Schedule Manager – PARSONS – Dubai

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REF: 54197
Be Part of a Global Firm Committed to a Sustainable World
 
Project Controls / Schedule Manager
Dubai, UAE
 
Parsons’ engineering and construction management staff members create innovative, safe, and sustainable infrastructure in the Kingdom of Saudi Arabia, the United Arab Emirates, Qatar, Oman, Bahrain, and Kuwait. We deliver rail, transit, road, and highway transportation; water conveyance and wastewater treatment; oil and gas; land development; public; and aviation infrastructure to our customers and communities. Parsons creates interconnected communities and world-class infrastructure.

Position Overview:
 
The Project Control / Schedule Manager is responsible for managing the program-wide project control/ scheduling activities and maintaining the Program Master Schedule. He develops the capability and supervises the performance for all program planning / scheduling development, analysis, reporting and progress evaluation.
 
The position interfaces with the Client, Project Director, Senior Contract Manager, Construction Director, Resident Engineers, and functionally manages the Project Control Engineers and has an oversight of all scheduling activities.

Duties and Responsibilities:
Provides guidance, direction, and specialized assistance to project for the resolution of difficult and complex project control problems.
Interfaces with clients, attends regular meetings, and provides statistical reports.
Manages a team of Project Control Engineers/Specialists who are qualified to analyze, evaluate, and forecast project costs, as well as performance against an established schedule with critical milestones.
Assesses the impact(s) of design/construction changes and schedule slippages.
Oversees the development and maintenance of an established system to show the hierarchy of plans and schedules; keeps project and company management fully informed.
Coordinates staffing requirements, assigns and supervises project work activities, and trains personnel.
Completes performance reviews and provides personnel development for the assigned employees.
Recommends and oversees the customization of project control systems to meet specific project requirements.
Assists in invoice verification for payment based on cost-loaded schedules, as required.
Assists in developing specific project codes of accounts and work breakdown structures, and recommends appropriate modifications and revisions for new work items assigned.
Supports/performs integration of scope, cost and schedule within the WBS and ensure mapping is accurate on an on-going basis.
Creates statistical reports for management on a recurring or one-of-a-kind basis.
Performs other responsibilities associated with this position as may be appropriate.

Qualifications:
Bachelor’s Degree in Engineering from a recognized university.
12 years of work experience in project control and scheduling of engineering and construction activities for large, prestigious buildings projects.
Licensed for QS or cot control: MRICS or CCP.
Excellent written and oral communications skills.
Thorough knowledge of Primavera P6.

Engineering Controller wanted – SERCO – Dubai

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Career Opportunities: Engineering Controller-Expo link support (54883)
Req ID 54883 – Posted 31/10/2018 – United Arab Emirates – Dubai – Engineers – Full Time
Engineering Controller (Expolink) – Success Profile
 
Reporting to: Operations Manager
 
Base location: Dubai, UAE
 
Key purpose
 
The purpose of this position is to support Expolink testing & commissioning for monitor and control the rail subsystems, power network and traction in feed substations on both new and legacy system

Structure and reporting relationship
 
This position directly reports to Operations Manager
 
Based on the specific requirement of the role
 
Key accountabilities
 
Monitoring and control of the Tunnel Ventilation System
Monitoring and control of the power network and traction supply in feed substations
Liaise between the operations team and the maintenance staff/ management in respect to safety or service related failures and incidents
Interface with the Network Maintenance Operations Centre and the logging of and response to faults, failures and incidents on the system, ensure the reporting of any events that are safety related and/ or impact on service delivery to the OCC Duty Manager
In-charge of isolation of the power supply system, de-energisation of the third rail, imposing track possessions, coordination of lineside worksites, and the routing of works trains
Control engineering activities requiring special trains, track possessions, temporary isolation of equipment etc.

Coordinate and keep the OCC Duty Manager, Train Controller, and Depot Controller informed in the event of a failure and during the takeover and hand back of the railway, start-up and shut-down of service each day
Perform shift and emergency duties when required
Perform and carry out other duties as instructed / directed by the OCC Duty Manager

Essential technical and professional skills, knowledge and qualifications

Knowledge

Ideally a degree holder or high diploma of post-secondary education in a related discipline
OCC knowledge of systems and integration of the departments

Skills

Good literacy and analytical skills required for the role
Ability to understand complex systems and possess good IT skills
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
Strong organisational skills, detail oriented, and the ability to handle multiple priorities

Experience

A minimum of 3 year, preferably 5 years, of work experience as an Engineering Controller in a railway
Thorough understanding in power system, control, design, installation, testing and commissioning, operations and maintenance. Prior working experience in power utilities control room, train control room, fault reporting centre, or in a station control room environment is desirable
Practical experience of Automatic Train Control, Automatic Train Operation and Automatic Train Systems

Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Safety Critical Competencies

Controlling the movement of trains within a possession.
Communicating with persons responsible for controlling movement of trains and electricity to power rail.
Operating tunnel ventilation system.
Controlling the movement of an engineering vehicle with the use of verbal instructions to the driver
Controlling and isolating the traction supply
Controlling the supply of electricity to the signalling system
Communicating with Controllers (Operations, Communications or Maintenance)
Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles.
Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession.
Establishing, supervising and removing a safe system of work to protect the safety of persons working on or near the track.
Attend all safety related training courses or refresher training courses as required

CHIEF ACCOUNTANT wanted – Hilton hotel – UAE

Hilton hotel RAK UAE

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Hilton hotel RAK UAE
Hilton hotel RAK UAE

CHIEF ACCOUNTANT
Hilton Hotels & Resorts
 
Job Summary
A Chief Accountant provides financial, commercial, and business input into the management of hotel operations through review and recommendations of financial reports.
 
What will I be doing?

As Financial Controller, you will provides financial, commercial, and business input into the management of hotel operations, ensuring that financial standards are achieved throughout the hotel and that hotel performance is optimized. Specifically, a Financial Controller will perform the following tasks to the highest standards:
 
Provide full and accurate forecasting and budgeting proposals within the hotel, in consultation with the General / Hotel Manager
Ensure the achievement of all financial targets within the hotel, in consultation with the General / Hotel Manager
Provide timely and accurate financial statements
Ensure all financial regulations are met, through the maintenance of adequate systems of internal control

Prepare capital reviews as required by the General Manager and / or Accountancy and Finance Department
Training and development of local Finance staff and ensure accurate succession planning
Build the financial awareness of local management teams
What are we looking for?

Chief Accountants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for providing great service
Excellent organizational skills
Proficiency with computers and computer programs, including Microsoft

VALET CASHIER wanted – Conrad hotel – Dubai

Conrad hotel in Dubai

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Conrad hotel in Dubai
Conrad hotel in Dubai

VALET CASHIER
Conrad Hotels & Resorts
 
Job Summary
A Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner. A Valet Cashier maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, resolves guest challenges when needed and engaged in guest interaction whenever possible.

What will I be doing?
 
As a Valet Cashier, you will be responsible for receiving and processing all payment methods for vehicle parking charges, courteously and efficiently in accordance with hotel standards. A Valet Cashier maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, resolves guest challenges when needed and engaged in guest interaction whenever possible & gather guest preferences & feedback. A Valet Cashier with the hotel property influences the Guest’s first impression, and therefore, must ensure always offer a professional and welcoming disposition. Specifically, the Valet Cashier will perform the following tasks at the highest level of service:
 
Communicate parking procedures to guests/visitors.
Review shift logs/daily memo books and document pertinent information in log books.
Complete audit of parked vehicles with vehicle claim tickets,resolve discrepancies, and submit list for charges to be posted by Accounts

Comply with Company brand standards at all times
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Maintain frequent contact with regular Guests and visitors
Ensure cleanliness and safety of all hotel vehicles
Keep up to date on all hotel services as well as VIPs and special events
Be knowledgeable on external locations, attractions, and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?

A Valet Cashier serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience working within the hotel, leisure, and/or retail sector
Excellent communication and people skills who can handle a high volume, fast paced work environment.
Calm, courteous, and discreet demeanor
A good knowledge of the area and the country in general, preferred
A passion for working on team as well as autonomously
Passion to serve guests
Previous cash handling experience

ATC Assistant wanted – SERCO – Sharjah UAE

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Career Opportunities: ATC Assistant – UAE Nationals (54125)
 
Serco Middle East is looking for a highly motivated, enthusiastic and analytical UAE National for our Air Traffic Control Assistant (ATCA) role based in Sharjah Aviation. The Air Traffic Control Assistant (ATCA) role is a varied one, as the job title covers many different positions; Control Tower, Aeronautical Information Services (AIS) and Meteorological Services (Met).

The ATCA shall maintain the operational 24H timing and provide operational support to the Duty Air traffic Controller to ensure all aircraft’s receive a safe, expeditious and effective service.
 
An ATCA shall also ensure all data/information pertaining to AIS and Flight Planning is authentic for the safety, regularity and efficiency to the international civil aviation standards.
 
Additionally is responsible for the undertaking of surface meteorological observations and surface synoptic observations.

Structure and reporting relationship

The ATCAs sit within the operational team of the Organisation Chart.

The ATCA reports directly to the Manager Air Traffic Support Services.

Key accountabilities

To carry out procedures connected with the Briefing Room, to include:
Manage, correct and disseminate flight plans and other flight associated messages using the Consort Solutions Aeronautical Data Access System (CADAS);
Obtain information to meet the need for pre-flight information service and in-flight information service;
On behalf of the Airport Authority send Notices to Airmen (NOTAM(s)) and disseminate via Aeronautical Fixed Telecommunication Network (AFTN) and/or Email;
Coding and Decoding in-coming and out-going NOTAM;
Monitor the validity of incoming and outgoing NOTAM and maintain check list of incoming and outgoing NOTAM;
Update aeronautical information of all OMSJ NOTAMs to all airport agencies via Email;
Liaising with Tower to ensure all Air Traffic Control staff are aware of aircraft movements;
Update Aeronautical Publications;
Answering the telephone and intercoms and processing essential information in a prompt and accurate manner.

To carry out procedures connected with the Air Traffic Control Tower, to include:

Assists Duty Air Traffic Controller when requested, especially during Emergencies and low visibility operations;
Prepare flight progress strips, update and manage flight plans (FPL);
Liaise with Airport Operations reference aircraft parking;
Provide the Air Traffic Controller with flight data;
Record flight movement data into flight information and display systems;
Liaise with other operational departments and coordinate with other Air Traffic Units reference start up clearances;
Providing information to internal and external emergency services;
Complete standard templates as per the ATCA & Met Ops Manuals, carry out administrative duties, deal with internal and external inquiries;
Keep necessary legislative and internal documentation up to date or archived;
Co-ordinate with Briefing.

To carry out procedures connected with Meteorological Services Air Traffic Control Tower, to include:

Utilise the AWOS 7 system to prepare and disseminate routine meteorological reports (METAR / METREP/ SYNOPs) and non-routine reports (SPECI / SPECIAL) for the aerodrome;
Complete the verification process to check and correct meteorological reports and enter data into the climate record sheets;
Utilise the Visual Weather system to retrieve forecast information required to compile flight documentation for airlines operating from Sarah Airport;
Distribute Weather Warnings (Aerodrome & SIGMET) to ATC and other agencies as per the distribution lists;
Compiling and transmitting weather reports.

To carry out general procedures connected with the role of an ATCA, to include:

Comply with staff instructions and administrative rules pertaining to conduct in the Operational area;
Answering the telephone and intercoms and processing essential information in a prompt and accurate manner;
Communicating with outside agencies on various aviation related matters;
Reporting equipment unserviceability to the relevant parties and initiating the corrective call-out procedure;
Updating the Watch log and other operational and technical logs and reports as necessary;
Assisting the SATCA with document control and other safety management related tasks;
Maintaining a good working knowledge of ATS, AIS and MET related regulations and documentation;
Undertake other non-routine tasks, as designated by management, to maintain operational services required for the smooth running of ATC, AIS and MET.
Essential technical and professional skills, knowledge and qualifications

Higher Secondary School Level;
Achieve excellent standards of customer service;
Excellent IT skills;
Attention to detail;
Ability to work in a team;
Ability to think fast, have a good memory and make quick decisions;
The ability to multitask, prioritising as required;
Good communication and organisation abilities;
To interpret and analyse data/information;
Ability to stay calm under pressure and also be stress resistant;
Should be able and willing to adapt;
Should be service-oriented, and have good spatial orientation;
Interest in the aviation industry.

Project Controls Engineer wanted at PARSONS – Dubai

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Project Controls REF 53171
Project Controls Engineer
Dubai, UAE
 
Through Parsons’ engineering and construction management services, we deliver innovative, safe and sustainable infrastructure in Abu Dhabi, Dubai, Qatar, Oman, Bahrain and Kuwait. Our focus is on delivering air, rail, road and highway transportation; water conveyance and/or wastewater treatment; and land development and public infrastructure to our clients and your communities. Parsons creates interconnected communities and world class infrastructure.

POSITION OVERVIEW:
Develops, implements, and maintains cost control, and/or provides planning/scheduling function on one or more larger projects. The Project Controls Engineer at this level is a fully qualified professional with solid experience, technical expertise, and familiarity with company policies and procedures to complete complicated tasks independently.

SPECIFIC RESPONSIBILITIES:
Provides guidance, direction, and specialized assistance for the resolution of difficult project control problems.
Calculates, reports and recommends on project data including schedule, cost/budget, risk, quality, and safety.
Develops cash flow forecasts.
Supports/performs integration of scope, cost and schedule within the WBS and ensure mapping is accurate on an on-going basis.
Analyzes, evaluates, and forecasts current status against an established baseline schedule.
Assesses the impact(s) of design or construction changes and schedule slippages.
Reports status of schedule to appropriate project and Company management as well to the client.
Understands and applies engineering, procurement, and construction terminology, concepts, and relationships.
Develops and maintains critical path logic networks and bar charts utilizing this information.
Customizes project control systems to meet specific project requirements.
Accumulates historical data, such as performance experience, for use in maintaining a realistic basis for future planning and forecasting.
May supervise and provide performance reviews for one or more lower-level Project Control Engineer and/or support personnel.
Performs other responsibilities associated with this position as may be appropriate.

QUALIFICATIONS:
University Degree in Engineering or Construction Management or related field.
Minimum 10 years of work experience. Work experience in Dubai is preferred.
Excellent oral and written communication skills.
Ability to analyze and present reports in a clear and organized manner.
Proficient computer skills including MS Office and various Project Controls software.

Station Agent wanted at SERCO – Dubai transport – Dubai

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Station Agent – Success Profile
Reporting to: Lead/Station Master
Division / Function: Operations
Base location: Dubai, UAE
Job ID: Operations – Service Delivery
Job family: Passenger Services
Grade: 9
Serco Leadership Tier: Team Member

Key purpose
 
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment.
 
Structure and reporting relationship
 
Reports to Lead/ Station Master
 
Based on the specific requirement of the role

Key accountabilities

Key Job Responsibilities

Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner;
Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner;
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation;
Provide ticket sales, train services information and respond to passenger enquiries;
Distribute publicity materials and handle lost property;
Assist passengers with special accessibility needs;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Perform shift and emergency duties when required;
Perform and carry out other duties as instructed / directed by the Station Master, Lead Stationmaster, Assistant Station Manager, Station Manager and Head of Operations;
Provide safe, reliable, convenient and comfortable metro journeys to the users of Dubai Metro railway if and when necessary or as directed by the Station Manager in collaboration with the Passenger Services Manager;
When dealing with customers of the Dubai Metro, ensure that matters are handled tactfully andsensitively as appropriate and strictly follow the guidelines, procedures and instructions of theorganisation;
Comply fully with procedures and instructions instructed as part of the certified training andinstructions;
Enforce safety procedures and instructions and carry out necessary procedures to ensure thesafety of members of the public and employees of the railway;
Render all possible assistance to customers, in particular those with special accessibility needs
HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality,Health & Safety and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with theIntegrated Management System requirements, (including but not limited to competence toperform safety critical roles, legal requirements, control measures arisen from environmentalimpacts and aspects, job safety analysis and information security risk assessment) and thepotential consequences of departure from the arrangements in place to deliver the commitmentsstated in the policies statements above;
To exercise their personal duty of care for their own health, safety and welfare and for thoseaffected by the acts or omissions;
Promote a good HSQE and Information Security culture among their peers, subcontractors andthird parties;
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threatswhether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors andthird parties;
Safety Critical Competencies

Assuming the role of FMSS during serious accidents and incidents in stations when necessary.
Able to operate and carry out station safety equipment.
Essential technical and professional skills, knowledge and qualifications

Knowledge

Ideally a degree holder or higher diploma of post-secondary education in a related discipline;

Skills

A mature, proactive and responsible approach to work with initiative and problem solvingcapability;
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization;
Good communication skills and the ability to manage multiple tasks efficiently and workproductively in a fast-paced, team-oriented environment;
Basic understanding of station operations and associated activities;
Good literacy and numeracy skills required for the role;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities;

Experience

A minimum of 1 year experience as a front line staff delivering customer services in a metrostation or equivalent;
Experience and understanding of dealing with customers and conflict resolution techniques

Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Car Park Attendant wanted at SERCO – Dubai metro – Dubai

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Carpark Attendant – Success Profile
Reporting to: Carpark Controller
Division / Function: Transport/Dubai Metro
Base location: Dubai, UAE
Job ID: Car Park Operation
Job family: Passenger Services
Grade: 8
Serco Leadership Tier: Team Member

Key purpose
Provide excellent car park services to support the delivery of a safe, secured, reliable, world class and customer focused car park environment.
Structure and reporting relationship
Reports to Car Park Controller
 
Based on the specific requirement of the role

Key accountabilities

Key Responsibilities

Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises;
Enforce revenue protection strategy and system by-laws;
Provide car park and park-and-ride information and respond to customer enquiries;
Handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Comply fully with relevant procedures and work instructions;
Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway;
Provide support and assistance to customers in particular those with special accessibility needs;
Perform shift and emergency duties when required;
Perform and carry out other duties as instructed / directed by the Car Park Controller and Lead/Station Master.

SAE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
Promote a good SAE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good SAE and Information Security culture among their peers, subcontractors and third parties

Scope and Complexity

Semi-skilled work or work in a skilled capacity where the work is closely monitored and supervised;
Reporting to the Car Park Controller

Essential technical and professional skills, knowledge and qualifications

Skills

A mature, proactive and responsible approach to work with initiative and problem solving capability;
Ability to liaise in a professional and persuasive manner with customers and staff at all levels in the organization;
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Detail oriented and the ability to handle multiple responsibilities;

Experience

Minimum 1 year experience as a front line staff delivering customer services, security and/or in a car park (or equivalent) environment;
Experience and understanding of dealing with customers.

Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Credit Manager wanted at Hili Rayhaan hotel – AL AIN, UAE

Hili Rayhaan hotel Al Ain

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Hili Rayhaan hotel Al Ain
Hili Rayhaan hotel Al Ain

Expiry Date: 2018/10/06
Ref. JB3826504
 
Finance – Credit Manager
Hili Rayhaan by Rotana

Job Description
We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Credit Manager you are responsible to manage the Credit Department in a smooth and efficient way and in compliance with all policies, whereby your role will include key responsibilities such as:
 
•Verify credit application forms of new customers to establish credit worthiness of the company

•Establish credit limits and send letters to the customer either accepting or rejecting the customer’s application

•Prepare a list of authorized credit accounts and distribute to Front Office, Reservations, Food & Beverage Outlets and Sales Department on a monthly basis

•Review credit check report and high balance report

•Send statement of accounts to all credit customers within a week of the month end

•Ensure that all outstanding credit should be followed up to ensure receipt of all amounts due

•Conduct monthly credit meetings and bad debt approvals

Skills
Education, Qualifications & Experiences

You should have a degree in hotel management or accounting and at least two years previous experiences within a hotel environment. Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System an asset.

Movement Coordination Specialist wanted at SERCO – Dubai

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Career Opportunities: Movement Coordination Specialist (52464)
Req ID 52464 – Posted 23/07/2018 – United Arab Emirates – Dubai – Administration/Secretarial/Clerical – Full Time
 
The purpose of this position is to administer and coordinate the travel movements of Australian Defence Force personnel at Al Minhad Airbase (i.e. in-country relocations, scheduled leave etc.)

Structure and reporting relationship
This role reports to the Movement Coordination Team Leader, whom reports to the Head of Support Services for the MELABS contract. This position requires collaborative relationships with various stakeholders including other co-workers and client representatives.
 
Key Job Responsibilities
Coordinate the movement tasks in support of minor operations in the Middle East region;
Provide advice and conduct liaison with the supported ADF units and coalition forces on movement related requirements;
Coordinate transportation as required;
Provide advice and assistance to ADF units on the preparation of personnel scheduled to travel;
Coordinate the physical movement of cargo to be shipped on the scheduled ADF flight from Al Minhad Airbase;
Report all personnel and cargo movements in accordance with the relevant ADF SOP’s;

Essential technical and professional skills, knowledge and qualifications

Knowledge

Strong organizational and time management skills
Good record keeping
Ability to effectively prioritise and execute tasks
Committed to providing services that promote the wellbeing of all ADF and Serco personnel
Ability to work effectively within a multidisciplinary team environment

Skills

Demonstrated high level of communication skills (written and oral)
Excellent Communication and interpersonal skills with an ability to interact at all levels
Professional personal presentation
Customer service orientation
Attention to detail accuracy
Ability to use initiative
Approachable and helpful
Reliable
Able to remain claim in stressful situations
Sound computer literacy
Possess the ability to analyse data and issue reports

Experience

A minimum of 5years of administrative experience in a fast paced operations environment
Previous experience working in a base operations environment is preferable;
Possess a current Australian Federal Security Clearance (minimum requirement – Negative vetting level 1)
Possess a current valid Australian drivers’ licence (in order to obtain UAE driving licence)

Station Controller wanted at Serco – Dubai

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Station Controller – Success Profile
Reporting to: OCC Senior Duty Manager
Division / Function: Dubai Metro – Operations
Base location: Dubai, UAE
Job ID: Operations – Service Delivery
Job family: Operations Control Centre
Grade: 13

Serco Leadership Tier: Team Member
Key purpose
The purpose of this position is to assist the Depot Controller to support the scheduled timetable and to ensure the safety of operations for the Dubai Metro.
Structure and reporting relationship
This position directly reports to OCC Senior Duty Manager.

Key accountabilities

Key Job Responsibilities

Liaise with Train Controller and Train Crew Team Leader to ensure availability of train and train crew to cater for unexpected events
Report incidents or events that impact on safety and/or service performance to the Duty Manager in a timely manner
Inform the Duty Manager of any vehicle problems and other operational deviations
Monitor the Closed Circuit Television (CCTV) system in the depot areas
Perform shift and emergency duties when required
Perform and carry out other duties as instructed/directed by the Duty Manager
Assist Train Controllers by organising external communications
Monitor the passenger movements at stations (platforms) and on board trains and liaise with Station Master and Train Attendant for passenger management
Liaise with station staff and ensure all train movements are coordinated during abnormal operation
Direct security staff to respond and deal with incidents and events on the system and communicate with other frontline staff (particularly Station Masters) of security events on the system
Perform shift and emergency duties when required
Alert and inform the OCC Duty Manager of security incidents on the system

HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arising from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policy statements above
To exercise their personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes in this regard within/outside their departments through their Line Manager, Departmental Safety meetings and other appropriate available channels
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
Essential technical and professional skills, knowledge and qualifications

Safety Critical Competencies (where applicable)

Communicating with persons responsible for controlling movement of trains and controlling electricity to power rail
Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles
Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a possession
Safety critical communications
Re-establishing automatic train operation following failure or activation of emergency button on train or station
Practical training or the supervision of practical training in any of the tasks defined as safety critical
Knowledge

Ideally a holder of a higher diploma of post-secondary education
Skills

Good literacy and analytical skills required for the role
Ability to understand complex systems and possess good IT skills
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
Strong organisational skills, detail oriented, and the ability to handle multiple priorities

Experience

Minimum of 1 year in a safety critical role interfacing with a railway operations

Shift Leader wanted at Sheraton Grand hotel – Dubai

Sheraton Grand Hotel Apartment Dubai

APPLY HERE

Sheraton Grand Hotel Apartment Dubai
Sheraton Grand Hotel Apartment Dubai

Job Number 18001XD8
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel, Dubai, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

To provide our guests an on brand and personalized arrival experience by allocating the rooms based on the preferences and the reason of stay as well as follow and implement Sheraton Grand Brand Standards/Guidelines. Additionally, shift leader will effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency and ensure all FO KPIs goals are all in control and achieved.

ESSENTIAL FUNCTIONS

· Ensure that services provided are in harmony with our Sheraton core values

· Assist the Front Office Manager and the Assistants with the daily Operations.

· Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team.

· Organize and coordinate with the AFOM allocation, check in and pre-registration procedure for groups.

· Review with HSK and AFOM the room Out Of Order/ Out Of Service on daily basis.

· Review the room inventory with AFOM and streamline if necessary, handle room type overbooking.

· Ensure accuracy between VIKAS and DTCM system

· Acquire the proper product knowledge needed to perform your job properly.

· Ensure that guest requests/ defects are fulfilled and closed in SG within 15 minutes as average response time.

· Be aware of the hotel Fire and Emergency procedures.

QUALIFICATION STANDARDS

· Should have previous 2-3 years’ experience in front desk

· Should have previous experience in 5 star hotel

· Must be able to speak, write and converse freely in English

· Preferable to able to Write and converse freely in the language spoken in the area

· Preferable to be able to speak in one additional language other than the first two

· Must have opera knowledge

· Thrive on pride of work and its product;

· Play as a team to achieve common goals;

· Have a strong ability to learn skills, retain and demonstrate learning;

· Uphold ethical business practices.

Colleague Accommodation Supervisor at Centro Barsha – Dubai

APPLY HERE

centro hotel barsha Dubai

Expiry Date: 2018/09/06
Ref. JB3815542
Human Resources – Colleague Accommodation Supervisor
Centro Barsha
 
Job Description
We’re currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As an Colleague Accommodation Supervisor you are responsible for all administrative work related to the maintenance and colleague welfare within the accommodation and your role will include key responsibilities such as:
• Update regularly the accommodation plan and rooms inventory
• Report incidents in the accommodation and report immediately to the Human Resources Department
• Handle colleague welfare and concerns related to rooms and privacy
• Pick up and drop of a colleague to the airport
• Coordinate with the contracting company concerning all maintenance issues

• Coordinate with outsourced cleaning company to maintain the hygiene standards in order to provide our colleagues a healthy environment

• Daily patrol in the accommodation for anything unusual to be noted and reported to the Human Resources Department

• Follow up with the purchasing on pending items related to the colleague housing

• Update all stores in the accommodation and ensure no shortage of needed items

• Arrange rooms for new colleagus as per the SOP’s

• Handle and control colleague movements and shifting inside the accommodation

• Prepare and maintain up to date inventory lists for all flats and accommodation

Skills
Education, Qualifications & Experiences

You should ideally have previous experiences in a similar role with a good command of English. Other language skills and computer knowledge are an advantage.

Telephone Operator wanted by Le Meridien hotel – Fujairah , UAE

APPLY HERE

Le Meridien Hotel Fujairah

Job Number 18001QA4
Location Le Méridien Al Aqah Beach Resort, Fujairah, UAE
Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

ATC Procedure Specialist wanted by SERCO – Dubai

Serco logo

APPLY HERE

Serco logo
Serco logo

Key purpose
Ensure that all new and revised procedures, agreements and staff instructions are regularly updated and published accurately, in time and in accordance with regulatory requirements.
Structure and reporting relationship
Manage high workloads in ATC and maintain familiarity with all airspace, rules and regulations. The job has a direct impact on the ATC Service provided by dans’ and consequently can be directly linked to revenue streams and expenditures across dans’.
The job holder requires adherence to various operational and UAE regulatory demands and requires immediate decision making that can often affect the safety and lives of aerodrome users.
Communications & Working Relationships:

Internal:
Head of ATC, ATC Operations Manager, ATC Technical Support Manager, All ATC Staff, DANS Internal departments, ATES

External:
Dubai Airports, Dubai Airport Stakeholders, Other airports, Adjacent ANSPs, Regulatory organisations – GCAA/DCAA

Administrative Function

Update and maintain dans local ATC documents and manuals to ensure they are in compliance with regulatory requirements.
Develop new ATC procedures in the form of TI, SI, etc. and communicate these to all necessary stakeholders.
Provide on-going education and guidance to staff regarding regulations and procedures.
Identify improvement opportunities and solutions to potential problems and communicate them to line management.
Assist the Project Specialist(s) in the initiating, planning, executing and closing of Operational projects.
Document all changes required through the dans OCRA and Safety Management processes.

Air Traffic Management

Manage and control air traffic safely in accordance with applicable rules, regulations and unit procedures.
Strive at all times to achieve the required throughput targets as appropriate.
Manage air traffic flow and provide operators with slot allocation information as required, to avoid congestion within or beyond dans’ assigned areas of responsibility.
Manage high workloads and stress, in particular dealing with emergencies and unusual circumstances.
Co-ordinate with the appropriate external agencies correctly and in a timely manner, including but not limited to adjacent ATCUs, UAE military and Airside Operations.

Proficiency

Undergo training and successfully complete competency examinations in both theoretical and practical knowledge/currency as determined by dans ATS.
Maintain a thorough knowledge and understanding of all relevant documents – in particular Annex 2, Annex 11, Doc 4444, Doc 7030, UAE AIP and Dubai Manual of Air Traffic Services (DMATS).
Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of ATS, found in both the Primary Control facility and the Contingency Control facility.
Ensure a thorough understanding and awareness (through self or pre-watch briefing) of current OBs, TIs, SIs, NOTAMs and weather information before assuming any ATC duties.

Reporting

Adhere to regularity reporting of safety incident (ROSI) requirements, ensuring that the information provided is accurate, unambiguous and complete.
All incidents, abnormal occurrences, conditions and procedures likely to constitute a risk to safety, other than those for which a ROSI is required, shall be reported through appropriate internal dans channels.
Contribute to an atmosphere of trust in which people are encouraged to report safety related issues without the risk of punishment for actions, omissions or decisions taken by them which are commensurate with their experience and training but where gross negligence, wilful violations and destructive acts are not tolerated.

Conduct

Staff shall conduct themselves in accordance with the “dans Code of Ethics and Professional Conduct.”
Report for duty rested and in a presentable manner.
Practice professionalism and politeness to all users of services provided by dans as well as staff within the unit.
Exercise discretion in the discharge of duties and handling of information.

Development and Support

Participate on an ad hoc basis in simulation exercises, development of procedures and airspace restructuring.
Participate in configuration testing and commissioning of new or upgraded ATM systems.
Perform other duties related to ATS commensurate with the position.

Knowledge & Experience:

Extensive knowledge of relevant ICAO / CARS documents, applicable rules and local instructions.
Requires a working knowledge of document control and a document management system.
Comprehensive experience in the operation and interaction of ATC equipment.
Previous experience in working in an ATC support function and in producing and maintaining unit documentation.
ICAO English Level 4 language proficiency, valid ATC license and valid relevant medical certificate
Proven ability to work in a complex, high density environment, unique to dans with respect to innovative procedures, e.g. RECAT, RRSM, APO, A-SMGCS, etc.
All aspects of aircraft performance relevant to communication, navigation and surveillance
General computer literacy (commercial PC software packages and smart applications)
Continuous ATC operational duties at the respective unit where specialist duties will take place.

Skills:

Analytical skills
Working under pressure
Spatial awareness and problem solving skills
Team work skills
Good communication skills
Regulations / procedure writing experience would be beneficial

Reservations agent wanted by Rotana beach hotel – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/08/02
Ref. JB3757519
Revenue – Reservations Agent
Beach Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

RESERVATIONS MANAGER wanted by Conrad hotel – Dubai

Conrad hotel in Dubai

APPLY HERE

Conrad hotel in Dubai
Conrad hotel in Dubai

Job Summary
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise occupancy levels by reviewing and revising revenue strategies
Work with the Sales and Events Teams to maximise corporate and group rates
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department

Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting, managing, training and developing of the Team
Participate in the organisation of hotel promotional activities
What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience with reservations in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree, in a business discipline, from an academic institution

Club Lounge Supervisor wanted by Sheraton hotel – Dubai

Sheraton Grand Hotel Apartment Dubai

APPLY HERE

Sheraton Grand Hotel Apartment Dubai
Sheraton Grand Hotel Apartment Dubai

Job Number 18001NJB
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters and feature the Sheraton Sweet Sleeper® Bed. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

· To ensure the professional and effective running of the day-to-day Club Rooms and Lounge operations in accordance to all Sheraton Service Standards.

· Responsible for Club GSAs performance improvement by contributing to short and long term training plans and ensuring its implementation.

· Responsible for providing our Club guests and top VIPs with the memorable experience by properly and consistently managing guests preferences.

· Follow and implement Sheraton Club program as per Brand Standards/Guidelines.

· Ensure smooth and efficient settling of the new associates in the job and the team

ESSENTIAL FUNCTIONS

Ensure Sheraton Club lounge amenities and daily F&B program is on time, food is fresh and presentation is on brand.
Ensure SPG Enrollment for Club bookings daily, MTD, and YTD goals are not only met but exceeded.
Activate the Sheraton Club Brand Differentiator at all times.
Ensure smooth and clear communication between Club GSAs and all other FO, HK, club and Room service associates.
Ensure rooms allocation are made according to guest preferences and requests and based on the information available in Master Arrival Report.
Ensure Check in process meets the welcome arrival module and check out process meets the farewell module at all times with no failure.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

Must have at least 2 years of experience as Club GSA
Must be able to speak, write and converse fluently in English
Must be able to speak in one additional language other than English
Must be proactive
Opera knowledge

Reservations Agent wanted by Bulgari hotel – Dubai

Bulgari hotel Dubai

APPLY HERE

Bulgari hotel Dubai
Bulgari hotel Dubai

Job Number 18001MUJ
Job Category Reservations
Location Bulgari Hotel & Resorts, Dubai, Dubai,
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Call Center Agent wanted by Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18001M32
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
Job Summary
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Customer Service Agent wanted by SERCO – Dubai

Serco logo

APPLY HERE

Serco logo
Serco logo

Customer Service Operator – Success Profile
Base location: Dubai Tram

The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service and to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
 
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Assist and mitigate overcrowding on station platforms to ensure that passenger flows are managed in an orderly manner;
Provide information on ticket sales, tram services information and respond to passenger enquiries;

Distribute publicity materials and handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Perform shift and emergency duties when required;
Provide safe, reliable, convenient and comfortable tram journeys to the users of Dubai Tram Al Sufouh (DTAS) if and when necessary or as directed by the Operations Supervisor;
When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation;
Comply fully with procedures and instructions as part of the certified training and instructions;
Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway;
Render all possible assistance to customers, in particular those with special accessibility needs;.
Provide a high level revenue protection presence on trains and stations;
Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary;
Enforce revenue protection procedures and associated by-laws;
Enforce conditions of travel and relevant codes of practice on the system and communicate with Operations Supervisor, Security Controller (in OCC) and, when necessary, Dubai Police Force;
Provide the very best in customer service and information;
Conducted ticket inspection on train and on stations with Portable Checking Machine (PCM) that can read and analyse cards and tickets and determine their validity for the respective service;
Perform following activities:
Checking Gold Class traveler,Checking normal class passenger,Passenger in wrong zone,working with Dubai Police
Plain clothes duties
Station Blocks
Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.

Essential technical and professional skills , knowledge and qualifications

Knowledge

Ideally a degree holder or higher diploma of post secondary education in a related discipline.

Skills

A mature, proactive and responsible approach to work with initiative and problem solving capability;
Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Basic understanding of tram & station operations and associated activities;
Good literacy and numeracy skills required for the role;
Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
Ability to understand complex systems and possess good IT skills;
Ability to work in an efficient and flexible manner in unsupervised circumstances.

Experience

A minimum of 2 years’ experience as a front line staff delivering customer services in a train, station or equivalent environment;
A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage;
Experience and understanding of dealing with customers and conflict resolution techniques.

Scope and Complexity

Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work;
Organizes own priorities to enable self and junior support staff to complete their jobs efficiently;
Limited decision making;
Follows broad procedures and guidelines;
Familiarizes self with basic procedures and processes within the department.

Network Control Officer wanted by FlyDubai – Dubai

flydubai logo

APPLY HERE

flydubai logo
flydubai logo

ref: 18000210
The Network Control Officer provides support and assistance to the NCDM, the Operations Control Senior Officer, and the Flight Dispatch Senior Officer.

Key Activities
1. Provide communication link between NCC, flydubai aeroplane’s and all related departments;
2. Maintain the necessary knowledge of flydubai procedures for the proper conduct of Operations Control and Flight Dispatch;
3. Assist the Flight Dispatcher and FSO in preparation of Preflight paperwork envelopes;
4. Maintain and monitor all telecommunications including company VHF radio. This includes the exchange between cockpit crew and Maintenance Control for technical problems developing en-route;

5. Monitor all flight movements and provide outstations with required information regarding aeroplane arrival, departure times, delays, etc.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 2 years’ experience, previous work in airline operations is desirable.

Certificate / License required

• A current GCAA Flight Dispatch Licence is preferable however applicants meeting the requirements of GCAA PART II will also be considered, and must hold a valid UAE driving licence or foreign licence that can be converted.

Additional Requirements

• Ability to decipher weather reports and NOTAMS.

Reservation Agent wanted by MOVENPICK hotel – Dubai

movenpick hotel Dubai

APPLY HERE

movenpick hotel Dubai
movenpick hotel Dubai

Key Responsibilities:
To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.
To be fully aware of the national history ofDubai, places of interest, shopping areas, etc.
To maintain professional confidentiality and never disclose any secrets pertaining to the Company.

To ensure that the product standards are followed as trained.
To ensure that all reports are completed on a daily basis and filed for reference.
To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
To conduct a daily audit of tomorrows arrival file to ensure accuracy.

Key requirements
You will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge. You will possess 1+ year in a position of in a similar position in a 4* Or 5* property.
You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
Excellent communication skills in written and spoken English is a must.
Are you interested? Please apply online and send us your application documents including the earliest possible start date, your salary expectations.

We look forward receiving your application!

For additional information please contact:

Shirley Tan
Human Resources Coordinator
Movenpick Hotel Jumeirah Beach
shirley.tan@moevenpick.com

Guest Relations Officer wanted by MOVENPICK hotel – Dubai

movenpick hotel Dubai

APPLY HERE

movenpick hotel Dubai
movenpick hotel Dubai

Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)
Register and process check in/out for all VIPs guests efficiently and professionally.
Escort VIP gussets to their rooms.
Update guest information into the computer after check in.
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time

Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
Handle issuance of guest room key cards and ensure effective control for guest security.
Ensure that all messages, mails and packages are delivered to the guest room.
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.

Key Requirements:

You will have educated to degree-level or above in a relevant discipline with appropriate professional qualifications and up to date professional knowledge.
You will possess 1+ years in a similar position in a 4* Or 5* property.
You will have a high degree of ‘emotional intelligence’, remaining rational and calm under pressure as well as open-minded and excited by cultural and professional diversity.
Excellent communication skills in written and spoken English is a must.
Are you interested? Please apply online and send us your application documents including the earliest possible start date, your salary expectations.

We look forward receiving your application!

For additional information please contact:

Shirley Tan
Human Resources Coordinator
Movenpick Hotel Jumeirah Beach
shirley.tan@moevenpick.com

Cash Controller Officer wanted by Le Meridien hotel – Dubai

APPLY HERE

le meridien resort hotel Mina Seyahi Beach Dubai

Job Number 18001J74
Job Category Finance and Accounting
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates

The Finance Department is a department who are looking after both properties where we are valuing diversity and you will able to explore more as the Hotel having a very big operation. This is an excellent opportunity to join our hotel as a Cash Controller Officer at Le Meridien and The Westin Mina Seyahi and to grow within Marriott Company
 
Job responsibilities will include, but not limited to the following:
 
Doing an observation to all cashier on all areas of the hotel
Doing a spot check from time to time to all cashier that available at the hotel
To drop immediately on all the over money found during spot check
Count and verify money in cashier whenever found the transaction is a lot and to drop it at the safe box at the same time

Prepare note for every variance found and notify Managers, as well as Income Auditor and Director of Finance/ Asst. Director of Finance.
Giving support to the outlet by responding to all question related to cashiering
Adhering a blind drop check, ensuring that all cashiers are doing it correctly
Ensure all Policies and procedures are in place and followed up ensuring the control and conform for both internal & external customers
Ensure at all times the work areas are good and clean condition
To attend work on time
Ensure to conduct and attitude is in accordance with Marriott standards, policies and procedures, including the adherence to all terms and conditions of employment.
To maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.

Air Traffic controller wanted – SERCO – Dubai

Serco logo

APPLY HERE (Air traffic control – Approach)

Serco logo
Serco logo

Career Opportunities: Air Traffic Control Officer – Approach – Dubai (refer: 6863)

SERCO is currently recruiting experienced and highly motivated Approach Air Traffic Control Officers (ATCOs) to be a part of a great team in Dubai, United Arab Emirates. If successful, you will be responsible for directing the movement of aircraft within assigned air space to provide a safe, orderly and expeditious air traffic service. The successful applicants will enjoy the amazing lifestyle opportunities which living in the United Arab Emirates affords.
Ensure the provision of Approach control service, flight information service and alerting service to aircraft operating in the UAE FIR
Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of air traffic services in the UAE FIR.
Distribute as required meteorological information necessary for the safe and orderly handling of traffic.
Participate in pre-watch briefings for the subsequent watch concerning all known conditions affecting safety and/or regularity of air traffic within the UAE FIR.

Report failures, abnormal occurrences or any other conditions likely to constitute a safety hazard.
Provide operational feedback to management on proposed airspace procedure and system changes.
Practice professionalism and politeness to all users of services provided by the GCAA and to other staff in Air Traffic Services.
Interface to influence colleagues and OJT students in order to develop the highest standard of air traffic controller for integration into GCAA’s Air Traffic Services section.

APPLY HERE (Air traffic control – Tower)

Career Opportunities: Air Traffic Control Officer – Tower – Dubai (ref: 6864)

SERCO is currently recruiting experienced and highly motivated Aerodrome/ Tower Air Traffic Control Officers (ATCOs) to be a part of a great team based at DXB in Dubai, United Arab Emirates. If successful, you will be responsible for providing Air Traffic Control Services to aircraft operating within the OMDB Control Zone and OMDB International Airport. The successful applicants will enjoy the amazing lifestyle opportunities which living in Dubai, United Arab Emirates affords

 

Rail Station Agent wanted by SERCO in Dubai

Serco logo

APPLY HERE

Career Opportunities: Station Agent (51317)
Req ID 51317 – Posted 23/05/2018 – United Arab Emirates – Dubai – Transport – Rail – Full Time
Station Agent – Success Profile

Reporting to: Lead/Station Master
Division / Function: Operations
Base location: Dubai, UAE
Job ID: Operations – Service Delivery
Job family: Passenger Services
Serco Leadership: Tier Team Member

Key purpose
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment.

Structure and reporting relationship

Reports to Lead/ Station Master

Based on the specific requirement of the role

Key accountabilities

Key Job Responsibilities

Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner;
Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner;
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation;
Provide ticket sales, train services information and respond to passenger enquiries;
Distribute publicity materials and handle lost property;
Assist passengers with special accessibility needs;

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Front Desk (Arabic) wanted by Marriott hotel Abu Dhabi

Marriott Marquis Hotel Dubai logo

APPLY HERE

Posting Date May 22, 2018
Job Number 180019TF
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan, Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Reservation Agent wanted by W hotel Dubai

w hotel dubai

APPLY HERE

Posting Date May 22, 2018
Job Number 18001GE4
Job Category Reservations
Location W Dubai – The Palm, Dubai, United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Airport Baggage Coordinator wanted by FlyDubai in Dubai

flydubai logo

APPLY HERE

Airport Baggage Coordinator
Dubai, DU, United Arab Emirates
ref 18000205

Airport Baggage Coordinator conducts intensive secondary tracing investigation in order to locate short shipped baggage in the shortest possible time and minimise customer inconvenience. Once located the BTA verifies the identity of baggage & passenger and arranges repatriation with the customer.

KEY ACCOUNTABILITIES

Key Activities

1. Retrieve all open AHL’s from day 6 from the world tracer system and conduct secondary tracing.

2. Ensure all left behind bags forwarded on the first available flight.

3. Request complete documents and baggage details from Passengers to conduct intensive tracing i.e. (Contents/copies of tags/ticket receipts/PIR copy).

4. Retrieve loading details from outstation.

5. Investigate all possible matches found.

6. Request all identified on hand matches & follow up till bag arrives.

7. Update daily database.

8. Check AHL/OHD quality and raise discrepancy for any inconsistency noticed in creation of the file.

9. Keep the Passenger informed to ensure proper handling.

10. Forward the file with complete documents for final settlement if baggage considered lost and not located for 21 days.

11. Monitor and ensure all records/databases are updated accurately.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Experience

3+ years’ experience in baggage tracing.
3+ years customer services experience

Knowledge / Skills

Excellent understanding of World Tracer System
Fluent in English ( Written & Spoken )
Knowledge of Excel, Word and Power point

 

ROOM CONTROLLER wanted by Double tree hotel in RAK – UAE

double tree by hilton in RAK UAE

APPLY HERE

As Room Controller, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Room Controller is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations.
Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions. Verify and adjust billing for guests.
File guest paperwork or documentation.
Set up/process all guest check-ins/check-outs.
Activate room keys.
Secure valid payment.
Identify any over-commitments.
Perform duplicate reservation checks; block rooms.
Run daily reports.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.

Room Controller serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous customer service experience within the hotel/leisure/retail sector
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

High level of IT proficiency

Rooms Controller wanted by Intercontinental hotel in Dubai

intercontinental hotel Dubai

APPLY HERE  

Front Office Coordinator (Rooms Controller), Front Office at InterContinental Hotel – DFC
Job Number DUB004765
We are currently hiring a Front Office Coordinator for InterContinental Hotel Dubai Festival City.

Reporting directly to the Front Office Supervisor and Reception Manager, the primary responsibility of this role is to handle all guest communication pre- arrival and post- farewell, update all guest preference and profiles to ensure a seamless guest arrival. The Front Office Coordinator reviews arrivals of the day, prepares welcome letters, checks amenities and inspects VIP rooms, furthermore makes courtesy calls and follows up on any kind of guest request. In addition, the Front Office Coordinator carries out any kind of administrative tasks or responsibilities and may perform other duties within the Front Office Team, such as Lobby Duty and supporting the Reception with the check in and check out of guests.

Qualifications
Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

· Minimum of 1 year professional experience in a similar capacity in a 5 star hotel
· An eye for detail
· Ability to work under pressure and prioritize tasks
· Knowledge of hotel reception operation will be an advantage
· Knowledge of IT & systems (“including Opera”)
In return we’ll give you a competitive financial and benefits package including accommodation, free meals on duty, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

*Only shortlisted candidates will be contacted.

Receiving Clerk wanted by St Regis hotel Dubai

st regis hotel dubai

APPLY HERE

st regis hotel dubai
st regis hotel dubai

Posting Date May 06, 2018
Job Number 18001ATT
Job Category Procurement, Purchasing, and Quality Assurance
Location The St. Regis Dubai, Al Habtoor Polo Resort & Club, Dubai, United Arab Emirates VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

Night Supervisor wanted by St. Regis hotel Dubai

st regis hotel dubai

APPLY HERE

st regis hotel dubai
st regis hotel dubai

Posting Date May 06, 2018
Job Number 18001ATS
Job Category Rooms and Guest Services Operations
Location The St. Regis Dubai, Al Habtoor Polo Resort & Club, Dubai, United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

 

Admissions Attendant wanted by LEGOLAND in Dubai

Legoland dubai

APPLY HERE

Legoland dubai
Legoland dubai

DPR1746 – Admissions Attendant
LEGOLAND® Dubai
Contract Type: Full Time | Permanent Function: Parks Operations Closing Date: 31 May 2018 Location: Dubai, U.A.E.
Building Fun
Join the team of the first LEGOLAND® Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND® Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.

With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.

Come and work where work is PLAY. At LEGOLAND® we make every child a HERO!

Play Your Part
As an Admission Assistant you are to take payments from a customer in exchange of a service or tickets. You are to process payments using cash, credit cards, coupons, and vouchers. It is the admission assistant’s responsibility to provide accurate ticket prices and promotional offers. Additional roles include, ticket monitoring, assisting guests with any enquires, handling guest feedback, selling annual passes and providing VIP tours.

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Front office Manager – Movenpick Hotel Dubai

movenpick hotel Dubai

APPLY HERE

movenpick hotel Dubai
movenpick hotel Dubai

Key responsibilities
• To oversee the front desk operations of the Hotel and the concierge operations.
• To interact with Housekeeping, Engineering guest receives high level of service
• To be entrepreneurial and to think beyond the boundaries is expected and not requested
• To provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction
• To take the time to get to know the guests and to be committed to service excellence

• Coordinating purchasing for the front office departments with the finance team as per the hotel procedures
• Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions
• Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
• Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.

Key requirements
• Train and develop the front office team in the departmental operating standards
• Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
• To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities

Interested candidates please forward your applications to;

Savio D’souza
Director of Human Resources
savio.dsouza@movenpick.com

 

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Welcome Desk Agent wanted by W hotel Dubai

w hotel dubai

APPLY HERE

w hotel dubai
w hotel dubai

Posting Date Apr 29, 2018
Job Number 180018D8
Job Category Rooms and Guest Services Operations
Location W Dubai Al Habtoor City, Dubai, United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

DIRECTOR OF OPERATIONS FOR WALDORF hotel Dubai

Waldorf Astoria hotel Dubai financial center

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Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center

DIRECTOR OF OPERATIONS FOR WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE
Waldorf Astoria Hotels & Resorts
What will I be doing?
As Director of Operations, you will be responsible for the effective operational management of Waldorf Astoria Dubai International Financial Centre so Heads of Department achieve and exceed their revenue and guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

Respond to audits that are completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
What are we looking for?

The Director of Operations at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

A degree or diploma in Hotel Management or equivalent
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
Experience in managing budgets, revenue proposals and forecasting results
In-depth knowledge of the hotel / leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Operations Control Senior Officer wanted by FlyDubai in Dubai

flydubai logo

APPLY HERE

flydubai logo
flydubai logo

Operations Control Senior Officer
Dubai, DU, United Arab Emirates
Behind the Scenes ref 18000134 05/APR/2018
The Operations Control Senior Officer (OCSO) is responsible for functional oversight of all actions and decisions within the Network Control Centre (NCC) and for all flight operations including Irregular Operations (IRROPS). The OCSO works with representatives of all departments in the NCC to maintain a safe and timely schedule.

Key Activities
1. Monitor all flights to ensure flydubai network integrity.
2. Align flying programme in line with operational and maintenance requirements.
3. Exercise operational control and flight supervision. Decide on initiation, continuation, diversion, and cancellation of flights due to operational or environmental factors.
4. Arrange and coordinate the re-routing and/or re-planning of flights as necessary.

5. Provide guidance and assistance to all the NCC personnel and contract service providers dealing with technical/mechanical defects and any other aircraft support services issues.

6. Co-ordinate with Flight Dispatch to provide quick flight planning assistance when desired by the Commander of an aircraft.

7. Perform daily analysis of all operational delays across the flydubai network.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 5 years’ experience, airline operations preferred

Knowledge / Skills

• Knowledge of CAP371

• Flight planning is advantageous

• Ability to decipher weather reports and NOTAMS

• Knowledge of aircraft performance

Certificate / License

• A current GCAA Licence is preferable however applicants meeting the
requirements of GCAA CAR PART II will also be considered.

Must hold valid UAE drivers licence or foreign licence that can be converted.

Additional Requirements

• Employee must be willing to work shifts – both dayshifts and nightshifts.

• Exercise of operational control and flight supervision. In the interest of safety the Operations Control Senior Officer is responsible for the initiation, continuation, diversion, and cancellation (termination) of flights due to operational or environmental factors.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)