HR Projects & Processes Manager wanted by SERCO – Dubai

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Serco logo
Serco logo

Serco Middle East is looking for an experienced, motivated and analytical HR Projects & Processes Manager to be based in Dubai. This role is responsible for the design, scope, coordination, implementation, execution, control and completion of all projects within the HR Department, in line with the lead from Head of HR, ensuring consistency with the dans strategy and values. The position will also be responsible for analysing the efficiency and effectiveness of processes within HR, as well as upstream processes that may impact HR operations, as defined by the Head of HR.

Structure and reporting relationship
Communication and Working Relationships
Executive Management (CEO, & EVPs): to communicate and coordinate the HR Projects & Processes strategy of dans in order to support the dans strategy.
VP’s and Heads of Department: to ensure that the delivery of HR Projects & Processes are supporting the operational needs of the business.

Operational and Frontline Staff: to ensure that the delivery or HR Projects & Processes are supporting the operational needs of their role.

External suppliers and professional organisations: liaise with external suppliers and professional organisations to negotiate provision of external programmes to dans.

Budget: The job holder is responsible for a budget of AED 500,000 based on the following breakdown:

Induction Budget

Handbook Budget

Award & Reward budget

Employee Engagement budget (survey and engagement activities)

Direct Reports: nil

Indirect Reports: 0

Key accountabilities

HR Projects & Initiatives: Set-up and execute a variety of HR projects and initiatives, including but not limited to Job Evaluation Committee, Succession Planning, etc. This will involve project scoping and planning, stakeholder analysis, data collection and analysis, development of draft outcomes and communication. Make recommendations to Head of HR regarding best practices, including adoption of new trends and initiatives.
HR Policies & Procedures: Develop HR policies and processes, ensuring that they are current, conform to government legislation and follow best practices. Work with the HR teams to identify improvements. Conduct employee feedback forums, where appropriate, to test employee feedback and to improve ‘buy in and involvement’, and report to the Head of HR.
Restructures / Organisational Design: Manage the people aspects of any restructures within the organization, including redeployment/redundancy/retirement completed within timescales and budgets. Ensure that the appropriate HR support mechanisms are in place for staff to accept this business process. Prepare analysis and feedback for future reference and action.
Employee Engagement: Contribute to the continued improvement of the health of the organisation by monitoring performance indicators, such as sickness absence, levels of grievances, disciplinary, work/life balance, and developing initiatives and solutions to enable positive business trends. This will include, but is not limited to, managing the employee engagement survey, overseeing and driving the individual action plans that results from the survey and implementing an employee suggestion scheme. Support the HR Operational Team with implementing the initiatives and with communicating the message.
Induction & Orientation: To oversee, develop and implement the dans induction programme, taking into account best practices, ensuring that all new employees adjust and acclimatise to their jobs and working environment in the shortest time feasible.
Reward & Recognition: To oversee, develop, manage and implement the dans recognition programme, ensuring that all awards and rewards align with the organisation values and strategy and links to the PMS system.

Essential technical and professional skills, knowledge and qualifications


Ability to energise and inspire employees to implement innovative solutions.
Ability to work collaboratively across groups
Ability to define, initiate, plan and manage projects.
Ability to analyse data and use them to define weaknesses and opportunities.
Strong change management experience and ability to strategically lead and drive fulfilment of the strategic requirements of the role.


Demonstrable experience in leading, managing and delivering projects on time and within budget.
Experience in project and change management of HR projects
Experience in working with all levels of management and consulting with key business stakeholders.
Experience in leading cross-functional teams.
Experienced in HR policies and processes.
Experience in leading without authority.

Qualifications and Education:

Educated to a post-graduate level from a leading university in Business Management or Human Resources.
Studying towards or completion of CIPD, SHRM or another Human Resource certification.
Project Management qualification or certification (PMP, PRINCE 2, etc.)
Change Management qualification or certification (Prosci, etc.)
Aviation experience preferred