Doorman wanted by Bulgari Hotel Dubai

Bulgari hotel Dubai

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Bulgari hotel Dubai
Bulgari hotel Dubai

Residences Doorman
Posting Date Apr 04, 2018
Job Number 18000YIY
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors

Guest Experience Agent wanted by Edition hotel Abu Dhabi

Edition hotel Abu Dhabi

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Edition hotel Abu Dhabi
Edition hotel Abu Dhabi

Guest Experience Agent – The Abu Dhabi EDITION
Posting Date Mar 30, 2018
Job Number 18000X1C
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world’s top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Administering Guest Experience functions, ensuring that the highest levels of hospitality and service are provided. Areas of responsibility include all Switchboard Operations, Room Service Order taking, Restaurant Reservations and supporting Housekeeping coordination duties.

BUSINESS CONTEXT – EDITION

EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings… “all under one roof”.

EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.

EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent.

SCOPE MEASURES:
A Full Time position based at The Abu Dhabi EDITION
Size of Unit (Number of Rooms) 198 Bedroom and 57 Residences

CANDIDATE PROFILE

Education and Experience
High school diploma or GED equivalent.
No supervisory experience is required

IN ROOM DINING ORDER TAKER wanted by Fairmont hotel Dubai

Fairmont hotel Dubai
Fairmont hotel Dubai
Fairmont hotel Dubai

In Room Dining Order Taker (DBI02530)
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Primary Location: United Arab Emirates-Dubai-Fairmont Dubai
Employee Status: Regular
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In Room Dining Order TakerOur guests are always at home at Fairmont Hotels & Resorts – and their In Room Dining experience is no exception. As an Order Taker providing warm service, efficiency and knowledge of our menu offerings, you will ensure the accuracy and timeliness of every memorable meal.

Hotel Overview:
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai’s key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service

Summary of Responsibilities:
Reporting to the In Room Dining Manager responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Maintain proper telephone etiquette at all times
Have full knowledge of beverage lists
Record guest orders accurately and efficiently while honoring all special requests
Follow outlet policies, procedures and service standards
Have full knowledge of all menu items, garnishes, contents and preparation methods
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned

Qualifications:
Previous service experience an asset
Previous Point of Sale System experience preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
Constant sitting and standing throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: Ongoing
Job Number: DBI02530

 

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Front Desk Agent wanted by Ritz Carlton Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Description
Posting Date Feb 27, 2018
Job Number 180006U6
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Guest Services Assistant wanted by Madinat hotel Dubai

Al Qasr Hotel Madinat Jumeirah Dubai

APPLY HERE Job Number: 180000U6

Al Qasr Hotel Madinat Jumeirah Dubai
Al Qasr Hotel Madinat Jumeirah Dubai

Guest Services Assistant, Telecommunications – Madinat Jumeirah – (180000U6)

About Jumeirah and the hotel:

At Jumeirah we are committed to encouraging and developing our colleagues in a world-class environment. We value diversity and equal opportunities, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region’s leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the role:

An opportunity has arisen for a Guest Services Assistant to join Telecommunications department in Madinat Jumeirah. The main duties and responsibilities of this role:

Answer all calls according to the set standards in the department training
Manual
Adhering to the set standards of the departments SOP’s and Training Manual
Assist with requests or pass it on to the concerned department/room number
Maintaining a professional tone of voice while communicating with guests, callers and colleagues.
Use of correct and standardized English and phrases.
Handle all incoming and outgoing faxes for guests/departments
Handle messages for in-house and expected guests
Follow up all relevant duties and requests.
Handle all Emergencies efficiently
Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
Ensure that all notice boards and which board are updated daily (i.e. Duty Manager, Functions, VIP’s etc.).
To ensure that the Telephone equipment is in working order (report any faults to the Manager

About You:

The ideal candidate for this position will have the following experience and qualifications:

Previous experience in a five star hotel as Telephone Operator /cross training in Telephones.
Outgoing personality with ability to communicate with guests and colleagues
Should have a Secondary School Certificate or Degree
Excellent English communication skills
Additional language is an added value
About the Benefits:

This position offers a competitive salary and package which includes; fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

Primary Location: United Arab Emirates-DUBAI-Madinat Jumeirah
Job: Guest Services Assistant
Organization: Dubai Region [Main]
Job Posting: Feb 26, 2018, 1:39:02 PM

 

Guest Relations Executive wanted by Jumeirah hotel in Dubai

Hotel room Jumeirah Beach Hotel Dubai

APPLY HERE SEARCH FOR JOB NUMBER: 1700043Y

Hotel room Jumeirah Beach Hotel Dubai
Hotel room Jumeirah Beach Hotel Dubai

Guest Relations Executive – Restaurant – Jumeirah Pre-Opening Hotel – (1700043Y)
About Jumeirah:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

About the role:
An opportunity has arisen for a highly motivated,experienced and hard working individual to join the pre-opening team of luxury hotel in Jumeirah Group.
The main purpose of this position is to be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet, ensure personalized welcoming for all diners. Coordinate table allocation and flow of bookings, actively promoting F&B offering, taking bookings, menu printing, buffet labels and other administration tasks. Your main duties will include:
Meeting & greeting guest visiting the hotel and the restaurants or banquet functions
Actively promoting the F&B offering of the hotel and offering to handle reservations
Menu printing
Follow up on administrational tasks
Offering welcome arrival experience
Escorting to table while explaining buffet offering
Ascertain satisfaction of table
Ascertain additional requirements of pashmina, reading glasses, bag hanger etc.
Ensuring full registration addressing the guest by name
Follow up on payment of group bookings
Extending farewell whilst inviting guests back to return
Cashiering
Table allocation
Assisting other F&B outlets when ever needed
Ensure that s/he adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety, HACCP

About you:

The ideal candidate for this position will have the following experience and qualifications:
2 years’ experience in similar role in Food and Beverage department
High level of verbal and written English is essential
Proficient in MS Word, Excel and PowerPoint
Knowledge in Micros, Opera and additional languages are desirable
Have good knowledge and understanding of Food and Beverage operations
About the Benefits:

This position offers a highly competitive salary and package which includes:Fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Primary Location: United Arab Emirates-DUBAI
Job: Guest Relations Executive
Organization: Dubai Region [Main]
Job Posting: Feb 22, 2018, 1:28:47 PM

Reservation Agent wanted by Rotana hotel in Dubai

Al Bandar Rotana hotel Dubai

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Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Date Posted: 2018/02/15 16:39:18
Expiry Date: 2018/04/16
Ref. JB3772780 Post Share Tweet
Al Bandar Rotana
Revenue – Reservation Agent
Al Bandar Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

Process and confirm guest room reservations made by clients on the phone, letter or fax
Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
Promote and maintain good public relations and endeavors to maximize business
Maintain an accurate room status at all times
Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
<b>Education, Qualifications & Experiences</b>

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

<b>Knowledge & Competencies</b>

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

Understanding the job

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

FRONT DESK AGENT wanted by Waldorf Astoria Hotel in Dubai

waldorf astoria Dubai the palm

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waldorf astoria Dubai the palm
waldorf astoria Dubai the palm

Job Summary
A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all heath and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

What are we looking for?
Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in Front Desk

Positive attitude and good communication skills both written and verbal

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Front Office

Diploma / Certificate in Hotel Management or equivalent

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts — offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations

 

Rooms Controller wanted by Lapita Hotel in Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Description
Posting Date Feb 11, 2018
Job Number 18000D7D
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

JOB SUMMARY
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

SPECIFIC DUTIES
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of Lapita Hotel product and services.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.
Ensure Contingency Reports are regularly printed and filed accordingly.
Pre Block VIP and Marriott Elite members’ arrivals taking into account any special requirements.
Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
Follow MRT program with housekeeping department.
Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.

Armani hotel in Dubai is looking for a telephone operator

Armani hotel in Dubai
Armani hotel in Dubai
Armani hotel in Dubai

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Telephone Operator

The Telephone Operator is responsible to ensure that the highest level of efficiency and guest satisfaction will be achieved in the Telephone Operation whilst maximizing telephone and other related revenue in accordance with the operating procedures and standards.

  • Maintains the privacy and ensures security of in-house guests
  • Assists the operation with check-in and check-out, attends to guest in the business center, answers phones and e-mail correspondence and any other enquires in accordance to the hotel SOP’s and regulations
  • Responsible to send LTR1 to our guests within 24 hours of making the booking and LTR2 7 days or less prior to arrival
  • Responsible to ensure that daily communication is done in regards to guests arrivals, pre-arrangements, guest preferences, follow ups and traces
  • Responsible for performing all the wake up calls and informing the concerned ALSM and the Lifestyle manager if the guest did not respond to the wakeup call to take charge of making sure the guest is physically woke up

Armani hotel in Dubai is looking for a Guest service agent

Armani hotel in Dubai

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Guest Service (Chinese & Italian)

Armani hotel in Dubai
Armani hotel in Dubai

The Guest Service Agent acts as an ambassador and host for all hotel and social guests at the Armani Hotel Dubai. The Guest Service Agent is responsible for the “Stay with Armani” experience of all our guests. The Guest Service Agent is Mr. Armani’s Brand Ambassador and treasures and values the Armani Brand at all times on site and off site.

  • Performs check-ins and check-outs, attends to guest in the business center, answers phones and e-mail correspondence and any other enquires in accordance to the hotel SOP’s and regulations
  • Carry out the registration procedures required for guests staying at the hotel, ensuring that local law and hotel’s credit policies are adhered to at all times
  • Carry out cashiering duties for in house guests, in accordance with the hotel credit policy
  • Handles all guest and internal guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Accomplishes a set of administrative duties such as writing reports and other specific duties related to the job function

ROOM SERVICE ORDERTAKER at NOVOTEL Dubai

Novotel Dubai world trade centre
Novotel Dubai world trade centre
Novotel Dubai world trade centre

Novotel at the world trade center Dubai

Apply here

KEY TASKS
To assist the Room Service manager / Room Service Supervisor in all daily operational aspects .To ensure that proactive hospitality and suggestive selling are a primary concern. Guest handling skills must be superior in standards, while communication, follow-up and firm, but fair management are the key to reach this goal.
Smile is to be part of the uniform.
Room service order taken, delivered and processed with accuracy in guest accounts and charging.
Efficient and thorough undertaking of all duties for rooms service following procedure.

Skills needed

Professional experience
3 to 5 years
Languages essential
English (Fluent)

Status Full Time
Anticipated Start Date 01-01-2018

 

 

CONTACT
T&C Department H7080-HR5@accor.com
045195555

Apply here