Data Centre Specialist wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo


ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834787
MPR-13963 Specialist – IT Data Centre
Job Description
To conduct the operations of the bank’s Data Centre and provide first level support to ensure optimal availability of services within agreed compliance frameworks, service level agreements (SLAs) and turnaround times (TATs)

1.Site Safety and Security
Monitor and perform basic quality controls and
maintain the security of the data centres ensuring systems protection against perceived risks and physical security against unauthorised personnel in order to maintain optimum safety standards

2.Data Centre Operations

Conduct end of day operations (EOD and BOD) and NOC activities within the data centre in assigned capacity as per 24×7 three shift requirements (evening/morning/ night shifts) in order to support business functions

Provide first level support for all the systems, applications and network equipment including network patching of servers and systems monitored 24×7 (evening/morning/ night shift) within the NOC to ensure issues are addressed and escalated in a timely manner

Escalate issues to Team Leader and keep up to date information about the progress of problem resolution to ensure issues are addressed, escalated and resolved on time

Support the implementation of changes and new releases across the systems and databases; action access to the privileged systems as per requests received from IT users and control equipment to ensure policies and procedures are adhered to

Oversee movement of equipment in and out of Data Centre to ensure the change and access control process is followed consistently

3.Storage, Archival and Retrieval of Data

Conduct and monitor the backup/archiving, scheduling and restore/retrieval of data as scheduled by users to support business operations

4.Liaison within IT and Other Departments

Coordinate between all IT units, business users and third party vendors to ensure issues related to user access are resolved

Minimum Experience

At least 5 years of experience in IT data centre banking environment

Minimum Qualifications

Bachelor’s Degree in a technical subject such as Management Information Systems

Professional Qualifications

ITIL or a similar qualification associated with IT service in the corporate environment a plus

Knowledge and Skills

Working knowledge and experience of data centre banking operations and related problems

Written and spoken English