Driver wanted by Al Bandar hotel – Dubai

Al Bandar Rotana hotel Dubai

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Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Expiry Date: 2018/08/13
Ref. JB3788810
Food & Beverage – Driver
Al Bandar Rotana
Job Description
We are currently seeking for passionate and dynamic guest focused Food & Beverage professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:
 
Maintain an up to date knowledge of the Hotel services and respond to Guest queries
Establish and maintain good public relations with Guests while meeting or exceeding their expectations

Ensure effective handover is done, gaining information from earlier shift
Forward all guest complaints or problems to the manager on duty
Perform any trips and drives with the hotel car / bus as requested
Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
Treat all clients and colleagues in a polite and courteous manner at all times
Ensure that airport / crew transportation flow is maintained effectively
Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
Be aware of the UAE driving regulations and abide by them
Skills
Education, Qualifications & Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Food & Beverage / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Food and beverage manager – Le Meridien hotel – Dubai

Le Meridien hotel Dubai

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Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18001LBI
 
Job Description:
 
To assist the Assistant Director Food & Beverage with the overall operation and co-ordination of Food and Beverage department with a total of 18 outlets in both towers and in compliance with established Food and Beverage practices and policies of the hotel. Provides the Assistant Director of F&B with functional assistance and direction to the Food and Beverage operation and interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community.

Requirements
3 – 5 years’ experience as Food and Beverage Manager or similar in an international 5 star hotel environment.

Used to highest service excellence and standards and used to large and busy restaurant operations and customer relation.
Knowledge of HACCP and ISO standards a advantage
Middle East work experience a benefit
The ideal candidate must have a passion for service excellence
Must be systematic, self-reliant, and good leadership skills, patient, risk taker, entrepreneur, inspire others, strong willed and outgoing
Able to handle pressure, fast pace work environment.
Must be computer literate.

Operations Manager wanted by Grosvenor house hotel – Dubai

Grosvenor House Hotel Dubai

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Grosvenor House Hotel Dubai
Grosvenor House Hotel Dubai

Job Number 18001KEI
Job Category Food and Beverage & Culinary
Location Grosvenor House, a Luxury Collection Hotel, Dubai, Dubai, United Arab Emirates
 
Property Description:
A pinnacle of perfection, set within the cosmopolitan Dubai Marina. Grosvenor House Dubai is a landmark of prestige and a symbol of refinement. It is a home for culture, creative excellence, and a collector of lasting impressions.

Grosvenor House is a name steeped in excellence and combines luxurious standards with futuristic flair. A guardian of tradition, perfectly refined. The Grosvenor House prides itself on its impeccable service, built on the legendary hospitality of Arabia. Every wish expressed is met with equal measures of priority, discretion and charm.

Located close to the city center within easy reach of business and leisure facilities, the Grosvenor House is the ideal location for business, leisure or for it your home

KEY POSITION REQUIREMENT
Ideal candidate should have Bachelor’s degree in hotel/restaurant management. Must have a good combination of practical experience and education.
You must have a solid food and beverage background working in a five star International environment with at least 3-5 years in a management position.
South American candidate or someone who has American dining experiences is preferred
You must be proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping and preparation of reports.
Used to highest service excellence, standards, and familiar with high-class restaurant services and customer relation.
Good knowledge of beverages and wines from around the world.
The ideal candidate must have a passion for service excellence, quality standards, be innovative and continuously drive towards excellence.
Must enjoy creating business strategies and thrive on the process of achieving goals. To have driven and high energy levels and achievement-oriented. A passionate leader with entrepreneur drive.
Knowledge of HACCP and ISO standards an advantage
The Operations Manager must be a team player whose enthusiasm and dedication to the company must be example of which entire team follows.
Must be computer literate to fulfill management functions, excellent communication and organizational skills
Will be managing a multi-cultural workforce from around the world

food and beverage agent wanted – Intercontinental hotel – Dubai

intercontinental hotel Dubai

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intercontinental hotel Dubai
intercontinental hotel Dubai

Club InterContinental Agent F&B, Front Office, InterContinental Hotel® – DFC
Job Number DUB004809
At the moment we’re looking for a Club InterContinental Agent F&B to join our energetic, enthusiastic and passionate team at InterContinental® Dubai Festival City.

Under the general direction of the Guest Service Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

The key responsibilities are:

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest’s personal and travellers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of ICHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
Qualifications
Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

Two years in a similar role in a five star or luxury property
F&B Experience in a fine-dining environment
Experience in a Executive Lounge preferred but not required
Guest Relations experience, handling VIP Guests in a refined environment
Proficiency in speaking and writing English
Arabic speaker preferred but not required
Ability to work independently and within a team environment
Excellent communication skills
GCC experience preferred

Shift Leader wanted by Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 18001IFI
Food and Beverage Shift Leader – Thai Speaker
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Communicate information to manager/supervisor by documenting pertinent information in appropriate department. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.

Server wanted by Fairmont hotel in Dubai

Fairmont hotel Dubai

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Server – In Room Dining
Primary Location: United Arab Emirates-Dubai-Fairmont The Palm, Dubai
As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.

Summary of Responsibilities:

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Follow outlet policies, procedures and service standards
Have full knowledge of beverage lists and promotions
Have full knowledge of all menu items, garnishes, contents and preparation methods
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned

Qualifications:

Previous service experience an asset
Previous point of sale system experience an asset, but not required

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Intern – Food and Beverage wanted by Ritz hotel Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Posting Date Apr 29, 2018
Job Number 180018DN
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Waiter/ Waitress wanted by Lapita Resort hotel Dubai

Lapita Hotel Dubai

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Lapita Hotel Dubai
Lapita Hotel Dubai

Job Description
Posting Date Apr 12, 2018
Job Number 180011HZ
Job Category Food and Beverage & Culinary
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai, United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Explore our very big world
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life
You’ll be supported in and out of the workplace through:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing
Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies
What we’re looking for
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus
This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity
You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you’ll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

Server wanted by Fairmont hotel Dubai

Fairmont hotel Dubai

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Fairmont hotel Dubai
Fairmont hotel Dubai

Job Description – Server (DBI02343)
Primary Location: United Arab Emirates-Dubai-Fairmont Dubai
Employee Status: Regular
Food & Beverage Server
As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.

Hotel Overview: A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai’s key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Summary of Responsibilities:

Reporting to the Outlet Manager responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Follow outlet policies, procedures and service standards
Have full knowledge of beverage lists and promotions
Have full knowledge of all menu items, garnishes, contents and preparation methods
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned

Qualifications:

Previous service experience an asset
Previous point of sale system experience an asset, but not required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Guest Experience Trainer wanted for Intercontinental hotel Dubai

intercontinental hotel Dubai

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intercontinental hotel Dubai
intercontinental hotel Dubai

Posted Apr 4, 2018
Guest Experience Trainer – F&B Specialist – Learning and Development at IHG® DFC
Job Number DUB004435
Hotel Brand: InterContinental
Middle East » United Arab Emirates » Dubai » Dubai

Description
Do you see yourself as a Guest Experience Trainer – F&B Specialist – Learning and Development?
What’s your passion? Whether you’re into triathlon, exploring new restaurants or dancing the tango, at IHG® we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities, and swimming pool facilities.

We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

At the moment we’re looking for a Guest Experience Trainer – Food and Beverage Specialist to join our Learning and Development team at IHG® Dubai Festival City Cluster.

Under the guidance and supervision of the Human Resources Area Director of IHG® Dubai Festival City and within the limits of Holiday Inn® – Dubai Festival City policies and procedures, implements Human Resource policies and procedures, and enforces the Holiday Inn® HR framework including systems of Recruitment, Induction and orientation, Performance Appraisal, Employee Administration and Succession Planning.

Key responsibilities are:

• Ensure all Food & Beverage colleagues are equipped with tool to perform incremental revenue

• Consult respective department heads to conceive, develop and deploy Food & Beverage trainings to ensure consistent and effective delivery of technical and service skills training to the brand and hotel standards

• Apply a systematic approach to training and development across all Food & Beverage departments

• Provide on-going coaching and refresher training for departmental trainers’ skills improvement to Food & Beverage trainers

• Ensure all Food & Beverage new joiners have a room to have a great start in line with IHG commitment

• Maintains effective communications at all levels of management and colleagues

• Establish training system and maintain records of all training concerns design and implement tracking tools and processes for on-going skills evaluation and coaching

• Work in close coordination with Departmental Trainers to ensure the highest standards of brand delivery and guest service are maintained in accordance with goals, objectives and standards set by the Food & Beverage division

• Assists the Learning & Development Director, where appropriate, in the development and preparation of the Hotel’s Training Plan, Departmental Training Reviews and Training Incentive Program

• Prepare and submit periodic reports for management’s use in accordance with Corporate and government requirements, such as department training review reports, monthly training report, etc.

• Work in close coordination with Quality & Business Excellence Manager to ensure the highest standards of brand delivery and guest service are maintained in accordance with goals, objectives and standards set

• Perform scheduled service audits ensuring compliance with service, brand and mystery shopper standards

• Use the analysis of guest feedback to develop training content to address areas of concern

• Maintain an active presence within departments to observe and assess effectiveness of training initiatives on daily operations, discuss obstacles with key stakeholders and plan accordingly

• Coordinate with departmental trainers to drive a culture of continuous improvement through accountability and adherence to standards

• Participate in periodic Guest Experience meetings to contribute with their knowledge of findings

• Support Quality & Business Excellence Manager in Key Driver Hearbeat Action planning meetings and plan delivery

• Key Stakeholder for implementation and follow-up for Hearbeat action plans

• Support all brand standard compliance

Qualifications
Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

Required Skills and Experiences:

Preferred candidates will be able to demonstrate a strong understanding/experience of Hotel Operations in a multi-cultural environment, experience of working with metrics and measurement to drive continues improvement and evaluates effectiveness of initiatives and would have worked for a minimum of 2+ years.

Ultimately, you will be able to demonstrate excellent written and verbal communication in English and knowledge of Middle East legislations. The ideal candidate will be a self-starter with the ability to understand the business and link the business environment to the HR People agenda; have a high level of drive for results; will be adaptable and flexible with the ability to build relationships and gain trust and support of senior managers; strong planner and organizer with attention to detail and possess a high level of integrity to lead by example and gain respect of peers and colleagues

Bachelor’s Degree in Human Resources Management / CIPD Certified or Hospitality Management.
Food and Beverage operational background is a must have
Certified Hospitality Trainer would be an advantage
In return we’ll give you a competitive benefit package including accommodation, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we’ll give you the room to be yourself.

Food & Beverage Manager – St Regis hotel – Abu Dhabi

st regis hotel abu dhabi

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st regis hotel abu dhabi
st regis hotel abu dhabi

Food & Beverage Manager
Job Description
Posting Date Apr 04, 2018
Job Number 18000XNC
Job Category Food and Beverage & Culinary
Location The St. Regis Saadiyat Island Resort, Abu Dhabi, Abu Dhabi, United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi with The St. Regis Saadiyat Island, Abu Dhabi, created by thoughtful Mediterranean architecture and a contemporary interior design.

The award-winning St. Regis Saadiyat Island Resort is the city’s true beachfront leisure address located just 20 minutes from Abu Dhabi International Airport and 10 minutes from the city’s bustling downtown.

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest’s concerns.

• Understands the brand’s service culture.

• Ensures that all employees, team leaders and managers understand the brand’s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest’s expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

FOOD AND BEVERAGE INTERN wanted Double Tree hotel Dubai

Double tree Hilton Business Bay Dubai

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Double tree Hilton Business Bay Dubai
Double tree Hilton Business Bay Dubai
FOOD AND BEVERAGE INTERN
DoubleTree by Hilton
Job Summary
A Food and Beverage Intern is responsible for welcoming guests and working across several areas of Food and Beverage during your placement to deliver an excellent Guest and Member experience while managing guest queries.

What will I be doing?
As a Food and Beverage Intern, you are responsible for welcoming guests and working across several areas of Food and Beverage your placement to deliver an excellent Guest and Member experience. A Food and Beverage Intern will also be required to manage guest queries. Specifically, you will be responsible for performing the following tasks to the highest standards:

Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
Welcome guests in a polite and friendly manner
Take and deliver customer orders, consistently demonstrating high levels of customer service
Prepare set ups for tables and/or rooms
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Up-sell with latest departmental incentives
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with hotel security, fire regulations and all health and safety legislation
Comply with local licensing laws
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?

A Food and Beverage Intern serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Commitment to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous Food and Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations

Waiter/Waitress for Centro hotel Sharjah

Centro hotel Sharjah UAE lounge

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Centro hotel Sharjah UAE lounge
Centro hotel Sharjah UAE lounge

Posted Date: 2018/03/12 14:19:24
Expiry Date: May 11, 2018
Ref. JB3781375
Centro Sharjah
Food & Beverage – Waiter / Waitress
Centro Sharjah

Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Food & Beverage Captain wanted by Al Ain Hotel Dubai

Al Ain Rotana Hotel lobby Dubai

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Al Ain Rotana Hotel lobby DubaiPosted Date: 2018/03/12 18:12:37
Expiry Date: May 07, 2018
Ref. JB3780913 Post Share Tweet
Al Ain Rotana
Food & Beverage – Captain – All Day Dining
Al Ain Rotana

Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Practice good customer relations and attend to customer complaints and queries satisfactorily

• Ensure the Outlet is set-up for service and supervise for a smooth operation

• Direct and supervise the service team to ensure that all duties are performed as per standards

• Ensure that all colleagues have received adequate training to perform their duties

• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

 

Waiter/Waitress wanted by Nour Arjaan by Rotana in Fujairah UAE

nour arjaan fujairah uae lobby

APPLY HERE

nour arjaan fujairah uae lobby
nour arjaan fujairah uae lobby

Posted Date: 2018/03/12 18:43:56
Expiry Date: Mar 27, 2018
Ref. JB3781897 Post Share Tweet
Nour Arjaan by Rotana
Food & Beverage – Waiter / Waitress
Nour Arjaan by Rotana
 
Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

 

Waiter / Waitress wanted by Al Ain Rotana Dubai

Al Ain Rotana Hotel lobby Dubai

APPLY HERE

Al Ain Rotana Hotel lobby Dubai
Al Ain Rotana Hotel lobby Dubai

Posted Date: 2018/03/12 18:13:38
Expiry Date: May 07, 2018
Ref. JB3780926 Post Share Tweet
Al Ain Rotana
Food & Beverage – Waiter / Waitress – All Day Dining
Al Ain Rotana

Job Description
We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
 
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

ASSISTANT food and beverage MANAGER wanted by DoubleTree Hilton in RAK

double tree by hilton in RAK UAE

APPLY HERE

double tree by hilton in RAK UAE
double tree by hilton in RAK UAE

ASSISTANT F&B MANAGER
DoubleTree by Hilton

Apply Now
Not ready to apply?
Job Summary
An Assistant Food and Beverage Manager is responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As an Assistant Food and Beverage Manager, you will be responsible for assisting with managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. An Assistant Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee operations of Food and Beverage outlets
Maintain exceptional levels of customer service
Recruit, manage, train, and develop the team
Assist with annual and mid-year appraisals with team members under your responsibility
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines
Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Deputise for the Food and Beverage manager in their absence
Comply with hotel security, fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?

An Assistant Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Food and Beverage Management or Supervisory experience
Knowledge of Financial Systems
Flexibility to respond to a range of work situations
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Willingness to develop team members and self
Degree in Relevant Area

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

 

Assistant Food and Beverage Director wanted by Bulgari hotel Dubai

Bulgari hotel Dubai

APPLY HERE

Bulgari hotel Dubai
Bulgari hotel Dubai

Posting Date Mar 3, 2018
Job Number 18000MP4
Job Category Food and Beverage & Culinary
Location Bulgari Hotel & Resorts, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

ASSISTANT BANQUET MANAGER wanted by Sofitel in Dubai

Sofitel Hotel Downtown Dubai

APPLY HERE

Sofitel Hotel Downtown Dubai
Sofitel Hotel Downtown Dubai

posted: 01/mar/2018

ASSISTANT BANQUET MANAGER
Job Reference 284255 • Profession Seminar and banquet | Seminar and Banquet Manager (m/f)

Sofitel Dubai Downtown sets a new standard for urban sophistication and refined luxury with a Magnifique commitment to service and French elegance. Its 31 floors of artfully designed rooms and suites, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline.
Anticipated Start Date 15-03-2018
CONTACT
Stephanie Erit H7492-HR@SOFITEL.COM
.
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
ESSENTIAL AND OPTIONAL REQUIREMENTS
JOB QUALIFICATION:

• 1-2 years Banquet similar experience
• Strong guest and employee interpersonal skills
• Guest experience centric
• Strong beverage/wine knowledge

KEY TASKS
JOB SUMMARY:

• The main purpose of this role is to assist the Outlet Manager. The main duties are to plan and direct all processes of the outlet to ensure luxury service is provided and revenue target is achieved while maintaining a positive work environment for all Ambassadors. The F&B rituals must be practiced and the Sofitel values have to be applied in all aspects of the operations.

MAIN JOB RESPONSIBILITIES:

• To ensure that the monthly forecasted food and beverage revenue figures are achieved
• To strictly adhere to the established operating expenses and that all costs are controlled
• To ensure efficient management according to the established concept statements.
• To be familiar with Sofitel F&B Rituals and their implementation.
• To comply with all policies and procedures including FOCUS
• To assign responsibilities to subordinates and to check their performance periodically.
• To assist and coach in the operation and be visible on the floor.
• To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure the outlet is adequately equipped.
• To control the requisitioning, storage and careful use of all operating equipment and supplies.
• To assist in conducting daily pre shift briefings to employees on preparation, service and menu.
• To liaise with the Kitchen and Beverage manager enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
• To identify market needs and trends in conjunction with the Outlet Manager.
• To plan and implement an effective sales plan and promotional activities.
• To provide the Director of Food and Beverage / Assistant Director of Food & Beverage with recommendations for the advertising campaign and assist in putting together the advertising brief and attend subsequent meetings.
• To revise and update Departmental Operations Manual on an as needed basis.
• To maintain the Daily Log Book.
• To plan the outlet weekly roster and work schedules to ensure adequately staffing to handle the level of business and submit a copy to Food and Beverage office.
• To maintain the outlet bulletin board.
• To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
• To liaise and organize with housekeeping and stewarding department that the established cleaning schedules are strictly adhered to.
• To issue repair and maintenance work orders to ensure the proper maintenance of the outlet.
• To maintain a high standard of personal appearance and hygiene at all times.
• To attend all meetings as required by Executive Management.
• To conduct staff performance appraisals as required.
• To identify and develop young talents within the organization for future potential growth within the group.

Food and Beverage Associate wanted by Citymax hotel Dubai

citymax hotel Dubai

APPLY HERE

citymax hotel Dubai
citymax hotel Dubai

Posted Date: Feb 27, 2018
Expiry Date: Apr 14, 2018
Ref. JB3740378 Citymax Hotels
F&B Associate
Citymax Hotels

Job Description
As a F&B Associate you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details.

Job Details
Job Location:
Dubai, UAE
Department:
Customer Service and Call Center
Joining Date:
2017-12-01
Number of Vacancies:
5
Preferred Candidate
Career Level:
Entry Level
Years of Experience :
Min: 1 Max: 4

Company Profile
Citymax Hotels offers outstanding comfort and facilities of the highest standards while providing extraordinary value for money.

Citymax hotels are now open in Al Barsha, Bur Dubai and Sharjah. The hotels are strategically located in prime business and shopping districts and have a range of dining facilities. The Al Barsha and Bur Dubai properties are also in close proximity to Dubai Metro to offer maximum convenience to customers. All rooms have Internet connections, 32″ LCD televisions, power showers, in-room refrigerators, lockers, a hospitality tray and luxurious beds for exceptional comfort.

Bartender wanted by Le Royal Méridien Abu Dhabi

Le Royal Meridien hotel Abu Dhabi

APPLY HERE

Le Royal Meridien hotel Abu Dhabi
Le Royal Meridien hotel Abu Dhabi

Job Description
Posting Date Feb 27, 2018
Job Number 17001CRD
Job Category Food and Beverage & Culinary
Location Le Royal Méridien Abu Dhabi, Abu Dhabi, United Arab Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Job Summary

Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Attend to tables in the dining area. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Restock bar with liquor and supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Guest Relations Executive wanted by Jumeirah hotel in Dubai

Hotel room Jumeirah Beach Hotel Dubai

APPLY HERE SEARCH FOR JOB NUMBER: 1700043Y

Hotel room Jumeirah Beach Hotel Dubai
Hotel room Jumeirah Beach Hotel Dubai

Guest Relations Executive – Restaurant – Jumeirah Pre-Opening Hotel – (1700043Y)
About Jumeirah:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

About the role:
An opportunity has arisen for a highly motivated,experienced and hard working individual to join the pre-opening team of luxury hotel in Jumeirah Group.
The main purpose of this position is to be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet, ensure personalized welcoming for all diners. Coordinate table allocation and flow of bookings, actively promoting F&B offering, taking bookings, menu printing, buffet labels and other administration tasks. Your main duties will include:
Meeting & greeting guest visiting the hotel and the restaurants or banquet functions
Actively promoting the F&B offering of the hotel and offering to handle reservations
Menu printing
Follow up on administrational tasks
Offering welcome arrival experience
Escorting to table while explaining buffet offering
Ascertain satisfaction of table
Ascertain additional requirements of pashmina, reading glasses, bag hanger etc.
Ensuring full registration addressing the guest by name
Follow up on payment of group bookings
Extending farewell whilst inviting guests back to return
Cashiering
Table allocation
Assisting other F&B outlets when ever needed
Ensure that s/he adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety, HACCP

About you:

The ideal candidate for this position will have the following experience and qualifications:
2 years’ experience in similar role in Food and Beverage department
High level of verbal and written English is essential
Proficient in MS Word, Excel and PowerPoint
Knowledge in Micros, Opera and additional languages are desirable
Have good knowledge and understanding of Food and Beverage operations
About the Benefits:

This position offers a highly competitive salary and package which includes:Fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Primary Location: United Arab Emirates-DUBAI
Job: Guest Relations Executive
Organization: Dubai Region [Main]
Job Posting: Feb 22, 2018, 1:28:47 PM

OUTLET MANAGER (PREFERABLY ARABIC SPEAKING) wanted by NOVOTEL Dubai

Novotel hotel Al Barsha Dubai

APPLY HERE

Novotel hotel Al Barsha Dubai
Novotel hotel Al Barsha Dubai

Posted on: 20/02/2018

OUTLET MANAGER (PREFERABLY ARABIC SPEAKING)
Job Reference 281672 • Profession Restaurant | Breakfast Manager (m/f)

APPLY TO THIS VACANCY
Next vacancy
HOTEL OR ENTITY
Novotel Fujairah
Managed hotel
City FUJAIRAH State Eastern UAE Country United Arab Emirates
Novotel FujairahNovotel, Ibis & Adagio – with Novotel having 182 rooms, Ibis having 180 rooms and 72 serviced apartments in Adagio respectively located in the Heart of Fujairah city , United Arab Emirates featuring 2 restaurants,
2 coffee shops, 3 bars, conferencing facilities, outdoor pool, Gym, WIFI, Business Centre and indoor parking.
Discover the hotel
CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 20-03-2018
CONTACT
Mahmoud Ramy H6822-HR@accor.com
092234860
SKILLS
Level of Education
Bachelor / Licence
Areas of study
Hospitality Management
Professional experiences
1 to 2 years
Languages essential
English (Fluent)
ESSENTIAL AND OPTIONAL REQUIREMENTS
Excel
Micros
Opéra
KEY TASKS
SCOPE & GENERAL PURPOSE OF JOB
To manage his/her assigned outlet as a successful independent profit centre, ensuring maximum guest satisfaction consistent with Accor’s International standards, through planning, organizing, directing and controlling the Food & Beverage operation and administration.

To be responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in preparing and serving of food & beverages in the restaurants.

To be flexible and extend job duties and responsibilities, which do not distinctly differ in nature from the original assigned work, including re-assignment to alternative departments and areas if required, to meet business demand and guest service needs.

To ensure that Food & Beverage is served to the guests in the assigned station / section in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room Service, Pool Restaurant) in order to maximize guest satisfaction and return clientele.

MAIN RESPONSIBILITY
• To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
• To strictly adhere to the established operating expenses and ensure that all costs are controlled.
• To ensure an effective payroll control through a flexible work force maximizing the utilization of employees and closely cooperating with other Food & Beverage outlets.
• To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
• To obtain and account for the correct settlement of all sales and be overall responsible for cashier/bar floats and their maintenance.
• To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
• To identify and correct any errors.
• To monitor operating supplies by maintaining and controlling established beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
• To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
• To handle cashiering duties as and when assigned by the F&B Manager.
• To be responsible for the food & beverage cost and to set standard recipes for all food & beverages.
• To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following Novotel & Ibis Hotels Standards of Performance.
• To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures..
• To be responsible for the food hygiene and safety of the outlet as a whole by ensuring that all equipment’s are working properly and all employees are trained to work safely with it.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure security of all storage areas for beverages.
• Performs duties common to all captains or waiters and other duties as may be assigned.
• To prepare and serve food & beverage orders and provide a courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
• Participates in planning of food & beverage lists.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work (see attached Master Task List) to the standard set. Please note that Master Task Lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.
• To be a hands-on Manager and be present at all times in the Restaurant, especially during busy periods.
• To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
• To liaise with the Kitchen and the entire Food & Beverage Department on daily operation and quality control.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.
• To be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day to day operation.
• To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day to day operation.

REPORTING LINE
Reports to the Food and Beverage Manager

FOOD & BEVERAGE SUPERVISOR wanted by IBIS Dubai

ibis world trade centre dubai

APPLY HERE

 

ibis world trade centre dubai
ibis world trade centre dubai

DATE POSTED 20/02/2018

FOOD & BEVERAGE SUPERVISOR
Job Reference 281685 • Profession Restaurant | Waiter – Waitress

APPLY TO THIS VACANCY
HOTEL OR ENTITY
Ibis One Central Hotel
City DUBAI State Northern UAE Country United Arab Emirates
Ibis One Central HotelNovotel Ibis World Trade Centre and Ibis One Central are located just off Sheikh Zayed Road. The hotel complex is a part of the Dubai Convention and Exhibition Centre, and is only minutes from Dubai Mall, DIFC, Bur Dubai and Deira. Novotel & Ibis Hotels’ offer a combined total of 1210 bedrooms, multiple meeting rooms, food & beverage outlets, a fitness centre, pool and treatment area.
Discover the hotel
CONTRACT
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 01-03-2018
CONTACT
Ndwiga Roselyn H7080-EL1@accor.com
045195555
SKILLS
Level of Education
Associate
Areas of study
Food and beverage
Professional experiences
3 to 5 years
Languages essential
English (Fluent)
ESSENTIAL AND OPTIONAL REQUIREMENTS
· Good interpersonal skills and self-confident
· Guest oriented and service minded, with attention to quality
· Good sales skills
· Dynamic
· Good presentation
· A thorough and organised approach

Micros
KEY TASKS
To assist the Assistant Restaurant Manager / Restaurant Manager in all daily operational aspects of his/her designated restaurant. To ensue that proactive hospitality and suggestive selling are a primary concern. Presentation of all food and beverage items must be of unique and outstanding quality. Guest handling skills must be superior in standards, while communication, follow-up and firm, but fair management are the key to reach this goal. Smile is to be part of the uniform.
IBIS AND ITS PEOPLE
Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme, enables staff to:
– become more professional by acquiring new skills,
– learn a second profession,
– be more independent in guest relations,
– receive recognition for their skills

Assistant General Manager wanted by Meraas holding in Dubai

Meraas holding logo Dubai

APPLY HERE

POSTED:Feb 06, 2018

Meraas Holding is a Dubai based development company with an innovative approach to architecture and master planning. We are committed to shaping the landscape of Dubai by building sustainable projects of the highest quality, which are delivered on time. People are the focus of everything we do and our aim is to enhance the way people work, live and play in the communities that we build. We pride ourselves on recruiting the most talented professionals locally, internationally and selecting partners who are leaders in their fields, ensuring that we deliver on all of our commitments.

Meraas Holding is involved in a number of high profile projects across Dubai. As the Assistant General Manager, your role will be responsible for the day to day operational management of the restaurant, customer satisfaction, financial reporting and staff welfare.

Preference will be given to qualified candidates who can demonstrate experience in the following;

• Managing individual team members, in order to help them perform their job role efficiently and maximize their individual effectiveness; including carrying out annual appraisals and regular performance reviews in order to manage poor performance and recognize outstanding performance.
• Identifying training requirements for yourself and your team and liaise with the General Manager to implement a plan to fulfill these needs and that accurate training records are kept.
• Managing staffing levels to ensure that these correspond to business levels. To meet budget requirements and ensure that productivity levels are optimized.
• Maximizing sales by efficient operation, staying abreast of market trends and customer expectations.
• Handling customer queries and complaints, either verbal or written, in a professional manner and discuss with line manager any complaints that have not been satisfactorily resolved.
• Ensuring prompt, courteous and efficient service is given at all times.
• Ensuring that a base of regular customers is rapidly recognized and maintained by personal contact and recognition.
• Overseeing the smooth running of the business, including overseeing preparation prior to service, overseeing the service, and supervising after service duties. Setting the highest possible standards of service and ensure that all staff adhere to this standard
• Organizing and executing stock-takes.
• Communicating with suppliers and customers on a regular basis and maintaining a great relationship.
• Analyzing stock taking, stock variation and daily/monthly overall sales
• Ordering F&B stock, disposables and small equipment, maintaining an efficient system of delivery note and invoice control.
• Ensuring all equipment is maintained correctly and kept in good working order and keeping accurate records of maintenance schedules where appropriate.
• Ensuring the highest standards of hygiene and safety, and that cleaning and temperature schedules are adhered to.
• Ensuring all cash and accounting procedures are followed and to follow up on any discrepancies.
• Controlling of all stocks in order to ensure losses are minimized.
• Achieving the highest possible standards of housekeeping and presentation of the outlet.
• Creating SOP’s for Front and Back of house employees.

We offer the below to all interested applicants:

• An exciting opportunity to work with a well-known, fast-casual international brand.
• Extensive Training
• Career Growth Opportunities within the company

The ideal candidate will come from a Food & Beverage or Hospitality background with at least 3 – 5 years’ of relevant experience within a similar industry. Proficiency in Arabic is an advantage.

Bar tender wanted by Rotana hotel in Dubai

Al Bandar Rotana hotel Dubai

APPLY HERE

Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Date Posted: 2018/02/15 17:24:04
Expiry Date: 2018/02/21
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Al Bandar Rotana
Food & Beverage – Bartender
Al Bandar Rotana

Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:

•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel

•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources

•Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue

•Set up the bar and prepare all mise-en-place for service

•Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service

•Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of one year experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are a definite plus and at least slightly expected.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Order Taker wanted by Dusit Thani Abu Dhabi

Dusit Thani hotel Abu Dhabi logo
Dusit Thani hotel Abu Dhabi logo
Dusit Thani hotel Abu Dhabi

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Order Taker
Date Posted: 04 Feb 2018
Location: UAE
Property Name: Dusit Thani Abu Dhabi
Job Type: Full-time
Job Summary and Responsibilities
Taking order of food and beverage from guest according to prescribed service standards and procedures of restaurant. Answer the telephone in English in a courteous and friendly manner. And help with the cleanliness and maintenance of equipment, tools, fixtures, service area in station assigned.
Job Requirements
1. At least Vocational diploma/ Short Course Certificate in Food & Beverage Services Management or equivalent
2. Exposure in hospitality business is desirable
3. Pleasant personality with good communication and interpersonal skills
4. Computer literate
5. Have good English communication skills both in written and spoken

Food & Beverage manager wanted by Aloft Palm hotel Dubai

Aloft Palm hotel Jumeirah Dubai

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Aloft Palm hotel Jumeirah Dubai
Aloft Palm hotel Jumeirah Dubai

Posting Date Nov 12, 2017
Job Number 17002I0V
Job Category Food and Beverage & Culinary
Location Aloft City Centre Deira, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

 

JOB SUMMARY

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Oversees all culinary, restaurant, beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee’s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest’s concerns.

• Understands the brand’s service culture.

• Ensures that all employees, team leaders and managers understand the brand’s service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest’s expectations.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

F&B Marketing Manager – Azadea Dubai

Azadea Dubai logo
Azadea Dubai logo
Azadea Dubai

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Role Purpose

Food & Beverage department

The Marketing Manager is responsible for leading Marketing activities to ensure development , implementation and monitoring of the Marketing strategy that will raise brand awareness and drive traffic to the stores . He / she ensures that Azadea’s brands are presented in a consistent way with specifications set by the brand’s owners and assumes Marketing , public relations and corporate responsibilities .

Key Accountabilities

Collaborate with Brand Managers, Country Managers, franchisors and media suppliers to create, plan and execute promotional programs to publicize and promote various activities or items
Lead and perform research studies to highlight consumers’ demographics and trends
Prepare and supervise the Marketing department’s budget and the brands’ set Marketing budgets
Ensure proper execution of events through managing external relationships including all media & third party suppliers
Stay up-to-date with best practices in the Marketing Management area in order to continuously deliver planned Marketing initiatives in a timely manner
Manage the creation and maintenance of Azadea’s digital activities
Guarantee continuous compliance with set brand advertising and Marketing standards
Communicate effectively and efficiently with agencies across the markets while ensuring adherence to agreed procedures, cost agreements and service levels
Ensure proper execution of events through managing external relationships including all media & third party suppliers
Supervise and review the team’s performance on a continuous basis while resolving issues and ensuring the seizing of potential cost/revenue opportunities

Qualifications, Experience, Knowledge

Bachelor’s Degree in Marketing or equivalent; Master’s Degree is a plus
8 years experience in a similar field of which 3 years in a managerial role
Strong knowledge of key Marketing and Advertising principles in the MENA region
Strong knowledge of market research tools and techniques
Fluency in English
Proficiency in MS Office

Competencies

Communication Skills
Customer Focus
Decision Making
Developing and Motivating Others
Driving and Achieving results
Initiative
Strategic Thinking

Assistant Food & Beverage Manager Crowne Plaza Dubai

crowne plaza dubai front entrance
crowne plaza dubai front entrance
crowne plaza dubai front entrance

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Posted Dec 27, 2017

Job Number DUB003915

Description

Do you see yourself as an Assistant Food & Beverage Manager?

 

What’s your passion? Whether you’re into scuba diving, golf or dancing the tango, at IHG we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like you to join our friendly and professional team – people that help us create great hotels guests love.

 

The Crowne Plaza Dubai is an upscale hotel brand located along the business area of Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars, and has one of the largest meeting, conference and banqueting facilities in the UAE.

 

We are looking for reassuring, social, goal-oriented, dynamic, confident people to join around 700 colleagues who are committed to maintaining the highest standards of quality and service which define our company.  We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

 

At the moment, we are looking for an Assistant Food & Beverage Manager to join our enthusiastic, warm and friendly Food & Beverage team at Crowne Plaza Dubai.

 

As the Assistant Food & Beverage Manager, you will assist the Director Food & Beverage to develop and set Food & Beverage strategies for the hotel to ensure F&B revenue goals are achieved, tactical plans are created and implemented.

DUTIES & RESPONSIBILITIES

FINANCIAL RETURNS

  • Monitor the department’s actual and expected sales to ensure revenue goals are met or target exceeded and opportunities are identified and addressed.
  • Assist in Developing and Managing Food and Beverage budget
  • Ensures food & beverage policies are in place in areas and followed by all related employees.

PEOPLE

  • Involve in recruiting food & beverage team members who demonstrate strong food & beverage background and creativity to meet the business needs of the operation.
  • Provides support, guidance and direction to team members, including monitoring of performance.
  • Coaches food & beverage team to effectively manage wages, food & beverage cost and manageable expenditures.
  • Ensures that expectations and objectives are clearly communicated to team members
  • Ensures team members are treated fairly and equitably.

 

RESPONSIBLE BUSINESS

  • Provides services that are above and beyond for Guests satisfaction and problem resolution.
  • Develops service by communicating and supporting the team to understand guest needs, providing guidance, feedback, and individual coaching if required.
  • Reviews results from comment cards and guest satisfaction with the team and provide suitable corrective action is taken.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Empowers and support the team to provide excellent guest service.

 

ACCOUNTABILITY

Responsible for food and beverage operations, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. This role assists the Director Food & Beverage in the development and implementation of departmental strategies and ensures implementation of the brand standard strategy, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements schemes that bring products and services to meet or exceed the needs and expectations of the Guests, property employees and provides a return on investment.

In return we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we’ll give you the Room to be yourself.

 

So what’s your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.

 

We are an equal opportunity employer

 

Qualifications

Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major, 4 years’ experience in the food and beverage operations.