Job Number 180039SU
Job Category Rooms and Guest Services Operations
Location Grosvenor House, a Luxury Collection Hotel, Dubai,
Brand The Luxury Collection
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
A pinnacle of perfection, set within the cosmopolitan Dubai Marina. Grosvenor House Dubai is a landmark of prestige and a symbol of refinement. It is a home for culture, creative excellence, and a collector of lasting impressions.
Grosvenor House is a name steeped in excellence and combines luxurious standards with futuristic flair. A guardian of tradition, perfectly refined. The Grosvenor House prides itself on its impeccable service, built on the legendary hospitality of Arabia. Every wish expressed is met with equal measures of priority, discretion and charm.
Located close to the city center within easy reach of business and leisure facilities, the Grosvenor House is the ideal location for business, leisure or for it your home.
Key Position Requirement:
Ensure a smooth and efficient running of the hotel operations; especially the Front Office department.
Handle and resolve guest complaints.
Assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Department’s operation and communication.
Assist in consistently maintaining and/or developing agreed standards within the Front Office department.
Assist in maintaining and/or developing agreed operating procedures involved in the Front Office and ensure that Front Office colleagues adhere to the correct procedures as laid down in the operating manuals.
Set a high example in regards to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules and loyalty.
Keep very close relations with all VIP guests and respond accordingly to all their needs.
Cover the Night Manager for vacation and days off and when required.