Kids Club Team Leader wanted by Meridien hotel – Dubai

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le meridien resort hotel Mina Seyahi Beach Dubai

Job Number 18001RNA
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai, UAE
The Le Meridien Family Kids Club ensures that both parents and children have a good time, Le Meridien Family Kids Club is available seven days a week. It provides various games, special menus, and daily activities. There is always something to occupy the children whilst parents relax on the complex. The Le Meridien Kids Club is signature branded kids club offering concept. From conducting events, special programs, team buildings, birthday parties and complex event support.

Job responsibilities will include, but not limited to the following:
Ensure all Child Minders are wearing the correct uniform on duty and maintain a clean & tidy appearance.
Ensure all Child Minders work as a team to provide a safe, effective and anticipative service to all clients.
Hold daily briefings with the staff to ensure good communication and high standards of service and customer care.
Ensure all the facilities are ready for guest use and that staff maintain these facilities throughout the day, servicing & cleaning when required.

To organize and execute Birthday parties and liaise with Banquet department closely.
Assist with Teambuilding events, Kids Club yearly events (Annual Members party, Easter party, Halloween party & Christmas party)
To organize, monitor and develop the Children Activities Program. Support and enhance the monthly activities program and ensure that it is safe and enjoyable for children of all ages.

To organize both winter and summer camp programs.
To maintain & monitor checklists for all the areas under your supervision and liaise with the engineering department to ensure all maintenance requests are followed through.
To ensure all outdoor fixtures/furniture/equipment are kept clean and in good condition and stored correctly when not in use.
Ensure all First Aid boxes are in good working order and all the staff are familiar with their use.
To ensure all storage areas are kept clean and tidy.
To continually patrol the areas under your supervision and acknowledge all guests during your rounds.
To ensure that all guests adhere to the Le Meridien Family Kids Club rules and regulations
To actively promote and get feedback from both In house and external guests

To move into this position you should have

Previous Experience as a Child Minder/Kids Club Attendant
Previous Experience Arranged team buildings or family fun day programs
Ability to step in and conduct sporty activity, children programs
Experience with managing and coordinating a team building
Able to draft an email

Team Leader wanted by SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Rail OT Cybersecurity Team Leader (52118)
Rail OT Cybersecurity Team Leader – Success Profile
Reporting to: Rail OT Cyber security Manager
Division/Function: Transport / Dubai Metro
Base location: Engineering and Maintenance

The purpose of this Rail OT Cyber security Team Leader position is to:
perform Team leader level responsibilities for the Cyber Security and Rail Systems Team (CSRST) covering all of Engineering (ATC, Combs, AFC, MEPs, RSK, TRK & Cavils, Depot);
run an on-call system to be point of contact outside of the 24/7 running of the network;
Participate actively to the 5 main cyber security functions: Identify, Protect, Detect, Respond and Recover;
supervise and lead a team to deliver its core objectives, but not limited to:
Cyber security Preventative and Corrective Maintenance of Rail OT machines;
System wide back up of Rail OT machines;

Upgrade of the virus definitions of Rail OT machines;
Log and report on the Cyber security posture and conditioning of Rail OT machines;
Support the leadership to ensure that the identified controls as per the approved security baseline are maintained at all times;
Responsible for working in a 24×7 Cyber security Operation Centre (CSOC) environment;
Provide analysis and trending of security log data from a large number of heterogeneous security devices;
Investigate, document, and report on information security issues and emerging trends;
Provide Incident Response (IR) support when analysis confirms actionable cyber-incident;
Provide threat and vulnerability analysis as well as security advisory services;
Analyse and respond to previously undisclosed software and hardware vulnerabilities.

Structure and reporting relationship

This position as Rail OT Cyber security Team Leader will:

report to Rail OT Cyber security Manager;
have to manage one or more Rail OT Cyber security Senior Technician(s).

Based on the specific requirement of the role

Key accountabilities

Lead a team of Rail OT Cybersecurity Senior Techniciansto carry out all OT-related cybersecurity preventive maintenance (PM) and corrective maintenance (CM) activities and minor modifications on Rail OT Systems machines to include but limited to, servers, workstations, desktops and laptops. Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
Respond to Cyber Threats from the Cyber Security Operations Center (CSOC), NMOC or Maintenance Centre and control the impact;
Build robust processes to combat Human intervention;
Audit the Rail Systems to provide reports on IT/OT misuse under the guidance of Engineering department;
Competent in Cybersecurity threat Management;
Able to run full scenarios for system lock downs due to Cyber threat;
Building of, handling the change and implementation of new procedures;
Audits of all Rail Systems and its use within Engineering;
Act, contain and recommend actions from Cyber threats;
Follow the relevant procedures and work instructions to ensure compliance with the required requirements;
Ensure the maintenance tools & equipment are in good condition;
Assist subordinates with the job familiarization;
Conduct performance reviews and competency assessment for Rail OT Cybersecurity Senior Technicians;
Assist and support in conducting disciplinary and grievance meetings for Rail OT Cybersecurity Senior Technicians;
Produce and maintain accurate maintenance records of Rail Systems machines, equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the Engineering Systems and/or other technical support staff to implement complex systems or new projects;
Drive work vehicles when responding to emergencies and when required on duty;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by the Rail OT Cybersecurity Manager or/and Senior Management.

SAE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.

Essential technical and professional skills , knowledge and qualifications

Knowledge

Vocational trade certificate or diploma in Information Technology discipline or equivalent;
Working knowledge in maintaining Rail OT Systems machines (servers, workstations, desktops and laptops) and installing third party software would be an advantage;
Strong technical knowledge in Operational technology, Industrial controls systems and Cybersecurity;
Knowledge in database tables (SQL Server, Oracle or MySQL).

Experience

Minimum 3-year work experience as a computer/systems/cybersecurity technician in Rail OT environment (ICS, SCADA and operations control systems);
Preferably with 1 year of supervisory experience in supervising a team of computer technicians to carry out the OT-related activities.

 

Team Leader wanted by ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

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ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Ref. JB3808177
Team Leader – Mobility
Job Description
To undertake business and technical requirement analysis, translate
business requirements into technical solutions, transfer technical knowledge
to relevant stakeholders and provide support for production systems,
technology projects and changes in addition to supporting the Project
Manager and managing vendors in order to ensure timely and quality

project delivery and systems support
Project Management Contribute and support the Project Manager in the
delivery of technology enabling change initiative projects
and IT deliverables in high priority, medium or strategic
level for respective IT functional area adopting Project

Management framework principles in compliance with

ADCB standards

Participate and contribute in business requirement

analysis, RFP process, project approvals and assist the

Project Manager in the overall project administration for

project delivery in order to ensure that business

expectations are met

Review solutions provided by vendors against the project

requirement, assist the business in understanding system

functionality, coordinate for project and change delivery,

testing and deployment in order to ensure smooth and

trouble free transition in production environment.

System Management
Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service

Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robus.

———————————————————READ MORE——————————————————

 

 

Shift Leader wanted by Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 18001IFI
Food and Beverage Shift Leader – Thai Speaker
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Communicate information to manager/supervisor by documenting pertinent information in appropriate department. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.

Housekeeping Team Leader wanted Westin hotel Dubai

westin hotel DUbai

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westin hotel DUbai
westin hotel DUbai

Posting Date May 06, 2018
Job Number 180015QU
Job Category Housekeeping & Laundry
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

The Housekeeping Department is responsible for planning, organizing and executing the activities of departments which control the flow of available guestrooms for sale in the hotel. The cleanliness of the entire hotel and much of a guest’s overall impression of the hotel is related to Housekeeping and therefore the responsibility of all the staff involved. According to study conducted by Lieberman Research Group in 2004 the highest level of importance in selecting a hotel is cleanliness with a 95% ranking.

Job responsibilities will include, but not limited to the following:

· To prepare and distribute the Morning work Assignments for all the Housekeeping Attendants

· To conduct daily Morning briefing with the Room Attendants.

· To check the grooming of the Staff.

· To ensure proper Cleanliness of all Guest Rooms, Corridors, Service Areas are carried out to Hotel Standards

· To inspect all Vacant Rooms, checkout rooms, departures daily.

· To carry out ongoing and corrective training to subordinates as required.

· To coordinate the release of clean Rooms for sale, Guest Requests and Complaints, Maintenance, Departure Rooms and Lost and Found Items.

· To attend Training Sessions and hold regular Meetings with his Staff.

· To assist in taking Inventories e.g. Linen and fixed assets, etc.

· To report all Damages and Losses to the Executive Housekeeper or the Assistant Housekeeper.

· To ascertain a high degree of Cleanliness within the Rooms (to receive zero complaints about the Department).

· To conduct daily briefings with staff for Functions and events in the Hotel.

· To perform daily checks of respective guest corridors and Back of the House Areas for Cleanliness and maintenance and hygiene.

· To check Equipment, ensure regular service is carried out, Cleaning supply and Guest Amenities are stored correct.

· To supervise contract Window Cleaners.

· To report and follow up on maintenance orders, report all damages and losses to the Executive Housekeeper or Assistant Housekeeper.

· To comply with Lost and found Policy of the Hotel.

· To attend all training sessions as required.

· To demonstrate pride in the workplace with a high level commitment.

· To carry out any reasonable duties as requested by a Senior Manager.

· Encourages two way communications, confirms the message has been understood and seeks feedback.

To move into this position you should have

· Minimu 4 years experince 20 5 stars hotels
· Good english language skills and commanding power.

· Physically fit to lift or move heavy objects .

· Able to work in all morning,afternoon and night shifts.

· Flexible about duty offs.

· Able to maintain appropriate,formal grooming ,attire and jewelry policy.

· Able to work on weekends and holidays.

· Able to interact with the guests.

Butler Team Leader wanted by Raffles hotel in Dubai

Raffles hotel Dubai

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Raffles hotel Dubai
Raffles hotel Dubai

Butler Team Leader
Primary Location: United Arab Emirates-Dubai-Raffles Dubai
Employee Status: Regular
We are excited to find the next Heartist® Butler Team Leader to join the Raffles Dubai team!
 
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a Butler Team Leader.

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

To consistently provide thoughtful, caring and sincere service.
To identify and anticipate Guests’ needs and ensure personalized service is provided
To oversee all Butlers and the day-to-day operation of the department
To inform other operating departments of matters related to Butler operations, notably Front Office, to ensure VIP status is communicated
To schedule routine inspections of all butler areas including occupied and non-occupied rooms
To ensure all Food and Beverage needs are provided as requested
To assist with any plans or arrangements the guest intends to make during their stay
To ensure that all requests from Guests are followed up on
To ensure all Butlers have knowledge of in suite services, technology, amenities, functions & systems
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned

Qualifications:
Previous experience as a Butler required
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and communication skills
Computer literate in Microsoft Window applications an asset
University/College degree in a related discipline an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Team Leader (Call Center) wanted -Walk in Interview

Job Description and Requirements
Handle a team of 10 to 20 Call Center Agents.
– Communicate the shift timings to the advisors
– Mark Attendance for the team and shift
– Cascade updates or information to the team through buzz session or nominate a team member to conduct the same.

– Monitor calls
– Conducting one on one sessions & team meetings
– Provide feedback and coaching to the advisors.
– Study the team data to analyze and draw trends
– Track attrition and performance regularly
– Handle escalations
– Conduct quarterly audits for leave cards and other documentation.
– Provide updates to Team Manager regularly with respect to the performance of the team and any issues faced by them.
– Initiate CAP/DAP/EDP as required
– Co-ordinate with the Quality Team on quality improvement
– Real time queue management

Requirements

– Arabic Speaker with very good English is a MUST
– 4-5 years of experience in Call Centers, 1 – 2 years of experience as a TL
– Ability to adapt to change and work in a fast-paced environment
– Join immediately

Interested qualified candidates may come for a walk-in interviews with an updated CV , Wednesday, April 11th, from 11:00 AM to 12:00 PM.
Location:
MOHRE Ministry of Human Resources – AlDhaid

Any Candidate who lacks above criteria will not be considered

Sales Leader wanted by Commercial Bank Dubai

commercial bank of Dubai

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commercial bank of Dubai
commercial bank of Dubai

Team Leader, Direct Sales – (18000102)
Job Purpose
To actively drive the retail banking Credit Card sales in order to achieve the strategic objectives of the Bank, increase market share, and expand the Credit Cards and new-to-bank portfolio.

About the Job
Achieve the monthly sales target set by the Bank – 225 Primary Credit Cards. The targets can be revised upon Management’s discretion at any strategic point in time.
Establish effective business relationship with organizations and clients through networking in order to develop a sustainable business model.

Generate new sources of business through company visits and company listing, participation in company events and reviewing the approved list of companies for identifying business potential.
Perform competition and market analysis to support sales management’s strategizing and planning initiatives.
Awareness of the latest policies, procedures and guidelines of the department, other associated units and the Bank to ensure compliance, minimum-risk operations, and timely processing of applications.
Effective rework controls to ensure high levels of customer satisfaction and timely achievement of business targets.
Diligently follow the sales performance management process in order to manage non-performance and encourage consistent performers throughout the team.
Portray elements of effective leadership to motivate and guide the team and promote a productive working environment.
Conduct daily team sessions to discuss business strategies, knowledge sharing, product and policy updates, and share and implement best practices.
Ensure the team complies with the latest policies pertaining to application processing.
Actively track team performance to ensure acceptable productivity levels are maintained in each business cycle.
Maintain a strong network within the Bank to aid in achieving business objectives.
Ensure compliance to the unit’s approved operational procedures and timely address any deviation.

Qualifications

Bachelors Degree
Post graduate in business management is preferred
Knowledge & Experience

5 years of supervisory experience in banking and with a proven track record in sales
2 years of experience in the Middle East; preferably in UAE
Should have a valid UAE driving license
Ability to generate reports and create presentations
Skills

Excellent verbal and written command of English (preferably bilingual in spoken Arabic)
Strong sales skills
Strong management and motivational skills
Planning and organizing skills
Strategic planning
Interpersonal skills
Analytical skills

Primary Location: AE-AE-Dubai
Job: Personal Banking
Organization: PBG-S&D Sales
Employee Status: Regular
Job Posting: Apr 1, 2018, 1:54:41 PM

Team Leader Technical Training wanted by FlyDubai in Dubai

FlyDubai logo

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FlyDubai logo
FlyDubai logoFLYDUBAI

Team Leader Technical Training
REF: 18000025 30-FEB-2018
The Team Leader Technical Training is responsible for the state of compliance of the Engineering Department pertaining to the training programme.
KEY ACCOUNTABILITIES
Key Activities
1. Establishing a Yearly Training Programme based on the needs assessment of the Engineering Department in conjunction with departmental Heads
2. Ensuring that the Training Programme monitory costs remain within the annual training programme budget as notified by the Senior Vice President Engineering & Maintenance.
3. Maintaining a Continuation Training Programme in compliance with established regulatory requirements and company policies.
4. Arranging for the provision of training courses by internal and external sources which have been approved by the Quality Department.

5. Carrying out instructional duties for which he/she is qualified, to meet policy, procedure, safety and technical matters required of the organisation

6. Monitoring and mentoring of in-house trainers to ensure they qualify and remain in compliance with company procedures when carrying out training duties, ensuring that sufficient staff with appropriate qualifications are selected, trained and developed for the position of In-House trainer

7. Evaluating and monitoring both internal and external training programmes for compliance, effectiveness, material content and regular updates.

8. Reviewing training course evaluation feedback and notify the Senior Manager Workshops of any training that does not meet requirements.

9. Maintaining a keen understanding of training trends, developments and best practice requirements.

10. Establishing and reviewing Training Lesson Plans for new and established courses.

11. Maintaining the Engineering Procedures and forms pertaining to the training programme

12. Collecting and initiating the GCAA approval process of all aircraft type training completed at non-GCAA Part 147 Approved Organisations.

13. Maintaining records of training completed by all personnel, including dates, providers, instructors, attendees, course content, course approvals, certificates issued and feedback received/evaluated in a safe and secure manner through the AMOS system.

14. Ensuring that all newly employed personnel within the Engineering Department receive proper induction training upon joining, that training is recorded and those records are forwarded together with personal qualifications to the Quality Department.

15. Responding to quality deficiencies in the area which he/she is responsible, and which may arise from internal or independent quality audits.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Degree or equivalent

Experience

• 6-8 years, Preferred proven working experience as a training manager in a similar role.

Knowledge / Skills

• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops and simulations)

• Ability to manage and control the training budget.•

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Inspiring & Developing others

Mobile Games Producer wanted by Conkerberry in Abu Dhabi

conkerberry logo

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conkerberry logo
conkerberry logo

PRODUCER – F2P MOBILE GAMES- UAE – TAX FREE SALARY – VISA & RELOCATION PROVIDED
Conkerberry Pty Ltd
Job Type:Permanent

Areas of Expertise:Production, Senior Management

Region:Middle East :

United Arab Emirates City:Abu Dhabi

Posted:16-Feb-18

Company: Conkerberry Pty Ltd

Job Ref:AD001
Worldwide famous Games Developer & Publisher
Mobile Free to Play Games
Great benefits & tax free salary.
Very multicultural team.
Visa & relocation provided

Looking for a Producer who can be the voice of Mobile projects; the ideal candidate will create, plan, manage and develop timelines, quality and budgets to create profitable games while leading an engaged team

Key Responsibilities:

• Manage multiple sub teams, working with content/art, tech, and design, share the vision of the project and engage team members
• Own the vision of the game you’re building
• Own the schedules and tracking, production pipelines and content delivery, iterating on process as needed to find the most effective methods
• Define the projects scope, budget and timelines
• Actively use business intelligence tools in order to apply metrics-driven development based on actual user behaviors
• Manage risks and approve contingency plans
• Develop resource plans and anticipate needs
• Supervise, coach and mentor sub ordinates

Key Skills:

• Previous experience as a producer in free-to-play games. Strong Project Management Skills, with experience in Agile Methodologies
• Broad understanding of game development systems – production, design, code, art.
• Strong Communication and leadership skills
• Ability to give constructive feedback in line with the scope of the project
• Ability to work in an constantly evolving environment
• Very good understanding of game mechanics and free-to-play economies.
• Understanding of the games as service model
• Ability to multitask
• Strong analytical skills and experience with data driven product design and decision making.

Qualifications:
• Minimum 5+ years of relevant industry experience with at least 2 years in mobile free to play industry.
• A degree in business or project management or relevant certifications

For more information please contact me anytime.

Bronwynn Lusted
Conkerberry Recruitment for Games
bronwynnATconkerberry.com.au
+61 427 690 971

Junior Sommelier wanted by Bulgari hotel in Dubai

Bulgari hotel Dubai
Bulgari hotel Dubai
Bulgari hotel Dubai

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job Description

Posting Date Feb 10, 2018
Job Number 18000EW1
Job Category Food and Beverage & Culinary
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

I.T. Team Leader wanted by ADCB bank in Abu Dhabi

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

APPLY HERE

Date Posted: 2018/02/01 09:24:16
Expiry Date: 2018/04/02
Ref. JB3764437

I.T. Team Leader – RISK SYSTEMS

Job Description

  • ADCB is looking for a strong individual who has good understanding of Risk Management, Credit Approval process and Credit Risk analytical function including basic knowledge on banking products and modules
  • Working experience in supporting implementation of Credit approval workflow, Limits management, Loan processing and Risk Management Systems.
  • Experience in requirement gathering, writing functional & technical specifications, UAT support, and transition planning and production deployment.
  • Knowledge and expertise on basic programming languages & database operations.

 

ACCOUNTABILITIES

Project Management

  • Contribute and support the Project Manager in the delivery of technology enabling change initiative projects and IT deliverables in high priority, medium or strategic level for respective IT functional area adopting Project Management framework principles in compliance with ADCB standards
  • Participate and contribute in business requirement analysis, RFP process, project approvals and assist the Project Manager in the overall project administration for project delivery in order to ensure that business expectations are met
  • Review solutions provided by vendors against the project requirement, assist the business in understanding system functionality, coordinate for project and change delivery, testing and deployment in order to ensure smooth and trouble free transition in production environment

 

System Management

  • Manage production applications and systems, analyses incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-interrupted customer service
  • Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robust

 

System Development

  • Direct team members in the areas of application design, programming concepts, database designing, web application deployment, integration methods and configuration
  • Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis
  • Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations

 

People Management

  • Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
  • Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems

 

Policies, Processes, Systems and Procedures

  • Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

 

Continuous Improvement

  • Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards

 

Customer Service

  • Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills

Minimum Experience

  • At least 8 years of experience in Information Systems with 2 years in a managerial capacity with knowledge in management of applications/systems

 

Minimum Qualifications

  • Bachelor’s degree in IT/Computer Science

 

Professional Qualifications

  • PMP/ Prince 2 certification or equivalent
  • ITIL certification or equivalent

 

Knowledge and Skills

  • Planning and prioritization
  • Vendor management
  • Team leadership
  • Solution design
  • Architecture principles including service oriented architecture
  • Application development tools
  • Infrastructure/operating platforms
  • Software testing
  • Software change management
  • Software configuration management
  • Application support and maintenance
  • Incident management
  • Presentation and collaboration tools
  • Banking functionality and operations
  • Information security

Job Details

  • Job Location:Abu Dhabi, UAE
  • Job Role:Information Technology

Preferred Candidate

  • Years of Experience :Min: 8
  • Residence Location:United Arab Emirates

Team Leader – call center – GIT Dubai

GIT Dubai logo
GIT Dubai logo
GIT Dubai logo

Apply Now

Job Title : Team Leader – Outbound call center
Location : Dubai
Reports To : Head of Sales
Department : Sales
GOALS & OBJECTIVES
Team Leader – Call center are responsible for achieving team targets, ensure customer retention and develop new business.

To help in achieving these goals following tasks have to be performed:

1. Deliver minimum target on agreed time as per individually agreed plan.
2. Build required number of performers and high performers as per targets within the time frame as per individually agreed plan.
3. Retention of customers – by number of accounts and revenue generated.

Other Tasks:

1. Ensure staff strength as per the budget.
2. Ensure productivity per head for call center.
3. Reporting (as per Sales Policies).
5. Create happy and passionate team.
6. Speed in communication between the team and with customers.
7. Train, coach, Mentor team members.
8. Provide feedback on competition/market (Quarterly written feedback, quotations, names, prices, services offered by competitors).

Skills and Competencies:

1. Should be confident and possess excellent communication skills
2. Should be a go getter and self-driven
3. Should be a quick decision maker
4. Should be resilient and optimistic
5. Should be opportunistic
6. Team management skills
7. Good listening skills
8. Learning ability

Education and Experience:
1. Bachelor’s degree
2. Minimum job requirements: 3-4 years of outbound call center management experience.

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