General Trades Technician – SERCO – Dubai

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Career Opportunities: General Trades Technician (54832)
Key Purpose
To ensure satisfactory completion of minor planned and reactive maintenance works across civil and not limited to carpentry, tiling, masonry, painting, partitioning as required around the facility.

Structure and Reporting Relationship
Typically reporting to a Supervisor or Team Leader and work collaboratively with other Technicians.
Able to work alone with minimal supervision, or as part of a team.
Based on the specific requirement of the role
Key accountabilities
Provide support for the planned and reactive maintenance schedule both internally and externally to the property portfolio to ensure that all building fabric work requirements are undertaken in good time and completed to a high standard.
Ensure that all works are carried out quickly and quietly and do not interfere or disturb clients and staff.

Identify and assist with the requisition of materials to ensure maintenance and repairs are carried out efficiently and to approved standards.
Ensure that a clean and tidy working environment is maintained at all time by controlling tools, materials and waste products
Maintain up to date knowledge for the safe and efficient performance of all civil works
Safely carry out maintenance and repair activities as directed by the General Trades Supervisor and adhere to Risk Assessments and Standard Operating Procedures when carrying out all works.
Use safe systems of work when working with all building fabric access equipment.
Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and LockOut / TagOut procedures.
Maintain up to date knowledge through building fabric technical training provided to enhance the skills and quality of finishes required for maintenance and repair duties.
Ensure all civil assets and building structure are in good repair and painted to promote the aesthetics of the premises at all times.
Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially electrical safety and working at heights
Work as team and assist other staff as required with maintenance works, specialist moves, equipment moves, and porterage duties as required.
Integrate and communicate effectively with electrical technical team and other departments (Mechanical, HVAC and Cleaning) as required to complete civil works.
Participate in overtime, shift work and/or out of hours working as governed by the necessity to complete maintenance, repair and project works and as directed by the line manager.
Assist with various other types of civil maintenance work as required and where directed by the line manager.
Work with power and hand tools safely so as not to cause harm to self or others.
Carry out other duties as directed by the line manager or member of the senior management team.

HSQE Responsibilities and Information Security Responsibilities

To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above
Exercises their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions
Promotes a good HSQE and Information Security culture among their peers, subcontractors and third parties
Leads by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels
Protects information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Promotes a good HSQE and Information Security culture among their peers, subcontractors and third parties.

Essential technical and professional skills, knowledge and qualifications

Technical and Professional Skills

Minimum 5 year experience in a building services civil works department in a commercial office building, healthcare or other suitable facilities management environment.
Technically competent with a clear understanding of building fabric and finishes, associated tools and equipment.
Proficient and able to demonstrate a complete understanding of civil general maintenance services.


Good level of the English language both written and spoken.
Able to foster good relations with colleagues and other departments and be a good team player.
Flexibility, excellent attention to detail and ability to identify key issues.
Able to work under stringent deadlines and high pressure environment to meet deadlines.


Minimum holder of a High School Diploma.
Must hold relevant and recognized vocational trade qualifications in civil works such as carpentry, masonry, painting, glazing, plastering, carpets and flooring surfaces or equivalent.