skilling).
Ensure delivery of regular tool box talks to the technical team.
Whilst taking primary responsibility of specific systems on site, should be conversant with, and understand, the complete working of the building services systems including but not limited to mechanical engineering, electronic control systems and plumbing.
Ensure personnel issues and attendance records of their team are dealt with in an appropriate manner.
Provide technical support to other staff for the implementation of complex systems or new projects;
Conduct performance review for Technicians
Conduct disciplinary and grievance for Technicians and Assistants;
Carry out 24-hour on-call responsibility for incidents and emergency within the department;
Carry out other duties as directed by the line manager or member of the senior management team.

HSQE and Information Security Responsibilities

Understanding of personal responsibilities and contribution to achieving compliance with the Information Management Systems (IMS) requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties’ working in Serco’s controlled premises/systems.
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.
Lead by example and innovate to conserve energy, water and resources, minimise the generation of waste and actively recycle waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental.
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.
All work to be undertaken safely with procedures and processes followed to protect personnel.

Technical and Profession Skills

5 years’ minimum experience working in a building services engineering department within a facilities management organization.
2 years minimum supervisory experience with the ability to manage maintenance teams
Technically competent with a clear knowledge and experience of building services system, life safety and buildings controls systems


Strong communication skills and there will be a high level of accountability to manage, report and escalate any incident or event that may have an impact on services.
Client, stakeholders and employee engagement will be an additional focus for the role
Proficient and able to provide relevant supervisory and technical support
A high competency in English language skills, excellent oral, written and interpersonal communication skills
Able to foster good relations with colleagues and other departments and be a good team player
Flexibility, excellent attention to detail and ability to identify key issues
Able to work under stringent deadlines and a high pressure environment
Highly motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies
Ability to think laterally and analyse and assess a range of information
Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets
Thorough understanding of all aspects of safety issues related to maintenance operations
Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations.
Ability to use AutoCAD, Visio, MS Project an advantage
Excellent problem solving skills
Ability to maintain employee, contractor and customer confidentiality
Ability to effectively present information and respond to questions from groups of managers, clients and customers
Quick on action and response times, ability to be flexible and manage priorities
Preferably with valid UAE driving license.

Additional / special features of the role

Typical physical demands include: high mobility to inspect all facilities in a high heat stress environment.
High degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment.
Normal or corrected vision and hearing, extensive sitting, mobility sufficient to visit with departments or employees throughout the facility and lift up to 14 kgs.