Relationship Manager wanted – First Abu Dhabi Bank – Abu Dhabi

first abu dhabi bank logo uae

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first abu dhabi bank logo uae
Relationship Manager, Liabilities
1. Sales and Financial :
Sourcing new clients by using the referral system from existing borrowing relationships. Implementing tools to identify new leads for business banking such as
: Improving the existing Call Report format to be able distract information to penetrate more SME customer base e.g; adding Contact Information of Top 5 Supplier/ Buyer of the existing client.
: Implementing tools and programmes to create a business inflow and outflow among the existing SME clientele in the unit.
: By using the existing borrowing clientele’s suppliers & buyers, creating new borrowing relationship to the bank

Increase depth and breadth of Relationship with existing customers.
Increased sales volumes/ market shares in target market.
Utilization of limits for the new approved limits.
Number and quality of Credit Applications processed.
Response & Turnaround Times of Customer requests & processing business applications.
Alignment of structure & pricing of the proposed limits with customers’ needs.
Establishment of an efficient customer-focused approach representing a strong competitive edge.
Increase share of high end market and quality business within assigned segment.
To develop and manage the portfolio of the company for Corporate/ Commercial Financing.
Minimizing one-off transactions by adequately structuring customer limits and targeting.
Non- borrowing clients having one-off request.

Establish and maintain a working rapport with customers by providing expertise in identifying their financial needs and the deployment of bank’s products & Services to the fulfilment of these needs.
Provide customers with accurate and timely information on products and reveal the benefits affecting their businesses.
Keep customers and prospects updated on new products & Services.
Actively source business from prospects and follow up on sales leads within designated market segments.
Plan visits to non-borrowing clients as well as NTB’s coordination with GTB and FX team.
Identify and forward sales leads to other areas in the Bank for cross-selling.
Coordinate with product managers/ specialists on promoting Bank’s products.

2. Risk Management :
Prepare Credit Application (CA), analyze financial statements, and make it ready for approvals.
Ensure CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank policies and regulation framework.
Recognize early warning signals of unsatisfactory account conduct, and pursue the collection of past due loans.
Effective work processing and risk management.
Responsible to assess credit risk, set and structure limits.
Assess the financial and business risks involved in lending to particular businesses, mainly by looking at the Company’s competitive position within its industry, its strategic direction, management quality and its financial profile.
Identify and analyze the areas of potential risk threatening the assets, earning capacity or success of Organizations in various business fields.
Perform analysis to credit worthiness and recommend appropriate credit limits.
Pro-actively manage the assigned portfolio risk by ensuring timely renewal of accounts within the applicable time standards, provided all required information is available.

3. Profitability & Expense Control :
Ensure effective utilization of limits in order to maximize profitability.
Regularly monitor MIS reports for FX and Trade Working Capital revenues and utilizations.
Continuously seek to increase revenue margins from customers.
4. Customer Service & Service Level :
Whenever needed, contact customer service groups and processing units to ensure satisfactory service standards are met.
Operations and Process responsibilities.

5. Activities/ Operations :
Discuss credit packages with respective Credit Team and approving authorities if needed.
Establish and maintain a close working relationship with Credit Division/ Credit Administration.
Understand customer’s financial needs & initiate formulation of written proposals to fulfill these needs with bank’s products within the general guidelines of Business Banking and regulating authorities
Review credit analysis and add high standard qualitative comments.

6. Compliance :
Compliance with bank related policies and procedures, and Business Banking standards in structuring & pricing of limits.
Adhere and comply with bank’s internal applicable policies and procedures as well as governing regulations issued by concerned authorities.
Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines
Monitor money laundering activities and coordinate remedial actions with management.
JOB KNOWLEDGE, SKILLS AND EXPERIENCE

Essential
Proven ability, with a successful record of accomplishment in driving a high performance culture across the team delivering customer and financial objectives.
Excellent Interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues.
Ability to effectively plan and organize, with tenacity to drive through results.
Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension.
Leadership, performance management and team development.
Commercial Sales Management.
Strong analytical ability
Visible and motivational leadership
Commercial acumen.

Desirable
Enthusiasm for collective management and the need to drive behavioral change, with an absolute intolerance of mediocrity.
Innovative with a flair of solving problems.
Knowledge of Commercial Banking including the competitive landscape, with a detailed knowledge of competitor propositions.
Excellent communication skills, including written, verbal and the ability to deliver compelling presentations.
Strong knowledge of SME proposition.
Proven ability in identifying and meeting customer needs through a broad range of products and services.
Ability to interact with all levels of stakeholders.
Qualification to a University Degree

Sales Opportunity Manager – CITI GROUP – Dubai

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citi group logo dubai
Sales Opportunity Manager – Corporates
Education: Bachelor’s Degree
Job Function: Consumer Sales
Job ID: 18066874
 
Job Purpose:
 
The role will support the Asset sales team in the overall sales target achievement through creation and opening of opportunities through targeted companies or in existing GSG/CCB/ICG companies by offering/customizing banking solutions available in Citi. The role will also be responsible to oversee both account and cards on-boarding journey.

The role will also support acquisition related offers/programs to increase new to bank customers and create corporate sourcing plans.
 
The role of the Corporate Business Development Manager is integral to leveraging on the existing corporate relationships to enable scalable growth and attract the right customer profile.
 
Job Background/Context:
 
Citi has a valuable Consumer franchise in the Middle East and is looking at further expanding the bank’s leading presence in the region. UAE has an extraordinary growth opportunity given the rapidly expanding middle and upper classes and the accelerating process of urbanization.

This role will be part of the Sales opportunity team to support the Sales and Distribution and Sales Management team to drive products acquisition and to achieve business goals through the corporate/company sourcing channels.

Key Responsibilities:

• Responsible for the overall corporate/CAW sourcing activities which includes owning the end to end process from account opening to service handling in collaboration with sales support/operations and CIU for smooth customer onboarding process.
• Create an opportunity in the target companies/CAW by negotiating/organizing an event, service desk, and regular visits of the SEs.
• Work with asset product and retail segment teams to provide a comprehensive, multi-product banking solution to companies for their employees including payroll linked bank accounts, credit cards, loans, wealth management products.
• Build and maintain the existing Citi at Work relationships and on board non-CAW GSG/ICG/CCB clients to expand/grow the portfolio.
• Work closely with GSG/ICG/CC/TTS Corporate RMs and CAW sales team to ensure achievement of KPIs set
• Attend business reviews together with Corporate RMs and manage relationships with key contacts in the company
• Work closely with the CAW/Corporate sales team by attending the daily huddles, monthly reviews and 100% introduction of the SEs to company point of contact.
• Person will have a common goal of the CAW sales target. Roll up of the CAW SE and Sales manager target.
• Support the end-to-end design and deployment of a new transformational process by putting together various enablers/capability currently being developed in a way that achieves the above desired headline
• Have the awareness on the market competition and provide timely feedback to key stakeholders/ decision makers.
• Prepares the monthly dashboard of CAW portfolio, including revenue performance to be shared with CAW team.
• Adhere to the Code of Conduct, corporate and business specific policies, and implement appropriate controls as part of day-to-day responsibilities.
• Identify and escalate risk inherent in particular situations or transactions of any issues / potential threats to senior management
• Ensure full adherence to all internal policies and procedures and external legal and regulatory requirements.
• Escalating and resolving areas of concern as raised by clients. Liaising with internal departments to ensure client needs are fulfilled effectively.

• Work with product team on below deliverables to be shared with sales team
1. Competitive landscape monitoring and analysis (for all card products and customer segments)
2. Develop and maintain regular acquisition reporting (for all card products and channels)
3. Product training: support with refreshing and maintaining the training toolkit for front-line staff
4. Product collateral maintenance to ensure compliance with regulation and treating customers fairly
5. Support with stakeholder presentations (as required)
6. Ad-hoc projects/initiatives related to proposition, or process (as appropriate)

Development Value:

• Corporate Relationship management experience
• End to end sales force management
• Opportunity to develop cross-functional expertise with exposure to Asset Sales, Credit, Operations, Branch Banking and Wealth Management mostly specially with ICG/GSG
• Knowledge of best practices in the industry and around the globe.

Qualifications

Knowledge/Experience:

• 3 – 5 years of corporate relationship management and sales experience
• Excellent understanding of financial markets and products
• Proven performance in Sales and Customer service.
• Strong planning and partner/relationship building

Skills:

• Possess good interpersonal skills, influential and excellent written/spoken communication skills
• Team player, assertive, result-oriented
• Attention to detail and the ability to think creatively to solve problems
• High sales drive and energy levels. Ability to thrive in a high-pressure environment by demonstrating leadership and selling skills.
• Ability to nurture and build strong relationships with customers.
• English (written/verbal) is mandatory; Multi-lingual preferred
• Arabic language skills are an advantage for this role

Qualifications:

• Bachelor Degree, MBA preferred

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Product Implementation Specialist wanted ADCB bank

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/30
Ref. JB3821898
Product Implementation Specialist
 
Job Description
JOB PURPOSE

To assist in the implementation of value added cash management products and act as first line customer support on cash management product related issues to ensure products sold are implemented to agreed service standards and customer satisfaction levels are met
 
ACCOUNTABILIIES
 
Product Implementation:
Project manage the implementation of cash management solutions with clients, ensuring that all customer and Internet set ups are complete to facilitate successful implementations for each deal
 
UAT Support:
Support the product team in the production and execution of test scripts for new products, managing the resolution of any errors to support acceptance from the customer

Product and Service Support:
Provide product and service support for customers and relationship managers, liaising closely with operations teams to ensure any issues are resolved to the customer’s satisfaction

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 years of experience within Corporate Banking with an understanding of transaction banking; corporate banking operations; systems and products

At least 3 years of experience in managing client implementations or with client interfacing technology services

Minimum Qualifications

Bachelor’s Degree in relevant specialisation

Knowledge and Skills

Project Management Skills

Analytical Skills

Microsoft Office (Word; Excel and PowerPoint)

Credit Specialist wanted – ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/30
Ref. JB3847761
Credit Specialist
 
Job Description
JOB PURPOSE

To conduct credit risk analysis on corporate credit proposals for an assigned credit portfolio and recommend appropriate solutions to maintain the quality of the bank’s assets, whilst ensuring compliance with regulatory and internal control requirements
 
ACCOUNTABILITIES
 
Credit Risk Evaluation:
Conduct a detailed risk assessment in accordance with ADCB (Unified Credit Culture) principles for a designated portfolio and recommend to approve/rework and/or reject credit proposals so as to decision quality deals for the bank

Credit Assessment Quality:
Ensure credit assessments and new assets booked maintain or improve the average rating of the portfolio and risk adjusted return on oapital (RAROC) to maintain quality of the bank’s assets

Portfolio Management and Control:
Manage assigned portfolio to ensure average credit rating /RAROC does not deteriorate

Capital Implications and Risk Weighted Assets:
Capture and categorise capital implications in risk assessment notes associated with each type of asset class to ensure capital adequacy is accurately calculated

Legal Risk:
Consider proposals to ensure these are accurately legally structured in line with local and international standard documentation (such as LMA and ISDA) in order to minimize loss for the bank

Macro-Economic Environment:
Assess loan proposals in the context of the prevailing macro-economic environment in order to reduce the banks’ exposure to higher risk economic segments

Risk Systems:
Input/capture different asset types accurately in the bank’s core banking systems to enable accurate reporting

Project Management
: Assist risk related projects in order to ensure implemented in a manner which supports the risk management framework for the bank

Policies, Processes, Systems and Procedures
: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 years of experience in banking with at least 3 years in credit risk management/relationship management in a commercial banking environment

Minimum Qualifications

Bachelor’s Degree in Business, Economics, Finance or Accounting

Knowledge and Skills

Risk Analysis/Assessment Skills

Financial Analysis/Assessment Skills

Microsoft Office (Word; Excel and PowerPoint)

Credit Analyst wanted – ADCB bank – Dubai

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/30
Ref. JB3847787
Credit Analyst – Commercial Banking
 
Job Description
Job Profile

To prepare credit assessments for specified program based lending proposals – Working Capital and Real Estate (WCR) or Non-Working Capital (NWC) to ensure compliance with agreed risk infrastructure
 
ACCOUNTABILITIES
 
Credit Analysis:
Assess and prepare accurate credit appraisals by ensuring compliance with credit policies; procedures, turnaround times, service level agreements and bank wide guidelines to ensure agreement/approval from relevant approving authorities

Portfolio Management:
(Applicable for Working Capital and Real Estate) Monitor and control portfolios by analysing portfolio composition, risk recognition, account strategy, identification of early warning signals to ensure credit quality

Relationship Management:
(Applicable for Working Capital and Real Estate) Assist and advise business units on client / market assessment and corrective actions in order to recommend credit applications

Process Improvement:
Provide input to line management relating to financial spreading and bank statement analysis to support enhancement / customization of Moody’s risk analyst/software applications/tools

Information and Record Keeping:
Update internal systems and capture customer demographic and other product information to facilitate risk analytics Maintain records and information relating to the loan applications to enable extraction of information as and when required

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies processes and standard operating procedures, and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 3 years of experience in credit risk analysis, risk models in Corporate/Commercial/Retail Banking

Credit risk analysis experience in working capital and real estate products is mandatory for handling WCR products

Minimum Qualifications

Bachelor’s Degree in Business, Accounting or Finance

Knowledge and Skills

Analytical Skills

Word and MS Office Skills

Advanced Excel Skills

Core Banking Systems

Cyber Security Architect wanted – ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/24
Ref. JB3845947
Lead – Cyber Security Architect

To manage and implement ADCB’s cyber security and incident response strategy by designing and implementing security measures, conducting vulnerability assessment and monitoring and managing the response to cyber security incidents to ensure bank operates within a pre-defined risk appetite to mitigate any foreseeable cyber security threats
 
ACCOUNTABILITIES
 
Technical and Cyber Security Advisory:
Evaluate technical risk, design, architecture, feasibility analysis, vendor review and security controls of all infrastructure technologies and business systems being implemented in the bank Manage programmes and projects to implement new information security products, tools, and innovations that would augment the controls and improve user experience Research the latest trends in threats, threat actors, industry security news, global security incidents and trends to ensure that the bank is protected against similar scenarios and design, develop and implement technical information security frameworks in line with the required standards

Vulnerability Management
: Manage and implement the vulnerability management lifecycle and penetration testing on the banking infrastructure and systems to ensure that all the bank’s technology systems are continuously protected against threats Manage the implementation of information security policies, procedures and technical standards to prevent unauthorised disclosures, unauthorised use, inappropriate modification, premature deletion and unavailability of data and business/infrastructure systems Develop and ensure technology baselines for the secure management of systems across all platforms, including development and maintenance of encryption standards, intrusion detection strategy, and network authentication

Security Operation Centre:
Manage an effective internal Security Operations Centre to ensure effective monitoring is carried out by SOC staff for any unauthorised use or leakage of sensitive data from the bank, phishing attacks, social media abuse and other malicious activities that could bring about a reputational damage for the bank or unauthorised access to bank’s critical systems Build capabilities within the SOC for advanced malware analysis, forensics and detection of advanced persistent threats

Monitoring: Design and implement a continuous monitoring strategy for the bank’s information systems according to the threat landscape for evidence of malicious activity or intrusion attempts Run programmes for the implementation of automated tools to bring efficiencies log collection, correlation, analysis tools for effective monitoring of security Provide advisory services to business and infrastructure projects on maintaining adequate audit trails so that sufficient evidences of computerised business activities exists to reconcile accounts Detect frauds, identify unauthorised access attempts and breaks ins and quickly resolve problems to maintain secure and reliable information systems within ADCB

Incident Response:
Create and oversee crisis and emergency management practices and provide in-depth technical advice for investigations of information security incidents such as internal frauds and hacker break-ins, ensuring root cause analysis is performed to identify and recommend corrective actions to prevent similar incidents from reoccurring Manage the SIRT (Security Incident Response Team) to conduct full coordinated cross functional response to major security incidents and lead the actions to a full remediation of any potential causes of security breach Provide technical information security consulting assistance for ADCB staff disciplinary measures, civil suits and criminal prosecutions, if and when needed

Big Data Security:
Review and recommend security configuration requirements for Big Data infrastructure in order to protect the confidentiality and integrity of customer’s personally identifiable information and to ensure availability of the system Review big data ecosystem/applications and determine where encryption is necessary in order to protect sensitive information. Review big data ecosystem/applications and determine optimum set of role based access controls to ensure access is based on a need to know basis Review Big Data architecture and recommend appropriate controls to ensure the infrastructure is protected against all internal and external threats Conduct periodic vulnerability assessments, internal penetration testing and recommend remedial action to ensure systems are secure, any implemented fixes are working effectively and no new venerability gaps are evident Perform detailed risk assessments of big data ecosystem in order to provide recommendations Recommend baseline security standards for big data infrastructure to ensure optimum security

People Management:
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation

Budget Management
: Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon

Continuous Improvement:
Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Policies, Processes, Systems and Procedures:
Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 12 years of experience in a banking industry or similar environment, with 5 years of related managerial experience

Minimum Qualifications

Bachelor’s degree in Computer Science or equivalent

Professional Qualifications

Professional Certifications such as CISSP, CISA, SANS GIAC, CEH (mandatory)

Knowledge and Skills

In-depth knowledge in information security, specifically in risk/vulnerability assessment, data classification and industry standard frameworks such as ISO 27001, PCI-DSS

Thorough knowledge of firewalls, network components, protocols, intrusion prevention systems, antivirus software, web content filtering, database products

Sound understanding of the vulnerabilities in operating systems, databases and major applications and the technical knowledge necessary to mitigate these

Working knowledge experience of banking operations and related problems

Strong awareness of application security requirements and techniques

Compliance Analyst wanted -ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/24
Ref. JB3846030
Compliance Analyst
 
To complete due diligence on new to bank client on-boarding, monitor existing clients to rule out money laundering/terrorist financing/sanctions risks, investigate and report unusual/suspicious cases to UAE Central Bank in order to comply with regulatory requirements and mitigate risk for the bank

ACCOUNTABILITIES
 
Client On-boarding:
Review account opening/know your customer (KYC) documentation, conduct quality client due diligence factoring AML/CFT and sanctions risks, liaise with business units and vigilance and control team to ensure quality of KYC forms and documents Document on-boarding decisions for reviewed clients, provide advisory for sanctions matches referred by operations and business units and provide sign off for account opening for increased risk and Politically Exposed Persons (PEP) customers to ensure compliance with regulatory requirements
 
Client Risk-Assessment:
Conduct risk assessments on reviewed clients, issue advisory/take decisions on new to bank account opening requests, make decisions on the risk assessment (increased, neutral, un-acceptable risks) of existing relationships to ensure compliance with regulatory requirements

Client Monitoring/Investigation:
Review system generated alerts against customer data, investigate for potential money laundering/terrorist financing/sanctions risks, collect documentary proof, build/maintain case files for transactions and customers deemed suspicious, update relevant MIS to ensure accurate tracking and record keeping, mitigate sanctions risks by taking decisions on payment filtering system, update internal watch-lists, identify tainted/blacklisted names and ensure required actions are taken in order to fulfil regulatory requirements and avoid penalties External Reporting and Correspondence: Draft and report on MLRO/Deputy MLRO approved suspicious transaction reports (STRs), action and submit responses to UAE Central Bank on STRs, assist with addressing queries from corresponding banks relating to money laundering and sanctions matters, carry out freezing of funds and blocking of accounts, respond to and raise requests for information (RFIs) from other banks on anti-money laundering and sanctions in order to fulfil regulatory requirements and avoid penalties

Advice and Guidance
: Act as a subject matter expert to employees providing guidance on what actions to take when dealing with high risk accounts and transactions, contribute to the formulation of internal policies, procedures and training materials to support compliance with regulatory requirements

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service
: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 4 years of experience in banking in compliance, branch or operations department

Minimum Qualifications

Bachelor’s Degree in Finance, Accounting, Commerce or Business Administration

Knowledge and Skills

Microsoft Office (Word, Excel and PowerPoint)

Understanding of account opening and customer documentation

Knowledge of customer transactions and behaviours

Exposure to banking transactions

Understanding of local/International and Central Bank rules and regulatory requirements

Understanding of banking systems, reports and workflows

Junior Investment Banker wanted – ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/16
Ref. JB3844544
 
JOB PURPOSE
 
To conduct research, financial analysis, prepare presentations and reports to assist in the execution of banking projects and support in managing Investment Banking transactions

ACCOUNTABILITIES
 
Reporting:
Analyse financial data and prepare pitch books; presentations and critical market/deal information to assist in the transaction execution process
 
Analysis:
Complete basic credit analysis; balance sheet review; valuation, financial modelling, client’s business plan, key contracts and agreements and debt capacity

Research and Data Gathering:
Conduct research and gather information using online/offline information sources and produce data to support management and colleagues in client meetings and new business presentations

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 0 – 5 years of experience in banking or financial services

Minimum Qualifications

Bachelor’s Degree in Finance, Business, Accounting, Economics or Law

Professional Qualifications

Master’s (or equivalent) with honors in Engineering (Electrical/Civil/Mechanical), Pure Sciences,

Mathematics, Economics or Finance

Investment Banker wanted – ADBC bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/17
Ref. JB3844807
JOB PURPOSE
 
To complete analysis and manage transaction execution to contribute to the achievement of the budgeted annual income and transaction targets for Investment Banking

ACCOUNTABILITIES
 
Analysis:
Develop financial models; prepare pitch books; complete comparative analysis; research and critical analysis to assist in the originating and structuring of profitable new to bank and new to client transactions
 
Transaction Management
: Manage and monitor transaction execution for each deal to meet deadlines, customer expectations and contractual obligations of ADCB mandates

Relationship Management:
Liaise with internal and external stakeholders to obtain information on market developments and intelligence to secure transaction referrals and position ADCB as a key player in local markets

Syndication and Distribution Management
: Assist in the syndication process, distribution strategy, distribution mandates and book running to ensure successful execution of distribution

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 years of experience in an international banking environment with hands on experience and approach in originating, structuring and executing financing, syndications and capital markets transactions

Minimum Qualification

Master’s (or equivalent) with honors in Engineering (Electrical/Civil/Mechanical), Pure Sciences,

Mathematics, Economics or Finance

Compliance Specialist wanted at ADCB bank – Dubai

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/12/09
Ref. JB3843196
Compliance Specialist (KYC / Client Onboarding)
 
Job Description
To complete due diligence on new to bank client on-boarding, monitor existing clients to rule out money laundering/terrorist financing/sanctions risks, investigate and report unusual/suspicious cases to UAE Central Bank, de-risk flagged customers and perform system testing and maintenance in order to comply with regulatory requirements and mitigate risk for the bank

Broad Overview:
 
Analyse increase risk and complex AML/CDD issues and provide appropriate advice to stakeholders, including escalating to the relevant senior levels or forums
Observe and analyse internal and external developments to identify emerging high risk AML/CDD issues and incorporate controls in bank’s policies
Review and implement CDD/EDD standards
Develop strategies and identify scope of thematic and periodic reviews considering the evolving Compliance risks
Determine de-risking strategy to mitigate anti money laundering, KYC and sanctions risks in the organization
Establish effective and collaborative relationship with all internal and external stakeholders
Ensure effective escalation within the Bank and implementation of procedures alignment with regulatory requirements and policies
Participate proactively in various information streams to gather appropriate knowledge on industry developments and regulatory developments
ACCOUNTABILITIES

Client On-boarding

Review account opening/know your customer (KYC) documentation, conduct quality client due diligence factoring AML/CFT and sanctions risks, liaise with business units and vigilance and control team to ensure quality of KYC forms and documents
Document on-boarding decisions for reviewed clients, provide advisory for sanctions matches referred by operations and business units and provide sign off for account opening for increased risk and Politically Exposed Persons (PEP) customers to ensure compliance with regulatory requirements
Client Risk Assessment

Conduct risk assessments on reviewed clients, issue advisory/take decisions on new to bank account opening requests, make decisions on the risk assessment (increased, neutral, un-acceptable risks) of existing relationships to ensure compliance with regulatory requirements
Client Monitoring/Investigation

Review system generated alerts against customer data, investigate for potential money laundering/terrorist financing/sanctions risks, collect documentary proof, build/maintain case files for transactions and customers deemed suspicious, update relevant MIS to ensure accurate tracking and record keeping, mitigate sanctions risks by taking decisions on payment filtering system, update internal watch-lists, identify tainted/blacklisted names and ensure required actions are taken in order to fulfil regulatory requirements and avoid penalties
External Reporting and Correspondence

Draft and report on MLRO/Deputy MLRO approved suspicious transaction reports (STRs), action and submit responses to UAE Central Bank on STRs, assist with addressing queries from corresponding banks relating to money laundering and sanctions matters, carry out freezing of funds and blocking of accounts, respond to and raise requests for information (RFIs) from other banks on anti-money laundering and sanctions in order to fulfil regulatory requirements and avoid penalties
Customer De-Risking

Determine exit strategy for flagged customers, close accounts, report to UAE Central Bank and update MIS to ensure effective closure of accounts and to mitigate anti money laundering, KYC and sanctions risks in the organization
Compliance Systems

Set and review outcomes for parameter changes in the client on-boarding, AML and sanctions systems, develop comprehensive user requirements and test cases, conduct testing for automated solutions, assist in identifying potential weaknesses in processes and systems and manage necessary fixes to ensure system is working effectively
Compliance Project Support

Support and/or manage projects arising out of changes in regulations in order to ensure remedial actions are completed and fulfil regulatory requirements
Advice and Guidance

Act as a subject matter expert to employees providing guidance on what actions to take when dealing with high risk accounts and transactions, contribute to the formulation of internal policies, procedures and training materials to support compliance with regulatory requirements
Skills
At least 6 years of experience in banking in compliance, branch or operations department
Bachelor’s Degree

Trade Implementation Specialist wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/11
Ref. JB3836304
Trade Implementation Specialist
 
Job Description
JOB PROFILE

To design, develop and deliver online trade product systems/solutions, on board clients and provide ongoing training and support in order to maximise utilisation of online solutions/channels and support the increase in income generation/reduction of costs
 
ACCOUNTABILITIES

Product Development
: Design and develop online trade product products/solutions according to client needs in order to minimise transaction related manual work for the client and the bank Test bug fixes and enhancements for all online systems relating to Trade Finance in order to ensure issues are resolved/fixed and enhancements meet business requirements Coordinate with external vendors, IT teams and business users on system issues in order to ensure resolution/close within agreed turnaround times

Trade Implementation
: Review client applications and complete online system client on-boarding activities to ensure clients are effectively on-boarded in line with agreed standard operating procedures/internal guidelines Update and maintain the MIS report/tracker for customer sign-ups and straight through processing (STP) transactions in order to measure/report on the increase in utilisation of online systems

Training, Advice and Guidance:
Conduct onsite/offsite system demonstrations and refresher training, provide guidance, answer queries and resolve issues relating to all online systems/channels to ensure maximum utilisation by external clients Conduct training for internal stakeholders on all online systems, including new joiners in the clients team and share updates on the latest system enhancements/features to build awareness/capability and encourage maximise utilisation of online trade channels. Act as the subject matter expert/key contact for all online trade systems, identify, resolve and/or escalate issues to ensure a streamlined and efficient implementation process

Management Information:
Gather customer experience feedback, analyse information/data and prepare management information/reports relating to status of client onboarding, channel utilisation, issues, client feedback, migration progress, channel growth, constraints and development requirements in order monitor/track progress/completion of activities and help inform future strategy/roadmap

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management:
Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service
: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 years of experience in Trade Finance including experience in the implementation of trade front end systems either in a client facing or technology role

Minimum Qualifications

Bachelor’s Degree in relevant specialisation Professional Qualifications

Knowledge and Skills

Understanding of Trade Finance products, processes and related IT systems/platforms

Ability to train customers on front-end trade systems

Ability to resolve and address queries from client and internal stakeholders

Abitlity to design and devolop products/solutions

Microsoft Office skills (Word; Excel and PowerPoint)

Trade Sales Relationship Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/10
Ref. JB3836280
Trade Sales Relationship Manager
 
Job Description
JOB PROFILE

To develop and implement a trade marketing action plan; manage the corporate client base; provide advice and guidance to customers and support internal colleagues to maximise potential selling opportunities; achieve financial targets for assigned segment and ensure customer satisfaction levels are maintained

ACCOUNTABILITIES

Revenue Generation:
Develop and implement a trade marketing action plan to target the corporate client base in UAE and manage the corporate client base from a trade finance perspective to achieve agreed financial targets Collaborate with Treasury, Structured Trade, Investment Banking and operations to maximise potential selling opportunities and ensure that customer service levels are maintained

Client Servicing
: Liaise with clients providing advice on complex trade transactions; new solutions, developments and emerging opportunities; solving/escalating problems/serious issues and cross selling other products to ensure their current and future needs are captured and serviced accordingly

Product Training
: Provide trade sales skills, knowledge and training to support corporate relationship managers in increasing trade product sales Policies, Processes, Adhere to all relevant organisational and departmental Systems and Procedures

Policies, Processes
: Standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management
: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 8 years of experience in trade finance marketing with experience in achieving revenue targets and knowledge of trade finance products, industry, freight forwarding, marine insurance and related law and practice

Minimum Qualifications

Bachelor’s Degree in Business or Accounts

Professional Qualifications

Knowledge and Skills

Microsoft Office (Word, Excel and PowerPoint)

Influence/Persuasion/Negotiation Skills

Financial Statements and Balance Sheets

Cash Sales Relationship Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/10
Ref. JB3836283
Cash Sales Relationship Manager
 
Job Description
JOB PROFILE

To package and sell customized cash management products to target market in order to achieve the sales and revenue goals for the Wholesale Banking Group client segments
 
ACCOUNTABILITIES
 
Revenue Generation
: Identify target markets/new opportunities, plan sales strategy, develop sales/deal pipeline, prepare product proposals and pricing, negotiate pricing, terms and conditions in order to achieve financial targets and maximise ADCB’s profits

Portfolio Management:
Visit clients, review client dossiers to ensure current and future needs are captured Assist/advise clients on new solutions, developments and emerging opportunities in order to broaden existing client relationships and increase new client acquisitions

Relationship Management:
Collaborate with relationship managers and cash management to seize client acquisition opportunities and ensure that customer service levels are maintained

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management
: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 – 10 years of experience in Corporate Banking; Liabilities or Cash Management with at least 5 – 8 years of experience of Cash Management sales experience

Minimum Qualifications

Bachelor’s Degree in Business Administration

Professional Qualifications

Knowledge and Skills

Market Knowledge

Selling Skills

IT Team Leader wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834764
MPR-13869 IT Team Leader – UAE VAT Strategic

Job Description
To undertake business and technical requirement analysis, translate business requirements into technical solutions, transfer technical knowledge to relevant stakeholders and provide support for production systems, technology projects and changes in addition to supporting the Project Manager and managing vendors in order to ensure timely and quality project delivery and systems support

1.
Project Management
Contribute and support the Project Manager in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area adopting Project Management framework principles in compliance with ADCB standards
Participate and contribute in business requirement analysis, RFP process, project approvals and assist the Project Manager in the overall project administration for project delivery in order to ensure that business expectations are met
Review solutions provided by vendors against the project requirement, assist the business in understanding system functionality, coordinate for project and change delivery, testing and deployment in order to ensure smooth and trouble free transition in production environment

2.
System Management
Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service
Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robust
3.
System Development
Direct team members in the areas of application design,
programming concepts, database designing, web application deployment, integration methods and configuration
Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis
Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations
4.
People Management
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

5.
Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
6.
Continuous Improvement
Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards
7.
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
Minimum Experience
At least 8 years of experience in Information Systems with 2 years in a managerial capacity with knowledge in management of applications/systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science
Professional Qualifications
PMP/ Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Planning and prioritisation
Vendor management
Team leadership
Solution design
Architecture principles including service oriented architecture
Application development tools
Infrastructure/operating platforms
Software testing
Software change management
Software configuration management
Application support and maintenance
Incident management
Presentation and collaboration tools
Banking functionality and operations
Information security

Knowledge of service tax and their accounting
Operational knowledge of tax life cycle process
Exposure to accounting and regulatory reporting
Application Architecture & Solution Design
Strong database and technical experience spanning across DBs, Integrations methods like Web Services, XML, JSON, SOAP

IT Project Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834770
MPR-15440 IT Project Manager – Application Integration
&nbsbp;
Job Description
To manage the implementation of technology projects and changes, provide subject matter expertise of various complexity based on an in-depth understanding of the bank’s systems, processes and functional business requirements and help design and develop technical solutions while supporting business with the management and maintenance of business systems

1.
Project Management and Change Delivery Management
Manage and deliver technology projects and changes by engaging with various internal and external stakeholders and adopting the project management framework to ensure projects are completed within the defined timelines and budgets in compliance with ADCB standards Manage the development, configuration, parameterisation, testing, deployment of technology changes and transition to production while extending support and guidance to business users for planning/conducting software acceptance testing

Develop and design technology solutions through business and application architecture principles and maintain efficient and agile technology for the business
Develop project approvals, RFPs, technical documents, procedures, transition documents and other project related documentation within scope of the subject matter of the project in line with the required standards
Coordinate with IT teams in planning and monitoring and adapt to changing business priorities to ensure technology changes are aligned with business requirements/priorities

2.
System Management
Manage the support, maintenance and availability of a portfolio of banking applications along with managing key support processes like problem management and incident management
Manage a team of application support analysts responsible for supporting a wide range of banking applications to ensure availability of relevant application systems to support business and operation needs
3.
Budget Management
Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon
Manage planning and budgeting for technology projects and coordinate and contribute for preparation of business initiated technology projects, monitoring the financial performance against the budget for the bank and its subsidiaries
Identify opportunities for the appropriate and cost-effective investment of application solutions including sourcing, purchasing and development

Middleware, TIBCO
Enterprise Service Bus (ESB)
Architecture principles including Service Oriented Architecture (SOA) / Web Oriented Architecture (WOA)
Solution Design
Information Security
Agile Software Development, SCRUM
IT Change and Release Management, ITIL
Presentation & Communication

Skills
Minimum Experience
At least 8 years of experience in technology services with a banking industry background, with at least 5 years in a managerial capacity for management of financial applications / technical systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or equivalent
Professional Qualifications
PMP/ Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Project management
Team management
Negotiation and mediating
Business liaison
Process optimisation
Enterprise architecture
Emerging technology
Infrastructure/operating platforms
Software testing
Software change management
Software configuration management
Application support and maintenance
Presentation and collaboration tools
Information security
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge

IT Systems Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834778
MPR-14101 IT Systems Manager (Digital Marketing)
 
Job Description
To lead and manage technology projects and change initiatives, align technology capabilities with technology and business strategies and needs while effectively allocating resources to support business with the implementation, management and maintenance of the assigned portfolio of banking applications

1.
System Management
Manage a portfolio of banking applications along with managing key support processes like problem management and incident management and ensure effective performance monitoring metrics, dashboards and service levels are in place and utilised

Undertake complex technical evaluations of existing infrastructure and ensure priorities are assessed and defined in order to determine upgrade capacity plans and needs that will enhance system performance and put forward comprehensive recommendations Lead capacity planning for new and existing systems and in the resulting technology change that may impact future development in technology services and systems within the bank
Lead development and implementations of processes for ensuring that overall architecture and systems integration of the respective systems acquired by the Bank has a commonality and direction which will be sustainable for the foreseeable future in both banking and technology perspectives

2.
Project Management and Change Delivery
Manage and ensure delivery of multiple technology projects and change deliverables in a high priority, medium or strategic level for respective functional area within time and budget, developing project approvals, RFPs, technical documents, procedures, transition plans while contributing to development of detailed business cases in line with the required standard
Lead the adoption of Project Management framework principles in compliance with ADCB standards while recommending improvements to ensure efficient project delivery
Lead the design, development and implementation of technology solutions through business and application architecture principles and maintain efficient and agile technology for the business
Evaluate technology capabilities, system architecture and solution fitment of system design, development, integration and implementation in order to ensure that the developed solutions / systems meet bank’s expansion and technology services requirements

3.
Business Alignment
Co-ordinate with business stakeholders to understand the business unit’s technology requirements and assist them in translating these requirements into IT project deliverables
Contribute to the identification of opportunities for continuous improvement of IT systems, processes, and practices taking into account international best practice, improvement of business processes, cost reduction, and productivity improvement
Manage business technology initiatives and ensure that technology provisions are alighted with business priorities and requirements

Skills
Minimum Experience
At least 12 years of experience in technology services with a banking industry background, with at least 3 – 5 years in a managerial capacity for management of financial applications/technical systems
Minimum Qualifications
Bachelor’s degree in IT/Computer Science or equivalent
Professional Qualifications
PMP/Prince 2 certification or equivalent
ITIL certification or equivalent
Knowledge and Skills
Capacity planning
Negotiating and mediating
Portfolio and project management
Data management
Emerging technologies

Enterprise architecture
Information management
Information security
Information technology policy and planning
Information technology service operations
Software engineering and development
Systems analysis and design
Mobility and internet banking technologies
System monitoring and capacity planning
In-depth banking functionality and operations knowledge in at least 3-5 of the following; Core banking, lending, deposits, customer relationships and accounts, workflows and business processes, customer channels, payments and collection, cash management, cards and loyalty, middleware technology, business intelligence and analytics, trade finance, treasury systems, compliance and risk systems, ATM/Pos acquiring, telephony and voice systems

Data Centre Specialist wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/05
Ref. JB3834787
MPR-13963 Specialist – IT Data Centre
 
Job Description
To conduct the operations of the bank’s Data Centre and provide first level support to ensure optimal availability of services within agreed compliance frameworks, service level agreements (SLAs) and turnaround times (TATs)

1.Site Safety and Security
 
Monitor and perform basic quality controls and
 
maintain the security of the data centres ensuring systems protection against perceived risks and physical security against unauthorised personnel in order to maintain optimum safety standards

2.Data Centre Operations

Conduct end of day operations (EOD and BOD) and NOC activities within the data centre in assigned capacity as per 24×7 three shift requirements (evening/morning/ night shifts) in order to support business functions

Provide first level support for all the systems, applications and network equipment including network patching of servers and systems monitored 24×7 (evening/morning/ night shift) within the NOC to ensure issues are addressed and escalated in a timely manner

Escalate issues to Team Leader and keep up to date information about the progress of problem resolution to ensure issues are addressed, escalated and resolved on time

Support the implementation of changes and new releases across the systems and databases; action access to the privileged systems as per requests received from IT users and control equipment to ensure policies and procedures are adhered to

Oversee movement of equipment in and out of Data Centre to ensure the change and access control process is followed consistently

3.Storage, Archival and Retrieval of Data

Conduct and monitor the backup/archiving, scheduling and restore/retrieval of data as scheduled by users to support business operations

4.Liaison within IT and Other Departments

Coordinate between all IT units, business users and third party vendors to ensure issues related to user access are resolved

Skills
Minimum Experience

At least 5 years of experience in IT data centre banking environment

Minimum Qualifications

Bachelor’s Degree in a technical subject such as Management Information Systems

Professional Qualifications

ITIL or a similar qualification associated with IT service in the corporate environment a plus

Knowledge and Skills

Working knowledge and experience of data centre banking operations and related problems

Written and spoken English