Movement Coordination Specialist wanted at SERCO – Dubai

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Career Opportunities: Movement Coordination Specialist (52464)
Req ID 52464 – Posted 23/07/2018 – United Arab Emirates – Dubai – Administration/Secretarial/Clerical – Full Time
 
The purpose of this position is to administer and coordinate the travel movements of Australian Defence Force personnel at Al Minhad Airbase (i.e. in-country relocations, scheduled leave etc.)

Structure and reporting relationship
This role reports to the Movement Coordination Team Leader, whom reports to the Head of Support Services for the MELABS contract. This position requires collaborative relationships with various stakeholders including other co-workers and client representatives.
 
Key Job Responsibilities
Coordinate the movement tasks in support of minor operations in the Middle East region;
Provide advice and conduct liaison with the supported ADF units and coalition forces on movement related requirements;
Coordinate transportation as required;
Provide advice and assistance to ADF units on the preparation of personnel scheduled to travel;
Coordinate the physical movement of cargo to be shipped on the scheduled ADF flight from Al Minhad Airbase;
Report all personnel and cargo movements in accordance with the relevant ADF SOP’s;

Essential technical and professional skills, knowledge and qualifications

Knowledge

Strong organizational and time management skills
Good record keeping
Ability to effectively prioritise and execute tasks
Committed to providing services that promote the wellbeing of all ADF and Serco personnel
Ability to work effectively within a multidisciplinary team environment

Skills

Demonstrated high level of communication skills (written and oral)
Excellent Communication and interpersonal skills with an ability to interact at all levels
Professional personal presentation
Customer service orientation
Attention to detail accuracy
Ability to use initiative
Approachable and helpful
Reliable
Able to remain claim in stressful situations
Sound computer literacy
Possess the ability to analyse data and issue reports

Experience

A minimum of 5years of administrative experience in a fast paced operations environment
Previous experience working in a base operations environment is preferable;
Possess a current Australian Federal Security Clearance (minimum requirement – Negative vetting level 1)
Possess a current valid Australian drivers’ licence (in order to obtain UAE driving licence)

Station Controller wanted at Serco – Dubai

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Station Controller – Success Profile
Reporting to: OCC Senior Duty Manager
Division / Function: Dubai Metro – Operations
Base location: Dubai, UAE
Job ID: Operations – Service Delivery
Job family: Operations Control Centre
Grade: 13

Serco Leadership Tier: Team Member
Key purpose
The purpose of this position is to assist the Depot Controller to support the scheduled timetable and to ensure the safety of operations for the Dubai Metro.
Structure and reporting relationship
This position directly reports to OCC Senior Duty Manager.

Key accountabilities

Key Job Responsibilities

Liaise with Train Controller and Train Crew Team Leader to ensure availability of train and train crew to cater for unexpected events
Report incidents or events that impact on safety and/or service performance to the Duty Manager in a timely manner
Inform the Duty Manager of any vehicle problems and other operational deviations
Monitor the Closed Circuit Television (CCTV) system in the depot areas
Perform shift and emergency duties when required
Perform and carry out other duties as instructed/directed by the Duty Manager
Assist Train Controllers by organising external communications
Monitor the passenger movements at stations (platforms) and on board trains and liaise with Station Master and Train Attendant for passenger management
Liaise with station staff and ensure all train movements are coordinated during abnormal operation
Direct security staff to respond and deal with incidents and events on the system and communicate with other frontline staff (particularly Station Masters) of security events on the system
Perform shift and emergency duties when required
Alert and inform the OCC Duty Manager of security incidents on the system

HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arising from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policy statements above
To exercise their personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes in this regard within/outside their departments through their Line Manager, Departmental Safety meetings and other appropriate available channels
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties
Essential technical and professional skills, knowledge and qualifications

Safety Critical Competencies (where applicable)

Communicating with persons responsible for controlling movement of trains and controlling electricity to power rail
Communicating with other persons responsible for driving, dispatching and controlling the movement of rail vehicles
Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a possession
Safety critical communications
Re-establishing automatic train operation following failure or activation of emergency button on train or station
Practical training or the supervision of practical training in any of the tasks defined as safety critical
Knowledge

Ideally a holder of a higher diploma of post-secondary education
Skills

Good literacy and analytical skills required for the role
Ability to understand complex systems and possess good IT skills
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
Strong organisational skills, detail oriented, and the ability to handle multiple priorities

Experience

Minimum of 1 year in a safety critical role interfacing with a railway operations

MEPS Technician wanted at SERCO – Dubai

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MEPS Technician – Success Profile
Reporting to: MEPS Team Leader
Division/Function: Transport / Dubai Metro
Base location: Engineering and Maintenance
Job ID: 40001012
Job Family: Operations

Key purpose
The purpose of this position is to provide effective engineering and maintenance services covering all mechanical, electrical & plumbing services for Serco Dubai Metro.
 
Structure and reporting relationship
 
This position reports to the MEPS Team Leader
 
Based on the specific requirement of the role
 
Key accountabilities

Assist the Mechanical, Electrical & Plumbing Services Engineer and Mechanical, Electrical & Plumbing Services Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on building services covering platform screen doors system, station automated doors, building automated doors, portable electrical equipment, fire detection/suppression (FPS), tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting system, uninterrupted power supplies, lifts, escalator, travelators; Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
Diagnose cause of electrical or mechanical malfunction or failure of operational equipment, replace faulty equipment and handover/taken back to the electro-mechanical workshop for repair;
Ensure the maintenance tools & equipment are in good condition both before and after job activities;
Carry out functional test, troubleshoot, and assemble/disassemble tests as required, repair and replace defective parts in motors, screen doors, relays, switches, panel boxes, remote control equipment, gear boxes and other electrical and mechanical assemblies associated to platform screen doors, tunnel ventilation system, environmental control systems, fire fight system, LV power control system and emergency power supply system, lifts and escalators;
Follow the relevant procedures and work instructions to ensure compliance with Serco Dubai Metro requirements;
Perform roles necessary for the management of the safe system of works, including to meet tight maintenance schedules;
Produce and maintain accurate maintenance records of building services and Mechanical, Electrical & Plumbing Services system and equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the Mechanical, Electrical & Plumbing Services Engineer and/or other technical support staff to implement complex systems or new projects;
To be assigned and rotated to the First Line Response Technician team when required;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by the Mechanical, Electrical & Plumbing Services Team Leader and other senior Mechanical, Electrical & Plumbing Services Maintenance staff.

Essential technical and professional skills , knowledge and qualifications

Vocational trade certificate or diploma in electrical engineering discipline or equivalent;
Working knowledge in maintaining and repairing motors and pumps, relays, I/O modules, control units, wirings, bearings, drive belts, coils, gearboxes, damper, values, impellers, motor controls, air handling units, chilled water system, fire alarm panels, fire pumps, UPS, batteries and diesel engines, etc. would be a definite advantage;
Knowledge and experience in operating and in interfacing building management system is essential.
Must have good eyesight and normal colour vision;
Ability to use and calibrate various electronics test equipment and PC for the maintenance of Electrical & Mechanical Services system;
Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
Hold a valid driving license with good driving skill and experience.
Minimum 1 year work experience as a qualified Mechanical, Electrical & Plumbing Services Technician in maintaining and repairing Mechanical & Electrical facilities covering platform screen doors system, lighting system, tunnel ventilation system, environmental control systems, fire fight system, LV power control system and emergency power supply system, lifts and escalators is preferable.

Electrical Technical Assistant wanted at SERCO – Dubai

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Key Purpose
 
Assist in carrying out electrical works as directed by the Technician / Team Leader adhering to work order instructions, procedures, and compliance with HSE and QA/QC policies and not to interfere with the client’s activities.
 
Structure and reporting relationship
 
This role reports to the Electrical Team Leader.

Key accountabilities
 
Customer
 
Assist in carrying out maintenance, repair activities as directed by the electrical technician / Supervisor, and adhere to Risk Assessments and Standard Operating Procedures.
 
Operational Excellence
 
Ensure that a clean, tidy and safe working environment is maintained at all time by controlling tools, materials and waste products.
Assist with specialist moves, equipment moves, and porterage duties as required.
Assist with various and types of maintenance work as required and where directed by the Technician or Supervisor.

Conform to all necessary internal and/or external approvals before, during, and after maintenance and repair work including Permit to Work and Lock Out / Tag Out procedures.
Maintain up to date knowledge through technical training provided by the technician or Supervisor for the safe and efficient operation of all maintenance and repair duties.
Carry out cleaning work in plant and other rooms. Ensure that plant rooms are tidy and all assets and building structure are in good repair and painted to promote the professionalism of the company.
Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially electrical safety and working at heights
Use safe systems of work when working with all building services electrical equipment.
Maintain up to date knowledge for the safe and efficient performance of all duties.
Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.
Participate in emergency on-call service during non-working hours, weekends and public holidays.
Work alone with minimum supervision and/or within a team responsible to the Supervisor.
Participate in the Health, Safety & Risk programs including risk assessment of planned and reactive maintenance work activities.
Use safe systems of work when working with all plant and equipment and ensure the same with the department and among sub-contractors and third parties.
Participate in project work including refurbishment of existing building equipment/systems and/or new installations.
Provide effective communication with management, peers, contractors, subcontractors, project subcontractors.
Ensure good HSQE and Information security culture is promoted within the department and among peers.
Carry out other duties as directed by the line management.

People and Culture

Assist the Electrical technician to carry out planned maintenance and repair works as required.
Identify and assist with the provision of tools, consumables, spares and other to assist the technician to carry out work to the approved standards.
Integrate and communicate effectively with electrical technical staff and other trade staff (Mechanical, HVAC and Civil) as required.
Participate in overtime, shift work and/or out of hours working as governed by the necessity to provide the emergency power service to the client.
Carry out all other duties as directed by the line management to the benefit of the Serco FM services to the Client.

HSQE Responsibilities and Information Security Responsibilities

To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
Ensure compliance with all training requirements of Serco and  ensure adherence to these requirements at all times whilst in employment
Attend all toolbox talks and safety briefings.
Adhere to all HSE requirements and Codes of Conduct of the company.
Adhere to all Risk Assessments / Method Statements to ensure safe working practices.
Use safety equipment (including PPE) as required and intended
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.

Essential technical and professional skills, knowledge and qualifications

Minimum 3-year experience in a building services electrical department or facilities management environment.
At least a holder of High School Diploma.
Good level of the English language both written and spoken.
Proficient and able to demonstrate a complete understanding of assisting in electrical maintenance planned maintenance and repair services.
Technically competent with a clear understanding of electrical safety, electrical tools and associated test equipment.
Electrical Vocational Training Certificate or part training and advantage
Able to foster good relations with colleagues and other departments and be a good team player.
Flexibility, excellent attention to detail and ability to identify key issues and follow instructions.
Able to work safely with knowledge of electrical safety.

Movement Coordination Specialist wanted at SERCO – Dubai

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Req ID 52464 – Posted 05/07/2018 – United Arab Emirates – Dubai – Administration/Secretarial/Clerical – Full Time
Key Purpose
 
The purpose of this position is to administer and coordinate the travel movements of Australian Defence Force personnel at Al Minhad Airbase (i.e. in-country relocations, scheduled leave etc.).

Structure and reporting relationship
 
This role reports to the Movement Coordination Team Leader, whom reports to the Head of Support Services for the MELABS contract. This position requires collaborative relationships with various stakeholders including other co-workers and client representatives.
 
Key Job Responsibilities
 
Coordinate the movement tasks in support of minor operations in the Middle East region;
Provide advice and conduct liaison with the supported ADF units and coalition forces on movement related requirements;
Coordinate transportation as required;
Provide advice and assistance to ADF units on the preparation of personnel scheduled to travel;
Coordinate the physical movement of cargo to be shipped on the scheduled ADF flight from Al Minhad Airbase;
Report all personnel and cargo movements in accordance with the relevant ADF SOP’s;

Essential technical and professional skills, knowledge and qualifications

Knowledge

Strong organizational and time management skills
Good record keeping
Ability to effectively prioritise and execute tasks
Committed to providing services that promote the wellbeing of all ADF and Serco personnel
Ability to work effectively within a multidisciplinary team environment

Skills

Demonstrated high level of communication skills (written and oral)
Excellent Communication and interpersonal skills with an ability to interact at all levels
Professional personal presentation
Customer service orientation
Attention to detail accuracy
Ability to use initiative
Approachable and helpful
Reliable
Able to remain claim in stressful situations
Sound computer literacy
Possess the ability to analyse data and issue reports

Experience

A minimum of 5years of administrative experience in a fast paced operations environment
Previous experience working in a base operations environment is preferable;
Possess a current Australian Federal Security Clearance (minimum requirement – Negative vetting level 1)
Possess a current valid Australian drivers’ licence (in order to obtain UAE driving licence)

Database Administrator wanted at SERCO – Dubai

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Req ID 51784 – Posted 05/07/2018 – United Arab Emirates – Dubai – Administration/Secretarial/Clerical – Full Time
Database Administrator – Success Profile
Reporting to: AFC Systems Manager
Division / Function: Operations
Base location: Dubai UAE

Job family: AFC Systems & Resource Planning
Grade: 16
Serco Leadership Tier: Managing a team within a business or function
Key purpose
The purpose of the job is to be responsible for supporting the Dubai Metro and Dubai Tram databases, ensuring their performance, availability and security.
 
Maintaining software databases of the company and manage database related issues ensuring availability and continuity.
 
Reason for role
 
To manage the AFC Systems and Software Databases

Structure and reporting relationship

Reporting to AFC Systems Manager

Based on the specific requirement of the role

Key accountabilities

Manages all database related issues of the whole Dubai Metro and Dubai Tram;
Responsible in system & database audit tasks to include assessment, evaluation and investigation:
Automatic Fare Collection (AFC) Systems
Internal Software Databases
Manage and document system configurations.
In depth analysis and investigation of systems fault and provide corrective action
Ensures that system hardware, operating systems, software systems, and related procedures are correct and in-place;
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Responsible for ensuring availability and performance of the databases in the live production AFC system;
Ensuring that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning;
To proactively monitor the database systems to ensure secure services with minimum downtime;
Responsible for providing trend analysis to management team to enable them to make informed decisions regarding resource management, e.g., storage and other hardware upgrades;
Responsible for troubleshooting, performance tuning of T-SQL stored procedures, jobs, and development of new procedures for reporting;
Responsible for continued improvement to Backup and restore procedures, and regular restore testing;
Responsible for setting up and managing online replication to archival server;  Responsible for trouble-shooting database corruption, inconsistency incidents to ensure operational continuity;
Creation and implementation and testing of DR/BC plans;
Responsible for maintaining new and existing software databases
Assist with troubleshooting and implementation of Windows Operating System
Tasks for AFC Level 3
Monitoring the health of the data base;
Regular checking of error logs, scheduled maintenance tasks, monitoring of storage use.
Performance tuning – ensure that the database is running with optimal parameter settings, indexing, file system parameters.
Backup and Restore of both Metro and Tram and provide enhancement solutions;
Data Warehousing – long term solution for Serco Operations Planning & Performance analysis.
Perform and carry out other duties as instructed / directed by the AFC Systems Manager and Head of AFC Systems and Resource Planning

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Head of Procurement wanted at SERCO – Dubai

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Req ID 52467 – Posted 05/07/2018 – United Arab Emirates – Dubai – Purchasing/Procurement – Full Time
Key purpose
 
The Head of Procurement will lead the Middle East Procurement organization across the Division, for all direct and indirect sourcing and procurement with an approximate spend of £150 million pounds a year

This responsibility includes
 
Strategic vision, operational planning and execution. The Head of Procurement will lead a team of sourcing and procurement professionals which will be deployed across the Middle East
Drive change across the organisation, and in partnership with Business Units (BUs) leadership and strategic suppliers, drive transformation to movethe department from a transactional, reactive focus to becoming a strategic function, delivering greater value to Serco Middle East. Manage a team of senior direct reports, with sourcing and procurement professionals.
Lead supply management for the BUs, responsible for sourcing and procurement processes, systems, and results across the Division, to include strategy development and implementation, common process definition and deployment, procurement organisational development and leadership, and delivery to support the company’s business model, strategies, and financial operating plans
Responsible for material delivering annual savings targets, supplier development and performance management, including quality and on time delivery assurance
Continue the company’s evolution in best practice procurement capabilities and organisational development, transforming the organisation from one that is locally-driven to one supported by an industry leading centralised function.
Driving shareholder value via improved procurement practices across the Middle East

Reason for role

Establishment of “Centre of Expertise” where local requirements dominate for practical reasons
Bring commercial expertise and rigout our Procurement approach
Drive results in short, medium and long term, sustainable cost savings
Operate effectively within all SME’s business units
Drive change across the organization to move the enterprise to the next level of sourcing and procurement excellence
Adapt new best practices through thought leadership
Resolve audit actions
Liaise effectively with Serco counterparts globally to ensure Serco Middle East is operating in line with group requirements and benefitting from global deals
Ensure Procurement provides an effective service to the SME business by supporting all sales, bidding and BAU activity

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Simulator Pilot wanted by SERCO – Dubai

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Career Opportunities: Simulator Pilot (49082)
Req ID 49082 – Posted 26/06/2018 – United Arab Emirates – Dubai – Defence – Full Time
 
Key purpose
 
To operate the air traffic simulator environment and simulate traffic scenarios and related communication between controller and aircraft to support simulator training exercises.

The job holder reports to Simulator Supervisor
Individual contributor, plans for weeks ahead and fully proficient in applying established standards; applies subject matter knowledge.
Decisions made in specific areas or as part of complex/ specialized projects, in which the staff has comprehensive knowledge.
Individual contributor and acknowledged expert within Serco, involving mastery of a specialized discipline

Key accountabilities

Operate the air traffic simulator environment and simulate traffic scenarios and related communication between controller and aircraft to support simulator training exercises.
Simulate various emergency situations or Military and VFR traffic according to the training exercise script
Liaise with Training Department on regular basis and support the delivery of training programmes and exercises
Use of crisp, correct, concise and clear R/T Phraseology according to ICAO standards during simulated exercises
Exercise initiative and independent judgment in the performance of simulated exercises roles
Follow the technology / human interface guide between an aircraft and controller in a simulated environment
Assist with other duties as requested

Essential technical and professional skills, knowledge and qualifications

High school diploma
Good knowledge of aviation related subjects like Air Traffic Services, Meteorology, Air Navigation, Aircraft Emergencies, Radar and Navigational Aids etc. is preferable
Knowledge of various work positions of controllers and ability to use correct ATC and Pilots R/T phraseology on various situations
Fluency in spoken English is essential
Attention to details and analytical skills
Excellent communication and organisational skills
Computer literacy with MS office packages skills
Experience in ATC or Flight crew environment
Experience in ATC environment preferable

Stores Manager wanted by SERCO – Abu Dhabi

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Stores Manager – Success Profile
Reporting to: Logistics Manager
Division / Function: Serco Dubai Metro
Base location: Engineering & Maintenance / Logistics
The purpose of this position is to provide effective stores inventory and logistics management and services to Engineering & Maintenance Department of Dubai Metro.

In charge of controlling warehouse facilities in both Red and Green line Depots and Satellite Stores at Stations & Depot
Assist the Logistics Manager in planning, management and allocation of resources to provide effective inventory services and logistics to the Engineering & Maintenance Department of the Dubai Metro;
Structure and reporting relationship
This position reports directly to the Logistics Manager
This position manages a team of Assistant Store Manager, Inventory Controllers, Lead Store Keepers & Store Keepers

Based on the specific requirement of the role

Key accountabilities

In charge of controlling warehouse facilities in both Red and Green line Depots and Satellite Stores at Stations & Depot;
Assist the Logistics Manager in planning, budgeting, management and allocation of resources to provide effective stores management, inventory services and logistics to Engineering & Maintenance Department of the Dubai Metro;
Supervise and oversee all aspects of stores inventory administration;
Set-up and implement layout and space management; stores organisation chart; stores procedures and instructions relevant in delivering effective warehouse management;
Carry out the effective control in storage, transactions and issuing material for all sections of maintenance department to ensure the adequate supply of spares items;
Maintain accurate records of maintenance spares, consumables and tools inventory and inventory records using a computerised maintenance management system;
Monitors and follow-up MMS program against actual activities;
Issues Inventory Report; in/out status report; dead stock report, goods age report, consumption report and other report requirement to Engineering and Maintenance Department.
Proactively, initiates improvement and development of warehouse;
Supervise Assistant Stores Manager in liaising with Purchasing Department in requisitions, in receiving, verification of accuracy of purchased materials and technical acceptance by end users.
Maintain all store rooms including scrap rooms in good condition, follow MSDS while making arrangement for storing hazardous substances, arrange disposal of scrap in time in line with municipality & client requirements
Attend Meeting with client & maintain the Warehouse KPIs according to targets agreed with the client.
Perform and carry out duties as instructed/directed by the Logistics Manager.

Essential qualifications

Higher diploma in Inventory Management or equivalent;
Knowledge with Maximo, ERP (enterprise resource planning) and PC literacy skills are essential.

Essential technical, professional skills, knowledge and essential experiences

Skills

Must be a skilled manager in communicating, motivating and developing staff;
Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies;
Ability to think laterally and analyse and assess a range of information;
Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets;
Thorough understanding of all aspects of safety issues related to railway operations;
Preferably holder of a valid UAE driving license.

Experience

A strong engineering inventory management career with a minimum of 8 years’ experience, preferably in the rail, transport, auto, heavy engineering or similar industries;
At least 2 years supervisory and management experience with the ability to manage rail systems specific spare parts and consumables inventory;
Proven experience and ability of organising and maintaining contract and project documentation, ability to negotiate maturely and confidently with contractors and customers;
A sound professional contractual and purchasing background and experience in preparing tender contracts, procedures, technical specifications, safety and quality plan as required;
Sound commercial judgement in procurement reporting with an analytical approach would be highly desirable;
Ability to negotiate maturely and confidently with contractors and customers

HVAC Technician wanted by SERCO – Abu Dhabi

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HVAC Technician – Talent Pooling
Req ID 50457
Reporting to: MEP Engineer
Division / Function: IFS / Talent Pooling
Base location: UAE

Key purpose
 
The HVAC Technician will be responsible to ensure satisfactory completion of the allocated planned and reactive maintenance, fault diagnosis and remedial repairs on all HVAC services/systems and associated equipment contained in and around the project.
Structure and reporting relationship
HVAC Technician will be reporting to MEP Engineer.

Key Job Responsibilities
Carry out the planned and reactive maintenance on the HVAC services associated plant such as, district cooling network, heat exchangers, AHU’s, VAV’s, FCU’s, pumps, heating units, exhaust fans.
Monitor, rectify and repair HVAC systems and services; maintain and update records on a daily basis.
Assist in monitoring utility consumption, collation of consumption figures, and update records as required.
Integrate and communicate effectively with other trade staff (Electrical, Mechanical and Civil) as required.
Maintain up to date knowledge for the safe and efficient performance of all duties.
Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.
Work alone with minimum supervision and/or within a team responsible to the Supervisor.
Participate in the Health, Safety & Risk programs including risk assessment of planned and reactive maintenance work activities.
Use safe systems of work when working with all plant and equipment and ensure the same with the department and among sub-contractors and third parties.
Participate in project work including refurbishment of existing building equipment/systems and/or new installations.
Provide effective communication with management, peers, contractors, subcontractors, project subcontractors.
Ensure good HSQE and Information security culture is promoted within the department and among peers.
Carry out other duties as directed by the line management.

HSQE Responsibilities and Information Security Responsibilities

Attend all toolbox talks and safety briefings.
Adhere to all HSE requirements and Codes of Conduct of the company.
Adhere to all Risk Assessments / Method Statements to ensure safe working practices.
Exercise a personal duty of care for their own health, safety and welfare, and for those affected by their acts or omissions.
Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems.
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.
Essential technical and professional skills, knowledge and qualifications

Knowledge

Must hold relevant and recognized trade qualification in the discipline, or equivalent.
Proficient and able to demonstrate a complete understanding of HVAC systems throughout.
Technically competent with a clear technical understanding of buildings HVAC services and associated equipment.

Skills

Able to foster good relations with colleagues and other departments and be a good team player.
Flexibility, excellent attention to detail and ability to identify key issues.
Able to work under stringent deadlines and high pressure environment.

Experience

Minimum 5 year experience in a building services and/or facilities management environment.
Experience in building maintenance essential
Experience operating in a Facilities management environment desirable

Team Leader wanted by SERCO – Dubai

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Career Opportunities: Rail OT Cybersecurity Team Leader (52118)
Rail OT Cybersecurity Team Leader – Success Profile
Reporting to: Rail OT Cyber security Manager
Division/Function: Transport / Dubai Metro
Base location: Engineering and Maintenance

The purpose of this Rail OT Cyber security Team Leader position is to:
perform Team leader level responsibilities for the Cyber Security and Rail Systems Team (CSRST) covering all of Engineering (ATC, Combs, AFC, MEPs, RSK, TRK & Cavils, Depot);
run an on-call system to be point of contact outside of the 24/7 running of the network;
Participate actively to the 5 main cyber security functions: Identify, Protect, Detect, Respond and Recover;
supervise and lead a team to deliver its core objectives, but not limited to:
Cyber security Preventative and Corrective Maintenance of Rail OT machines;
System wide back up of Rail OT machines;

Upgrade of the virus definitions of Rail OT machines;
Log and report on the Cyber security posture and conditioning of Rail OT machines;
Support the leadership to ensure that the identified controls as per the approved security baseline are maintained at all times;
Responsible for working in a 24×7 Cyber security Operation Centre (CSOC) environment;
Provide analysis and trending of security log data from a large number of heterogeneous security devices;
Investigate, document, and report on information security issues and emerging trends;
Provide Incident Response (IR) support when analysis confirms actionable cyber-incident;
Provide threat and vulnerability analysis as well as security advisory services;
Analyse and respond to previously undisclosed software and hardware vulnerabilities.

Structure and reporting relationship

This position as Rail OT Cyber security Team Leader will:

report to Rail OT Cyber security Manager;
have to manage one or more Rail OT Cyber security Senior Technician(s).

Based on the specific requirement of the role

Key accountabilities

Lead a team of Rail OT Cybersecurity Senior Techniciansto carry out all OT-related cybersecurity preventive maintenance (PM) and corrective maintenance (CM) activities and minor modifications on Rail OT Systems machines to include but limited to, servers, workstations, desktops and laptops. Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
Respond to Cyber Threats from the Cyber Security Operations Center (CSOC), NMOC or Maintenance Centre and control the impact;
Build robust processes to combat Human intervention;
Audit the Rail Systems to provide reports on IT/OT misuse under the guidance of Engineering department;
Competent in Cybersecurity threat Management;
Able to run full scenarios for system lock downs due to Cyber threat;
Building of, handling the change and implementation of new procedures;
Audits of all Rail Systems and its use within Engineering;
Act, contain and recommend actions from Cyber threats;
Follow the relevant procedures and work instructions to ensure compliance with the required requirements;
Ensure the maintenance tools & equipment are in good condition;
Assist subordinates with the job familiarization;
Conduct performance reviews and competency assessment for Rail OT Cybersecurity Senior Technicians;
Assist and support in conducting disciplinary and grievance meetings for Rail OT Cybersecurity Senior Technicians;
Produce and maintain accurate maintenance records of Rail Systems machines, equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the Engineering Systems and/or other technical support staff to implement complex systems or new projects;
Drive work vehicles when responding to emergencies and when required on duty;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by the Rail OT Cybersecurity Manager or/and Senior Management.

SAE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.

Essential technical and professional skills , knowledge and qualifications

Knowledge

Vocational trade certificate or diploma in Information Technology discipline or equivalent;
Working knowledge in maintaining Rail OT Systems machines (servers, workstations, desktops and laptops) and installing third party software would be an advantage;
Strong technical knowledge in Operational technology, Industrial controls systems and Cybersecurity;
Knowledge in database tables (SQL Server, Oracle or MySQL).

Experience

Minimum 3-year work experience as a computer/systems/cybersecurity technician in Rail OT environment (ICS, SCADA and operations control systems);
Preferably with 1 year of supervisory experience in supervising a team of computer technicians to carry out the OT-related activities.

 

Guest Liaison Supervisor wanted by SERCO – Abu Dhabi

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Guest Liaison Supervisor – Success Profile
Reporting to: Key IFS Account Manager, ADGM
Division / Function: IFS
Base location: ADGM
Key purpose
Guest Liaison Supervisor to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honouring guests’ requests and to achieve high levels of guest satisfaction and engagement.

Reason for role
Client requirement
Based on the specific requirement of the role
Key accountabilities

Ensure and provide flawless, upscale, professional and high class guest service experiences
Experience of working on a switchboard co-ordinating a high volume of calls during peak periods, prioritising work and situation
Experience of basic clerical duties and office procedure
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily
Essential technical and professional skills, knowledge and qualifications

Proven working experience as guest liaison supervisor.
Working experience in hospitality
Adequate knowledge of personalized services principles and processes
Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
Familiarity with industry’s latest trends
Hands on experience with guest relationship management software
Proficiency in English, multilingualism will be considered an asset
Guest service orientation and drive
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Highly responsible and reliable with a professional presentation
BS degree in hospitality management, business administration or related field
Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Mechanical Technician wanted by SERCO – Abu Dhabi

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Mechanical Technician – Success Profile
Carry out allocated planned and reactive maintenance, fault diagnosis and remedial repairs on building services mechanical engineering systems and associated equipment.
Able to work independently with minimal supervision where appropriate, or work as part of a team.
Quality of maintenance and repair services and safe working practices are paramount in carrying out the duties.
To be able to work alone with minimal supervision, or as part of a team.
Structure and reporting relationship Reports and takes instruction from the Mechanical Engineering Supervisor.

Carry out servicing plans, monitor, maintain, rectify and/or repair mechanical systems and services and update records on a daily basis.
Identify and assist with the procurement of materials and/or the fabrication of components and ensure repairs are carried out to approve standards.
Assist in monitoring utilities for collation of consumption figures, and update records as required.

Operational Excellence

Carry out the planned and reactive maintenance both internally and externally to the property’s mechanical services and equipment such as cooling systems, potable water systems, hot water systems and equipment, circulatory pumps, actuators, pipework, valves, control systems drainage etc.
Carry out maintenance and repair activities as directed by the Mechanical Supervisor and adhere to Risk Assessments and Standard Operating Procedures.
Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and Lockout / Tag-out procedures.
Maintain up to date knowledge through technical training provided by the Supervisor / Engineer for the safe and efficient operation, maintenance and repair of all systems.
Ensure that plant rooms and work areas are tidy after completing works.
Ensure all assets and building structure are in good repair and painted to promote the aesthetics of the areas and also promote the professionalism of Serco
Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially electrical safety and working at heights
Use safe systems of work when working with all building services Mechanical equipment.
Should be familiar in control system of mechanical equipment and as in when instructed by department manager and/or supervisor to perform control troubleshooting and identify the parts that are faulty and replace as required.

People and Culture

Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.
Participate in emergency on-call service during non-working hours, weekends and public holidays.
Integrate and communicate effectively with other Mechanical technical staff and other trade staff (Electrical, Controls, BMS, HVAC, Civil and Cleaning) as required.
Carry out all other duties as directed by the line management to the benefit of the Serco FM services to the Client.

HSQE Responsibilities and Information Security Responsibilities

Attend all toolbox talks and safety briefings.
Adhere to all HSE requirements and Codes of Conduct of the company.
Adhere to all Risk Assessments / Method Statements to ensure safe working practices.
Exercise a personal duty of care for own and teams health, safety and welfare
Use safety equipment (including PPE) as required and intended
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.

Essential technical and professional skills, knowledge and qualifications 

At least five (5) years of experience with advanced knowledge in Mechanical building services systems and equipment in a commercial buildings or hospital or other facilities management building services engineering environment
Ideally a holder of Diploma in Mechanical Engineering or relevant Vocational training certificates of Mechanical building services.
At least a holder of High School Diploma.
Good English language skills both written and oral
Technically competent with a clear technical understanding of buildings mechanical services and associated equipment.
Proficient and able to demonstrate knowledge of mechanical planned maintenance and repair services.
Technically competent with good hand / eye skills and physically fit to be able to lift 25Kg with ease
Able to foster good relations with colleagues and other departments and be a good team player.
Flexibility, excellent attention to detail and ability to identify key issues.
Able to work under stringent deadlines and work in a high pressure environment.
Technical and safety awareness with a clear understanding of safety, permit to worksprocesses, procedures
Knowledge of the safe use of hand tool, power tools, test instruments, access and lifting equipment.

ATC Procedure Specialist wanted by SERCO – Dubai

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Key purpose
Ensure that all new and revised procedures, agreements and staff instructions are regularly updated and published accurately, in time and in accordance with regulatory requirements.
Structure and reporting relationship
Manage high workloads in ATC and maintain familiarity with all airspace, rules and regulations. The job has a direct impact on the ATC Service provided by dans’ and consequently can be directly linked to revenue streams and expenditures across dans’.
The job holder requires adherence to various operational and UAE regulatory demands and requires immediate decision making that can often affect the safety and lives of aerodrome users.
Communications & Working Relationships:

Internal:
Head of ATC, ATC Operations Manager, ATC Technical Support Manager, All ATC Staff, DANS Internal departments, ATES

External:
Dubai Airports, Dubai Airport Stakeholders, Other airports, Adjacent ANSPs, Regulatory organisations – GCAA/DCAA

Administrative Function

Update and maintain dans local ATC documents and manuals to ensure they are in compliance with regulatory requirements.
Develop new ATC procedures in the form of TI, SI, etc. and communicate these to all necessary stakeholders.
Provide on-going education and guidance to staff regarding regulations and procedures.
Identify improvement opportunities and solutions to potential problems and communicate them to line management.
Assist the Project Specialist(s) in the initiating, planning, executing and closing of Operational projects.
Document all changes required through the dans OCRA and Safety Management processes.

Air Traffic Management

Manage and control air traffic safely in accordance with applicable rules, regulations and unit procedures.
Strive at all times to achieve the required throughput targets as appropriate.
Manage air traffic flow and provide operators with slot allocation information as required, to avoid congestion within or beyond dans’ assigned areas of responsibility.
Manage high workloads and stress, in particular dealing with emergencies and unusual circumstances.
Co-ordinate with the appropriate external agencies correctly and in a timely manner, including but not limited to adjacent ATCUs, UAE military and Airside Operations.

Proficiency

Undergo training and successfully complete competency examinations in both theoretical and practical knowledge/currency as determined by dans ATS.
Maintain a thorough knowledge and understanding of all relevant documents – in particular Annex 2, Annex 11, Doc 4444, Doc 7030, UAE AIP and Dubai Manual of Air Traffic Services (DMATS).
Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of ATS, found in both the Primary Control facility and the Contingency Control facility.
Ensure a thorough understanding and awareness (through self or pre-watch briefing) of current OBs, TIs, SIs, NOTAMs and weather information before assuming any ATC duties.

Reporting

Adhere to regularity reporting of safety incident (ROSI) requirements, ensuring that the information provided is accurate, unambiguous and complete.
All incidents, abnormal occurrences, conditions and procedures likely to constitute a risk to safety, other than those for which a ROSI is required, shall be reported through appropriate internal dans channels.
Contribute to an atmosphere of trust in which people are encouraged to report safety related issues without the risk of punishment for actions, omissions or decisions taken by them which are commensurate with their experience and training but where gross negligence, wilful violations and destructive acts are not tolerated.

Conduct

Staff shall conduct themselves in accordance with the “dans Code of Ethics and Professional Conduct.”
Report for duty rested and in a presentable manner.
Practice professionalism and politeness to all users of services provided by dans as well as staff within the unit.
Exercise discretion in the discharge of duties and handling of information.

Development and Support

Participate on an ad hoc basis in simulation exercises, development of procedures and airspace restructuring.
Participate in configuration testing and commissioning of new or upgraded ATM systems.
Perform other duties related to ATS commensurate with the position.

Knowledge & Experience:

Extensive knowledge of relevant ICAO / CARS documents, applicable rules and local instructions.
Requires a working knowledge of document control and a document management system.
Comprehensive experience in the operation and interaction of ATC equipment.
Previous experience in working in an ATC support function and in producing and maintaining unit documentation.
ICAO English Level 4 language proficiency, valid ATC license and valid relevant medical certificate
Proven ability to work in a complex, high density environment, unique to dans with respect to innovative procedures, e.g. RECAT, RRSM, APO, A-SMGCS, etc.
All aspects of aircraft performance relevant to communication, navigation and surveillance
General computer literacy (commercial PC software packages and smart applications)
Continuous ATC operational duties at the respective unit where specialist duties will take place.

Skills:

Analytical skills
Working under pressure
Spatial awareness and problem solving skills
Team work skills
Good communication skills
Regulations / procedure writing experience would be beneficial

Administration Support Operative wanted – SERCO – Abu Dhabi

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Administration Support Operatives – Success Profile
Key purpose
The purpose of the Administrator is to provide full administrative support to the contract.
The post holder is required to ensure smooth running of the office and monitor own workload to ensure work is completed in a timely manner. Fully dedicated administrative support to the management team of the contract.

Structure and reporting relationship
Typically reporting to a Department/Section Lead or Supervisor within the contract.
To work closely with the other Administrators and maybe assigned to provide support to a specific department (eg Finance, Procurement).

General Administration

Ensure a friendly, efficient and courteous service is provided to both internal and external customers demonstrating high standards of customer service at all times.
Participate in and ensure all maintenance audits are carried out in accordance with the agreed timescale and corrective action taken where necessary.
Ensure all record keeping and documentation is completed in a systematic and timely manner in accordance with the Quality Plan.
Responsible for providing administrative and clerical support to the contract as assigned by the section lead but not limited to the following:
Official letters, emails, reports and minutes of meetings.
Collection of timesheets for approval.
Timely and systematic collection of related forms required in completion of reports to management.
Provision, distribution and regular replenishment of office supplies.
Stock Maintenance for Pantry, Stationary, water Supplies. Consumption Tracking.
Transport booking, meter reading, fuel consumption tracking etc.
Daily collection of reports and official documents for submission to various departments.
Facilitate provision of access badges, name badges and other related needs of the employees in accordance with approved procedures.
Responsible in scheduling meetings and coordination of appointment diaries, filing system and records.
Raising purchase orders in the system.
Responsible for daily updating of data and preparation of daily and weekly reports for the clients such as:
Collection, safekeeping and distribution of forms, letters, etc.
Regular update of staff list including roster, leavers, joiners, etc.
Maintain a filing and records system as directed by the line manager.
Deliver the service in line with the service level agreements.
Perform and carry out duties as instructed/directed by the line manager or a member of the Senior Management team.

Procurement

To issue Procurement Request Forms (PRF) according to quotes received from Procurement. Get Serco internal approval and deliver the PRFs to the client.
To issue Purchase Orders (PO) on guided buying and send the approved purchase orders to the suppliers.
Keep up to date and efficient file for the client’s approved PRF and PO on share drive and SharePoint.

Finance

Account Payables: To process supplier invoices, follow up on outstanding supplier invoices and clear supplier invoice / payment related issues.
Account Receivables: Prepare Sales Order and Client invoices with supporting documents and deliver to the client.
Month-end: Prepare month-end expense accruals.
Petty Cash: Custodian of company’s petty cash, safe guard the cash and prepare monthly reconciliation with supporting documents.
Expense Claims: Process employee expense claims

 

Technical and professional skills

Minimum of three (3) years’ experience in administration role.
Delivery focused individual with the ability to work in a self-sufficient manner.
Ability to demonstrate both good literacy and numeracy skills required for the role;
Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software based applications.

Qualifications

Ideally a degree holder in business administration or related discipline.

Receptionist wanted by SERCO – Abu DHabi

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Receptionist – Success Profile
Reporting to: Senior Guest Liaison Supervisor
Division/Function: Front of House
Base location: Aldar, Abu Dhabi
Key purpose
The purpose of this position is to perform all tasks in relation to reception and any associated administrative responsibilities for Aldar HQ reception

Structure and reporting relationship
Position will be reporting to the Senior Guest Liaison Supervisor
Based on the specific requirement of the role
Key accountabilities
Key Job Responsibilities
Meet and greet visitors and notify on arrival of visitors

Promptly, accurately, professionally and courteously receives all telephone calls
Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
Receive all incoming visitors to the ADGM Square reception.
Provide frontline customer service for all tenants, visitors and contractors entering the ADGM Square office towers.
Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
When on duty, ensures the reception station is staffed at all times
Sign for deliveries when necessary and notify recipients
Ensure reception area is neat & tidy and books/magazines are organized
Report to work regularly and on time
Attend all training as required
As needed, assists with clerical tasks to include typing and filing
Always conducts oneself appropriately and professionally

HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements; Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise thegeneration of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager,Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threatswhether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;

Essential technical and professional skills , knowledge and qualifications

Knowledge

High School Diploma or Higher Secondary Education
A good knowledge of all office systems and office administration
A preferred knowledge in Visitor Management and associated registration systems
Understanding of customer service skills
Proficient in English
Knowledge of Arabic language is preferred
Understanding the importance of policies and procedures

Skills

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision
Good interpersonal skills
A lively, energetic and strong personality

ATC Team Leader wanted by SERCO – Dubai

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ATC Team Leader – Success Profile
Reporting to: ATC Engineer
Division / Function: Transport / Dubai Metro
Job ID: 40001112

The purpose of this position is to supervise and lead a line maintenance team to provide comprehensive engineering and maintenance services covering the Automatic Train Control (ATC) system for Dubai Metro.
Structure and reporting relationship
This position reports to the ATC Engineer ( ATC TL to ATC Engineer to ATC Manager ).
lead a team of ATC technicians to carry out all level of preventive and corrective maintenance and minor modifications activities on automatic train control system covering System Management Centre, Vehicle Control Centre, central control (vital and non-vital), vehicle on-board equipment and lineside equipment

supervise the installation, servicing and repairing of signaling and train control systems located in operations control centre, signaling equipment room, station signaling equipment rooms, depot signaling equipment rooms, along trackside and on-board trains
ensure the team uses proper hand, machine, electrical and electronic tools and reference to technical drawings, signaling schematics, manuals, procedures and instructions when performing repair and maintenance work
supervise the replacement of faulty signaling equipment, handover/taken back to the electronics workshop for repair
knowledge and competence in technical standards will be regularly assessed
produce and maintain accurate maintenance records of automatic train control system and equipment performance, work accomplished and other information using a computerised maintenance management system
ensure the maintenance tools and equipment are in good condition
provide technical support to other staff for the implementation of complex systems or new projects
assist subordinates with the job familiarisation and to provide training and assessment where required
conduct performance review for ATC Technicians
assist the ATC Engineers in conducting disciplinary and grievance for ATC Technicians
perform shift and emergency duties when required
drive work vehicles when responding to emergencies and when required on duty
perform and carry out duties as instructed/ directed by the ATC Engineer
Essential technical and professional skills, knowledge and qualifications

Skills

must have good eyesight and normal colour vision
strong analytical mind, and ability to grasp the complexity of a software based signaling and train control system
ability to use and calibrate various electronic test equipment and PC for the maintenance of central, wayside and on-board signaling equipment
ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required
possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment
strong organisational skills, detail oriented, and the ability to handle multiple priorities
preferably a holder of a valid UAE driving license with good driving skill and experience

Experience

minimum 3 years work experience as a qualified electrical or electronics technician in maintaining and repairing computer based train control and signaling equipment, covering interlocking, onboard equipment, train detection equipment, switch machine, automatic train protection, automatic train supervision of equipment is highly preferable
preferably with 1 year of supervisory experience in supervising a team of technicians in carrying out maintenance activities

Knowledge

sound knowledge of signaling principles, fixed block and moving block signaling systems, software based interlocking devices, point machines, induction and docking loops, cab signaling displays, on-board and wayside signaling equipment, would be a definite advantage
preferably with IRSE license and certified to work on railway signaling equipment

Qualification

vocational trade certificate or ordinary diploma in electrical, electronic or mechanical engineering discipline or equivalent

Senior MEP Technician wanted by SERCO – Dubai

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Senior MEP Technician – Success Profile
Reporting to: Facilities Supervisor
Base location: Abu Dhabi
 
On shift work watch-keeping activities, carry out HVAC/ electrical / mechanical works on generator systems and associated electrical mechanical systems including fuel systems as directed by the Facilities Supervisor adhering to work order instructions and standard operating procedures in compliance with HSE and QA/QC policies.Carry out PPM’s and Reactive repairs to meet KPI’s, statutory requirements and customer satisfaction.

Carry out operation, maintenance and repair activities on a shift work basis for the emergency generators facility in order to guarantee electrical continuity safety, integrity and reliability of the power in the facility.
Provide operation and maintenance activities of the emergency generators and all associated electrical/mechanical and fuel systems to ensure continuity of power for the facility.
Complete weekly running of the generators and provide inspection of all works to ensure quality of work.

Carry out activities in accordance with Risk Assessments and Standard Operating Procedures.
Perform self-inspection of all work and to ensure conformance to planned maintenance and repair requirements.
Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and Lockout / Tag-out procedures.
Monitor fuel consumption, collation of consumption figures, and update records as required.
Integrate and communicate effectively with other trade staff (Mechanical, HVAC and Civil) as required.
Maintain up to date knowledge through technical training provided by the Supervisor for the safe and efficient operation of all emergency power operation and maintenance duties.
Ensure all areas of your responsibility are clean, tidy and all assets and building structure are in good repair and painted to promote the professionalism of the emergency generator room and associated equipment and areas
Participate in overtime, shift work and/or out of hours working as governed by the necessity to provide the emergency power service to the client.
Participate in the Health, Safety & Risk programs including risk assessment of planned and reactive maintenance work activities.
Use safe systems of work when working with all generators and associated equipment and ensure the same with the department and among sub-contractors and third parties.
Provide effective verbal, written and electronic communication with the management, client, peers, subcontractors and project subcontractors as required.
Ensure good HSQE and Information security culture is promoted within the department and among peers.
Carry out all other duties as directed by the line management to the benefit of the Serco FM services to the Client.
HSQE Responsibilities and Information Security Responsibilities

Attend all toolbox talks and safety briefings.
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
Ensure compliance with all training requirements of Serco and  ensure adherence to these requirements at all times whilst in employment
Adhere to all HSE requirements and Codes of Conduct of the company.
Adhere to all Risk Assessments / Standard Operating Procedures / Method Statements to ensure safe working practices.
Always use the Permit To Work System and Lockout / Tag-out System where required by Risk Assessment
Exercise a personal duty of care for their own health, safety and welfare, and for those affected by their acts or omissions.
Ensure all staff use safety equipment (including PPE) as required and intended for self and observe that this is also enforced for subcontractors and third parties working under Serco contracted premises/systems.
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance.
Raise recommendations on how to improve existing safety and environmental work processes within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available means.

Essential technical and professional skills , knowledge and qualifications

Must hold relevant high school diploma in vocational training certificate in generators and emergency power, or equivalent experience in mechanical / electrical generator work in a previous post.
Proficient and able to provide relevant managerial and technical support.
Technically competent with a clear knowledge of generators and associated services and back-up power systems.
English language skills minimum Level 18.
Able to foster good relations with colleagues and other departments and be a good team player.
Flexibility, excellent attention to detail and ability to identify key issues.
Able to work under own initiative to achieve stringent deadlines in a high pressure environment.
Minimum 5 year experience in operating generator systems and emergency power associated equipment with previous technical knowledge working in commercial buildings, banks, or hospitals.

Front of House Supervisor wanted by SERCO – Abu Dhabi

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Front of House Supervisor – Success Profile
The purpose of this position is lead a team of 5 staff that will provide exceptional client services to Al Dar HQ, its visitors and callers.
Serco have been mandated to provide a variety of services in relation to Front of House and includes Reception,Guest Call Services and Visitors Lounge.

Reporting to the Facilities Manager and part of a team of 5 staff that will provide exceptional client service to Al Dar, its visitors and callers both in Front of House and Gymnasium.
 
Lead and supervise the Front of House team and Gym Assistants.
Meet and stand togreet guests and notify employees on arrival of visitor.
Promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.
Provide frontline customer service for all employees, visitors and contractors entering the office environment.

Be fully proficient in all operating systems including the telephone network system and the Visitor Management system.
Ensure reception area, conference facility and visitors lounge is neat and tidy at all times
Always conducts oneself appropriately and professionally
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Ensure and provide flawless, upscale, professional and high class guest service experiences
Experience of basic clerical duties and office procedure
Respond to guests needs and anticipate their unstated ones
Expect and react promptly to guests’ requirements and inquires
Actively listen and resolve guests’ complaints
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.)
Escort specials guests (VIP’s, SAs) from front desk to end location within or surrounding the property
Prepare and present refreshments when requested to do so or when required to support the team
Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
Promote all amenities, conveniences and programs offered
Direct, coach and manage the front of house team to ensure all standards and operating procedures are adhered to
Appraise team’s performance and produce reports
Examine activities logbook, assign tasks appropriately and implement control schedule daily

An excellent knowledge of all office systems and office administration
Knowledge of Visitor Management and associated registration systems
Understanding of customer service requirements
Fluent in English and Arabic language (as required)

Skills:

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing
Ability to liaise in a professional and persuasive manner with staff at all levels in the organization
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision
Excellent interpersonal skills
Energetic and strong personality

Experience:

At least 5 years’ experience in client service/client facing related services.
At least 5 years’ experience in hospitality services from a reputable and market leading hotel or hospitality facility.

MEP Engineer wanted by SERCO – Abu Dhabi

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MEP Engineer – Success Profile
Reporting to: General Manager
Division / Function: IFS
Base location: Abu Dhabi
The purpose of this position is to supervise and lead a number of line maintenance teams to provide effective engineering and maintenance services covering building services including mechanical, electrical and plumbing facilities for Al Dar.

Lead and give guidance to a number of Mechanical, Electrical &Plumbing services engineering and maintenance teams in carrying out all level of preventive and corrective maintenance activities and minor modifications on Mechanical, Electrical & Plumbing facilities covering platform screen doors system, station automated doors, building automated doors, train washing equipment, portable electrical equipment, fire detection/suppression (FPS), tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting system, uninterrupted power supplies, lifts, escalator. Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;

Coordinate and allocate resources to all aspects of technical activities to building services on a day-to-day basis;
Supervise and diagnose cause of electrical or mechanical malfunction or failure of operational equipment, replace faulty equipment and handover/taken back to the electro-mechanical workshop for repair;
Lead the line maintenance team in carrying out functional test, troubleshoot, and assemble/disassemble tests as required, repair and replace defective parts in motors, relays, switches, panel boxes, remote control equipment, gear boxes and other electrical and mechanical assemblies associated to platform screen doors, station automated doors, building automated doors, portable electrical equipment, fire detection/suppression (FPS), tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting system, uninterrupted power supplies, lifts, escalator,;
Follow the relevant maintenance procedures and instructions to ensure compliance with Al Dar requirements;
Assist subordinates with the job familiarization where required;
Conduct performance review for Mechanical, Electrical & Plumbing Services Team Leaders;
Conduct disciplinary and grievance for Mechanical, Electrical & Plumbing Services Team Leaders and Mechanical, Electrical & Plumbing Services Technicians;
Assist Building Services Senior Engineer in maintenance planning;
Carry out 24-hour on-call responsibility for incidents and emergency within its section;
Give guidance to Building Services Team Leaders to maintain accurate maintenance records of Mechanical, Electrical & Plumbing Services, equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the Building Services Senior Engineer and ME&P ServicesManager and/or other technical support staff to implement complex systems or new projects;
Maintain accurate maintenance records of building servicesincluding Mechanical, Electrical & Plumbing facilities, equipment performance, work accomplished and other information using a computerised maintenance management system;
Perform shift and emergency duties when required;
Drive work vehicles when responding to emergencies and when required on duty;
Perform and carry out duties as instructed/directed by the Mechanical, Electrical & Plumbing Services Senior Engineer and Mechanical, Electrical & Plumbing Services Manager.

HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information SecurityPolicy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements,(including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmentalimpacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from thearrangements in place to deliver the commitments stated in the policies statements above;
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and thirdparties working in Serco’s controlled premises/systems
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personalperformance and raise recommendations on how to improve existing processes on this regard within/outside their departments throughtheir Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate oraccidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;

Safety Critical Competencies

Maintaining low voltage electrical equipment (400 VAC)
Inspecting and maintaining Platform Screen Door equipment
Inspecting and maintaining Tunnel Ventilation System
Communicating with Control Centre Controllers
Communicating with persons responsible for a Track Possession, Worksite or movements of rail vehicles within a Possession.
Establishing, supervising a removing a safe system of work to protect the safety of persons working on or near the track.
Must obtain qualification as Line-Person-In-Charge.
Practical training or the supervision of practical training in any of the tasks defined as safetycritical.

Essential technical and professional skills, knowledge and qualifications

Knowledge

Ideally a degree holder or higher diploma in mechanical or electrical engineering discipline or equivalent;
Working knowledge in maintaining and repairing motors and pumps, relays, I/O modules, control units, wirings, bearings, drive belts, coils, gearboxes, damper, values, impellers, motor controls, air handling units, chilled water system, fire alarm panels, fire pumps, UPS, batteries and diesel engines, etc. would be a definite advantage;
Knowledge and experience in operating and in interfacing building management system is essential.

Skills

Thorough understanding of the use, calibration and care of various electronic test equipment and ability to interpret instructions in a variety of written, verbal, pictorial forms in order to carry out the maintenance activities as required;
Ability to compile technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
Hold a valid UAE driving license with good driving skill and experience.

Experience

Minimum 2 years work experience as a qualified Mechanical, Electrical & Plumbing Services Technician in maintaining and repairing Mechanical & Electrical facilities covering platform screen doors system, lighting system, tunnel ventilation system, environmental control systems, fire fight system, LV power control system and emergency power supply system, lifts and escalators;
Preferably with 3 years of supervisory and management experience in supervising a team of Mechanical, Electrical & Plumbing Services Technicians and/or 2 years of working experience as Mechanical, Electrical & Plumbing Services Team Leader to carry out the maintenance activities.

Simulator Pilot wanted by SERCO – Dubai

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Key purpose
To operate the air traffic simulator environment and simulate traffic scenarios and related communication between controller and aircraft to support simulator training exercises.
The job holder reports to Simulator Supervisor
Individual contributor, plans for weeks ahead and fully proficient in applying established standards; applies subject matter knowledge.
Decisions made in specific areas or as part of complex/ specialized projects, in which the staff has comprehensive knowledge.
Individual contributor and acknowledged expert within Serco, involving mastery of a specialized discipline

Key accountabilities
Operate the air traffic simulator environment and simulate traffic scenarios and related communication between controller and aircraft to support simulator training exercises.
Simulate various emergency situations or Military and VFR traffic according to the training exercise script
Liaise with Training Department on regular basis and support the delivery of training programmes and exercises

Use of crisp, correct, concise and clear R/T Phraseology according to ICAO standards during simulated exercises
Exercise initiative and independent judgment in the performance of simulated exercises roles
Follow the technology / human interface guide between an aircraft and controller in a simulated environment
Assist with other duties as requested

Essential technical and professional skills, knowledge and qualifications

High school diploma
Good knowledge of aviation related subjects like Air Traffic Services, Meteorology, Air Navigation, Aircraft Emergencies, Radar and Navigational Aids etc. is preferable
Knowledge of various work positions of controllers and ability to use correct ATC and Pilots R/T phraseology on various situations
Fluency in spoken English is essential
Attention to details and analytical skills
Excellent communication and organisational skills
Computer literacy with MS office packages skills
Experience in ATC or Flight crew environment
Experience in ATC environment preferable

Database Administrator wanted by SERCO – Dubai

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Database Administrator – Success Profile
Reporting to: AFC Systems Manager
The purpose of the job is to be responsible for supporting the Dubai Metro and Dubai Tram databases, ensuring their performance, availability and security.
Maintaining software databases of the company and manage database related issues ensuring availability and continuity.

Reason for role
To manage the AFC Systems and Software Databases
Structure and reporting relationship
Manages all database related issues of the whole Dubai Metro and Dubai Tram;
Responsible in system & database audit tasks to include assessment, evaluation and investigation:

Automatic Fare Collection (AFC) Systems
Internal Software Databases
Manage and document system configurations.
In depth analysis and investigation of systems fault and provide corrective action
Ensures that system hardware, operating systems, software systems, and related procedures are correct and in-place;
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Responsible for ensuring availability and performance of the databases in the live production AFC system;
Ensuring that the associated hardware resources allocated to the databases and to ensure high resilience and performance tuning;
Resource Planning

Essential technical and professional skills, knowledge and qualifications

A degree holder in Computer Science or Computer Engineering;
Relevant Microsoft / Oracle certification level;
Professionally qualified with membership of a recognized transport institution
Strong self-sufficiency and initiative working on Database projects.
Understanding of XML schemas, XSLT, Practical experience in handling XML files from database perspective.
A proactive attitude to work, ability to perform with little or no supervision.

Engineering Data Analyst wanted by SERCO in Dubai

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Engineering Performance Data Analyst – Reporting to: System Performance Manager
Division/Function: Engineering – Serco Dubai Metro
The purpose of this position is to assist the System Performance Manager in carrying out data
analysis of all aspects of Systems Integration, asset performance, Serco Dubai Metro maintenance accomplishment performance.
This position will be within the System Performance Section of the Engineering department. The job holder will report to the System Performance Manager

Key Job Responsibilities
Assist the System Performance Managers in failure management tracking by monitoring and analyzing the system performance data generated from the maintenance management system (MMS), operations control system (OCS) and other diagnostic and tracking tools of the Dubai Metro railway;
Collecting system performance data, data cleansing, carrying out data analysis, preparing system failure analysis reports (on daily, weekly, bi-weekly and monthly basis),
Assist the System Performance Manager in preparation of the RAMS monthly report
gathering failure reports and producing distribution graphs and trend analysis reports;
Liaison with maintenance section managers, to determine the monthly statistical needs of eachfunction, in order to ensure effective asset performance management;
Perform and carry out other duties as instructed / directed by the System performance
Managers and Head of Engineering.
HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Health, Safety, Quality & Environment and Information Security Policy Statements;
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;

Knowledge
Higher National Certificate or Technical Diploma in systems, engineering physics, electrical,electronics engineering discipline or equivalent

Skills
Excellent numerical and PC skills including the use of MS Office (Excel, Word, Access Database
etc), Maintenance Management System (MMS), Operations Control System (OCS) for data analysis;
Ability to understand complex systems and learn new software based applications;

Experience
A minimum of 1 year preferably 2 years of work experience as data analyst, system analyst or asan information analyst;
Working knowledge of statistical and numerical analysis and technique in addition to
performance analysis, preparations of maintenance procedures and instructions, safety andquality plans and procedures;

Associate Bid Manager wanted by SERCO in Dubai

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Reason for role
The successful candidate will support the management, production and delivery of bids across all sectors within SME. In addition to their core function, the Associate Bid Manager will be responsible for the development and training of Bid Analysts.

Structure and reporting relationship
As an Associate Bid Manager, you will report directly to the Director of Bidding and Corporate Planning.
Bid Team Leadership
Key to this role is the management of bid activities within an agreed budget, resource capacity and timescale. As an Associate Bid Manager, you will be responsible for implementing winning bid strategies across all sectors, whilst ensuring the development of high-quality, persuasive and commercially competitive proposals that fully reflect customer requirements and are delivered within approved Serco margins.

Key leadership requirements of an Associate Bid Manager include:

Leading support resources within the bid team, including Finance and Commercial, HR, IT and Technical SME’s;
Managing relevant key stakeholders within a bid;
Leading solution development through the management and support of SME’s;
Supporting financial and commercial leads throughout the bid;
Supporting the shaping of commercial agreements with customer and partners;
Supporting customer negotiations to contract close.
Project Management

The fundamental responsibility of an Associate Bid Manager is to deliver high-quality bids on time and within budget.

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Helpdesk Operator wanted by SERCO – Abu Dhabi

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Key Purpose
To provide a helpful and professional front Helpdesk service in line with Tamkeen and Serco’s requirements in order to maintain a safe, helpful and Hygienic New York University Campus. The post holder will be required to receive, direct and inform callers projecting a professional polite image at all times.

Key Accountabilities
Provide an effective Helpdesk service.
Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customer.
Maintain all required records and paperwork are completed in line with Health & Safety, Quality and Serco & Tamkeen policies and procedures.
Follow agreed procedure to activate Helpdesk job processes.
Comply with company policies and procedures and ensure operational changes are implemented for the development of the service.

Liaise with other departments over helpdesk queries.
Wear correct uniform and PPE.
Deal with customer complaints.
Participate as a full member of the team, through supporting and carrying out training, working flexibly as required to cover other members of the team.
Ensure all records are kept accurately and timeously.
Ensure that a high level of service is maintained
To report any Health & Safety hazards around the campus of NYU as per procedures.
Undertake other ad-hoc duties as prescribed by the Team Leader/Manager as within scope, skill and capability.

Knowledge

Use of Switchboard and Helpdesk communication and recording systems
Good Knowledge of English Language
Knowledge of Arabic, Hindi,or Urdu languages an advantage but not essential

Skills

Use of Switchboard equipment
Use of PC Based systems
Use of Computer Aided Facilities Management Systems
Good communication skills
Ability to prioritize tasks as necessary for service delivery
Ability to remain calm whilst providing front line response in event of a major incident
Must have manual dexterity for operating equipment.
May have to deal with abusive or distressed callers
Must have the ability to react quickly and effectively and know when to escalate an issue to the appropriate person.
Good Customer Care skills

Customer Service Agent wanted by SERCO – Dubai

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Customer Service Operator – Success Profile
Base location: Dubai Tram

The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service and to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
 
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Assist and mitigate overcrowding on station platforms to ensure that passenger flows are managed in an orderly manner;
Provide information on ticket sales, tram services information and respond to passenger enquiries;

Distribute publicity materials and handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Perform shift and emergency duties when required;
Provide safe, reliable, convenient and comfortable tram journeys to the users of Dubai Tram Al Sufouh (DTAS) if and when necessary or as directed by the Operations Supervisor;
When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation;
Comply fully with procedures and instructions as part of the certified training and instructions;
Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway;
Render all possible assistance to customers, in particular those with special accessibility needs;.
Provide a high level revenue protection presence on trains and stations;
Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary;
Enforce revenue protection procedures and associated by-laws;
Enforce conditions of travel and relevant codes of practice on the system and communicate with Operations Supervisor, Security Controller (in OCC) and, when necessary, Dubai Police Force;
Provide the very best in customer service and information;
Conducted ticket inspection on train and on stations with Portable Checking Machine (PCM) that can read and analyse cards and tickets and determine their validity for the respective service;
Perform following activities:
Checking Gold Class traveler,Checking normal class passenger,Passenger in wrong zone,working with Dubai Police
Plain clothes duties
Station Blocks
Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.

Essential technical and professional skills , knowledge and qualifications

Knowledge

Ideally a degree holder or higher diploma of post secondary education in a related discipline.

Skills

A mature, proactive and responsible approach to work with initiative and problem solving capability;
Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Basic understanding of tram & station operations and associated activities;
Good literacy and numeracy skills required for the role;
Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
Ability to understand complex systems and possess good IT skills;
Ability to work in an efficient and flexible manner in unsupervised circumstances.

Experience

A minimum of 2 years’ experience as a front line staff delivering customer services in a train, station or equivalent environment;
A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage;
Experience and understanding of dealing with customers and conflict resolution techniques.

Scope and Complexity

Role will usually be multi skilled, and will be able to establish understanding of systems and processes. Perform a range of administrative tasks including problem solving associated with the work;
Organizes own priorities to enable self and junior support staff to complete their jobs efficiently;
Limited decision making;
Follows broad procedures and guidelines;
Familiarizes self with basic procedures and processes within the department.

Mechanical Technician wanted by SERCO in Abu Dhabi

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Career Opportunities: Mechanical Technician (51643)
Req ID 51643 – Posted 04/06/2018 – United Arab Emirates – Abu Dhabi – Trades/Technicians/Maintenance – Full Time
Mechanical Technician – Success Profile

Reporting to: Mechanical Engineering Supervisor

Division / Function: SME / IFS
Carry out allocated planned and reactive maintenance, fault diagnosis and remedial repairs on building services mechanical engineering systems and associated equipment.
Able to work independently with minimal supervision where appropriate, or work as part of a team.
Quality of maintenance and repair services and safe working practices are paramount in carrying out the duties.
To be able to work alone with minimal supervision, or as part of a team.
Structure and reporting relationship Reports and takes instruction from the Mechanical Engineering Supervisor.

Based on the specific requirement of the role

Key accountabilities

Customer

Carry out servicing plans, monitor, maintain, rectify and/or repair mechanical systems and services and update records on a daily basis.
Identify and assist with the procurement of materials and/or the fabrication of components and ensure repairs are carried out to approve standards.
Assist in monitoring utilities for collation of consumption figures, and update records as required.

Operational Excellence

Carry out the planned and reactive maintenance both internally and externally to the property’s mechanical services and equipment such as cooling systems, potable water systems, hot water systems and equipment, circulatory pumps, actuators, pipework, valves, control systems drainage etc.
Carry out maintenance and repair activities as directed by the Mechanical Supervisor and adhere to Risk Assessments and Standard Operating Procedures.
Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and Lockout / Tag-out procedures.
Maintain up to date knowledge through technical training provided by the Supervisor / Engineer for the safe and efficient operation, maintenance and repair of all systems.
Ensure that plant rooms and work areas are tidy after completing works.
Ensure all assets and building structure are in good repair and painted to promote the aesthetics of the areas and also promote the professionalism of Serco
Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially electrical safety and working at heights
Use safe systems of work when working with all building services Mechanical equipment.
Should be familiar in control system of mechanical equipment and as in when instructed by department manager and/or supervisor to perform control troubleshooting and identify the parts that are faulty and replace as required.

People and Culture

Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.
Participate in emergency on-call service during non-working hours, weekends and public holidays.
Integrate and communicate effectively with other Mechanical technical staff and other trade staff (Electrical, Controls, BMS, HVAC, Civil and Cleaning) as required.
Carry out all other duties as directed by the line management to the benefit of the Serco FM services to the Client.

HSQE Responsibilities and Information Security Responsibilities

Attend all toolbox talks and safety briefings.
Adhere to all HSE requirements and Codes of Conduct of the company.
Adhere to all Risk Assessments / Method Statements to ensure safe working practices.
Exercise a personal duty of care for own and teams health, safety and welfare
Use safety equipment (including PPE) as required and intended
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.

Essential technical and professional skills, knowledge and qualifications 

At least five (5) years of experience with advanced knowledge in Mechanical building services systems and equipment in a commercial buildings or hospital or other facilities management building services engineering environment
Ideally a holder of Diploma in Mechanical Engineering or relevant Vocational training certificates of Mechanical building services.
At least a holder of High School Diploma.
Good English language skills both written and oral
Technically competent with a clear technical understanding of buildings mechanical services and associated equipment.
Proficient and able to demonstrate knowledge of mechanical planned maintenance and repair services.
Technically competent with good hand / eye skills and physically fit to be able to lift 25Kg with ease
Able to foster good relations with colleagues and other departments and be a good team player.
Flexibility, excellent attention to detail and ability to identify key issues.
Able to work under stringent deadlines and work in a high pressure environment.
Technical and safety awareness with a clear understanding of safety, permit to worksprocesses, procedures
Knowledge of the safe use of hand tool, power tools, test instruments, access and lifting equipment

Power Supply Engineer wanted by SERCO in DUBAI

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Req ID 51559 – Posted 05/06/2018 – United Arab Emirates – Dubai – Engineers – Full Time
The purpose of this position is to supervise and lead a number of line maintenance teams to provide effective engineering and maintenance services covering the power supply systems for Dubai Metro.
 
Structure and reporting relationship
This position reports directly to the Power Supply Senior Engineer
This position manages a team of Power Supply Team Leaders and Technicians

Lead and give guidance to a number of Power Supply engineering and maintenance teams in carrying out all level of preventive and corrective maintenance activities and minor modifications on power supply system covering H.V. traction power supplies, stray current & EMC monitoring, sub-stations, L.V. systems & emergency power supplies, uninterrupted power supplies, L.V. main switch, wayside isolators and any other parts within the power supply system;
Coordinate and allocate resources to all aspects of technical activities to power supply system on a day-to-day basis;

Supervise and diagnose cause of electrical or mechanical malfunction or failure of operational equipment, replace faulty equipment and handover/taken back to the electrical workshop for repair;
Lead and conduct periodical electrical testing, stress testing, check motor-control devices, switch panels, transformers, circuit breakers and gas insulated switches, generator windings, solenoids, and other electrical equipment and components and recommend or initiate modification or replacement of equipment which fails to meet acceptable operating standards;
Follow the relevant procedures and work instructions to ensure compliance with Serco Dubai Metro requirements;
Maintain accurate maintenance records of power supply system and equipment performance, work accomplished and other information using a computerised maintenance management system;
Carry out 24-hour on-call responsibility for incidents and emergency within its section;
Assist subordinates with the job familiarisation where required;
Assist Power Supply Senior Engineer and Mechanical, Electrical & Plumbing Services Manager in maintenance planning and program track maintenance;
Assist the Power Supply Senior Engineer and Mechanical, Electrical & Plumbing Services Manager and/or other technical support staff to implement complex systems or new projects;
Give guidance to Power Supply Team Leaders to maintain accurate maintenance records of Power Supply, equipment performance, work accomplished and other information using a computerized maintenance management system;
Conduct performance review, disciplinary and grievance for Power Supply Team Leaders and First Line Response Technicians (MEPS);
Perform shift and emergency duties when required;
Drive work vehicles when responding to emergencies and when required on duty;
Perform and carry out duties as instructed/ directed by the Power Supply Senior Engineer and Mechanical, Electrical & Plumbing Services Manager.

Essential technical and professional skills, knowledge and qualifications

At this level is typically indirectly responsible for a significant number of technical staff;
Is concerned with resourcing/manning to meet the task and for achievement of the task within, technical, cost and service parameters;
Reporting to the Power Supply Senior Engineer; providing technical leadership to Team Leaders and First Line Response Technicians.

Knowledge

Ideally a degree holder or higher diploma in electrical engineering discipline or equivalent;
Working knowledge in 750V DC traction, transmission and distribution, 132K and 33K GIS, 132kV/33kV transformers, reactors, condensers, earthing transformer, high speed DC circuit breakers, cabling system, 3rd rail electrification, power sub-stations and ancillary plant would be a definite advantage.

Skills

Ability to use and calibrate various electrical and electronics test equipment and PC for the maintenance of power supply system;
Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
Hold a valid UAE driving license with good driving skill and experience.

Experience

Minimum 2 years work experience as a qualified power supply maintenance technician in maintaining and repairing power supply and distribution system preferably in a rail or power utilities industry;
Preferably with 3 years of supervisory and management experience in supervising a team of qualified power supply maintenance technicians in carrying out the maintenance activities and/or with minimum of 2 years of working experience as Power Supply Team Leader to carry out maintenance activities;
Knowledge and experience in operating SCADA control and configuring programmable logic controllers is essential.

 

Air Traffic controller wanted – SERCO – Dubai

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Career Opportunities: Air Traffic Control Officer – Approach – Dubai (refer: 6863)

SERCO is currently recruiting experienced and highly motivated Approach Air Traffic Control Officers (ATCOs) to be a part of a great team in Dubai, United Arab Emirates. If successful, you will be responsible for directing the movement of aircraft within assigned air space to provide a safe, orderly and expeditious air traffic service. The successful applicants will enjoy the amazing lifestyle opportunities which living in the United Arab Emirates affords.
Ensure the provision of Approach control service, flight information service and alerting service to aircraft operating in the UAE FIR
Maintain a thorough operational knowledge and understanding of the equipment and systems used for the provision of air traffic services in the UAE FIR.
Distribute as required meteorological information necessary for the safe and orderly handling of traffic.
Participate in pre-watch briefings for the subsequent watch concerning all known conditions affecting safety and/or regularity of air traffic within the UAE FIR.

Report failures, abnormal occurrences or any other conditions likely to constitute a safety hazard.
Provide operational feedback to management on proposed airspace procedure and system changes.
Practice professionalism and politeness to all users of services provided by the GCAA and to other staff in Air Traffic Services.
Interface to influence colleagues and OJT students in order to develop the highest standard of air traffic controller for integration into GCAA’s Air Traffic Services section.

APPLY HERE (Air traffic control – Tower)

Career Opportunities: Air Traffic Control Officer – Tower – Dubai (ref: 6864)

SERCO is currently recruiting experienced and highly motivated Aerodrome/ Tower Air Traffic Control Officers (ATCOs) to be a part of a great team based at DXB in Dubai, United Arab Emirates. If successful, you will be responsible for providing Air Traffic Control Services to aircraft operating within the OMDB Control Zone and OMDB International Airport. The successful applicants will enjoy the amazing lifestyle opportunities which living in Dubai, United Arab Emirates affords

 

Soft Service Supervisor wanted – SERCO – AL AIN – UAE

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Career Opportunities: Soft Service Supervisor – Subject to Contract Award (47323)
Req ID 47323 – Posted 30/05/2018 – United Arab Emirates – Al Ain – Administration/Secretarial/Clerical – Full Time
Soft Services Supervisor (Subject to Contract Award) – Success Profile
 
Reporting to: Site Manager
Division / Function: IFM
Base Location: Al Ain

The purpose of this position is to develop, coordinate, and manage the delivery of Cleaning Services (including service provider subcontractor performance) in line with the contract deliverables and delivery schedules. This includes the achievement of contractual and internal targets for quality, safety, operations, service reliability and achievement of customer service standards. The Senior Soft Services Supervisor will deputise for the Soft Services Manager in his or her absence.

Structure and reporting relationship

The Senior Soft Services Supervisor will ensure the delivery of the following essential site services: cleaning, glass and façade cleaning waste management and pest control. This will be achieved by managing the performance of the appointed service provider who deliver these services. The role will ultimately report to the Site Manager.

Based on the specific requirement of the role

Key accountabilities

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Admin Support wanted – SERCO – Abu Dhabi

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Career Opportunities: Admin Support – Finance (51444)
Admin Support Finance – Success Profile
Reporting to: Finance Manager
Division / Function: HIFM/CCAD
Base location: Abu Dhabi

Key purpose
The purpose of the Admin Support Finance is to provide full administrative support to the Finance Manager in relation to the CCAD contract.
The post holder is required to raise purchase orders, process supplier invoices and assist with the monthly client billing.
 
Structure and reporting relationship
Reporting to the Finance Manager of the CCAD contract.

Ensure a friendly, efficient and courteous service is provided to both internal and external customers demonstrating high standards of customer service at all times.
Participate in and ensure all finance related audits are carried out in accordance with the agreed timescale and corrective action taken where necessary.
Ensure all record keeping and documentation is completed in a systematic and timely manner.

Operational Excellence

Responsible for providing finance administrative and clerical support to the contract finance manager but not limited to the following:

Manage the full supplier invoicing cycle as follows;
PO issuance to suppliers using SAP system as instructed by the Finance/Procurement Manager with a high level of accuracy and detail.
Receive and check all invoices from suppliers and act as a main point of contact for supplier invoice payments and PO queries.
Arrange for approval for all the supplier invoices from the technical managers, contract manager, stores team and Finance Manager.
GRN all supplier invoices approved using SAP system and liaise with shared service center to ensure invoices are posted and paid.
Maintain a filing and records system for all supplier invoices as directed by the Finance Manager.
Work closely with procurement team to ensure vendors are registered and deal with vender OTV and advance payments.
Support with the monthly client billing as follows;
Prepare a summary for the Finance Manager for client procurement items to be billed during the month.
Prepare the first draft of the client invoices to be approved by the Finance Manager.
Provide complete compilation of required supporting documents such as vendor’s invoices, delivery notes, service reports and client approval.
Ensure to retain complete back-ups of invoices and supporting attachments
Work with procurement team to ensure all the PRFs are signed and submitted to the client without delay.
Process petty cash claims and employee fuel and other expense claims
Complete the monthly staffing report and assist the admin team in ensuring the time sheets are accurate and agree to the staffing report which accompanies the billing.

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MEPS Technician wanted – SERCO – Dubai

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Career Opportunities: MEPS Technician (51387)
Req ID 51387 – Posted 28/05/2018 – United Arab Emirates – Dubai – Trades/Technicians/Maintenance – Full Time
MEPS Technician – Success Profile
Reporting to: MEPS Team Leader
Division/Function: Transport / Dubai Metro
Job ID: 40001012

The purpose of this position is to provide effective engineering and maintenance services covering all mechanical, electrical & plumbing services for Serco Dubai Metro.

Structure and reporting relationship

This position reports to the MEPS Team Leader

Based on the specific requirement of the role

Key accountabilities

Assist the Mechanical, Electrical & Plumbing Services Engineer and Mechanical, Electrical & Plumbing Services Team Leader in carrying out all level of preventive and corrective maintenance activities and minor modifications on building services covering platform screen doors system, station automated doors, building automated doors, portable electrical equipment, fire detection/suppression (FPS), tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting system, uninterrupted power supplies, lifts, escalator, travelators; Some of these systems are installed along trackside, whilst others can be found in stations and still some others in depots;
Diagnose cause of electrical or mechanical malfunction or failure of operational equipment, replace faulty equipment and handover/taken back to the electro-mechanical workshop for repair;
Ensure the maintenance tools & equipment are in good condition both before and after job activities;
Carry out functional test, troubleshoot, and assemble/disassemble tests as required, repair and replace defective parts in motors, screen doors, relays, switches, panel boxes, remote control equipment, gear boxes and other electrical and mechanical assemblies associated to platform screen doors, tunnel ventilation system, environmental control systems, fire fight system, LV power control system and emergency power supply system, lifts and escalators;
Follow the relevant procedures and work instructions to ensure compliance with Serco Dubai Metro requirements;

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Customer Service Agent wanted by SERCO in Dubai

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Career Opportunities: Customer Service Agent (49489)
Req ID 49489 – Posted 23/05/2018 – United Arab Emirates – Dubai – Customer Services/Call Centre – Full Time
Customer Service Operator – Success Profile
Reporting to: Operations Supervisor
Division / Function: Transport / Dubai Tram
Base location: Dubai Tram
Job ID: Customer Service Operator
Grade: 10
Key purpose
The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service and to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.

Structure and reporting relationship
This position reports to the Operations Supervisor – Dubai Tram
Based on the specific requirement of the role

Key accountabilities
Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Assist and mitigate overcrowding on station platforms to ensure that passenger flows are managed in an orderly manner;
Provide information on ticket sales, tram services information and respond to passenger enquiries;
Distribute publicity materials and handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Perform shift and emergency duties when required;
Provide safe, reliable, convenient and comfortable tram journeys to the users of Dubai Tram Al Sufouh (DTAS) if and when necessary or as directed by the Operations Supervisor;
When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation;
Comply fully with procedures and instructions as part of the certified training and instructions;
Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway;
Render all possible assistance to customers, in particular those with special accessibility needs;.
Provide a high level revenue protection presence on trains and stations;
Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by- laws where necessary;
Enforce revenue protection procedures and associated by-laws;
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Car Park Attendant wanted by SERCO in Dubai

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Career Opportunities: Car Park Attendant (51241)
Req ID 51241 – Posted 23/05/2018 – United Arab Emirates – Dubai – Transport – Rail – Full Time
Carpark Attendant – Success Profile
Reporting to: Carpark Controller
Division / Function: Operations
Base location: Dubai, UAE

Job ID: Car Park Operation
Job family: Passenger Services
Grade: 8
Serco Leadership Tier: Team Member

Key purpose
Provide excellent car park services to support the delivery of a safe, secured, reliable, world class and customer focused car park environment.

Structure and reporting relationship

Reports to Car Park Controller

Based on the specific requirement of the role

Key accountabilities

Key Responsibilities

Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises;
Enforce revenue protection strategy and system by-laws;
Provide car park and park-and-ride information and respond to customer enquiries;
Handle lost property;
Meet and greet customers and provide a highly visible and proactive level of customer service;
Comply fully with relevant procedures and work instructions;
Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway;
Provide support and assistance to customers in particular those with special accessibility needs;
Perform shift and emergency duties when required;
Perform and carry out other duties as instructed / directed by the Car Park Controller and Lead/Station Master.

SAE Responsibilities and Information Security Responsibilities

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Mechanical Technician wanted by SERCO in Abu Dhabi

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Career Opportunities: Mechanical Technician (51287)
Req ID 51287 – Posted 22/05/2018 – United Arab Emirates – Abu Dhabi – Trades/Technicians/Maintenance – Full Time
Mechanical Technician – Success Profile

Reporting to: Mechanical Engineering Supervisor

Division / Function: SME / IFS

Base location: Abu Dhabi

Key purpose

Carry out allocated planned and reactive maintenance, fault diagnosis and remedial repairs on building services mechanical engineering systems and associated equipment.

Able to work independently with minimal supervision where appropriate, or work as part of a team.

Quality of maintenance and repair services and safe working practices are paramount in carrying out the duties.

To be able to work alone with minimal supervision, or as part of a team.

Structure and reporting relationship

Reports and takes instruction from the Mechanical Engineering Supervisor.

Based on the specific requirement of the role

Key accountabilities

Customer

Carry out servicing plans, monitor, maintain, rectify and/or repair mechanical systems and services and update records on a daily basis.
Identify and assist with the procurement of materials and/or the fabrication of components and ensure repairs are carried out to approve standards.
Assist in monitoring utilities for collation of consumption figures, and update records as required.

Operational Excellence

Carry out the planned and reactive maintenance both internally and externally to the property’s mechanical services and equipment such as cooling systems, potable water systems, hot water systems and equipment, circulatory pumps, actuators, pipework, valves, control systems drainage etc.
Carry out maintenance and repair activities as directed by the Mechanical Supervisor and adhere to Risk Assessments and Standard Operating Procedures.
Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and Lockout / Tag-out procedures.
Maintain up to date knowledge through technical training provided by the Supervisor / Engineer for the safe and efficient operation, maintenance and repair of all systems.

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Rail Station Agent wanted by SERCO in Dubai

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Career Opportunities: Station Agent (51317)
Req ID 51317 – Posted 23/05/2018 – United Arab Emirates – Dubai – Transport – Rail – Full Time
Station Agent – Success Profile

Reporting to: Lead/Station Master
Division / Function: Operations
Base location: Dubai, UAE
Job ID: Operations – Service Delivery
Job family: Passenger Services
Serco Leadership: Tier Team Member

Key purpose
The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment.

Structure and reporting relationship

Reports to Lead/ Station Master

Based on the specific requirement of the role

Key accountabilities

Key Job Responsibilities

Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises;
Carry out controlled/uncontrolled/emergency evacuation of passengers;
Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner;
Deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner;
Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation;
Provide ticket sales, train services information and respond to passenger enquiries;
Distribute publicity materials and handle lost property;
Assist passengers with special accessibility needs;

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Inventory Controller wanted by SERCO in Dubai

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Career Opportunities: Inventory Controller (51163)
Req ID 51163 – Posted 17/05/2018 – United Arab Emirates – Dubai – Logistics – Full Time
Inventory Controller – Success Profile
Reporting to: Assistant Stores Manager
Division / Function: Serco Dubai Metro
Base location: Engineering & Maintenance / Logistics

Key purpose
The purpose of this position is to manage all inventory control related activities and to assist the Assistant Warehouse Manager to provide effective logistics and inventory management and services to Engineering & Maintenance Department of the Dubai Metro

Reason for role

Assist the Assistant Stores Manager in planning and management to provide effective inventory services to the Engineering & Maintenance Department of the Dubai Metro;

Supervise and oversee the Lead Store Keepers on all aspects of inventory administration

Structure and reporting relationship

This position reports directly to the Assistant Stores Manager

This position manages a team of Lead Store Keepers

Based on the specific requirement of the role

Key Responsibilities

Develops and implements procedures for ensuring that adequate inventory levels are present;
Supervise and coach the Storekeeper on all aspects of inventory management (material handling, sorting, shelving and accurate bin locations of spares according to predetermined sequence with accurate markings and identifying information);
Load and unload goods at the warehouse for material receipts and issues;
Handle chemicals and inflammable materials;
Operate forklift trucks and other lifting equipment as required;
Receive items in inventory with correct quantity, unit measurement, labels and correct BIN location
Raise requisitions and purchase orders;

 

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MEP Technician wanted by SERCO in Abu Dhabi

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Career Opportunities: MEP Technician – Subject to Contract Award (50859)
Req ID 50859 – Posted 07/05/2018 – United Arab Emirates – Abu Dhabi – Trades/Technicians/Maintenance – Full Time
MEP Technician – Subject to Contract Award
Reporting to: MEP Supervisor
Division / Function: IFS
Base location: Abu Dhabi
Key purpose

The MEP Technicians will be multi-skilled technicians with the ability and qualifications to undertake both mechanical and electrical maintenance tasks. The MEP Technicians will be responsible for carrying out allocated project installation tasks, fault diagnosis and carry out remedial repairs on project works. To be able to work independently with minimal supervision where appropriate, or work as part of a team. Quality of project works and safe working practices are paramount in carrying out the duties.

Based on the specific requirement of the role

Key accountabilities

Carry out the project tasks including the electrical installations such as, lighting, emergency lighting and small power.
Integrate and communicate effectively with other technical staff as required.
Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.

 

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BMS Technician wanted by SERCO in Abu Dhabi

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Career Opportunities: BMS Technician – Talent Pooling (50442)
Req ID 50442 – Posted 07/05/2018 – United Arab Emirates – Abu Dhabi – Trades/Technicians/Maintenance – Full Time
BMS Technician – Talent Pooling
Reporting to: MEP Supervisor
Division / Function: IFS / Talent Pooling
Base location: UAE

Key purpose
 
The main purpose of the position is to be able to carry out the operation and maintenance of the BMS Systems and its associated equipment, for all of the plant and systems contained in and around the Contract.

This position is also responsible for carrying out and managing the planned preventive maintenance, fault diagnosis, remedial repairs, calibrations and commissioning adjustments.

Based on the specific requirement of the role

Key accountabilities

Key Job Responsibilities

Participate in the testing & commissioning, handover and implementation of the BMS system in accordance with compliance and requirements. Identify any snags, defects and generate a report on the corrective measures.
Carry out planned preventive maintenance, fault diagnosis, remedial repairs and adjustments to the BMS system to provide operational effectiveness and continuity of service.
Monitor, control and maintain the operations of the BMS system and proactively provide intervention to diagnosis, probable faults and interruptions to service.
Provide technical support with all MEP Projects, including supporting the design, installation, commissioning of new assets and systems.

 

 

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Civil Supervisor wanted by SERCO in Abu Dhabi

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Career Opportunities: Civil Supervisor – Subject to Contract Award (50870)
Req ID 50870 – Posted 07/05/2018 – United Arab Emirates – Abu Dhabi – Trades/Technicians/Maintenance – Full Time
Civil Supervisor – Subject to Contract Award
Reporting to: Civil Engineer
Division / Function: IFS
Base location: Abu Dhabi – YMC

Key purpose
The Civil Engineer will oversee the planning and scheduling of all resources required to deliver the service. This will include parts, labour and the input of the specialist service delivery partners to ensure that the daily work orders are completed in a timely manner.

They shall ensure that the workforce are undertaking works safely and are complying with appropriate risk assessments, method statements and permits to work.

In addition he will provide managerial, technical, and engineering expertise in all functionality of the building fabric and FF&E and minor works, leading and guiding teams in carrying out the operation and maintenance within the property.

He will ensure all personnel receive department briefings and induction activities surrounding work safety and ensure messages are understood by all concerned parties to ensure that safety standards and procedures are in place.

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Civil Engineer wanted by SERCO in Abu Dhabi

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Career Opportunities: Civil Engineer – Subject to Contract Award (50875)
Req ID 50875 – Posted 07/05/2018 – United Arab Emirates – Abu Dhabi – Engineers – Full Time
Civil Engineer – Subject to Contract Award
Reporting to: Senior Engineer
Division / Function: IFS
Base location: Abu Dhabi – IFS

Key purpose
 
The Civil Engineer will oversee the planning and scheduling of all resources required to deliver the service. This will include parts, labour and the input of the specialist service delivery partners to ensure that the daily work orders are completed in a timely manner.

They shall ensure that the workforce are undertaking works safely and are complying with appropriate risk assessments, method statements and permits to work.

In addition he will provide managerial, technical, and engineering expertise in all functionality of the building fabric and FF&E, leading and guiding teams in carrying out the operation and maintenance within the property.

He will ensure all personnel receive department briefings and induction activities surrounding work safety and ensure messages are understood by all concerned parties to ensure that safety standards and procedures are in place.

Based on the specific requirement of the role

Key accountabilities

Support and have responsibility for ensuring the civil team implement the policies and procedures in relation to service delivery such as the Permit to Work System and Emergency Procedures
Support the maintenance activities of the department, by providing specialist engineering knowledge and advice, associated with the full range of building fabric and FF&E issues.
Preparation, competence assessment and issuing of Standing Instructions

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Mechanical Shift Engineer wanted by SERCO in Abu Dhabi

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Career Opportunities: Mechanical Shift Engineer – Subject to Contract Award (50874)
Req ID 50874 – Posted 07/05/2018 – United Arab Emirates – Abu Dhabi – Engineers – Full Time
Mechanical Services Shift Engineer – Subject to Contract Award
Reporting to: Senior Engineer
Division / Function: IFS
Base location: Abu Dhabi – YMC

Key purpose
This is a senior role within the Mechanical team reporting directly to and supporting the Senior Engineer with supervisory accountability of the Mechanical Maintenance Team.

Role accountability will include developing and implementing quality assurance systems, developing and managing project management plans and project delivery, ensure effective manpower deployment strategies are in place to minimise service delivery risk. There will also be close working partnership with the procurement, finance, CMMS and Helpdesk teams to drive service delivery excellence, deliver value outcomes to the Serco team and client, and, the effective development and deployment of service delivery systems.

There will also be a focus with working collaboratively with the other service streams to ensure service delivery coordination is optimised.

The Mechanical Engineer role has a bias to mechanical services including water systems, plumbing and pipe fitting and with the supervisory team will oversee the planning and scheduling of all technical and equipment resources required to deliver the service.

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Contract Administrator wanted by SERCO – Abu Dhabi

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Career Opportunities: Contract Administrator – Subject to Contract Award (50863)
Req ID 50863 – Posted 07/05/2018 – United Arab Emirates – Abu Dhabi – Administration/Secretarial/Clerical – Full Time
Contract Administrator – Subject to Contract Award
Reporting to: Site Manager
Division / Function: IFS
Base location: Abu Dhabi

Key purpose
To provide support to the contract team with a cohesive contract administration service that promotes the timely reporting of contract deliverables, financial information around procurement and the effective delivery of services.

Based on the specific requirement of the role

Key accountabilities

Provide a contract administrative support service to the Contract leadership team with the support of an administration assistant
Coordinate the management of the contract deliverables including KPI and other reports
Assist the leadership team in relation to coordinating their enquiries relating to HR, PRO, Finance and IT
Responsible for vendor contracts and correspondence – Creates and maintains vendor files and ensure that all information on contract files is kept up to date – includes original contracts and guarantees
Captures all information relating to vendor agreements, payment requests, purchase orders, etc promptly – including ensuring that all parking rentals are correct
Familiarity on procurement and purchasing role such as sourcing out materials from vendors required for the facility, preparation process for new Vendor Creation requirements for adding new vendors in SAP
Prepare and submit proposals to Client as per instruction from the Contract Manager
Familiar or having experience in using in ERP system such as SAP in raising Purchase Orders and Closing Purchase Orders once complete for invoicing.
Co-ordinate the purchasing and delivery of spare parts.

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Helpdesk Operator wanted by SERCO in Al Ain UAE

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Career Opportunities: Helpdesk Operator – Subject to Contract Award (48711)
Req ID 48711 – Posted 08/05/2018 – United Arab Emirates – Al Ain – HR Professionals – Full Time
Helpdesk Operator (Subject to Contract Award) – Success Profile
Reporting to: Site Services Manager
Division / Function: SME / IFS
Base location: Al Ain

The purpose of the job is to respond to the requests directed to the Helpdesk and monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance.

This role delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

Structure and reporting relationship

Reports to the Site Services Manager.

Based on the specific requirement of the role

Key accountabilities

Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
Answer calls within the agreed KPI (Key Performance Indicator).
Fast and efficient handling of queries with clients.
To priorities calls in accordance with procedure.
Record tenant and system fault requests on the CAFM system accurately.
Assign, generate and schedule job cards for technicians and building managers.
Communication with site management and staff relating to calls/emails received.
Follow-up with clients/tenants and technicians re job cards issued.
Fast and efficient handling of queries with tenants/clients.

 

 

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Technical Assistant wanted by SERCO in Abu Dhabi

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Career Opportunities: Technical Assistant (50803)
Req ID 50803 – Posted 06/05/2018 – United Arab Emirates – Abu Dhabi – Trades/Technicians/Maintenance – Full Time
Technical Assistant – Success Profile
Reporting to: MEP Team Leader / Engineer

To ensure satisfactory completion of minor planned and reactive maintenance works across several disciplines.
To be able to work alone with minimal supervision, or as part of a team.
Structure and reporting relationship
The Technical Assistants will work alongside and supporting the MEP and Specialist Technicians. They will report into the Team Leaders and the Operations Engineers.

Key Job Responsibilities

Reporting to the MEP Team Leader or Operations Engineers the key responsibilities will include:-

Support the duties of the planned and reactive maintenance schedule both internally and externally to the property across several disciplines, not limited to; HVAC, Mechanical, Electrical, and Plumbing services.
Identify and assist with the requisition of materials to ensure maintenance and repairs are carried out efficiently and to approved standards.
Ensure that a clean and tidy working environment is maintained at all time by controlling tools, materials and waste products.
Assist with specialist moves, equipment moves, and porterage duties as required.
Assist with various and types of MEP work as required.
Integrate and communicate effectively with other trade staff (Electrical, Mechanical, Plumbing and Civil) as required.
Maintain up to date knowledge for the safe and efficient performance of all duties.
Participate in overtime, shift work and/or out of hours working as governed by the necessity to maintain continuity of operation of essential plant and systems.
Participate in emergency on-call service during non-working hours, weekends and public holidays.
Work alone with minimum supervision and/or within a team responsible to the Supervisor.
Participate in the Health, Safety & Risk programs including risk assessment of planned and reactive maintenance work activities.

 

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Growth Strategy Director wanted by SERCO in Dubai

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Career Opportunities: Growth Strategy Director (50115)
Req ID 50115 – Posted 02/05/2018 – United Arab Emirates – Dubai – Executive/Leadership – Full Time
Serco Middle East is recruiting for a Growth Strategy Director to lead a Growth Support team. The key reason for this role is to develop and monitor the division’s strategy and engagement programmes and bring rigour, discipline and structure to business growth initiatives to support its growth and revenue aspirations, by providing leadership and execution in strategy development/implementation support and tracking, strategic account management support, market intelligence and insights activities, solution development and M&A initiatives

The position will ensure that the team exceed its Business Development targets across all 3 key sectors (Integrated Facilities Services (IFS), Transport and Aviation / Defence).
The role will report to the Managing Director Growth and is based in the Serco Middle East Head Office in Rolex Towers in Dubai.

The Growth Support Director will manage the Growth Support team which consists of:

Growth Managers,
Growth Analysts, and
Growth Subject Matter Experts.

Key Responsibilities

Provide leadership to the Growth Support function so that all team members understand and adopt strategy and plans and are motivated to achieve their objectives.
Accountability for overall performance and deliverables produced by the team.

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Heavy Vehicle wanted by SERCO in Abu Dhabi

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Career Opportunities: Driver (Heavy Vehicle) (49094)
Req ID 49094 – Posted 01/05/2018
United Arab Emirates – Abu Dhabi
Logistics – Full Time
Key purpose

The primary responsibility of this position is the operation of trucks/plant machinery.
This position is also required to undertake general duties required and/or
as directed by Contracts Manager/Administrator.
Based on the specific requirement of the role
Key accountabilities

The Driver/Plant Operator needs to be able to drive light and medium vehicles.
General Plant/Machine operation including road machinery (trailer and semi-trailer combinations,) as directed.
Maintain all machinery and equipment (small) to a high standard
Collect and deliver mail, invoices, payments and collections for Serco DA contract as required
To maintain a professional demeanor at all times
To provide transfers to Serco DA staff and visitors as and when requested in a timely and professional manner.
To assist with sorting and distribute internal mail as required
Pick and drop guests as required by bookings with Office Administrator
Liaise with Office Administrator for bookings and assignments
Maintain company provided vehicle by scheduling timely services; ensuring vehicle is always clean and presentable.
To carry out other activities as required by Office Manager SME-OMS
Carry out any other activities as required by the Office Manager including, but not limited to, performing work activities out of formal office hours.
To wear the prescribed uniform at all times.

HSQE Responsibilities and Information Security Responsibilities

Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements.
Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions;
Promote a good HSQE and Information Security culture within their departments and among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimize the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties;

Essential technical and professional skills, knowledge and qualifications

Knowledge

High School Diploma or Higher Secondary Education
UAE Driver’s License with a clean driving record
A good knowledge of all office systems and office administration
Knowledge of Arabic language is preferred.
Understanding of relevant policies and procedures.

Skills

Excellent communication skills with the ability to convey complex information in an easily understood format.
Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
Ability to handle confidential information in strict confidence
Ability to work with high integrity and minimum supervision.
Good interpersonal and customer service skills
A lively, energetic and strong personality a practical “can-do” attitude

Experience

At minimum of 2 years’ driving experience in UAE
A minimum of 1 year administrative experience

Technical Assistant wanted by SERCO in Dubai

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Career Opportunities: E&M Technical Assistant (50621)
Req ID 50621 – Posted 30/04/2018 – United Arab Emirates – Dubai – Trades/Technicians/Maintenance – Full Time
E&M Technical Assistant – Success Profile
Reporting to: Department Team Leader
Division / Function: Transport/Dubai Metro
Base location: Engineering & Maintenance
Job ID: 40001012
Job family: Operations
Serco Leadership Tier: Team Member

Key purpose
The purpose of this position is to provide assistance to respective department Team Leader in performing preventive and corrective maintenance activities covering all related services for Serco Dubai Metro System.
Structure and reporting relationship
Position holder will be reporting to the department Team Leader
Based on the specific requirement of the role

Key accountabilities

Assist the department Engineer, Team Leader & Technician in carrying out all level of preventive and corrective maintenance activities and minor modifications on systems/services in stations, depots, ITPS, MPS and car parks for Dubai Metro.
Assist in diagnosing the cause of malfunction or failure of operational equipment, replace faulty equipment and handover/taken back to the electro-mechanical workshop for repair;
Ensure the maintenance tools & equipment are in good condition both before and after job activities and are documented in specified checklist as per departmental policies;
Assist in carrying out functional test, troubleshoot, and assemble/disassemble tests as required, repair and replace defective parts in different sub-systems of Dubai metro network equipment;
Follow the relevant procedures and work instructions to ensure compliance with Serco Dubai Metro requirements;
Perform roles necessary for the management of the safe system of works, including to meet tight maintenance schedules;
Assist in maintaining accurate maintenance records of system and equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the department Engineer and/or other technical support staff to implement complex systems or new projects;
To act as part of first response team in emergency situation and critical fault handling.
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by the Team Leader and/or other senior Maintenance staff.

Essential technical and professional skills, knowledge and qualifications

Knowledge

Vocational trade certificate or diploma in electronics, electrical, computers, mechanical or civil Engineering discipline or equivalent;

Technical & Professional Skills

Ability to use various electronic/electrical test equipment and PC for the maintenance of Metro systems;
Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities;
Preferably hold a valid UAE driving license with good driving skill and experience.

Experience

Preferably 1 year work experience as a qualified electrical, mechanical, electro-mechanical, or electronics technician/trainee in maintaining and repairing industrial or railway systems.

Senior Accountant wanted by SERCO Dubai

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Career Opportunities: Senior Accountant (50657)
Req ID 50657 – Posted 01/05/2018 – United Arab Emirates – Dubai – Accounting/Finance – Full Time
Senior Accountant – Success Profile
Reporting to: Finance Manager
Division / Function: Transport
Base location: Dubai, United Arab Emirates

Job ID: 40001147
Job family: Finance
Grade: 15
Serco Leadership Tier: Team Member
Key purpose
The purpose of this role is to lead the RTA Maximo Billing (MMS) invoicing for Dubai Metro & Tram contracts and provide support to the Serco Dubai Metro Finance department with analysis, reporting and in delivery of any related SAP Projects .

Structure and reporting relationship

This position reports directly to the Finance Manager – Transport

Based on the specific requirement of the role

Key accountabilities

Responsible for Billing and tracking of invoices within the Dubai Metro and Tram Client Structure;
Analyse and clear out System-generated reports on a timely basis which includes Open PO report, Retro PO report, GRIR report (No GRN and No Invoice), workflow rejection report and cockpit Queries;
Review, collate and submit vendor’s invoices to Support Office and coordinate with Helpdesk to ensure transactions are properly recorded and entered into SAP system prior to performing GRN to minimize erroneous posting;
Respond and resolve subcontractor or vendor payment and invoices-related issues;
Initiate stop payment to vendor or subcontractor in cases of concerns such as duplicate invoices, errors in invoices, missing delivery notes, or wrong PO references;
Assist other PO creators on how to raise PO and to solve issues such as GRN Surplus and Invoice Surplus;
Assist the Finance Manager in Debt collection;
Responsible for timely producing MMS Invoices on a daily basis;
Provide complete compilation of required supporting documents for MMS invoices such as vendor’s invoices, delivery notes, service reports and client approvals;
Must ensure to retain complete back-ups of invoices and supporting attachments;
Raise and process OPS, Projects and 3rd Party Rechargeable Purchase Orders through SAP Purchasing system in a very detailed manner, enforcing completeness of RTA’s approval and supporting documents, such as signed Procurement Requisition Forms, Aconex Letter, PRR and / or Project Definition Statement;
Oversee and support the Finance administrators in raising EM Purchase Order through SAP if needed;
Maintain all records relating to OPS, Projects and 3rd Party rechargeable procurement and ensure client approved documents are organized and made available for invoicing;
Maintain accurately all records relating to rechargeable procurements;
Closely coordinate with Procurement, Commercial, projects team and/or requestor to alert them on any discrepancies or issues related to PRFs and PDS;
Generate list of advance payments for rechargeable procurements which is required for monthly cash flow reporting;
Prepare and keep track advance payment, early vendor payment or manual check request required for rechargeable and liaise with SME Accounts and Helpdesk for on time payment and providing update to Logistics team;
Responsible for clearing of Advance Payments on a monthly basis;
Responsible for providing administrative and clerical support to the Finance and Revenue protection team including official letters, emails, reports and minutes of meetings;
Responsible in scheduling meetings and coordination of appointment diaries, filing system and records;
Perform and carry out any other duties as instructed by the Finance Manager or Finance Business Partner.
Essential technical and professional skills, knowledge and qualifications

Qualifications:

Bachelor’s Degree in Accounting or commensurate experience

Skills

Good time management and organizational skills.
Ability to handle confidential information appropriately.
Ability to liaise in a professional manner with staff at all levels in the organisation and with external parties.
Good communication skills, both written and verbal, and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
Ability to understand complex systems and possess good IT skills.
A mature, proactive and detail oriented individual.
Strong analytical and numerical skills.

Experience

Experience with SAP or similar system and knowledge of billing processes preferable.