E- Commerce Executive – The Ritz-Carlton – Dubai International Financial Centre


Job Number 19000JZ9
Job Category Sales and Marketing
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._


Senior Online Manager – ALSHAYA – Dubai

alshaya logo dubai


alshaya logo dubai
Senior Online Manager – E-commerce – UAE
Job no: 2311691
Location: Dubai
Dubai Head Office

eCommerce is an exciting new support function within Alshaya as the business launches transactional websites for a number of the 75+ brands and 15+ countries within the Alshaya portfolio. The function is rapidly building Alshaya’s multi-channel capability to deliver customers’ choice and convenience when shopping in a number of rapidly growing online emerging markets. The function is split in to 4 key areas – Trading & Merchandising, Operations & Program Management, Design & Content and Digital Marketing.
The Role:
Responsible for online marketing spend, execution and optimization of online marketing budgets and online marketing campaigns, whether paid, or unpaid, through online or offline channels, is responsible for web advertising technologies and overall web advertising information architecture.
Experience and profile requirements:
8-10 years in eCommerce digital marketing, with focus on customer and lead acquisition, across retail verticals.
Has managed online acquisition teams for at least 5 years, with direct acquisition budget responsibilities.
Ideal candidate comes from an online hypergrowth business based in digitally matured western markets, focused on lead and customer acquisition with multi-million USD budget responsibilities and especial focus on PPC channel.
In-depth knowledge of digital advertising tools (e.g. DoubleClick) and advertising technology landscape such as digital media buying platforms, advertising optimization platform, ad servers technology ad networks, mobile advertising solutions, social advertising tools is required.
High level of proficiency on PPC (and other forms of SEA) including real-time biding techniques, keyword generation techniques, SEO, social marketing (e.g. YouTube, Instagram, Facebook, or other), re-targeting and display advertising and digital PR, good understanding of offline channels advertising such as print, TV or radio.
Professional profile: Numbers driven, has a strong commercial ethos and a “trader’s mentality”.
About Us:
M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.

Online Manager wanted – Alshaya HQ – Dubai

alshaya logo dubai


alshaya logo dubaiOnline Manager – Ecommerce – UAE
Job no: 2279842
Location: Dubai
Dubai Head Office
eCommerce is an exciting new support function within Alshaya as the business launches transactional websites for a number of the 75+ brands and 15+ countries within the Alshaya portfolio. The function is rapidly building Alshaya’s multi-channel capability to deliver customers’ choice and convenience when shopping in a number of rapidly growing online emerging markets. The function is split in to 4 key areas – Trading & Merchandising, Operations & Program Management, Design & Content and Digital Marketing.

Role description: Web analytics (Google Analytics Universal or 360) subject matter expert for the Central eCommerce division. Responsible for business requirement gathering, solution documentation and validation of implementation. Will deliver reports, data analysis and actionable insights to web store trading, UX and trade marketing teams. Delivers analysis and recommendations that supports continuous improvement to onsite merchandising, customer experience and journey as well as optimizing customer acquisition, conversion and retention.


Accountable for implementing a consistent approach to web analytics (Dashboards / Reports / Alerts) BI reporting that is scale-able and easy to replicate for additional online brands/markets

Web analytics lead for the delivery of custom reports to communicate key metrics, insight, conclusions and recommendations to the business

Responsible for delivering engaging reports and persuasive presentations of conclusions that drive decisions to support customer journey and experience improvements to optimise conversion

Responsible for working closely with IT development to ensure data accuracy and quality in all web analytic tool implementations

Accountable for creating, co-ordinating and managing the implementation of web analytics workshops (training, requirement review and support) with online business teams to ensure web analytics and insights are utilised effectively to support decision making

Responsible for reviewing and auditing current implementations to ensure all interactions are tracked and measured accurately

Responsible for supporting digital marketing teams through development of segmentation analysis and develop multi-channel attribution models

Champion a test and measuring culture, utilising all available data to help identify candidate areas of Alshaya’s ecommerce web sites where customer experience could be improved

Responsible for working collaboratively with cross functional teams to define business requirements for new web sites and analytical tool implementations

Responsible for ensuring a quality driven UAT approach and providing support for pre-release testing and quality assurance feedback for analytic code implementations

Responsible for cascading knowledge of web analytic tool product development and web analytics trends / best practices to the business

Responsible for defining relevant KPIs to reflect customer’s behaviour and value in order to track them on regular basis (Customer Profitability, Customer Lifetime Value (CLV) and Channel Attribution)

Experience and profile requirements:

3+ years in Web Analytics and a subject matter expert in Google Analytics (Universal or 360), Google Tag Manager, Conversion rate optimization and AB Testing.

Ideal candidate comes from B2C omnichannel or pure play large eCommerce business in a mature ecommerce market.

Professional profile: Analytical and numbers driven, strong problem solver and easily conveys insights for change from data.

E-commerce Key Account Manager wanted at PHILIPS – Dubai

Philips UAE logo


Philips UAE logo
REF: 290964
Job Title
E-commerce Key Account Manager
Job Description
In this role you have the opportunity to:
Be part of a leading International Personal Health & Health Systems company on its e-commerce journey. At Philips, we aim to improve 3 billion lives by 2025 by delivering innovative solutions across the health continuum.

You are responsible for:
Managing retailer relationships across the ME markets in the Personal Health Business, in close cooperation with the Country Sales or Key Account Management team.
Contributing to the e-commerce strategy of Philips in the ME, stay ahead of competition and grow the e-commerce business year on year in line with Philips’ strategic direction
Liaising with internal stakeholders in sales, marketing, digital, finance and sales analytics to drive the e-commerce agenda

Analyzing and reporting trends on the performance of Philips in e-commerce and identify opportunities for further growth
Point of contact with Philips’ global teams on e-commerce related topics
You are a part of:

A divers and performance-driven sales & marketing team with an exposure & experience in the ME markets and a wide network of partners and regional & international stakeholders.

To succeed in this role, you should have the following skills and experience:

Bachelor’s degree in a business related field, Masters’ degree preferred
Experience in Key Account management, managing e-commerce accounts
Up-to-date with the latest digital trends, especially ones related to e-commerce capabilities
Strong financial and analytical skills
Knowledge of direct and indirect commercial relationships
Excellent communication skills in English. Arabic preferred.
Understanding of digital KPIs and conversion drivers
Regional experience in the Middle East
In return we offer you:

Exposure to a fast growing channel in the ME region where you could experience working within a dynamic, diverse, and professional team to achieve results and grow both professionally and personally.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Trade Implementation Specialist wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo


ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/11
Ref. JB3836304
Trade Implementation Specialist
Job Description

To design, develop and deliver online trade product systems/solutions, on board clients and provide ongoing training and support in order to maximise utilisation of online solutions/channels and support the increase in income generation/reduction of costs

Product Development
: Design and develop online trade product products/solutions according to client needs in order to minimise transaction related manual work for the client and the bank Test bug fixes and enhancements for all online systems relating to Trade Finance in order to ensure issues are resolved/fixed and enhancements meet business requirements Coordinate with external vendors, IT teams and business users on system issues in order to ensure resolution/close within agreed turnaround times

Trade Implementation
: Review client applications and complete online system client on-boarding activities to ensure clients are effectively on-boarded in line with agreed standard operating procedures/internal guidelines Update and maintain the MIS report/tracker for customer sign-ups and straight through processing (STP) transactions in order to measure/report on the increase in utilisation of online systems

Training, Advice and Guidance:
Conduct onsite/offsite system demonstrations and refresher training, provide guidance, answer queries and resolve issues relating to all online systems/channels to ensure maximum utilisation by external clients Conduct training for internal stakeholders on all online systems, including new joiners in the clients team and share updates on the latest system enhancements/features to build awareness/capability and encourage maximise utilisation of online trade channels. Act as the subject matter expert/key contact for all online trade systems, identify, resolve and/or escalate issues to ensure a streamlined and efficient implementation process

Management Information:
Gather customer experience feedback, analyse information/data and prepare management information/reports relating to status of client onboarding, channel utilisation, issues, client feedback, migration progress, channel growth, constraints and development requirements in order monitor/track progress/completion of activities and help inform future strategy/roadmap

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service
: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions


Minimum Experience

At least 5 years of experience in Trade Finance including experience in the implementation of trade front end systems either in a client facing or technology role

Minimum Qualifications

Bachelor’s Degree in relevant specialisation Professional Qualifications

Knowledge and Skills

Understanding of Trade Finance products, processes and related IT systems/platforms

Ability to train customers on front-end trade systems

Ability to resolve and address queries from client and internal stakeholders

Abitlity to design and devolop products/solutions

Microsoft Office skills (Word; Excel and PowerPoint)