Cyber Security Architect wanted – ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/24
Ref. JB3845947
Lead – Cyber Security Architect

To manage and implement ADCB’s cyber security and incident response strategy by designing and implementing security measures, conducting vulnerability assessment and monitoring and managing the response to cyber security incidents to ensure bank operates within a pre-defined risk appetite to mitigate any foreseeable cyber security threats
 
ACCOUNTABILITIES
 
Technical and Cyber Security Advisory:
Evaluate technical risk, design, architecture, feasibility analysis, vendor review and security controls of all infrastructure technologies and business systems being implemented in the bank Manage programmes and projects to implement new information security products, tools, and innovations that would augment the controls and improve user experience Research the latest trends in threats, threat actors, industry security news, global security incidents and trends to ensure that the bank is protected against similar scenarios and design, develop and implement technical information security frameworks in line with the required standards

Vulnerability Management
: Manage and implement the vulnerability management lifecycle and penetration testing on the banking infrastructure and systems to ensure that all the bank’s technology systems are continuously protected against threats Manage the implementation of information security policies, procedures and technical standards to prevent unauthorised disclosures, unauthorised use, inappropriate modification, premature deletion and unavailability of data and business/infrastructure systems Develop and ensure technology baselines for the secure management of systems across all platforms, including development and maintenance of encryption standards, intrusion detection strategy, and network authentication

Security Operation Centre:
Manage an effective internal Security Operations Centre to ensure effective monitoring is carried out by SOC staff for any unauthorised use or leakage of sensitive data from the bank, phishing attacks, social media abuse and other malicious activities that could bring about a reputational damage for the bank or unauthorised access to bank’s critical systems Build capabilities within the SOC for advanced malware analysis, forensics and detection of advanced persistent threats

Monitoring: Design and implement a continuous monitoring strategy for the bank’s information systems according to the threat landscape for evidence of malicious activity or intrusion attempts Run programmes for the implementation of automated tools to bring efficiencies log collection, correlation, analysis tools for effective monitoring of security Provide advisory services to business and infrastructure projects on maintaining adequate audit trails so that sufficient evidences of computerised business activities exists to reconcile accounts Detect frauds, identify unauthorised access attempts and breaks ins and quickly resolve problems to maintain secure and reliable information systems within ADCB

Incident Response:
Create and oversee crisis and emergency management practices and provide in-depth technical advice for investigations of information security incidents such as internal frauds and hacker break-ins, ensuring root cause analysis is performed to identify and recommend corrective actions to prevent similar incidents from reoccurring Manage the SIRT (Security Incident Response Team) to conduct full coordinated cross functional response to major security incidents and lead the actions to a full remediation of any potential causes of security breach Provide technical information security consulting assistance for ADCB staff disciplinary measures, civil suits and criminal prosecutions, if and when needed

Big Data Security:
Review and recommend security configuration requirements for Big Data infrastructure in order to protect the confidentiality and integrity of customer’s personally identifiable information and to ensure availability of the system Review big data ecosystem/applications and determine where encryption is necessary in order to protect sensitive information. Review big data ecosystem/applications and determine optimum set of role based access controls to ensure access is based on a need to know basis Review Big Data architecture and recommend appropriate controls to ensure the infrastructure is protected against all internal and external threats Conduct periodic vulnerability assessments, internal penetration testing and recommend remedial action to ensure systems are secure, any implemented fixes are working effectively and no new venerability gaps are evident Perform detailed risk assessments of big data ecosystem in order to provide recommendations Recommend baseline security standards for big data infrastructure to ensure optimum security

People Management:
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation

Budget Management
: Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon

Continuous Improvement:
Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Policies, Processes, Systems and Procedures:
Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 12 years of experience in a banking industry or similar environment, with 5 years of related managerial experience

Minimum Qualifications

Bachelor’s degree in Computer Science or equivalent

Professional Qualifications

Professional Certifications such as CISSP, CISA, SANS GIAC, CEH (mandatory)

Knowledge and Skills

In-depth knowledge in information security, specifically in risk/vulnerability assessment, data classification and industry standard frameworks such as ISO 27001, PCI-DSS

Thorough knowledge of firewalls, network components, protocols, intrusion prevention systems, antivirus software, web content filtering, database products

Sound understanding of the vulnerabilities in operating systems, databases and major applications and the technical knowledge necessary to mitigate these

Working knowledge experience of banking operations and related problems

Strong awareness of application security requirements and techniques

Sr. Network Engineer wanted at Ghassan Aboud – Jebel Ali

Ghassan Aboud Group Dubai

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Ghassan Aboud Group Dubai
Ghassan Aboud Group Dubai

Job Description
 
The Senior Network Engineer is responsible for designing, installing and troubleshooting Group network systems (including wireless and VoIP) to meet the functional objectives of the business.
 
The role is involved with the configuration and maintenance of physical and logical network components. Providing assistant to the Head of Infrastructure and Operations in the design of the network architecture, the network infrastructure, and planning and designing of LAN/WAN/wireless/VoIP solutions.

Job Sepecifictaions:
 
Technologies: WAN and LAN connectivity, routers, firewalls, and other security systems, data protection systems, cloud infrastructures.
Microsoft related technologies: AD, Windows Server, Office365, SQL, SharePoint
Virtualization technologies: VMware, Citrix, and Microsoft
Remote access solution support: VPN, Terminal Services
Remote monitoring and management of system alerts and notifications

Perform network assessments and security audits and ensure compliance with Security Best practices and IS policies
Participate in the administration and maintenance of the remote monitoring and management system
Deploy and troubleshoot technologies, perform Root Cause Analysis
Document and maintain all computer systems and network infrastructure
Communication with stakeholders keeping them informed of incident progress, notifying them of impending changes or agreed outages
Be available for other junior staff and coach them to resolution.

Project Manager – Security Systems wanted at PARSONS – Dubai

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Parsons logo Dubai

REF: 52910
Be Part of a Global Firm Committed to a Sustainable World
 
Project Manager – Security Systems
Abu Dhabi, UAE

Parsons’ engineering and construction management staff members create innovative, safe, and sustainable infrastructure in the Kingdom of Saudi Arabia, the United Arab Emirates, Qatar, Oman, Bahrain, and Kuwait. We deliver rail, transit, road, and highway transportation; water conveyance and wastewater treatment; oil and gas; land development; public; and aviation infrastructure to our customers and communities. Parsons creates interconnected communities and world-class infrastructure.

Duties and Responsibilities:
Provision of the Program, Project and Construction Management support to a major aviation program in the UAE.
Lead the delivery of aviation security work.
Cooperation with external stakeholders to develop and deliver the required infrastructure and systems under budget and on time.
Responsible for integrated planning and delivery for all airport facility, aviation and utility systems.
Coordination of systems design, construction and commissioning activities to ensure effective and uniform systems integration and operation.
Oversight of design, engineering and implementation of security access control systems, CCTV and other aviation related security systems required Program wide.
Perform other responsibilities associated with this position as may be appropriate.

Qualifications:

Bachelor’s degree in Electrical, Telecommunications Engineering or Construction.
Fifteen years of work experience in project management, a lead role in airport security/ SAS systems development, procurement and installation on large airports projects.
Minimum seven years of experience in security/SAS systems planning, design, construction management and tender solicitation documents.
Thorough understanding of software applications, security systems, networking, and technology.
Excellent written and oral communication skills.
Capability to effectively communicate with users and security/IT colleagues on technical and non-technical subjects.

Cybersecurity Senior Technician wanted by SERCO – Dubai

Serco logo

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Serco logo
Serco logo
Rail OT Cybersecurity Senior Technician – Success Profile
Reporting to: Rail OT Cyber security Team Leader
Division/Function: Transport / Dubai Metro
Base location: Engineering and Maintenance

The purpose of this Rail OT Cyber security Senior Technician position is to:
perform responsibilities for the Cyber Security and Rail Systems Team (CSRST) covering all of Engineering (ATC, Combs, AFC, MEPs, RSK, TRK & Cavils, Depot);
run an on-call system to be point of contact outside of the 24/7 running of the network;
Participate actively to the 5 main cyber security functions: Identify, Protect, Detect, Respond and Recover;
deliver its core objectives, but not limited to:
Cyber security Preventative and Corrective Maintenance of Rail OT machines;
System wide back up of Rail OT machines;

Upgrade of the virus definitions of Rail OT machines;
Log and report on the Cyber security posture and conditioning of Rail OT machines;
Responsible for working in a 24×7 Cyber security Operation Centre (CSOC) environment;
Investigate, document, and report on information security issues and emerging trends;
Provide Incident Response (IR) support when analysis confirms actionable cyber-incident;
Respond to previously undisclosed software and hardware vulnerabilities.

Structure and reporting relationship

This position as Rail OT Cyber security Senior Technicianwill:

report to Rail OT Cybersecurity Team Leader.

Based on the specific requirement of the role

Key accountabilities

Carry out all OT-related cybersecurity preventive maintenance (PM) and corrective maintenance (CM) activities and minor modifications on Rail OT Systems machines to include but limited to, servers, workstations, desktops and laptops. Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
Respond to Cyber Threats from the Cyber Security Operations Center (CSOC), NMOC or Maintenance Centre and control the impact;
Audit the Rail Systems to provide reports on IT/OT misuse under the guidance of Engineering department;
Competent in Cybersecurity threat Management;
Able to run full scenarios for system lock downs due to Cyber threat;
Audits of all Rail Systems and its use within Engineering;
Follow the relevant procedures and work instructions to ensure compliance with the required requirements;
Ensure the maintenance tools & equipment are in good condition;
Produce and maintain accurate maintenance records of Rail Systems machines, equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the Engineering Systems and/or other technical support staff to implement complex systems or new projects;
Drive work vehicles when responding to emergencies and when required on duty;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by theRail OT Cybersecurity Team Leader or/and theRail OT Cybersecurity Manager.

SAE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.

Essential technical and professional skills , knowledge and qualifications

Knowledge

Vocational trade certificate or diploma in Information Technology discipline or equivalent;
Working knowledge in maintaining Rail OT Systems machines (servers, workstations, desktops and laptops) and installing third party software would be an advantage;
Good technical knowledge in Operational technology, Industrial controls systems and Cybersecurity;
Basic knowledge in database tables (SQL Server, Oracle or MySQL).

Skills

Must have good eyesight and normal color vision;
Ability to compile simple technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Detail oriented, and the ability to handle multiple priorities;
Hold a valid UAE driving license with good driving skill and experience;
Keen interest in IT and OT and its related discipline;
Basic Cybersecurity incident handling skills.

Experience

Minimum 1-year work experience as a computer/systems/cybersecurity technician in Rail OT environment (ICS, SCADA and operations control systems);

Additional/special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards;
Act as part of the Cybersecurity and Rail Systems Teamand conduct tasks during the various stages of project management, procurement and FAT/SAT testing as instructed;
Perform all procedures necessary to ensure the safety of information systems assets and to protect systems from intention or inadvertent access or destruction;
Review log files for security products;
Support the Cybersecurity Incident Response activities, support the coordination with other departments to record and report cyber-incidents;
Ensure safety, availability and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
Perform Cybersecurity Incident Response activities, coordinate with other departments to record and report incidents;
Conduct operating systems, application, and database vulnerability assessments (to include system configuration checks);
Assist in security awareness activities;
Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information;
Analyze audit security incident logs for individual or multiple networked devices for sensitive information, unauthorized processes and unauthorized network connections;
Perform security analysis and risk management assessments with guidance;
Maintains current knowledge of relevant technology as assigned;
Participate actively to the Serco Dubai Metro Computer emergency response team activities
Ensures achievement of operational and day to day goals and plans for days ahead;
Decisions impacting own specific area, although made within an existing framework; adapts own knowledge/experience to the situation;
Communicating with Control Centre Controllers;
Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession;
Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track;
Must obtain qualification as Line-Person-In-Charge.

Team Leader wanted by SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Rail OT Cybersecurity Team Leader (52118)
Rail OT Cybersecurity Team Leader – Success Profile
Reporting to: Rail OT Cyber security Manager
Division/Function: Transport / Dubai Metro
Base location: Engineering and Maintenance

The purpose of this Rail OT Cyber security Team Leader position is to:
perform Team leader level responsibilities for the Cyber Security and Rail Systems Team (CSRST) covering all of Engineering (ATC, Combs, AFC, MEPs, RSK, TRK & Cavils, Depot);
run an on-call system to be point of contact outside of the 24/7 running of the network;
Participate actively to the 5 main cyber security functions: Identify, Protect, Detect, Respond and Recover;
supervise and lead a team to deliver its core objectives, but not limited to:
Cyber security Preventative and Corrective Maintenance of Rail OT machines;
System wide back up of Rail OT machines;

Upgrade of the virus definitions of Rail OT machines;
Log and report on the Cyber security posture and conditioning of Rail OT machines;
Support the leadership to ensure that the identified controls as per the approved security baseline are maintained at all times;
Responsible for working in a 24×7 Cyber security Operation Centre (CSOC) environment;
Provide analysis and trending of security log data from a large number of heterogeneous security devices;
Investigate, document, and report on information security issues and emerging trends;
Provide Incident Response (IR) support when analysis confirms actionable cyber-incident;
Provide threat and vulnerability analysis as well as security advisory services;
Analyse and respond to previously undisclosed software and hardware vulnerabilities.

Structure and reporting relationship

This position as Rail OT Cyber security Team Leader will:

report to Rail OT Cyber security Manager;
have to manage one or more Rail OT Cyber security Senior Technician(s).

Based on the specific requirement of the role

Key accountabilities

Lead a team of Rail OT Cybersecurity Senior Techniciansto carry out all OT-related cybersecurity preventive maintenance (PM) and corrective maintenance (CM) activities and minor modifications on Rail OT Systems machines to include but limited to, servers, workstations, desktops and laptops. Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
Respond to Cyber Threats from the Cyber Security Operations Center (CSOC), NMOC or Maintenance Centre and control the impact;
Build robust processes to combat Human intervention;
Audit the Rail Systems to provide reports on IT/OT misuse under the guidance of Engineering department;
Competent in Cybersecurity threat Management;
Able to run full scenarios for system lock downs due to Cyber threat;
Building of, handling the change and implementation of new procedures;
Audits of all Rail Systems and its use within Engineering;
Act, contain and recommend actions from Cyber threats;
Follow the relevant procedures and work instructions to ensure compliance with the required requirements;
Ensure the maintenance tools & equipment are in good condition;
Assist subordinates with the job familiarization;
Conduct performance reviews and competency assessment for Rail OT Cybersecurity Senior Technicians;
Assist and support in conducting disciplinary and grievance meetings for Rail OT Cybersecurity Senior Technicians;
Produce and maintain accurate maintenance records of Rail Systems machines, equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the Engineering Systems and/or other technical support staff to implement complex systems or new projects;
Drive work vehicles when responding to emergencies and when required on duty;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by the Rail OT Cybersecurity Manager or/and Senior Management.

SAE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.

Essential technical and professional skills , knowledge and qualifications

Knowledge

Vocational trade certificate or diploma in Information Technology discipline or equivalent;
Working knowledge in maintaining Rail OT Systems machines (servers, workstations, desktops and laptops) and installing third party software would be an advantage;
Strong technical knowledge in Operational technology, Industrial controls systems and Cybersecurity;
Knowledge in database tables (SQL Server, Oracle or MySQL).

Experience

Minimum 3-year work experience as a computer/systems/cybersecurity technician in Rail OT environment (ICS, SCADA and operations control systems);
Preferably with 1 year of supervisory experience in supervising a team of computer technicians to carry out the OT-related activities.

 

Manager Ethics and Compliance wanted by Etihad in Abu Dhabi

Etihad airways UAE

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Etihad airways UAE
Etihad airways UAE

Manager Ethics and Compliance (Data Privacy)
Date: 03-May-2018
Location: United Arab Emirates
Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

We are pleased to announce an incredibly exciting opportunity to join the as Manager Ethics and Compliance (Data Privacy), you will add immediate value by having primary responsibility for managing the global data protection compliance programme for the Etihad Group as directed by the Head of Ethics and Compliance and Data Protection Officer. The incumbent shall support the group Data Protection Officer to monitor compliance for the group and to provide guidance and support – acting as a key contact for all related matters. The Manager shall display the utmost integrity and shall maintain objectivity and impartiality when performing the functions of this role.

SPECIFIC RESPONSIBILITIES

Managing the Data Protection Compliance Programme

Provides leadership and guidance to the Business on all aspects of the data protection compliance programme including:
Plan the EAG global privacy programme under in keeping with objectives set by the DPO
Act as a key contact and reference point for all data protection related issues for internal and external parties (seeking legal advice where necessary).
Responsible for developing and implementing Group Policies on data protection.
Resolving ad hoc queries and issues relating to data protection
Identifying data protection and information security issues that need addressing, in particular in relation to suppliers and to IT systems, and working with management to address those issues.
Receiving and dealing with data protection subject access requests.
Requests from law enforcement
Perform Privacy Impact Assessments on systems and processes as needed, identify privacy risks, recommend remedial action and follow up to conclusion
Form part of the data breach response team providing guidance and support in order to meet breach notification requirements

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Security Analyst wanted by Commercial Bank Dubai

commercial bank of Dubai

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commercial bank of Dubai
commercial bank of Dubai

Senior IT Security Analyst – (17000289)
Description
Job Purpose:
To ensure that all systems (Including OS/ Database/ Networks/ Infrastructure) in CBD are protected against all known current and future vulnerabilities by conducting regular independent Assessments of technology and process. Evaluating and recommending mitigating controls needed to protect CBD information and networks and help determine an acceptable level of risk for the Bank.

Principals Accountabilities
Conduct periodic security assessments to identify vulnerabilities and help determine, recommend solutions to reduce level of risks to an acceptable level or to meet the risk appetite of the bank.

Perform regular Vulnerability Assessment on information assets and technologies.
Perform regular and Adhoc logical access control reviews on hosting infrastructure systems.
Continuously assess the gaps between the implemented security controls and those established at a policy level.

Maintain risk, issue and change registers for information security.
Identify security violations, security risks and vulnerabilities, escalate them to the attention of ITD Management and recommend the best ways to reduce any information security risks.
Identify compliant and non-compliant processes and system and evaluate their effectiveness. Make recommendations for improvements in line with IS Governance requirements, local and International regulations and professional practice standards (such as PCI-DSS, ISO 27001 etc.)
Support Information Security Awareness initiatives carried out by IT-GRC Unit.

Qualifications

Qualifications

Bachelor’s degrees in Computer Science, Information Systems or equivalent work experience are required.
CISA/CISM/CRICS/CISSP or well-known industry relevant certification is preferable.
Experience

Minimum 5 years in Information Technology and security related work arena.
Experience in computer security operations, policies/standards, and IT Vulnerability, threat & risk management.
Knowledge of security frameworks, standards, and guidelines is preferred.
IT Security project management experience.

Primary Location: AE-AE-Dubai
Work Locations: Head Office 2668 Al Ittihad Road, Port Saeed, Dubai Dubai
Job: Information Technology
Organization: Information Technology
Employee Status: Regular
Shift: Day Job
Job Level: Individual Contributor
Travel: No
Job Posting: Apr 1, 2018, 8:32:53 AM

ATM Support Specialist wanted by SERCO in Dubai

Serco logo
Serco logo
Serco logo

Career Opportunities: ATM Systems Support Specialist (49829)
Req ID 49829 – Posted 26/03/2018 – United Arab Emirates – Dubai – IT – Full Time

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

We are looking for a highly motivated, experienced and confident ATM Systems Support Specialist who will assist and support the Head of ATM Systems to ensure that the departmental performance and information are captured, monitored and analyzed from all the vast multitudes of data received and recorded from various sources including effort consumption and reported in daily basis

The job holder shall assist the Head of ATM Systems to deliver goals and objectives set by the business strategy to support the achievement of functional objectives. The job holder maintains contact with a variety of entities inside the airport including ATC, Aviation Units, relevant ATS departments, Dubai Airports, contractors and suppliers through the Head of ATM Systems.

Interacts internally and externally through the Head of ATM Systems.

The job holder provides administration duties and guidance for the department and is required to manage multiple and/or conflicting activities. Advises the Head of ATM Systems on options for problem resolution in situations that fall outside established guidelines or where the choice among options is less obvious. Errors made by the jobholder could result in inaccurate measurements and departmental performance.

 

Key accountabilities

Maintain and provide technical and administrative support to Head of ATMS
Ensure Change Management processes are followed and documented according to ATM systems department procedures.
Maintain ATMS database, application, tracking tool, etc. uptime for the daily activities of all designated ATM systems.
Work with the ATMS managers and team members to ensure that he ATMS departmental performance and information are captured and analyzed from all the vast multitudes of data received and recorded from various sources and reported in daily basis.
Ensure that the ATMS departmental performance and information are managed in a centralized and efficiently manner keeping records of communications with concerned parties.
Adhere to the departmental and organization processes to lead and contribute to work package activities as required.

Qualifications and Education:

The post holder shall have as a minimum, a Bachelor Degree or Higher Diploma from a recognized University, Training Establishment, or have equivalent and relevant experience.

Experience:

Wide experience in technical support position in UAE operational environment
Experience in hardware & software support.
Aviation industry experience preferable

Skills:

Fluency in written and spoken English is essential
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Attention to details and analytical skills
Problem solving and decision making
Excellent communication and organisational skills
The ability to develop quality standards, testing procedures, inspection reporting formats, and ability to conceptualize tasks and accomplish them.
An ability to work to tight deadlines and make correct decisions under pressure
Ability to work in a multicultural environment
Computer literacy with MS office packages, Linux, database, MySQL etc. skills
Additional / special features of the role

The job holder is governed by international standards procedures. Additionally, a range of international criteria for electronic data exchange apply. The effective functioning of the department is dependent upon the co-operative effort of all aeronautical services, such as air traffic services, communications, engineering, etc. The jobholder must be able to perform out of hours standby duties to support DWC and DXB operations.
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
The job holder is governed by international standards procedures. Additionally, a range of international criteria for electronic data exchange apply. The effective functioning of the department is dependent upon the co-operative effort of all aeronautical services, such as air traffic services, communications, engineering, etc.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. To view internal opportunities, please visit JobShop which can be found under My Workspace/My Applications in Ourworld.

 

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