Enterprise Risk & Business Cont Specialist wanted – SERCO – Dubai

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Serco logo
Serco logo

Career Opportunities: Enterprise Risk & Business Cont Specialist (54261)
Req ID 54261 – Posted 04/10/2018 – United Arab Emirates – Dubai – Safety/Risk & Compliance – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Serco Middle East is looking for a highly analytical, motivated, and key to detail Enterprise Risk and Business Continuity Specialist. This role is to engage in cross functional risk management initiatives and projects that impact multiple risk disciplines and/or business units, to drive proactive risk identification and mitigation for financial, regulatory, operational, and/or IT risks.

To engage and support the business in its business continuity initiatives to ensure minimum disruption due to unforeseen circumstances/situations.

To monitor, analyze, and report on significant risks and control issues affecting the enterprise, and assist in development of appropriate and effective action plans to mitigate risks.

To maintain an enterprise risk management approach that reduces risk, promotes operational efficiency, and fosters a high-quality customer experience through implementation of the Enterprise Risk Management Program.

Structure and reporting relationship

Communication and Working Relationships

All decisions will be made within the boundaries of the approved delegation of authority matrix, but the position holder is expected to contribute to, influence and support all senior leadership team decision making processes.


All members of the senior management team

All employees and contractors/sub-contractors


Key stakeholders, including but not exclusively:

Dubai Airports



Key accountabilities

Develop ERM and Business Continuity framework in line with the requirements of the international standard ISO 31000: 2018, ISO 22301:2012 and other applicable standards/ local regulations.
Plan, design and develop processes essential to mitigate and manage risks on an ongoing basis and support business continuity
Guide and assist Heads of Department and dans Executive Management Team (EMT) in implementing ERM and business continuity framework, policies, procedures, plans etc.
Monitor, analyze, and report on enterprise-wide risks on a monthly basis and maintain risk registers
Review and test ( where feasible) business continuity plans and report to the Executive Management Team
Participate in or may lead cross-functional risk management initiatives and projects that impact multiple risk disciplines and/or business units.
Perform root-cause analysis and facilitate remediation efforts by first line/business unit management for reported nonconformities/noncompliance issued by internal and external auditors
Act as a change agent for the promotion of a risk management culture
Engage in regulatory and statutory change management initiatives by providing appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by first line/business unit management.
Contribute content for risk management reports to Executive Management relative to enterprise risk management activities.

Knowledge & Experience:

Bachelor’s degree in business, finance, or other applicable discipline or equivalent experience required.
CRCM, CAMS, FRM, PRM, CIA, CPA or other applicable professional designation.
Certificate /Diploma from Institute of Risk Management
Lead Auditor Qualification in ISO 31000: 2018 and ISO 22301: 2012
Experience in operational risk management concepts, best practices, and regulatory guidance. Knowledge of multiple risk areas a plus.
Experience on similar role / professional that has successfully implemented a program.
Extensive knowledge and experience in Risk and Business Continuity management.


Advanced skills in Excel, Microsoft PowerPoint, ACL, or Tableau/Cognos reporting.
UAE National/Arabic speaking preferred