Team Leader Reservations – LEGOLAND – Dubai

Legoland dubai

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Legoland dubai
Legoland dubai

DPR1900 – Team Leader – Reservations
LEGOLAND® Dubai
Contract Type: Full Time | Permanent Function: Parks Operations Closing Date: 24 October 2018 Location: Dubai, U.A.E.
Building Fun
Join the team of the first LEGOLAND® Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND® Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.

With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
 
Come and work where work is PLAY. At LEGOLAND® we make every child a HERO!
 
Play Your Part
As a Reservation representative you are to respond to communications from guests concerning reservations arriving by mail and telephone through a centralized reservation hotline. Creating reservation reports and summary on a day to day basis with customers’ complete details including but not limited to the reservation they made. Taking inbound and making outbound calls on a day to day basis.

Main Duties:

Provides assistance over the phone and electronic mail
Resolve all complaints and feedback sent through Guest Services from previous day
Use CRM system to record and document all stages of resolving feedback
Processes reservations of VIP Tours and Birthday Packages by mail, telephone, or central reservation systems
Understand the selling status, ticket rates, and benefits of all packages plans
Prepares reserved tickets
Answer incoming email and calls
Take customer feedback and complaints
Provide information to customer via phone and/or email
Deal with any inquiries on Lost property
Support front of house Guest services on a regular basis
Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Preferably a high school graduate or equivalent
1 or more years’ experience as a call center agent
Good telephone etiquette
Strong English Command (Read and Write Arabic is a plus)
Able to focus, and prioritize
Can work with minimum supervision
Friendly outgoing personality
Good computer program knowledge
Microsoft excel and word knowledge
Previous work as a Customer service call center
Good understanding of call center industry
Familiar with call center KPIs

Team Leader Front of House – MOTIONGATE – Dubai

Motiongate Dubai

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Motiongate Dubai
Motiongate Dubai

DPR1930 – Team Leader Front of House
MOTIONGATE™ Dubai
Contract Type: Full Time | Permanent Function: Food and Beverage Closing Date: 30 November 2018 Location: Dubai, U.A.E.
Building Fun
In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.

Play Your Part
In this role you will be responsible to maintain the outlet in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling of Food and Beverage items from the outlet and all other related duties. To supervise job performance of junior colleagues and make sure colleagues are performing in line with their job descriptions and Standard Operating Procedures.

Main Duties:

Manage the daily operations in the restaurant.
Supervise the processes put in place for efficiency and make sure the desired results are achieved.

Motivate colleagues to achieve set targets for guest satisfaction and revenues.

Proactively identify problems that could hinder the operations and take required action plans.

Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.

Conduct appraisals for colleagues in the set time period.

To operate all equipment in the outlet in accordance with the Standard Operating Procedure in order to ensure that the guest receives the highest standards of Food Quality and Service at all times.

To supervise the implementation of the Standard Operating Procedure and Emergency Action plans at all times in order to provide standard products to the guest and a safe work environment to the colleagues.

To supervise and see that the outlet is maintained in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling and selling of Food and Beverage items from the outlet in order to be in accordance with the set guidelines of Dubai Municipality.

To provide general assistance in the preparation of facilities for special functions, themed evenings in order to deliver required services.

To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.

To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.

To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.

Do daily duty rosters for the colleagues.

To discuss performance issues with junior colleagues motivate them to perform and document good and bad performance.

To adhere to all safety rules and regulations on the job.

Certification in Basic Food Hygiene Assessment level 1 required.

To carry out any other duties required as per management.

Follow Company wardrobe and grooming guidelines at all times

Adhere to Company policies and procedures with regards to behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:

High School Certificate.
Basic Food Hygiene Certification.

Cash handling experience using Point Of Sales Systems.

One year of experience in a similar role.
Fluent in speaking English

Excellent customer service skills

Cash Handling skills

Basic Computer skills
Desirable:

Cash handling experience of AED dirham and foreign currencies
Good Team Player

Ability to speak additional languages

Costume Craft Technician wanted at Bollywood Parks – Dubai

Bollywood Park Dubai

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Bollywood Park Dubai
Bollywood Park Dubai

DPR1839 – Costume Craft Technician
Bollywood Parks™ Dubai
Contract Type: Full Time | Permanent Function: Entertainment Closing Date: 01 January 2019 Location: Dubai, U.A.E.
Building Fun
Experience the vibrant celebration of Mumbai’s famous film industry in all its colours and flavours at BOLLYWOOD PARKS™ Dubai.

Our team is at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.
 
With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.

Play Your Part
In this role you will be responsible to works on the maintenance and repairs of the costumes and accessories; including Headpieces, Masks, Inner and Outer Footwear, Character Harnesses, Foam Padding and Pod pieces. The Costume Craft Technician is responsible for informing Supervisors of fitting request and scheduling issues; along with purchase request of craft supplies needed to maintain daily operations and values of Dubai Parks and Resorts.

Main Duties:

Required to have a strong background in hand and airbrushing painting, glues & epoxy, dying, fabricating, mold making, foam carving, plastic and aluminium repairs, machine and hand sewing skills to manage the maintenance of the shows.
Have an understanding, of pattern making and manipulation, fittings, alterations, and building techniques.
Create and maintain the costume character “look” books including maintenance techniques and paint recipes.
Assist in the development of maintenance, repair, and cleaning procedures.
Efficiently communicate and disperse information with management, artist, and team members.
Support all Departmental Rules and Artists Policies report any issues to the Supervisor on Duty.
Adhere to and enforce Health and Safety Policies and Participate in all required safety classes.
Attend Team meetings and other tasks as assigned by your Supervisor.
Daily Duties, may require sitting, standing, and walking for lengthy periods of time.
Any “Other” Reasonable Duties may be requested by the Management Team.

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:

A recognised diploma or degree in Theatre, Theatrical Related Fields
2 years’ experience in a professional theme park, theatre or cruise line
3 years’ experience in an entertainment related workplace
Knowledge of fabrication, painting, molding
Knowledge of costume construction methods, care, and maintenance
Knowledge of Photoshop, Excel, Word, and Outlook

Desirable:

Certifications of further studies or educational upgrades relevant to the field of work
Certifications for training, participation and licenses relevant to the field of work
2 years’ experience in a supervisory or managerial position
Makeup Special Effects and Prosthetics