Bellman wanted – Westin hotel – Dubai

westin hotel DUbai

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westin hotel DUbai
westin hotel DUbai

Job Number 180039TZ
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
 
The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.

The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.
 
Be the “face” of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell
 
job responsibilities will include, but not limited to the following:
 
· Provides all guests with a warm, friendly and professional welcome, greeting and farewell.
 
· Consistently offer professional, friendly and engaging service

· Recognize the long term guest by name and provide them a great arrival experience.

· Assist with the loading and unloading of luggage to and from guest vehicles

· Maintains a record of A) All baggage in storage. B) Group baggage sent to rooms. C) Coordinates

· Obtain taxis for guests and assist with all transportation requests

· Be knowledgeable of the events of the day and of daily Hotel activities

· Assist guests regarding hotel facilities in an informative and helpful way

· Informs Security or the Duty Manager of any security concerns and ensure safe and secure operations of the driveway at all times

· Works closely with Concierge team and valet team to ensure traffic flow and reports any concerns to superiors

· Monitor guests entering and exiting the hotel at all times and to report any suspicious or inappropriate behaviour.

· Constant standing and walking throughout shift

· Follow all safety policies, Conversant with emergency evacuation and fire procedures

· Calls for limousine and taxi not only for airport transfers but also within and around Dubai considering utmost revenue for the hotel.

· Knows the basic operation of Fidelio computer system.

· Maximizes sales & revenue for the hotel especially transportation revenue and minimizes operational costs.

· Physical Aspects of Position (include but are not limited to):

· Frequent lifting and carrying up to 30 lbs

· Constant standing and walking throughout shift

· Constant kneeling, pushing, pulling, lifting

· Frequent ascending or descending ladders, stairs and ramps

To move into this position, you should have:

· Minimum of two years’ experience in a 5-star hotel working as a Doorman, Bellman or similar role.

· Good command of the English language speaking, reading and writing.

· High school or equivalent education required.

· Basic knowledge of hotel, its services and facilities.

· Basic knowledge of Bell Service operations.

· Highly customer focused, Outgoing, friendly, warm personality.

· Basic computer knowledge.

· Partially outdoor duty and fit to work 3 shifts (morning, afternoon, night).

· Multiple language ability, an advantage.