Car Park Attendant wanted at SERCO – Dubai metro – Dubai

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Carpark Attendant – Success Profile
Reporting to: Carpark Controller
Division / Function: Transport/Dubai Metro
Base location: Dubai, UAE
Job ID: Car Park Operation
Job family: Passenger Services
Grade: 8
Serco Leadership Tier: Team Member

Key purpose
Provide excellent car park services to support the delivery of a safe, secured, reliable, world class and customer focused car park environment.
Structure and reporting relationship
Reports to Car Park Controller
Based on the specific requirement of the role

Key accountabilities

Key Responsibilities

Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises;
Enforce revenue protection strategy and system by-laws;
Provide car park and park-and-ride information and respond to customer enquiries;
Handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Comply fully with relevant procedures and work instructions;
Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway;
Provide support and assistance to customers in particular those with special accessibility needs;
Perform shift and emergency duties when required;
Perform and carry out other duties as instructed / directed by the Car Park Controller and Lead/Station Master.

SAE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
Promote a good SAE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good SAE and Information Security culture among their peers, subcontractors and third parties

Scope and Complexity

Semi-skilled work or work in a skilled capacity where the work is closely monitored and supervised;
Reporting to the Car Park Controller

Essential technical and professional skills, knowledge and qualifications


A mature, proactive and responsible approach to work with initiative and problem solving capability;
Ability to liaise in a professional and persuasive manner with customers and staff at all levels in the organization;
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Detail oriented and the ability to handle multiple responsibilities;


Minimum 1 year experience as a front line staff delivering customer services, security and/or in a car park (or equivalent) environment;
Experience and understanding of dealing with customers.

Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process