Services Transition Program Manager- Cyber Security Services – Secureworks – – DELL – UAE


Secureworks Overview
Secureworks (SCWX-NASDAQ) is a global leader in intelligence-driven
information security solutions. We help organizations confidently pursue
business goals in a digitally-connected world.Consistently recognized by
industry analysts and readers` polls- we are one of the best in the world at
understanding and anticipating threat behavior. We see 250 billion events
every day across 4400 clients in more than 55 countries- and our solutions
work across all the layers of a client`s security environment- including 330
different vendor technologies. Join a talented- dedicated- and diverse team of
researchers- analysts- engineers- consultants and business professionals who
are focused 100% on protecting our clients from cyber threats. We seek out th

brightest minds and empower our teams with the tools and support they need t

fight the bad guys and maintain our company`s leadership in the cyber securit


Uniquely positioned to adapt as the industry evolves- we are also proud to be
part of the Dell Technologies family. We enjoy competitive compensation and
benefits packages- and reward and recognize our employees for exceptional
results. A constant focus on continued learning and growth keeps our team
members engaged and excited about |what`s next.| We offer flexible work
options when available- and emphasize the importance of work-life balance. We
know that when our people are rewarded- recognized- and rejuvenated- we win as
a team.

Role Overview

The Transition Program Manager- Cyber Security Services plans and leads
the largest and most complex service transition programs for managed and
consulting network security services. This includes leading and managing
expectations with client- client third party- and company resources to
delivery these programs and ensure quality service implementation into steady
state. This role also provides ongoing leadership in working with the clients-
working with company service delivery leads- leading internal special
projects- and monitoring and managing SLAs and priorities.

Role Responsibilities:

Manage customer expectation and provide executive metric- SLA- and progress reporting
Plan program of complex projects driving service transition and onboarding
Manage both tactical and strategic efforts of a growing delivery team
Govern program and projects include driving schedule- cost- and scope
Manage and Mitigate risk- actions- issues and decisions on all projects
Provide oversight and reporting to budget and contract milestones
Develop project|s key objectives- scope- success criteria and communicate them effectively across the project team
Liaise across functions; interface with leadership and functional teams to provide transparency of project health
Manage all aspects of complex projects for the respective lines of business from inception through delivery
Define and review reports to ensure all services are completely and successfully delivered
Proactively intervene to correct problems when they are encountered.
Work effectively with other teams and outsourcing provider(s) to ensure technology solutions are effectively managed and performed
Implementing best practices to increase customer satisfaction: meet professional services revenue and profit quotas while managing P&L responsible for staff/account management- prioritization and forecasting; develop and maintain world-class processes and personnel; provide delivery management to ensure customer satisfaction


Minimum 10 years of demonstrable experience leading customer services transitions through complex cross functional programs of projects
Experience negotiating and managing customer expectations
Experience working in a global environment
Experience reporting to and working with executive management
Experience with financial responsibilities and strategy
Excellent communication and presentation skills
Experience managing a security program for medium to large companies
Solid understanding of risk-based security strategies


PMP or Prince2 Certifications desired
CISSP CSM- CISA- GIAC- or other security certification desired

Location: Remote within Dubai with travel up to 50% across EMEA

Why Join Secureworks?

Life at Secureworks means collaborating with dedicated professionals with a
passion for technology. When we see something that could be improved- we get
to work inventing the solution. Our people demonstrate our winning culture
through positive and meaningful relationships. We invest in our people and
offer a series of programs that enables them to pursue a career that fulfils
their potential. Our team members` health and wellness is our priority as well
as rewarding them for their hard work. As a leading technology employer- we
actively encourage further development for our employees. This is done through
our range of internal training programmes- training affiliation with SANS
GIAC- various vendors- encouragement for the team to go technology conferences
or even our regular company hackathons.

Secureworks is committed to the principle of equal employment opportunity
for all employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Secureworks are
based on business needs- job requirements and individual qualifications-
without regard to race- colour- religion or belief- national- social or ethnic
origin- sex (including pregnancy)- age- physical- mental or sensory
disability- HIV status- sexual orientation- gender identity and/or expression-
marital- civil union or domestic partnership status- past or present military
service- family medical history or genetic information- family or parental
status- or any other status protected by the laws or regulations in the
locations where we operate. Secureworks will not tolerate discrimination or
harassment based on any of these characteristics.

Job Family: Secureworks Job ID: R54336