We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Education, Qualifications & Experiences
You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment
Expiry Date: 2018/12/30
Human Resources – Assistant Director of Human Resources (Arabic Speaker)
We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Assistant Director of Human Resources, you are responsible for assisting the Director of Human Resources in managing all the respective HR functions in order to meet the strategic business objectives.
The role involves development and implementation of strategies and policies and will include key responsibilities such as:
•Assist in the recruitment and hiring of all front line employees
•Available for employees at all levels to advise, counsel and assist with problems or queries
•Encourage a good standard of employee conduct and behavior and coordinate disciplinary procedure when necessary
•Coordinate, control and inspect staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort
•Coordinate and encourage sports and social activities on a regular basis
•Ensure the publication of any information on a regular basis by maintaining lively and interesting staff notice boards and updating ‘Insight Rotana’
•Ensure appraisals are carried out for every employee at least once every 12 months and review all appraisals and follow up on development needs, if required.
•Maintain high level of colleague satisfaction and team spirit through active support, direction and participation with hotel core committees
•Maintain a high level of effectiveness communication throughout the hotel
•Foster and promote a cooperative working climate, maximizing productivity and morale
Education, Qualifications & Experiences
You should have a university degree in a related discipline / or professional Human Resources designation with a minimum of one year experience in the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.
Career Opportunities: Enterprise Risk & Business Cont Specialist (54261)
Req ID 54261 – Posted 04/10/2018 – United Arab Emirates – Dubai – Safety/Risk & Compliance – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
Serco Middle East is looking for a highly analytical, motivated, and key to detail Enterprise Risk and Business Continuity Specialist. This role is to engage in cross functional risk management initiatives and projects that impact multiple risk disciplines and/or business units, to drive proactive risk identification and mitigation for financial, regulatory, operational, and/or IT risks.
To engage and support the business in its business continuity initiatives to ensure minimum disruption due to unforeseen circumstances/situations.
To monitor, analyze, and report on significant risks and control issues affecting the enterprise, and assist in development of appropriate and effective action plans to mitigate risks.
To maintain an enterprise risk management approach that reduces risk, promotes operational efficiency, and fosters a high-quality customer experience through implementation of the Enterprise Risk Management Program.
Structure and reporting relationship
Communication and Working Relationships
All decisions will be made within the boundaries of the approved delegation of authority matrix, but the position holder is expected to contribute to, influence and support all senior leadership team decision making processes.
All members of the senior management team
All employees and contractors/sub-contractors
Key stakeholders, including but not exclusively:
Develop ERM and Business Continuity framework in line with the requirements of the international standard ISO 31000: 2018, ISO 22301:2012 and other applicable standards/ local regulations.
Plan, design and develop processes essential to mitigate and manage risks on an ongoing basis and support business continuity
Guide and assist Heads of Department and dans Executive Management Team (EMT) in implementing ERM and business continuity framework, policies, procedures, plans etc.
Monitor, analyze, and report on enterprise-wide risks on a monthly basis and maintain risk registers
Review and test ( where feasible) business continuity plans and report to the Executive Management Team
Participate in or may lead cross-functional risk management initiatives and projects that impact multiple risk disciplines and/or business units.
Perform root-cause analysis and facilitate remediation efforts by first line/business unit management for reported nonconformities/noncompliance issued by internal and external auditors
Act as a change agent for the promotion of a risk management culture
Engage in regulatory and statutory change management initiatives by providing appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by first line/business unit management.
Contribute content for risk management reports to Executive Management relative to enterprise risk management activities.
Knowledge & Experience:
Bachelor’s degree in business, finance, or other applicable discipline or equivalent experience required.
CRCM, CAMS, FRM, PRM, CIA, CPA or other applicable professional designation.
Certificate /Diploma from Institute of Risk Management
Lead Auditor Qualification in ISO 31000: 2018 and ISO 22301: 2012
Experience in operational risk management concepts, best practices, and regulatory guidance. Knowledge of multiple risk areas a plus.
Experience on similar role / professional that has successfully implemented a program.
Extensive knowledge and experience in Risk and Business Continuity management.
Advanced skills in Excel, Microsoft PowerPoint, ACL, or Tableau/Cognos reporting.
UAE National/Arabic speaking preferred
Buildings, Construction, Urban Development
Due to continued growth in our Design and Engineering business we are looking to recruit a Project Director to be based in Dubai.
Establish and maintain project goals and success criteria that meet both Atkins and Client needs
Overall responsibility for the management of a project through to design completion and construction support.
Report to the Country Director and the client on a regular basis on the progress, costs and quality of the project(s) and obtain authority from the client for any decisions/instructions required to ensure continuity in the design function
Create and execute a digital plan of work to support a digital project delivery
Create and execute the BIM Execution Plan
Facilitate the development of the Design Delivery Schedule along with the client and other project stakeholders
Manage distribution and production of project workload within project team
Develop a comprehensive scope of work and contract document deliverables list for each related discipline and ensure no scope gap
Attend all design and project management meetings ensuring coordinated action is taken by the team
Ensure supply chain BIM compliance
Conduct negotiations of scope of work, deliverables and price with supply chain
Determine the requirements for using supply chain
Ensure designs meet client expectations, through facilitation of value engineering and interaction with cost consultants
Carry out design stage risk assessment and management
Initiate and implement regular project technical reviews and ensure compliance with review comments
Ensure project teams are aware of scope requirements to ensure the correct level of delivery
Drive technical design and engineering teams in the use of digital techniques to optimise the efficiency of our design processes
Proactively check and coordinate the BIM model
Interpret US / British Standards and Building Regulations (or as appropriate to KSA)
Monitoring all work executed, at all stages, to ensure that an accurate and professional service is offered
Professional interface with other disciplines and clients’ representative
Manage the quality and timeliness of service delivery to clients
Ensure that the technical teams are adequately resourced
Ensure that contractual deliverables are produced and issued on time and in compliance with the clients requirements
Monitor adherence to the procedures described in the project management manual
Create a positive and proactive approach that drives the whole of the team
Conduct team meetings and direct actions
Atkins has been established in the Gulf for over 40 years, having first carried out design and supervision commissions in the Gulf area in 1967. The regional head office (Dubai) was established in 1979.
We provide a full range of design, engineering and project management services for buildings, transportation and other infrastructure programmes.
Atkins in the Middle East now employs around 2,000 staff serving Gulf clients across all market sectors from offices in Abu Dhabi, Al Ain, Doha, Dubai, Jeddah, Kuwait City, Manama, Muscat, Riyadh, and Sharjah.
Degree qualified in an engineering or architectural discipline
Minimum of 20 years of professional experience of which 5 years as a Project Director (with a design consultancy firm or project management company) on building projects in excess of AED 500 million construction cost (£100m).
Demonstrable record of taking design consultancy projects from inception through to final delivery wherein the candidate was responsible for the commercial and financial performance of the project including but not limited to contract administration, change management, project financial performance monitoring and project delivery to project programme.
Full knowledge and experience of delivering projects using Building Information Modelling processes
Knowledge of using 3D design tools (Autodesk, Bentley etc.)
Strong background in active digital project management
Demonstrable experience in utilising technology to drive efficient project delivery
Exceptional organizational skills and the ability to quickly adapt to changing environments
Excellent communication skills in written and spoken English
Ability to liaise with a wide variety of staff and Clients at all levels
Proficient in Microsoft Word, Excel
Thorough understanding of planning / scheduling
Be able to show Leadership skills
Have excellent team building skills
Commercially astute with good analytical skills
The ability to work in a team and independently
Fluency in Arabic speaking and writing
Experienced Revit or equivalent alternative
Chartered Engineer / Architect
Member of a recognised professional institution
Site Experience (as a representative of Design Consultant, Project Management Company or a Contractor)
Proficiency in operating planning tools like Primavera and / or MS Projects
3 years work experience within the Middle East
Negotiation and influencing skills
Ability to listen and assimilate information quickly and effectively
Approachable and able to motivate and inspire project management team
Attention to detail
Seeks continuous improvement
Job Number 18002PVJ
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi
Position Type Non-Management/Hourly
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Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.