DPR1900 – Team Leader – Reservations
Contract Type: Full Time | Permanent Function: Parks Operations Closing Date: 24 October 2018 Location: Dubai, U.A.E.
Join the team of the first LEGOLAND® Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND® Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.
With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
Come and work where work is PLAY. At LEGOLAND® we make every child a HERO!
Play Your Part
As a Reservation representative you are to respond to communications from guests concerning reservations arriving by mail and telephone through a centralized reservation hotline. Creating reservation reports and summary on a day to day basis with customers’ complete details including but not limited to the reservation they made. Taking inbound and making outbound calls on a day to day basis.
Provides assistance over the phone and electronic mail
Resolve all complaints and feedback sent through Guest Services from previous day
Use CRM system to record and document all stages of resolving feedback
Processes reservations of VIP Tours and Birthday Packages by mail, telephone, or central reservation systems
Understand the selling status, ticket rates, and benefits of all packages plans
Prepares reserved tickets
Answer incoming email and calls
Take customer feedback and complaints
Provide information to customer via phone and/or email
Deal with any inquiries on Lost property
Support front of house Guest services on a regular basis
Are You a Star?
In order to be qualified for this role you should possess the below criteria:
Preferably a high school graduate or equivalent
1 or more years’ experience as a call center agent
Good telephone etiquette
Strong English Command (Read and Write Arabic is a plus)
Able to focus, and prioritize
Can work with minimum supervision
Friendly outgoing personality
Good computer program knowledge
Microsoft excel and word knowledge
Previous work as a Customer service call center
Good understanding of call center industry
Familiar with call center KPIs