GUEST EXPERIENCE MANAGER wanted bu Sofitel hotel Dubai

Sofitel hotel Jumeirah beach Dubai

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Sofitel hotel Jumeirah beach Dubai
Sofitel hotel Jumeirah beach Dubai

Sofitel Dubai Jumeirah Beach
Managed hotel
City DUBAI State Northern UAE Country United Arab Emirates
Sofitel Dubai Jumeirah BeachSofitel Dubai Jumeirah Beach is a 5-star luxury hotel situated with Jumeirah Beach Residence (JBR) at the heart of Dubai Marina opening directly onto “The Walk” – Dubai’s most popular recreation promenade as well as the new beachfront low rise leisure and retail destination “The Beach”. The hotel artfully blends Arabic design features with exquisite French elegance. A short walk from the sea shore the 31 story building features 438 rooms and suites each with a private balcony offering views across the Arabian Gulf, 4 restaurants bars, Club Millesime™ Executive lounge, InspiredMeetings™ conference facilities and “So FIT” Health club.

Discover the hotel
CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 13-05-2018

SKILLS
Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
Arabic (Fluent)
KEY TASKS
This position has as key objectives for the continuous improvement and operational implementation of the Guest Experience and online reputation of the Hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting the GM on achieving positive results and Guest Experience targets. She/he will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand standards and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.

Director of Human Resources wanted by Rotana HQ in Abu Dhabi

rose rayhaan rotana hotel Dubai

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rose rayhaan rotana hotel Dubai
rose rayhaan rotana hotel Dubai

Posted Date: 2018/04/05 18:09:53
Expiry Date: Jun 04, 2018
Ref. JB3788384
Rotana Corporate Office
Human Resources – Corporate Director of Human Resources
Rotana Corporate Office

Job Description
We are currently seeking for passionate and dynamic guest-focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of service.
As a Corporate Director of Human Resources you are responsible to lead company related HR projects as well as oversee all aspects of the Human Resources operation for Rotana hotels. The role will include key responsibilities such as:

• Assist the Corporate Vice President – Human Resources in developing and managing Human Resources guidelines & functions and re-assess, review and upgrade schemes and policies to enable the company to stay competitive

• Work closely with developers to enhance HR systems and continuously improve information management

• Conduct scheduled visits to the properties to ensure the compliance with established Rotana policies, procedures and standards with a detailed written field visit report

• Review and submit the manning budgets for Rotana properties

• Support and co-ordinate manpower plans, talent management and succession planning activities in the hotel, including direct reports and act as the communication link between the corporate office and the hotels

• Ensure all hotels are in legal compliance with all existing and newly implemented government directives and laws

Skills
Education, Qualifications & Experiences

You should have a minimum of three years experience in an HR Leadership role with multi-property responsibility. You must possess a high level of computer literacy and excellent English communication skills. Arabic speaking would be an advantage. Additionally, the right candidate has an immaculate personal presentation, high flexibility to travel and a great aptitude on guiding Senior Managers. Previous gulf experiences are preferred and a track record of career progress and stability is essential.

Knowledge & Competencies

The ideal candidate will be hands-on, enjoys leading from the front and be part of a winning team. Additionally, the person is capable of dealing with high level of confidentiality, has the ability to think laterally while possessing the following competencies:

Adaptability

Customer Focus

Drive for Results

Influencing Outcomes

Leading People

Managing Operation

Planning for Business

Team Building

Understanding the Business

Valuing Diversity

Food & Beverage Manager – St Regis hotel – Abu Dhabi

st regis hotel abu dhabi

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st regis hotel abu dhabi
st regis hotel abu dhabi

Food & Beverage Manager
Job Description
Posting Date Apr 04, 2018
Job Number 18000XNC
Job Category Food and Beverage & Culinary
Location The St. Regis Saadiyat Island Resort, Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi with The St. Regis Saadiyat Island, Abu Dhabi, created by thoughtful Mediterranean architecture and a contemporary interior design.

The award-winning St. Regis Saadiyat Island Resort is the city’s true beachfront leisure address located just 20 minutes from Abu Dhabi International Airport and 10 minutes from the city’s bustling downtown.

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest’s concerns.

• Understands the brand’s service culture.

• Ensures that all employees, team leaders and managers understand the brand’s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest’s expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

Human Resources Manager wanted by Falcon Aviation Abu Dhabi

Falcon aviation services UAE
Falcon aviation services UAE
Falcon aviation services UAE

A challenging and exciting opportunity has arisen within our HR department. We are seeking a talented and strategic minded Arabic Speaker Human Resources Manager who will report directly to the COO and Managing Director. This is a full time position based in Abu Dhabi and will attract a competitive family status benefits including Accommodation Allowance, Schooling Allowance, Family Health Insurance, Self-Life Insurance, 30 Working Days of Annual Leave and Family Return Flight Ticket to Point of Hire.

If you meet the criteria below, please apply by sending your Resume / CV to alya.assawi@falconaviation.ae stating your current location, notice period, salary remuneration package and desired salary remuneration package.

Required Applicant Criteria:

Essential Criteria

Minimum of 10 years of experience in HR including 3+ years of experience in Aviation or Oil & Gas Industry
MBA in HR or Bachelor’s Degree and CIPD / SHRM qualified (or equivalent)
Broad Generalist HR background including substantial experience in Recruitment & Selection, Restructuring, Job Evaluation, Competency Assessment and Performance Management
Current or recent experience in managing an HR team of 5+ with 400+ employee company
Proven track record for devising, implementing and executing strategic HR Policies and Procedures in line with Labor Law and Company strategy
Committed to driving change behaviorally and culturally through successful people management
Previous experience in implementing HRS or using well known HRS
Proficient in MS Office
High level of proficiency in English language skills
Arabic Speaker is a must
Desirable Criteria

UAE experience
Short notice period or available immediately
Personal Attributes

Ability to communicate at all levels, including Board level
Strong Leadership, Motivational and Management qualities

Resume / CV to alya.assawi@falconaviation.ae stating your current location, notice period, salary remuneration package and desired salary remuneration package.

Internal Communications Manager wanted by FlyDubai in Dubai

FlyDubai logo

FlyDubai logo
FlyDubai logo

 
Internal Communications Manager
 
This role is responsible for conducting all aspects of Internal Communications within flydubai, ensuring policies are aligned with the company’s goals and objectives. To ensure communications are effective, well designed and executed, timely and appropriate. To achieve understanding throughout the company of what flydubai stands for and creating an environment in which employees are communicated with and listened to. To help ensure flydubai staff ‘live’ the brand at all levels of the organisation. To ensure an accurate, timely and appropriate flow of information throughout all levels of the organisation.
 
Key Activities

1. Manage communications to a broad range of stakeholders and cultures, remaining cognisant that two-thirds of our employees are not office-based, targeting and delivering communications appropriate to all employees.
2. Draft and distribute clear, creative and effective internal communications.
3. Apply excellent written and verbal communications skills to every task.
4. Create and maintain our internal communications guidelines which will form part of the PR Toolkit.
5. Build a strong network of relationships internally that will enable effective communication across flydubai, in particular, working closely with our Human Resources (HR) and Learning and Development departments.

6. Ensure alignment and co-ordination on content and timing with any related external communications, working closely with the media relations team to deliver this.
7. Develop and manage flydubai’s corporate Intranet on SharePoint. Gain an understanding of what news our colleagues would like to hear about, what channels they would like to receive this news and with what frequency. Work closely with our Digital Communications Specialist to develop content to help drive engagement with our employees.
8. Develop and implement creative feedback channels via the Intranet, staff meetings, and other tools, including working closely with HR on employee surveys.
9. Work closely with our Events team to create and deliver a range of internal events that provide platforms for us to engage with our employees.
10. Assist in preparing and managing the internal communications aspect to flydubai’s issues management toolkit and crisis communications plan ensuring that it is kept up to date with all relevant internal contacts.
11. Develop our approach to Corporate Social Responsibility developing guidelines for charitable support.
12. Develop measurement tools to gauge effectiveness of the internal communications strategy.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 4 years’ experience in a similar role in the private or public sector
• Previous experience in the aviation or travel industries is preferred.

Additional Requirements

• Previous airline experience desirable but not essential
• Implementing and maintaining a company intranet
• Experience of working in and with a multicultural organization
• Excellent written and verbal English language skills

CORE COMPETENCIES

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

 

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ASSISTANT food and beverage MANAGER wanted by DoubleTree Hilton in RAK

double tree by hilton in RAK UAE

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double tree by hilton in RAK UAE
double tree by hilton in RAK UAE

ASSISTANT F&B MANAGER
DoubleTree by Hilton

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Not ready to apply?
Job Summary
An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As an Assistant Food and Beverage Manager, you will be responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Assistant Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee operations of Food and Beverage outlets
Maintain exceptional levels of customer service
Recruit, manage, train, and develop the team
Assist with annual and mid-year appraisals with team members under your responsibility
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines
Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Deputise for the Food and Beverage manager in their absence
Comply with hotel security, fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?

An Assistant Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Food and Beverage Management or Supervisory experience
Knowledge of Financial Systems
Flexibility to respond to a range of work situations
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Willingness to develop team members and self
Degree in Relevant Area

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

 

Sector leader wanted by Mott Macdonald in Abu Dhabi

Mott McDonald logo

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Mott McDonald logo
Mott McDonald logo

Sector leader – built environment
Job Profile
Mott MacDonald is a £1.2 billion management, engineering and development consultancy with 16,000 staff and a global reach spanning six continents. Our network of 180 principal offices in 140 countries gives us local market insight backed by world class expertise to deliver excellence for every client.

We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.
Job Description
Main Purpose of the Job:

A highly influential role with responsibility for driving sustainable sector growth across target markets within the Territory.
The Sector Lead will play a pivotal role in leading the strategic positioning of Mott MacDonald through a compelling and well-articulated value proposition. The role will have a significant strategic input to client engagement, resource planning and proposal activities for the Built Environment Sector.

Key responsibilities/Duties:
To build and leverage senior level networks with clients, partners and competitors
To facilitate the use of the Sector Strategy to drive business plans
Working with the Global Sector lead to prioritise investment within the Region, including acquisitions, staff bulk hires, market entries and exits etc. at the strategic level
To support optimal deployment of MMs expertise in bidding and delivering work, balancing the needs of the Regional and Global sector, particularly in consideration of significant pursuits.
To identify at the strategic level when different operating models are needed for specialty and scale projects, and driving use of Global Delivery Services (GDS)
Providing oversite on project outcomes to maximise sector performance through review and challenge
To identify and recruit strategic hires and ensure optimal deployment
To drive knowledge sharing, innovation and thought leadership
To drive sector based practice activities across the Region
To promote alignment and collaboration both within and across sectors
Allocate Regional growth objectives for target and existing key client accounts
Lead the identification of new client, product, service and proposition opportunities, and the development of differentiated and commercially viable service offerings that enable growth
Lead and support key strategic pursuits & bids by contributing insights and leading the engagement of the most senior client and business leaders.
Promote improvement in profitability and reduction of working capital by sharing best practices across the Region
Ensure a comprehensive approach to succession planning across the region, appropriately linked to Global Sector succession management
To facilitate comprehensive resource planning within the Region based on strong knowledge of contracted work and prospect pipelines
Set priorities (within authority limits) for pursuits, and strategies for capture planning and bidding
Identification and development of Business Advisor relationships
MM Ethical standard are maintained through all business development and market activities
Candidate Specification
The ideal candidate will currently be operating in a senior leadership role and have significant Built Environment technical and Sector knowledge

We are looking for a combination of the following:
Demonstrable management and leadership experience within a project & programme management and/or consulting engineering consultancy.
Significant project delivery experience as Project Director or Senior Project Manager, including commercial, financial and technical control
Extensive experience in the delivery of Built Environment projects ideally in the Middle East.
Technical expertise in project and programme management, engineering planning, design and construction
A track record in client-facing, business development and successful bidding and a track record of project delivery
Self-motivated with strong interpersonal skills and excellent organisational skills
Motivational and leadership skills and an interest in mentoring and developing senior and intermediate staff
Previous Middle East experience is preferred for the role

Manager, Visitor Services wanted by Sharjah Art Foundation UAE

Sharjah Art Foundation UAE

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Sharjah Art Foundation UAE
Sharjah Art Foundation UAE

SHARJAH ART FOUNDATION
Manager, Visitor Services
Job Description
Responsible for delivering an exceptional visitor experience by
strategically planning for and/or managing individual and group visits to SAF as well as researching, identifying and contacting potential audiences. The work of the Head of Visitor Services should result in a measurable increase in visitor numbers and repeat visits by current visitors.
Duties include:
1. Researching, identifying and contacting potential new audiences
a. Coordinating with education, community outreach and
development teams regarding their priorities and
current contacts in order to agree on goals and plan
and execute strategy
b. Delivering on agreed goals
c. Working with SAF marketing and press teams to
supplement and reinforce strategies to achieve agreed
goals
2. Supporting the curatorial, education, community outreach and
development teams by providing logistical support and coordination
for their respective group visits and developing welcome packs and
other materials for visitors
3. Working with curatorial and education teams to develop and
produce materials for guided and self-guided tours and overseeing
the supply and distribution of these materials
a. Printed materials
b. Audio guides
4. Taking responsibility for SAF guides
a. Developing materials for guides
b. Training and managing guides
5. Taking responsibility for information desks
a. Staffing
b. Protocols
c. Materials available
SHARJAH ART FOUNDATION
6. Gathering visitor data and statistics
a. Managing systems for collecting information
b. Developing and producing regular reports on this
information
7. Developing and managing a volunteer system
8. Developing systems for visitor feedback

Duty Manager wanted by mediclinic in Abu Dhabi

Mediclinic Parkview Dubai

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Mediclinic Parkview Dubai
Mediclinic Parkview Dubai

Closing date: 2018/03/01
Details
Duty Manager (180221-1) – MC Logo
MME Ref Number MAIR 180119-4
Job Title Duty Manager
Business Unit Mediclinic Airport Road Hospital
Department Nursing
Job Type Permanent
Location – City Abu Dhabi
Location – Country United Arab Emirates
Recruiter Jing Guadalquiver
Job Description Mediclinic Middle East is looking for an exceptional leader and Nursing expert for a newly available position at Airport Road Hospital, Abu Dhabi, United Arab Emirates.

Mediclinic Airport Road Hospital is a JCIA accredited, modern facility established in 2008 with a total licensed capacity of more than 130 beds. The hospital provides a wide range of inpatient and outpatient services including a 24-hour Emergency department.

The Duty Manager or Nursing Supervisor reports to the Director of Nursing and in collaboration with senior management and Nurse Unit Managers, effectively manages human resources and patient flow in the hospital. The Duty Manager plays a lead role in the management of emergency procedures, and facilitates collaboration between all staff within Mediclinic Airport Road Hospital, and any referring facility, to provide optimum healthcare to our community.

To qualify for the role, you must have at least five years relevant experience in either Managerial or Supervisory capacity.
Requirements •Candidates with at least two (2) years as a duty manager experience or similar capacity preferably in a private healthcare environment, will be given preference
•Arabic language skill is well regarded
•Bachelor of Science in Nursing from an accredited institute recognized by Health Authority of Abu Dhabi (HAAD)
•Proof of valid registration as a Registered Nurse from home country
• International license if one works outside their home country
•Post Graduate Diploma in Nursing Management program is a definite advantage
•Demonstrated competence in working autonomously as required
•Experience with policy and procedure development and implementation
•Demonstrated leadership and mentor-ship skills, as they relate to a clinical setting
•Demonstrated understanding with regard to the nature of service culture and the process of building it
•Well- developed interpersonal and relationship building skills
•Able to promote excellence in patient care through risk management and quality improvement
Key Outputs •Acts on behalf of the Hospital Director, Medical Director and Nursing Director, out of hours in decision making and escalating issues or concerns where applicable
•Works collaboratively with the Nurse Managers in regards to patient flow, noting that this position assumes responsibilities for patient flow management when the Nurse Manager is not on duty
•Demonstrates advanced and effective communication which may include conflict resolution and managing change
•Accountable for promoting effective and cost efficient management of hospital resources including human resources, material resources, patient flow resources and services within and available to Mediclinic Airport Road Hospital in collaboration with the Hospital Directorate Team
•Accountable for the timely and appropriate coordination of staffing and patient flow activities within the hospital to ensure quality cost effective patient outcomes
•Reports on Hospital activity, staffing, emergency management and patient flow activity, initiatives and outcomes to Director of Nursing and other executive staff
•Sets as an example and direction of others by acting as a role model. Inspire a positive attitude towards work and motivates others towards vision and goal achievement
•Actively supports and maintains the core ideology and envisioned future to become the employer of choice, service provider of choice, as well as investment of choice
•Exhibits full responsibility for own achievements and consistently maintains a high level of self-management that contributes to sustained high performance
•Understands and promotes the inclusion and acceptance of diversity in the workplace
Other Information Mediclinic Middle East is the largest private healthcare provider in the UAE.
Mediclinic Middle East is part of Mediclinic International, a private hospital group with three operating platforms in Southern Africa (South Africa and Namibia), Switzerland and the United Arab Emirates.

Mediclinic Middle East currently operates six hospitals, more than 20 clinics and over 700 inpatient beds across Dubai, Abu Dhabi, Al Ain and the Western Region.

Service Manager wanted by Rapid in Dubai

Rapid Access Dubai logo

APPLY HERE (type DUB0169)  in Job Number field then search

Rapid Access Dubai logoService Manager – Dubai-DUB0169
Description

Reporting into the Regional Engineering Manager, the Service Manager is the first line of operational management level in their respective depot.

In this highly autonomous role, the Service Manager will lead the team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot.

This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. The role holder will also develop and implement plans to ensure that projects and repairs are delivered on time and on budget.

The Service Manager will also play an active part in strengthen our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. They will also support the wider business teams by identifying opportunities for additional, repeat or new business.

This is a hands-on role working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required.

Maintenance Operations

Manage the operational technical service functions across the assigned geographical region to ensure project plans and timescales are met

Drive, implement the operational excellence programme to ensure continual improvements throughout the Engineering department

Monitor operational and financial data and review against agreed forecasts and targets

Implement technical strategy to deliver the high-quality fleet reliability and service to our customers

Produce monthly service schedule and organise workload of engineers to ensure all work is completed in accordance within agreed timescales

Identify, plan, procure and logistically manage the fleet, tools and materials to service demand

Maintain fleet performance and appearance as per manufacturer and company guidelines

Produce month-end reports and analysis such as machine reliability, breakdown and performance and inspection for senior management review. Provide recommendations for improvements where necessary

Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy

Lead the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers

Establish safety and security procedures. Ensures that all health and safety legislation is adhered to

Team Management

Support the Regional Engineering Manager with recruitment and selection of engineering staff

Day-to-day service management of the technical service teams

Ensure performance of all staff achieves agreed objectives

Identify training and development needs of service engineer staff and provide training and development in line with achievement of individual, depot and corporate objectives

Qualifications

The chosen candidate will meet ALL the essential criteria below:

Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector

Experienced Service Manager with an in-depth understanding of global standard operating procedures and governance

Must have a successful track record in hands on experience and be able to demonstrate highly effective engineering skills with hydraulics, pneumatics, electrical, mechanical and diesel engines

Ability to analyse data, diagnose root cause engineering issues and take action to deliver sustained improvement

Understanding of business planning activities including cost management and cost recovery, resource management and organisational design

Costs control and financial knowledge

Must be fully conversant with Health & Safety legislation

Must have previous experience of managing engineering teams and motivating employees to perform as a team

A clean driving licence

OUTLET MANAGER (PREFERABLY ARABIC SPEAKING) wanted by NOVOTEL Dubai

Novotel hotel Al Barsha Dubai

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Novotel hotel Al Barsha Dubai
Novotel hotel Al Barsha Dubai

Posted on: 20/02/2018

OUTLET MANAGER (PREFERABLY ARABIC SPEAKING)
Job Reference 281672 • Profession Restaurant | Breakfast Manager (m/f)

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HOTEL OR ENTITY
Novotel Fujairah
Managed hotel
City FUJAIRAH State Eastern UAE Country United Arab Emirates
Novotel FujairahNovotel, Ibis & Adagio – with Novotel having 182 rooms, Ibis having 180 rooms and 72 serviced apartments in Adagio respectively located in the Heart of Fujairah city , United Arab Emirates featuring 2 restaurants,
2 coffee shops, 3 bars, conferencing facilities, outdoor pool, Gym, WIFI, Business Centre and indoor parking.
Discover the hotel
CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 20-03-2018
CONTACT
Mahmoud Ramy H6822-HR@accor.com
092234860
SKILLS
Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential
English (Fluent)
ESSENTIAL AND OPTIONAL REQUIREMENTS
Excel
Micros
Opéra
KEY TASKS
SCOPE & GENERAL PURPOSE OF JOB
To manage his/her assigned outlet as a successful independent profit centre, ensuring maximum guest satisfaction consistent with Accor’s International standards, through planning, organizing, directing and controlling the Food & Beverage operation and administration.

To be responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in preparing and serving of food & beverages in the restaurants.

To be flexible and extend job duties and responsibilities, which do not distinctly differ in nature from the original assigned work, including re-assignment to alternative departments and areas if required, to meet business demand and guest service needs.

To ensure that Food & Beverage is served to the guests in the assigned station / section in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room Service, Pool Restaurant) in order to maximize guest satisfaction and return clientele.

MAIN RESPONSIBILITY
• To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
• To strictly adhere to the established operating expenses and ensure that all costs are controlled.
• To ensure an effective payroll control through a flexible work force maximizing the utilization of employees and closely cooperating with other Food & Beverage outlets.
• To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
• To obtain and account for the correct settlement of all sales and be overall responsible for cashier/bar floats and their maintenance.
• To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
• To identify and correct any errors.
• To monitor operating supplies by maintaining and controlling established beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
• To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
• To handle cashiering duties as and when assigned by the F&B Manager.
• To be responsible for the food & beverage cost and to set standard recipes for all food & beverages.
• To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Novotel & Ibis Hotels Standards of Performance.
• To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures..
• To be responsible for the food hygiene and safety of the outlet as a whole by ensuring that all equipment’s are working properly and all employees are trained to work safely with it.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure security of all storage areas for beverages.
• Performs duties common to all captains or waiters and other duties as may be assigned.
• To prepare and serve food & beverage orders and provide a courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
• Participates in planning of food & beverage lists.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work (see attached Master Task List) to the standard set. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
• To be a hands-on Manager and be present at all times in the Restaurant, especially during busy periods.
• To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
• To liaise with the Kitchen and the entire Food & Beverage Department on daily operation and quality control.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
• To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day to day operation.

REPORTING LINE
Reports to the Food and Beverage Manager

FOOD & BEVERAGE SUPERVISOR wanted by IBIS Dubai

ibis world trade centre dubai

APPLY HERE

 

ibis world trade centre dubai
ibis world trade centre dubai

DATE POSTED 20/02/2018

FOOD & BEVERAGE SUPERVISOR
Job Reference 281685 • Profession Restaurant | Waiter – Waitress

APPLY TO THIS VACANCY
HOTEL OR ENTITY
Ibis One Central Hotel
City DUBAI State Northern UAE Country United Arab Emirates
Ibis One Central HotelNovotel Ibis World Trade Centre and Ibis One Central are located just off Sheikh Zayed Road. The hotel complex is a part of the Dubai Convention and Exhibition Centre, and is only minutes from Dubai Mall, DIFC, Bur Dubai and Deira. Novotel & Ibis Hotels’ offer a combined total of 1210 bedrooms, multiple meeting rooms, food & beverage outlets, a fitness centre, pool and treatment area.
Discover the hotel
CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-03-2018
CONTACT
Ndwiga Roselyn H7080-EL1@accor.com
045195555
SKILLS
Level of Education
Associate
Areas of study
Food and beverage
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
ESSENTIAL AND OPTIONAL REQUIREMENTS
· Good interpersonal skills and self-confident
· Guest oriented and service minded, with attention to quality
· Good sales skills
· Dynamic
· Good presentation
· A thorough and organised approach

Micros
KEY TASKS
To assist the Assistant Restaurant Manager / Restaurant Manager in all daily operational aspects of his/her designated restaurant. To ensue that proactive hospitality and suggestive selling are a primary concern. Presentation of all food and beverage items must be of unique and outstanding quality. Guest handling skills must be superior in standards, while communication, follow-up and firm, but fair management are the key to reach this goal. Smile is to be part of the uniform.
IBIS AND ITS PEOPLE
Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme, enables staff to:
– become more professional by acquiring new skills,
– learn a second profession,
– be more independent in guest relations,
– receive recognition for their skills

International Facilities Operations Manager wanted by DWF in Dubai

APPLY HERE

To lead and manage the facilities and client support functions internationally ensuring that the services provided are of a high quality in terms of effectiveness, efficiency and best value and in the provision of an appropriate and professional service to within agreed service levels.

This is an exciting role within an ever-changing environment. It will be both challenging and rewarding and will allow the opportunity to exercise initiative and to gain and develop a broad variety of different skills. You will develop a culture of continuous improvement and encourage a value added service provision through innovation and best practice.

You will ensure an appropriate and professional service and provide a safe, comfortable and operational working environment for all colleagues, in respect of Health & Safety, Space and Office Planning, Office Services and Welfare Facilities and to protect the value of the businesses property portfolio through Asset Management, Building Maintenance and M&E Maintenance.

Main Duties
Customer Management:
• To act as the primary interface between location Management Teams, Customers and all Core Services’ departments for service and project specification, project management and delivery and improvement of service, to ensure business continuity and customer satisfaction.
• Communication with building users, seeking opportunities to develop and promote the Facilities contribution to the overall business success. Ensuring high levels of customer care to both internal customers and external clients & visitors. Identify accurately the needs of internal customers and work to exceed the customers’ expectations by delivering a high quality service. This includes quality of the workspace along with good standards of housekeeping throughout the building and associated areas;
• To ensure that customer’s requests and calls initiated via the Help Desk , are responded to in an effective and professional manner and within agreed service levels.
• Establish and maintain good occupant relationships and communications through personal contact and regular meetings with location Teams, office management and colleagues.

Service Delivery & Contract Management:
• Responsible for the overall management of the office, infrastructure and facilities services. To include the management and control of local suppliers, consultants, contractors, engineering resources and sub-contracted services.
• In conjunction with the Office Executive Partner/s monitor the usage of premises and provide input into the strategic management of premises in the office;
• In conjunction with local office managers, management of outsourced ‘hard and soft’ support contracts for all international offices e.g. catering, vending, security, cleaning, mechanical and electrical services, fire protection, lifts, building repairs and grounds maintenance.
• Co-ordination of all international external suppliers, consultants, contractors, sub-contracted services and internal Core Services’ departments.
• To ensure that all work undertaken, by or on behalf of Core Services, complies with the requirements of the EFQM quality system.
• Co-ordinate contractor performance measurement reviews, and prepare reports as appropriate in accordance with the Performance Measurement System.
• Monitor, maintain and review Service Level agreements and manage the ongoing development and continuous improvement of service provision to minimise business risk and to meet objectives whilst maximising service quality and value for money.

Budget Management:
• To forecast and manage the location OPEX and CAPEX budgets, including monthly monitoring and quarterly forecasting, ensuring that correct and efficient budgetary control is exercised over all expenditure and that service delivery is provided within budgetary constraints. Ensure that any non-conformance to the plan is highlighted on a timely basis.

Project Management:
To undertake projects, within field of responsibility, ensuring that they are completed on time and in budget and to the customer’s satisfaction
• To oversee and co-ordinate the activities of internal and external Project Managers and to be responsible to the customer for the delivery of all projects.
• To ensure that all necessary information, as detailed in the ‘Handover Procedure’ document is made available at the handover stage of the project

Business Continuity:
• Maintain the security of the businesses investments in people, buildings, infrastructure and services, by the proper conduct of maintenance, repair and Health and Safety policies, in keeping with legislation and the Businesses defined requirements.
• To ensure that all information relating to the Firm’s Business Continuity Plan is regularly updated. Participate in Business Continuity and Contingency Planning and assist with incident recovery.

Utility Services:
• To ensure the reliable and secure provision of basic services. I.e. electricity, water, gas, fuel, drainage and refuse disposal. To ensure adequate provision is made for the continuation of these services in an emergency or disaster situation.

Office Services:
• Responsible for the management of the post room, reception, switchboard, meeting/video conferencing facilities catering, vending, security and cleaning services across international locations, in order to present an acceptable image to our external customers and visitors and effectively meet the requirements of internal customers.

Space Planning:
• To advise and negotiate, with senior managers, on accommodation issues and to plan and execute accommodation moves and changes.
• To monitor accommodation requirements and to make recommendations that will enable an accommodation strategy to be developed for the planned growth of the business.
• To respond to the larger departmental re-organisations by planning, organising and co-ordinating projects in conjunction with internal Core Services’ departments and external contractors to maximise efficiency and minimise disruption.
• To build, decorate and maintain appropriate accommodation, providing suitable furniture and office equipment.
• Complete responsibility for people churn within offices including providing and maintaining the appropriate documentation and plans.

Emergency procedures:
• To maintain fire alarm, fire fighting and emergency lighting systems in operational condition and control the emergency evacuation procedures for the building.

Emergency call out:
• To provide and manage an On-Call facility which will allow for an Out of Hours response to emergency situations?

Health & Safety:
• To ensure that the office complys with statutory regulations, inspections, Codes of Practice, COSHH and relevant Health & Safety legislation and policies, including undertaking Risk Assessments. Responsible for taking all action necessary to minimise the risk to colleagues.
• To ensure that works carried out by Contractors/Suppliers comply with all relevant statutory regulations, Codes of Practice, COSHH, CDM, relevant Health & Safety legislation and DWF policies regarding Health & Safety.
• Responsible for the issue of ‘Permits to work’, where applicable, and for ensuring that Risk Assessments and Method Statements are provided by Contractors/Suppliers before any works commence in the office.
• Responsible for ensuring that the Building File, Health & Safety File and Health & Safety documentation are kept fully up to date.
• Responsible for ensuring that the ‘Fire Certificate’ drawings are kept up to date and that any material changes to the fabric of the building or changes to engineering systems/installations that impact on the Fire Certificate are recorded and reported to the Fire Authority.
• Environmental issues – establishing and promoting recycling and energy efficiency principles;

Building & Engineering Maintenance:
• With regard to building and engineering maintenance; adopt overall responsibility for the co-ordination and management of the maintenance and repair services.Use ‘in house’ or specialist sub-contract labour, to ensure that the building and plant are maintained in such a way that disruption, due to failure, is kept to a minimum and the value of assets maximised.
• Ensure preventive maintenance schedules are introduced and that maintenance and inspections meet statutory and business requirements.
• Ensure that regular inspections and condition surveys are carried out.

Asset Management
• To ensure that a Property and Equipment asset register is developed and maintained.
• To ensure during any project ‘handover’ that all relevant information is made available in order to update the asset register.

People Management:
• To ensure that direct reports are aware of, understand and support departmental and business objectives.
• Responsible for the overall management, performance, motivation, team building, career and personal development of all direct reports.
• Staff appraisals and reviews as directed by the departmental and business procedures

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

Director of Technical Services wanted by Motiongate & Bollywood Parks Dubai

Motiongate Dubai

APPLY HERE

Bollywood Park Dubai
Bollywood Park Dubai

DPR1838 – Director – Technical Services (For Motiongate and Bollywood Parks Dubai)
Bollywood Parks™ Dubai
Contract Type: Full Time | Permanent Function: Technical Services Closing Date: 31 March 2018 Location: Dubai, U.A.E.
Building Fun
Experience the vibrant celebration of Mumbai’s famous film industry in all its colours and flavours at Bollywood Parks™ Dubai, when it is opened by Dubai Parks and Resorts in October 2016.

Our team will be at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.

With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.

Play Your Part
In this role you will be responsible to ensures that the Motiongate Dubai and Bollywood Parks Dubai are managed a focus on achieving ongoing maintenance of park. Responsible for maintenance related areas including facilities, attractions, utility systems, landscape, and the model shop. This role oversees and provides leadership to these areas on an ongoing basis.

Main Duties:

Functional:

Project management –through operation and new capital projects on an ongoing basis.
Oversee ongoing regular maintenance of attractions and facilities to manage cost, ensure safety and minimize down time.
Responsible for oversight of model content in park including repair, animation and quality.
Operational management of maintenance division staff including hiring, performance management, motivation and training to produce high quality results.
Determines the organizational structure, budgeting and staffing requirements for the maintenance division. Provides program oversight, leadership and direction to employees in the functional areas of rides maintenance, facilities maintenance, landscape, logistics and model shop. Is responsible for hiring, training, development, performance management, team building, and other culture and people management activities.

Operation:

Facilities and Rides Maintenance: Oversees the maintenance and repair of buildings, facility improvements, rides, attractions and utilities. Determines facilities requirements, schedules work, or contracts for maintenance, repair and service as required
Landscape: Oversees the maintenance of the landscape and irrigation systems to ensure ongoing and special events needs are met. Ensures that botanical gardens are maintained in accordance with agreement.
Model Shop: Oversees the design, building, repair and maintenance of models and other projects as required.

Financial:

Logistics: Oversees the planning and implementation of optimal purchasing process, including securing the right balance between quality and price, maximum control from order entry to actual payment and maximum support to the other functional areas in connection with contract negotiations.
Budget: Assembles maintenance division budget including P&L and capital expenditures and delivers quality services within budget frames.
Development:

Project Management: Oversees specific projects or aspects of construction as assigned. Utilizes master construction schedule to sequence and coordinate work. Inspects the work of contractors and ensures that the installation of utility infrastructure and construction methods and materials meet plans and specifications. Serves as a resource for the Project and Construction team.
Documentation: Maintains detailed and comprehensive records of all aspects of construction, contractor licensing and bonds, permits and related documents.
Health & Safety:

Quality Control: Evaluates general construction to achieve Motiongate Dubai and Bollywood Parks Dubai high standards for quality and safety. Identifies deviations from plans and specifications and resolves matter to ensure the work of contractors is in substantial conformance.
Senior Managers are responsible for all aspects of Health, Safety & Security within their Business units, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out and that safe working procedures are in place at all locations within their remits and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it.
Any other duties as may be reasonably requested by the Management Team

Are You a Star
In order to be qualified for this role you should possess the below criteria:

Essential:

Bachelor’s degree (or equivalent education and experience) in construction management, civil engineering, architecture or closely related field is required
Candidate must demonstrate currency in construction and maintenance methods and techniques
12 – 15 years of progressive experience in facilities management and maintenance
4 – 5 years of supervisory experience is required
Proven experience in inspecting infrastructure and construction methods and materials

Desirable:

General contractor license is preferred
Experience in the theme park or related industry preferred
Ability to read and interpret construction documents and schedules
Ability to manage large and complex construction projects with a demonstrated track record of success in on-site supervision
Requires ability to evaluate work against plans, specifications, safety and quality standards, and to facilitate resolution of complex problems in the field
Knowledge of facilities maintenance, including mechanical, electrical, plumbing, carpentry, painting, and related trades required
Knowledge of budgeting and scheduling of facility maintenance are required
Strong interpersonal and supervisory skills are required.

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

Director Retail Operations wanted by Bollywood Parks Dubai

Bollywood Park Dubai

APPLY HERE

REF: DPR1837

Contract Type: Full Time | Permanent Function: Retail Closing Date: 31 March 2018 Location: Dubai, U.A.E.
Building Fun
Experience the vibrant celebration of Mumbai’s famous film industry in all its colours and flavours at Bollywood Parks™ Dubai, when it is opened by Dubai Parks and Resorts in October 2016.

Our team will be at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.

With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.

Play Your Part
In this role you will be responsible to drive service quality initiatives which are aligned with company’s service philosophy. Demonstrates good business acumen, analyse financial results and numerical sense to plan and manage budgets to ensure profitability in the business. Perform effective delegation to meet team goals and objectives. Motivate and provide guidance to the team to accomplish its responsibility by bringing out the best qualities of each team member. Perform effective delegation to meet team goals and objectives. Provide Business Development plans and to organize and manage multiple projects. Embrace reasonable risks, stimulate creativity and foster innovative mind set in the team. Demonstrate critical thinking to facilitate sound decision making. Responsible and accountable for the commercial management of all sales generating store(s), and minimizing losses. Effective member of the store management team contributing to the setting, monitoring and achieving of goals and objectives for the business unit.

Main Duties:

Functional

Provide good guest service at all times
Ensure good customer service standards are consistent among the team members
Handle customer service situations that are beyond the sales associates capabilities
Anticipate guest needs, giving high priority to guest satisfaction
Listen carefully and empathize with the person’s concerns
Responsible for all areas of guest service and ensuring compliance of service standards at all levels.
Key driver to follow through development programs on service standards for all team members

Financial

Analyze and interpret financial reports and department budgets
Plan and maximize labor cost with productivity
Plan and ensure business profitability
Make strategic decisions to achieve business results and growth
Business driver to meet current and long term organizational objectives

Processes

To handle risk management and prepare contingency plans for the department
Set and implement Standard Operating Procedures (SOP) in accordance with company policies
Develop and implement policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.
Manage implementation of relevant electronic systems to bring efficiency and effectiveness existing processes.
Set objectives/ KPIs/ milestones for the respective department/ function and conduct appraisals for direct reports on Electronic Performance Management System.

Learning & Development

Ensure that team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department.
Ensure that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained.
Any other duties as may be reasonably requested by the Management Team

Are You a Star
In order to be qualified for this role you should possess the below criteria:

Essential:

Minimum Qualification With Degree or equivalent: At least 9 years of related experience in the following industries is required: theatrical, film, television, resort or theme park, with at least 4 years in a managerial position
Without diploma or equivalent: At least 10 years of related experience in the following industries is required: large scale resort or theme park is desired, with at least 5 years in a managerial position

Desirable:

Strong hospitality acumen and demonstrates knowledge of theme park operations terminology, tools, tactics, principles and practices, as relevant to the successful delivery of the individual role
Desired required Level would be Level 4 as per Competency
Deciding & Initiating action, Leading & Supervising, Adhering to Principles & Values, Relating & Networking, Persuading & Influencing, Creating & Innovating, Entrepreneurial & Commercial thinking , Formulating Strategies & Concepts
Adhering to Principles & Values, Working with People, Presenting & Communicating information, Relating & Networking, Persuading & Influencing, Applying Expertise & Technology, Analyzing, and Creating & Innovating.
Working with People, Adhering to Principles & Values, Writing & Reporting, Applying Expertise & Technology, Learning & Researching, Planning & Organizing, Delivering results and meeting customer satisfaction, Following instructions & Procedures
Adhering to Principles & Values, Learning & Researching, Planning & Organizing, Delivering results & meeting customer satisfaction, Following instructions & Procedures, Adapting & Responding to Change, Coping with Pressure & Setbacks, Achieving Personal work goals & Objectives

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

GENERAL MANAGER ALUMINUM & GLASS wanted by TECH GROUP Dubai

tech group UAE

APPLY HERE

tech group UAE
tech group UAE

Job Objectives:

  • Implement new strategies to increase the productivity
  • Maintain the current business relationships and forge new ones to increase the company overall performance
  • Transform the company in to one of the biggest players in the market

 Job Description:

  • Oversee daily operations for the business unit.
  • Insure the implementation of a strategy to grow the business.
  • Build the company image by collaborating with client, consultants, suppliers and employees
  • Insure the implementation of the business strategy to achieve the overall defined goals and objectives
  • Coordinate the development of key performance measurement tools
  • Insure overall delivery and quality of the projects.
  • Implement safe working environment in line with the standards and certifications
  • Oversee hiring
  • Evaluate and decide upon CAPEX and OPEX investments
  • Communicate strategy and results to the business unit’s employees.
  • Report key results to head office
  •  Engage with head office in strategy planning
  •  Enforcing ethical business practices in line with head office guidelines

 Output / Deliverables:

  • Increase the company revenue and profitability
  • Revise the company structure to achieve better performance
  • Implement quality and safety standards in line with the company certifications
  • Revise factory layout and commission idle equipment

 Education Required:

  • Engineering degree in architectural/Industrial/ Structural Studies

Experience Required:

  • 15 years on the aluminium and glass industry in UAE

Skill Set Required:

  • Decision making and strategic planning
  • Financial Planning and Strategy
  • Quality and safety management
  • Process improvement and performance management

Manager, Medical Quality and Performance wanted by DAMAN in Dubai

daman healthcare UAE
daman healthcare UAE
daman healthcare UAE

APPLY HERE

Date Posted: 2018/01/28 08:42:32
Expiry Date: 2018/03/29
Ref. JB3762262 Post Share Tweet
Manager, Medical Quality and Performance

Job Description
General Description:

Manage the Medical Quality and Performance unit and serve on the Medical Advisory Committee. Contribute to the development of Daman’s medical quality and performance strategy and manage its implementation.

Main Duties:

Develop and implement a department strategy according to the company strategy, set departmental and operational goals and initiate measures to reach these goals and to improve the overall department performance
Accountable for a results-oriented management overlooking and considering cross-departmental performance/results
Apply and respect Daman’s leadership principles and create an environment of open communication and continuous improvement that is motivating and encouraging to staff
Ensure that business decisions and processes are documented in a professional way
Manage and develop people and resources including provision of a strong leadership presence
Manage the department expenditure and requirements, keeping in mind its impact and utilisation on the financial budget
Deliver high quality customer service and respect medical and work ethics at all times
Lead and influence the development, implementation of policies and procedures and enable its adherence
Promote and support the recruitment and development UAE Nationals to significantly contribute to Daman’s strategic goals
Develop strategies for monitoring and reporting on provider quality and linking payment to performance (through evidence-based reimbursement)
Manage the transition from a negotiated payment multiplier to a fully calculated multiplier over several years
Engage all relevant stakeholders in the transition to evidence based reimbursement and promote the role of the Medical Advisory Committee
Develop and maintain a comprehensive list of relevant and objective clinical, financial and operational quality performance indicators for every provider type and specialty to effectively improve provider medical quality with minimal financial impact on Daman
Develop an effective framework and scoring methodology to grade provider performance
Skills
Dynamic, self-driven with strong business understanding and background
Strategic thinking with strong focus on results and high quality of work
Very good leadership skills including people management, selection and development skills
Very good command of written and spoken English; knowledge of Arabic language is an added advantage
Very good analytical, planning, forecasting, execution and problem solving skills
Flexible and able to work under pressure
Promote trust and confidentiality
Strong level of customer service orientation and professionalism in all interactions
Very good communication, negotiation, and presentation skills
Good knowledge of Microsoft applications
Experienced in managing a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverables
Education
Bachelor degree in Medicine or Healthcare

Job Details
Job Location:
Abu Dhabi, UAE
Job Role:
Medical, Healthcare, and Nursing
Employment Status:
Full time
Employment Type:
Employee
Manages Others:
Yes
Number of Vacancies:
1
Preferred Candidate
Career Level:
Management
Years of Experience :
Min: 10 Max: 15
Residence Location:
United Arab Emirates
Degree:
Bachelor’s degree

Manager Merchandising and Retail (eCommerce) wanted by Etihad in Abu Dhabi

Etihad airways UAE
Etihad airways UAE
Etihad airways UAE

APPLY HERE

Manager Merchandising and Retail (eCommerce)

Date: 05-Feb-2018

Location: United Arab Emirates

 

This is a key opportunity to take responsibility for leading multiple ecommerce projects or a large program, and is accountable for budget, roadmap planning activities and schedule management which includes merchandising, offer management, improving payment conversion rate by implementing new processes, recommending UX/UI changes on payment pages and/or evaluating new online payment solutions.

 

The ideal candidate must possess a strong entrepreneurial spirit and passion to create innovative, customer-centric solutions with the ability to closely collaborate closely with internal and external stakeholders.

 

  • Manage medium to large ecommerce, merchandising, digital payments and/or digital transformation projects using best practices and be accountable for deliverables by understanding and balancing the competing demands for project scope, time, cost and benefits
  • Develop and maintain the ecommerce projects roadmap and manage prioritization and trade-offs among customer experience, sales, margins, site performance and operational support while developing consensus around prioritization
  • Responsible for the development, implementation and optimization of all payment solutions on web and mobile, with particular emphasis on adding new payment methods and increasing the overall payment conversion rate
  • Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
  • Lead enhancement projects of various levels of complexity in a project manager role; to include creation of project schedule and risk management tasks
  • Provide ongoing assessment of industry trends and reports with recommendations to Senior management on online merchandising opportunities and payment trends
  • Develop project communication plan; ensure project stakeholders and leadership are regularly informed and aware of project status, delays and achievements
  • Accountable business owner for all ecommerce projects on adoption of new or enhancement projects on Merchandising, Offer Management and Shopping Cache technologies
  • Collaborate with other department including Finance, Technology & Innovation, Global Sales, Commercial and Corporate strategy for successful delivery of systems enhancements and new projects

 

 

Qualification & Education:

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field
  • 3+ years in a product management role, or equivalent work experience

 

Experience:

  • Minimum experience of 5 years in the airline industry or relevant industry (digital/retailing/merchandising experience)
  • Experience in ecommerce and web oriented technology products as well as usage  of web analytics tools
  • Experience as a product leader in an agile product development environment
  • Strong communication skills and experience working with highly technical management teams
  • Strong project management skills while working independently to take full ownership of projects and deliver with confidence and ease

 

 

 

About Etihad Airways
Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.

Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.  For more information, please visit: www.etihad.com

Manager Online Sales wanted by Etihad airways in Abu Dhabi

Etihad airways UAE
Etihad airways UAE
Etihad airways UAE

APPLY HERE

Manager Online Sales

Date: 06-Feb-2018

Location: United Arab Emirates

 

To drive the commercial revenue from online sales by defining and developing the strategic direction of the Hala website and the on line International sales channels and distribution. Manage the internal and external stakeholder relationships to ensure that the execution of the sales plans and revenue targets and KPI’s for all regional areas are achieved.

SPECIFIC RESPONSIBILITIES

  • Identify growth strategy, business models and implementation plans for all online website channels, per region
  • Define and manage online set sales targets which is aligned and contributes to the overall company results and KPI’s
  • Develop online website sales campaigns for assigned region/market in coordination with marketing, product and sales teams with focus existing data and analysis for database building, affiliate marketing, SEO/SEM, Meta-Search, PPC and digital content
  • Work in collaboration with Customer Engagement and Insights team to Analyze and assesses the effectiveness of all existing campaign operations and current needs based on new technology and market competition
  • Use analytic tools to understand visitor flow, behavior to the site including drop-out rates through the funnel, followed by recommend actions to improve the web-site booking flow and performance
  • Conduct a detailed audit of existing web content in order to identify and recommend solutions for gaps and weaknesses of current content overview, structure and strategy. Develop a clear action plan to improve visitor flow rates. And provide updates on a regular basis to Senior Management Team
  • Collaborate with Partnership team and Strategy and Innovation programme managers to explore online partnership opportunities including key in-house stakeholder, external Etihad group partners and other opportunities and options to support the value proposition and sale channel expansion
  • Manage and monitor on line sales KPIs and dashboards (based on revenues and targets) to identify areas of improvement, new initiatives and propose corrective actions. Provide detailed monthly reports for the Senior Management Team
  • Monitor performance of online affiliates. Identify and implement new strategies and recommended marketing tools for new affiliate selection working closely with Hala Digital Marketing TeamEDUCATION & EXPERIENCE
  • Minimum Diploma preferably Bachelor Degree in Business related commercial/e-commerce field
  • 3- 5 years of experience within relevant field (Digital agency, OTA, e-commerce B2C)
  • Must be a self -starter who can prove the ability to operate in a challenging environment and with multi-cultural teams
  • Must have proven on-line sales success in a similar position in a digital distribution roleTRAINING & KNOWLEDGE
  • Solid understanding of technology and systems used such as; GDS, ESP’s, CMS, Omniture, Google analytics, Tableau, social media and other tools used to drive a digital/online channel
  • In-depth knowledge of SEO strategy building, PPC programs from both organic and paid sources
  • Understand of google tag management, coding & affiliate connectivity
  • High computer literacy with good knowledge of MS Office applications
  • Excellent creative writing and presentation skills
  • Knowledgeable in data mining & analysis
  • Marketing experience is a plusAbout Etihad AirwaysEtihad Aviation Group (EAG) is a diversified global aviation and travel group comprising five business divisions – Etihad Airways, the national airline of the United Arab Emirates, Etihad Airways Engineering, Etihad Airport Services, Hala Group and Airline Equity Partners. The group has minority investments in six airlines: airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways and Virgin Australia.From its Abu Dhabi base, Etihad Airways flies to, or has announced plans to serve, more than 110 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of over 120 Airbus and Boeing aircraft. In 2013, it placed firm orders for 204 aircraft, which included 71 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and 10 Airbus A380s. For more information, please visit: etihad.com

MANAGER CARGO wanted by Emirates Sky Cargo in UAE

Emirates Sky Cargo UAE logo
Emirates Sky Cargo UAE logo
Emirates Sky Cargo UAE logo

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MANAGER CARGO – GROUND OPS LOAD ENGINEERING – 170001H6
Posted Date: 28-Jan-2018
Closing Date: 27-Feb-2018
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JOB PURPOSE
Manager Cargo – Ground Ops Load Engineering

Job description

Responsible for the development of engineering and technical expertise for SkyCargo to safely engage in the transport of heavy and out-sized cargo as well as other special cargo types requiring engineering competencies. Manage the Load Master division to ensure that weight and balance activities, special cargo loading /unloading and necessary approvals and permits are in compliance with OEM manuals, company operational manuals and international regulatory bodies.

Job Outline

· Responsible for the selection, training, rostering and performance evaluation of Load Masters. Ensure training and recurrent training such as weight and balance, safety and emergency procedures, first aid, documentation and handling of dangerous goods are valid and carried out regularly.
· Manage the load master functions to ensure safe and efficient handling and loading of cargo, including oversized and heavy, as per company policies and procedures and all applicable governmental, legislative and regulatory requirements in order to avoid damage to aircraft, cargo, equipment and personnel.
· Develop, setup and manage ground support operational policies and procedures for the transport of heavy and out-sized cargo
· Deliver engineering and technical consultancy services to clients on feasible methods of delivery, packing and transportation of heavy and oversized cargo, covering all stages including product design and manufacturing aspects if needed.
· Develop and implement shoring/loading and restraint schemes and specifications for heavy and oversized cargo.
· When required, responsible for the ground support arrangements at the airports for loading and unloading oversized cargo, including delivery to/from airport including obtaining all necessary authorizations, approvals and permits.
· Provide the network with the technical and professional expertise in cargo related aircraft loading activities and promote EK SkyCargo ability to handle oversized and diverse unusual cargo.
· Develop and disseminate best practices in safety performance and engineering operational processes in new upstream ventures.
· Responsible and accountable to establish, implement and ensure compliance with the industry safety/security standards and approved international regulations. Introduce and manage quality and safety procedures to minimise risk to staff and operations. Review and action safety audit findings, risk analysis and incident investigations related to oversized cargo loading/handling activities in coordination with Group Safety and Flight Ops.
· Liaise with SkyCargo and EG IT units for the development of automated system solutions related to cargo weight and balance, loading and unloading activities.
QUALIFICATIONS & EXPERIENCE
Qualifications Required

University degree in engineering (e.g. mechanical, structural, aeronautical – degree of MSc or equivalent)

Desired experience:

Practical experience in the air cargo business (freighter operation, freighter weight&balance, good understanding of regulatory/airframer documentation)
IT knowledge desirable (Excel incl. VBA, AutoCAD/Inventor)

SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the ‘Dubai Lifestyle’ section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.

 

Indian HR Executive wanted by Trinity holdings in Dubai

Trinity holdings Dubai logo
Trinity holdings Dubai logo
Trinity holdings Dubai logo

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Experience: 2 – 5 yrs. | Opening: 1
Education:Basic – Any Graduation
Nationality: Indian
Industry Type: Industrial Products / Heavy Machinery
Salary:$501 – $2,000
Other Benefits:medical insurance, paid leave, travel allowance
Gender: Male
Functional Area:HR / Human Relations / Industrial Relations Jan 18, 2018

Job Description
The position will serve as a critical member of the team responsible for supporting the HR function for assigned divisions or functions.

Handling routine HR and Admin tasks and typically includes processing of payroll, site coordination, processing of various invoices etc.

Desired Candidate Profile
Ensure timely execution of HR & Admin tasks assigned.

Day to Day Activities Involved :

Experience: 2 – 5 yrs. | Opening: 1
Education:Basic – Any Graduation
Nationality: Indian
Industry Type: Industrial Products / Heavy Machinery
Salary:$501 – $2,000
Other Benefits:medical insurance, paid leave, travel allowance
Gender: Male
Functional Area:HR / Human Relations / Industrial RelationsJan 18, 2018


Job Description

The position will serve as a critical member of the team responsible for supporting the HR function for assigned divisions or functions.

Handling routine HR and Admin tasks and typically includes processing of payroll, site coordination, processing of various invoices etc.


Desired Candidate Profile

Ensure timely execution of HR & Admin tasks assigned.

Day to Day Activities Involved :

• Co-ordination with site HR for time-cards and updation of leave entries
• Processing of payroll
• Co-ordinate for all renewals and cancellations
• Preparing full and final settlements
• Handling medical insurance process and claims
• Monthly Contract Settlement & Air ticket payments
• Handle other administrative tasks like processing of site imprest, telephone bills, Salik and fuel bills etc.
• Coordination for transport for various sites
• Handle labor camp issues

Food & Beverage manager wanted by Aloft Palm hotel Dubai

Aloft Palm hotel Jumeirah Dubai

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Aloft Palm hotel Jumeirah Dubai
Aloft Palm hotel Jumeirah Dubai

Posting Date Nov 12, 2017
Job Number 17002I0V
Job Category Food and Beverage & Culinary
Location Aloft City Centre Deira, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

 

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest’s concerns.

• Understands the brand’s service culture.

• Ensures that all employees, team leaders and managers understand the brand’s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest’s expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Associate Treasury Manager wanted by Aspen holdings in Dubai

Aspen Holdings DUBAI LOGO

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Aspen Holdings DUBAI LOGO
Aspen Holdings DUBAI LOGO

Associate Treasury Manager (Middle East – Dubai)

Reference Number ATMDUB
The Associate Treasury Manager is responsible to manage, organize, structure and implement all treasury related processes and drive efficiency. Further it’s required that the Associate Treasury Manager executes different task (reports, forecasts, FX exchange) independently, deal with stakeholder and ensure full integrity.

RESPONSIBILITIES:

  • Implement & prepare monthly liquidity forecast, FX forecast, cash flow statement
  • Monitor FX rates and perform FX exchange
  • Report to Group (financial, FX reasonability, cashholding levels, threshold, etc)
  • Ensure timely payment run
  • Ensure monthly bank reconciliation
  • Manage FX rates in SAP
  • First point of contact for banks, credit card service provider, FX trading service provider
  • Manage bank mandates
  • Set up, manage & maintain cash pools
  • Maintain authorizations & online accesses
  • Handle bank guarantees
  • Manage & maintain interfaces (payment run, FX rates, FX exchange)
  • Negotiate contracts (bank, credit card) and drive cost efficiency
  • Ensure segregation of duties & compliance
  • Update treasury guidelines, manuals & regulations
  • Backup Treasury team as required
  • Implement proper process, drive process improvements and create efficiency
  • Manage and organize the Treasury team
Requirements

EDUCATION AND EXPERIENCE:

  • Certificate and or Diploma in Finance Management (FM) or Treasury Management (TM), Accounting (AC) or FP&A (FA)  – FM and TM preferred
  • 5-10  years having worked in Treasury
  • 5-10 years in leading role min 2 years

TECHNICAL SKILLS:

  • Working knowledge of Microsoft Office packages: proficiency in Microsoft Excel – Intermediate – Advanced
  • FX trading tool – Intermediate
  • Trading & Hedging – Intermediate
  • Liquidity & FX Forecasting/Planning – Intermediate
  • Payment run – Advanced

ASPEN COMPETENCIES:

BUSINESS

  • Performance Driven
  • Accountability/ Ownership

PEOPLE

  • Dealing with ambiguity Embrace Change
  • Communicate Effectively

SELF

  • Contribute Special Expertise
  • Take Action with Integrity

KEY ATTRIBUTES:

BUSINESS

  • Focused
  • Planning and organisational skills
  • Systems thinking
  • Results oriented
  • Multi-tasking
  • Initiative
  • Focus
  • Visioning
  • Cooperation
  • Proactive
  • Responsibility & Accountability
  • Resilience

PEOPLE

  • Flexibility and tolerance for ambiguity
  • Capacity for and resistance to Stress
  • Perseverance and tenacity
  • Transition Management
  • Informal communications skills
  • Active listening skills
  • Writing skills
  • Presentation skills
  • Meeting facilitation
  • Empathy

SELF

  • Technical / professional knowledge
  • Industry knowledge
  • Personal responsibility
  • Self-assurance
  • Honesty
  • Ethical conduct
Work Level
Management

Retail Area Manager for AMZ Dubai

Jobs AMZ Group Dubai LOGO
Jobs AMZ Group Dubai LOGO
Jobs AMZ Group Dubai

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Retail Area Manager for Hamac brand

Job description:

  • Lead multiple store locations to meet their targets
  • Accountable for visual merchandising in assigned stores
  • Management of stock levels /stock loss
  • Adhere and enforce company standards and procedures
  • Researching new opportunities for store locations
  • Oversee the hiring, orientation and training needs of the store
  • Orient the new employees to AMZ Group Store Operations.

 

Candidate Profile:

  • Previous experience as Area Manager/multi-site in ready-to-wear, fashion accessories, or at least 3 years’ large store in a premium mall location
  • UAE experience is a must (Dubai experience is highly preferred)
  • Computer literate
  • Able to create reports
  • Comfortable with figures / numbers
  • Excellent communication skills both written and verbal. (Fluent in English, Arabic also desirable but not essential)

SENIOR FACILITIES MANAGER – INTERSERVE Dubai

Interserve logo
Interserve logo
Interserve logo

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SENIOR FACILITIES MANAGER

Reference number
IC01751
Region
Middle East
Location
UAE
Sub location
Dubai
Function
Facilities Management
Employment type
Full Time – Permanent
Hourly Rate Bands
N/A
Salaried/Hourly-Paid
Salaried

JOB PURPOSE

Senior Facilities Manager needs to meet and exceed business objectives ensuring consistent high achievement of all financial and operational KPIs / SLA’s.

Required to manage (in partnership with the wider account team) multiple sites to deliver an outstanding ‘Customer Experience’.

Manage, inspire and motivate a number of team members to ensure operational excellence, high employee engagement and service improvement is achieved.

RESPONSIBILITIES

  • Responsible for the Operational lead of a team and for the delivery of the overall operational metrics & contractual obligations;
  • To proactively maintain regular engagement with key client contacts in line with client expectations;
  • Ensure delivery of Client KPIs/SLA’s including day to day service levels, customer experience, quality measures and compliance measures;
  • Responsible for the development of the operational talent pool by optimising the skills of the existing team, in partnership with the client teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled, individual talent is recognized and ability to analyse client requirements to ensure service delivery is best in class;
  • To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business, client and contractual requirements and understand the needs of their teams;
  • Successfully manage and Deliver services during peak trading periods in the retail industry including advance/forward planning strategies;
  • Responsibility and accountability for the operational performance of the client areas and exceeding targets of all required metrics;
  • The continuous identification implementation of operational best practice through interaction with the wider team;
  • Familiarity and knowledge of local codes and municipality requirements/processes- review regularly and ensure no impact on client;
  • Motivate and effectively performance manage teams within the account to ensure delivery of overall targets and business plan;
  • Selecting, effectively managing and coaching the service delivery team and associated functions;
  • Execute a well-defined Communication and Engagement model to ensure all of the teams understand the performance of our business and the needs of their teams and clients respectively;
  • Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key work stream ability to manage strong and demanding client;
  • Identifying and highlighting further opportunities for services and process improvements;
  • Setting and reviewing Quality performance standards;
  • Setting and reviewing of organisational / productivity objectives in line with the commercial contract;
  • Managing Client Engagement;
  • Responsible for Business Continuity;
  • Ability to manage and influence key stakeholders.

KNOWLEDGE SKILLS & EXPERIENCE

  • Excellent leadership, people management, communication and influencing skills at a senior level;
  • Experienced in managing large multi-site /Multi skilled contracts;
  • Ability to build and maintain strong client relationships;
  • Ability to demonstrate been and to translate business strategy into day to day delivery;
  • Strong commercial understanding and previous accountability for profit targets;
  • Ability to manage and influence key stakeholders.

Manager – Corporate Sales DMCC

DMCC free zone company Dubai
DMCC free zone company Dubai
DMCC free zone company Dubai

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Vacancy No VN206
Vacancy Name Manager – Corporate Sales
Employment Type Full Time
Job Purpose Reporting to the Director – Sales in this very target driven role, the Manager – Corporate Sales should strive to match the best sales and customer on-boarding techniques in the world in order to achieve the target free zone revenue and member satisfaction scoring.
Responsible for growing DMCCs share of the large corporate sector. Identifying, targeting and converting large international corporations into DMCC licensed member companies.
This position has the responsibility for leading the outbound corporate sales team – this includes large corporate pursuit (hunting), converting and onboarding multinational companies/large corporate entities with a strong emphasis on DMCC property sales and leasing and value added service offerings. An all in one team to take each new company individually through the entire lead to license process.
The international sales program will include contributing to, implementing, and operationalizing the Free Zone’s corporate sales strategy (With Free zone Business Development team) and long term engagement plans for large corporations.

Managing a team, this role is responsible for the overall daily operations of the Corporate Sales team and providing all the necessary guidance and support required in closing sales when needed, with demanding and/or higher profile clients and to achieve the set KPIs. Closely monitor the performance of the team and maintaining a high level of motivation and efficiency.

One of the main responsibilities of this role is to work with all internal teams and departments, project teams, and department heads to ensure that the Free Zone’s full product and service offering remains competitive and attractive.

The Manager is also expected to pay close attention to the entire value chain and suggest any necessary improvements to the service level in order to ensure that the extended customer journey is as per Member Promise. Working closely with and providing input to the marketing and strategy functions to ensure that all promotional and marketing campaigns are effective and relevant to attract new clients.
Key Areas of Responsibility Managerial
 Reporting to Director of Sales
 Responsible for leading outbound corporate sales team and increasing the number of high value multinational member companies.
 Set sales targets and lead team to achieve objectives
 Ensure that a very high level of lead conversion and onboarding of all MNCs is maintained and all KPIs should meet target. Providing the Director of Sales with access to daily reports.
 Keep regular and clear open communication lines with director and direct reports as well as other managers across the department and wider FZ teams.
 Keep Director Sales fully briefed and up to date on performance and any serious issues.
 Manage the team’s operation and maximize the efficiency and productivity of the team and regularly review and look for areas of improvement.
 Continuously contribute to the improvement of the entire process and inbound sales techniques for conversion and onboarding of all new MNCs, the sales of all DMCC products and services including new value added services.
 Ensuring effective tools and processes are in place for successful conversion of high value leads to member companies.

Internal
 Contribute to, implement and operationalize Corporate Sales Strategy. Coordinate with Business Development team. Develop long term engagement plans for large corps.

Client Sales
 Contribute to development and utilization of sales tools and platforms including Hub spot and opportunity management, to prioritize actions and track status of leads.
 Engage in large corporate pursuit – Hunting, converting and onboarding Multinational companies/Large corporate entities.
 Use in-team capability to own the lead and process from lead to License.

Experience:
 10+ years’ experience in Sales, Business development or Client Relationship Management with minimum of 3 years management
 Experience dealing with large corporates and senior officials
 Commodities knowledge and experience an advantage
 Eexperience and strong communication and sales skills.
 Previous client facing experience and strong people skills
 Experience in managing a team.
 Experience with Global travel
 Strong sales skills
 Strong reporting skills

Education:
 Degree in business, management, or sales disciplines

Knowledge and Skills:
 High level of computer literacy & power point skills
 Sound understanding of the market dynamics. Aware of and responsive to economic trends, government policies, etc.
 Expected to have a complete knowledge of DMCC and Free zone’s unique selling points and all products and services, as well as a good idea of the local competition. They must also be an expert on the Free Zone rules and regulation, and company formation processes in addition to a good understanding of the legal requirements and different structures of company and all solutions available
 Excellent communication skills in English
 Other languages an advantage
 Strong sales skills, presentation skills and public speaking skills
 Project Management, written communications, report writing, financial analysis

The successful candidate will enjoy the following benefits:
Market competitive basic salary
Housing allowance
Transportation allowance
Annual flight allowance
Other alternative family benefits including schooling
Company gratuity scheme that includes long term incentive plan
Discretionary bonus schemes
Generous annual leave
Medical and life insurance cover
Free covered parking
Retail discounts with over 450 outlets across JLT

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Head of Radioactive Waste Management at NAWAH UAE

Nawah UAE
Nawah UAE
Nawah UAE

Ref. JB1100000230
Head of Radioactive Waste Management

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Job Description
Ensure that all human resources, plant facilities, technical programs, processes and procedures of Radiation Protection are standardized across all Barakah Nuclear Power Plants (BNPP). As well as, support commissioning, startup, operation and maintenance of all BNPP units. Develop and implement strategies to provide governance and oversight for the Primary Radioactive Waste Management (RW) function.

• Set strategic goals, management expectations, and communicate in and out of the RW function, to ensure a high level of safety and reliability of plant systems.
• Evaluate performance of individual staff members to identify the required training needs as well as carry out mentoring and coaching initiatives to improve performance.
• Ensure training programs provide necessary technical knowledge and skills and provide training feedback on program effectiveness with evaluation of RW performance.
• Provide technical mentoring to UAE nationals for Emiratization regarding Radioactive Waste Management.
• Ensure Engineer Designees and Engineers are trained and qualified for Radioactive Waste Management.
• Provide governance and oversight of all BNPP units RP activities to achieve the highest level of safety and reliability.
• Manage the operation of Process Control Program (RW-PGD-0001) and Radioactive Waste Management Program(RW-PGD-0002).
• Manage Opertion of Radioactive Effluent Control Process(RW-PSD-0001).
• Conduct and Monitor periodic or unscheduled activities including surveillance and check of Radiological Protection System and equipment to ensure the highest standards of conduct.
• Identify any potential RW issues, analyze cause effects and take appropriate actions.
• Support the development and maintenance of procedures related to RW programs and process to ensure adherence to and alignment with regulatory standards.
• Support operation and calibration of the RW instruments and equipment.
• Support procurement of RW comsumables and others including development of Purchase Specification.
• Encourage implementation of commissioning, start-up and Power Ascension Test (PAT) for RW detailed plan.
• Encourage benchmark of BNPP units 1&2 operation experience and apply to BNPP units 3&4 operation activities.
• Acquire and utilize general knowledge for Radioactive Waste Management equipment regulations, and industrial codes.

Skills
APR-1400 or OPR-1000 operation, Radiological Protection or Radioactive Waste Management

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Head of Business Relationship Management(ENEC) UAE

Emirates nuclear energy corporation UAE
Emirates nuclear energy corporation UAE
Emirates nuclear energy corporation UAE

Emirates Nuclear Energy Corporation is looking for a mid level manager

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Job Description
Activity: Requirements definition and management
The definition and management of the business goals and scope of change initiatives. The specification of business requirements to a level that enables effective delivery of agreed changes.
Responsibility:
• Determines policy on discovery, analysis and documentation of requirements.
• Defines requirements standards and quality targets for an organization in agreement with key stakeholders.
• Organizes scoping and business priority setting for strategic business changes involving business policy-makers and direction setters.
Activity: Business Analysis & Demand Management
The methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes, the information used and the data on which the information is based. The definition of requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits. The creation of viable specifications and acceptance criteria in preparation for the construction of information and communication systems.

Responsibility:
• Takes full responsibility for business analysis within a significant segment of an organization where the advice given and decisions made will have a measurable impact on the profitability or effectiveness of the organization.
• Establishes the contribution that technology can make to business objectives, defining strategies, validating and justifying business needs, conducting feasibility studies, producing high-level and detailed business models, preparing business cases, overseeing development and implementation of solutions, taking into account the implications of change on the organization and all stakeholders.
• Guides senior management towards accepting change brought about through process and organizational change.
• Oversees the demand management methodology.
• Partners with senior business leaders including Business Unit representatives and their teams to deeply understand strategic and tactical business objectives.
• Works with IT Leadership to create and implement business strategies that leverage and integrate IT strategy of architecture, infrastructure, and application development of existing and new technology to achieve business objectives.
• Initiates improvement project/initiative based on defined requirements and business value proposition.
• Represents business needs in the identification and prioritization of IT performance improvement opportunities.
Activity: Stakeholder Relationship Management

During the design, management and implementation of business change and throughout the service lifecycle, the analysis and coordination of relationships with and between stakeholders, taking account of the services they use.

Responsibility:
• Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them.
• Ensures that stakeholders understand available IT services, and promotes financial and commercial awareness in order to deliver value-for-money.
• Conducts analysis of demand for services and influences stakeholders to ensure that the necessary investments are made to deliver required services.
• Negotiates at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined.
• Oversees monitoring of relationships including lessons learned and appropriate feedback.
• Initiates improvement in services, products and systems.
• Maintain and develop a communication plan to provide an overall structure for managing communication within ICT to ENEC users & subsidiaries to ensure clarity and transparency is addressed among users.

Skills
-Technical Competency
As per SFIA framework
-Behavioral Competency
• Critical thinking
• Presentations Skills
• Problem Solving
• Planning & Organizing
• Good Interpersonal, Collaboration & Communication Skills

Apply now