Field Guide – Al Maha – a Luxury Collection Desert Resort & Spa


Job Number 18003JL8
Job Category Golf| Fitness| and Entertainment
Location Al Maha| a Luxury Collection Desert Resort & Spa| Dubai| Dubai|
United Arab Emirates VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.


To provide personalised activities and services for the guests and visitors of
the resort through direct coordination with other resort operational units.
Being responsible for information delivery to guests with regards the ecology|
history| heritage and culture| and conducting of daily activities in line with
the resort’s services and functionality.


a) To assist in the procedures for guest check-in| reception| and check-out.
b) To ensure that allocated guests receive the activities in an informed and
educational manner| while maintaining the policies| procedures and systems of
the resort. This to be done by maintaining personal contact with the guest|
and providing continuity to the guest’s interactions with other departments of
the resort. c) To arrange and conduct activities and special requests of
guests and visitors to the resort| ensuring that they have the maximum comfort
and convenience for the duration of their visit. d) To pass on all relevant
information| (including complaints)| to the other departments in the
operation| to ensure that the guests receive services in a well coordinated
and timely manner. This includes additional information which may be relevant
to developing and upgrading services| updating Guest History Records|
informing Management| and Sales and Marketing. e) To ensure that all equipment
provided for the activities| including all vehicles is maintained according to
the standards laid down by the Resort Management; and to report on any works
to be carried out to the relevant departments. f) To ensure that the image of
the resort| the company| Dubai and its policies are maintained through
provision of a disciplined| well groomed (short hair and clean shaven as per
the company grooming standards for men) and professional approach| at all
times promoting a friendly| informal and polite relationship between guests
and the resort staff. g) To actively enquire and recommend the services|
activities and facilities of the resort to guests and visitors| ensuring that
they are kept informed of the full range of options available to them. h) To
actively maintain and update existing knowledge which is relevant to the
resort’s services| and the function of being the primary information source
for visitors to the resort and to the U.A.E. i) To ensure that the correct
level of competency is reached for all activities. To maintain| practise and
improve the skills necessary to conduct all the activities safely and