Job Number 19000ON8
Job Category Golf| Fitness| and Entertainment
Location Al Maha| a Luxury Collection Desert Resort & Spa| Dubai| Dubai|
United Arab Emirates
Brand The Luxury Collection
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.
1. JOB PURPOSE
To provide personalised activities and services for the guests and visitors of
the resort through direct coordination with other resort operational units.
Being responsible for information delivery to guests with regards the ecology|
history| heritage and culture| and conducting of daily activities in line with
the resort’s services and functionality.
2. JOB ACCOUNTABILITIES
a) To assist in the procedures for guest check-in| reception| and check-out.
b) To ensure that allocated guests receive the activities in an informed and
educational manner| while maintaining the policies| procedures and systems of
the resort. This to be done by maintaining personal contact with the guest|
and providing continuity to the guest’s interactions with other departments of
c) To arrange and conduct activities and special requests of guests and
visitors to the resort| ensuring that they have the maximum comfort and
convenience for the duration of their visit.
d) To pass on all relevant information| (including complaints)| to the other
departments in the operation| to ensure that the guests receive services in a
well coordinated and timely manner. This includes additional information which
may be relevant to developing and upgrading services| updating Guest History
Records| informing Management| and Sales and Marketing.
e) To ensure that all equipment provided for the activities| including all
vehicles is maintained according to the standards laid down by the Resort
Management; and to report on any works to be carried out to the relevant
f) To ensure that the image of the resort| the company| Dubai and its policies
are maintained through provision of a disciplined| well groomed (short hair
and clean shaven as per the company grooming standards for men) and
professional approach| at all times promoting a friendly| informal and polite
relationship between guests and the resort staff.
g) To actively enquire and recommend the services| activities and facilities
of the resort to guests and visitors| ensuring that they are kept informed of
the full range of options available to them.
h) To actively maintain and update existing knowledge which is relevant to the
resort’s services| and the function of being the primary information source
for visitors to the resort and to the U.A.E.
i) To ensure that the correct level of competency is reached for all
activities. To maintain| practise and improve the skills necessary to conduct
all the activities safely and professionally.
3. OTHER RESPONSIBILITIES:
Other responsibilities of the job holder include but are not limited to:
1) The job holder is expected| as part of their guest service duties| to
assist other departments in their service delivery. This is part of the
personalised services offered| and provides continuity for the guest as they
move between individual department services.
2) The position requires activities which may be physically demanding. The job
holder will therefore require some sporting or other physical ability. The job
holder is responsible for ensuring that their
weight does not exceed the maximum weight limit set for horse riding.
3) The job holder is responsible for exercising the horses when they are not
used for guest rides.
4) The job holder will be allocated a falcon and will be responsible for its
care. This includes feeding| flying| training and moving it from the
weathering cage to indoors and back out to the weathering cage at particular
times of the day as determined by climatic conditions and approved by the
5) Caring for the falcons includes daily feeding| cleaning| slaughtering and
gutting of the quails which are used to feed the falcons.