FDM Administrator wanted at FlyDubai – Dubai

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REF: 18000277
Manage collection, preliminary processing, and archiving of aircraft operational data that is constantly recorded on aircraft Quick Access Recorders and delivered to the Safety Department

Key Activities
1. Assist the FDM Specialist in Monitor flight data to ensure that flight operations are being conducted in accordance with all applicable flydubai requirements, standards and procedures
2. Ensure smooth operation of FDM system, generate timely trend analysis reports and co-author the FDM safety newsletters.
3. Measure established procedures for safe and efficient operational practices and airworthiness; detect deviations and classify by level of severity.
4. Analyze flight data to identify, filter, and distribute only pertinent information to management.

5. Apply knowledge of aircraft systems and aircraft performance so as to provide expert interpretation of data and present clear information to internal and external customers.

6. Maximize the use of continuously recorded aircraft flight data to benefit the Company. Analytical ability is required to interpret data and translate that data into information that is valuable in making operational, quality and safety decisions.

7. Proactively recommend optimizations for maximum flight data retrieval performance, establish clear guidelines for continuous availability of Flight Data Monitoring (FDM) services.

8. Ensure proactive approach to problems and/or symptoms observed or reported, through anticipation.

9. Establish liaison with the flydubai IT Department and Flight Data Monitoring software technical support to provide daily maintenance of FDM system.

10. Assist with Data collection for SRB and SAG meetings.

11. Keep Minutes of SRB and SAG Meetings

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent experience: Relevant University Degree or ICAO CPL/ IR

Experience

• Years of experience: 2

Knowledge / Skills

• Good skills in: Microsoft Office Suite

• Specialized training in: Flight Data Management is preferred

Certificate / License required

• Occasional travel outside the UAE. Valid and unrestricted Passport Document.

Additional Requirements

• Good knowledge and experience in: Aviation. Knowledge of Flight Data Management Analysis Software preferred.

 

Business Analyst wanted at FlyDubai

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ref: 18000289
The Business Analyst will support the customer experience team and business stakeholders with data analytics from customer feedback. The insights should be accurate, reliable, regular and easy to understand to support business decisions and prioritise change where improvement in the customer journey is required

Key Activities
1. Create surveys using survey tools in English, Arabic and Russian to understand service feedback
2. Manage distribution of emails with relevant surveys and frequency
3. Extract and review data to create insights and trends to help prioritise change and improvement if necessary
4. Challenge anomalies and action additional surveys to have greater in-depth and understanding, if needed
5. Create business insights from audit and time motion studies data to prioritise changes from business stakeholders. These to be presented creatively for maximum impact and action.
6. Review weekly inflight entertainment data from Lumexis software to understand customer feedback and create effective insights from this data for stakeholders
7. Create weekly dashboards for senior management with qualitative, quantitative and net promoter scores

8. Create suite of presentation slides to support the customer experience team for consistency
9. Research on other airlines or new products as required to ensure that we maintain an innovative understanding of trends and products

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Bachelor’s degree in Business Studies (with quantitative emphasis), Information Systems, Statistics, Econometrics, Computer Science or related field

Experience

• Minimum of 2 years’ of working experience in a Web Analytics and Business Intelligence field. Preference will be given to those with Airline experience.

• 1-2 years of experience using statistical analysis software

Knowledge / Skills

• Proficiency to work with data and have no fear of big data

• Tableau software or other display metrics software

• Knowledge and understanding of customer impact and cost to business when service delivery fails

• Survey tools knowledge (Clicktools)

• Salesforce knowledge desirable

• Data analytics tools and understand multiple data multiple feeds and sources

Additional Requirements

• Aptitude and passion to work with data from multiple sources and large volumes of data

• Absolute accuracy and attention to detail

• Appreciation that accurate data drives business decisions

• Ability to identify trends and where required create greater understanding with additional research

• Appreciation to constantly improve the customer journey and ensure insights help this cause

• Demonstrated ability to manage multiple projects and tasks efficiently and on time

• Ability to work in a team and share information

• Prepare reports for stakeholder to report progress and share achievements

• Ability to create presentations that are creative and work within the confines of our brand

Visual Design Senior Officer wanted by FlyDubai – Dubai

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ref: 18000245
This role reports to the Conversion Optimization Manager, and works hand in hand with the Business Analyst and UX (User Experience) Architects/Designers in developing and implementing elegant front-end visual solutions for improved usability and conversions, thus driving flydubai’s online sales growth through breakthrough and incremental improvements to the web and mobile experiences.

The resource will be responsible for managing, planning and delivering a best-in-class web site experience on the flydubai web site through enhancements and use of the latest technology to meet business goals, engage our customers and drive sales via ecommerce and other channels.

Key Activities
1. Consult and collaborate on the design process, from ideas to wireframes to high fidelity deliverables. Present work to Digital peers and facilitate feedback.
2. Maintain UX and design components of Digital Experience Standards and Digital Strategy
3. Evolving and ensuring consistency and integrity behind our company’s brand and brand guidelines.
4. Coach and mentor colleagues to ensure knowledge transfer and best practice across the team
5. Creating concept sketches, user flow diagrams, and detailed interaction specifications, whilst considering any technology limitations
6. Use established layout principles with innovative options to achieve a desired design
7. Keep abreast of new technology, design trends and emerging UI (User Interface) patterns
8. Deliver that extra 10% to make sure designs look great before go live.

Minimum Qualification

• Bachelor’s degree in Fine Arts, Visual Arts/Communications, or Graphic Design (or equivalent)
Experience
• Minimum 5 years of related experience in a visual designer role and be able to show a portfolio of design solutions across a spectrum of platforms and services
• Experience leading creative and/or visual design teams in an ecommerce or travel portals preferred.
• Experience with design systems, toolkits and front end UI standards
• Solid understanding of visual design principles
• Mastery of typography, colour theory, grid systems and a sophisticated understanding and flair for user interface approaches across a range of digital platforms
• Experience of designing for multiple platforms (Desktop, Mobile & Tablet web/apps)
• Must be able to take ownership of the project from concept design to completion – including but not limited to storyboards, sketches, prototypes and pixel-perfect artworks.
• Coherently present design methods, explorations, and trade off rationale to peers and executive stakeholders

Knowledge / Skills
• Passion for interface design and interaction with a strong attention to detail
• Strong appreciation of user-centered design
• Competency with relevant creative tools (Adobe CS, Sketch)
• Understanding of responsive or adaptive design methods
• Understanding & some experience of using prototyping
• Excellent understanding of responsive designs.
• Must be good with file and document management skills to enable collaborative work with others.
• Graphic design certifications desired.

Network Control Officer wanted by FlyDubai – Dubai

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ref: 18000210
The Network Control Officer provides support and assistance to the NCDM, the Operations Control Senior Officer, and the Flight Dispatch Senior Officer.

Key Activities
1. Provide communication link between NCC, flydubai aeroplane’s and all related departments;
2. Maintain the necessary knowledge of flydubai procedures for the proper conduct of Operations Control and Flight Dispatch;
3. Assist the Flight Dispatcher and FSO in preparation of Preflight paperwork envelopes;
4. Maintain and monitor all telecommunications including company VHF radio. This includes the exchange between cockpit crew and Maintenance Control for technical problems developing en-route;

5. Monitor all flight movements and provide outstations with required information regarding aeroplane arrival, departure times, delays, etc.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 2 years’ experience, previous work in airline operations is desirable.

Certificate / License required

• A current GCAA Flight Dispatch Licence is preferable however applicants meeting the requirements of GCAA PART II will also be considered, and must hold a valid UAE driving licence or foreign licence that can be converted.

Additional Requirements

• Ability to decipher weather reports and NOTAMS.

IT Developer (PSS) wanted by FLYDUBAI in Dubai

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job ref#:18000227
The purpose of the position is to develop and enhance the Radixx system/source code to meet FZ business requirements

Key Activities
1. Analyse requirements and come up with system design, pseudocode and code (including prototypes)
2. Transform user requirements into Usecases/State Transition diagrams/Flow Charts and procure signoff from stakeholders
3. Build applications (stand alone as well as plugins and enhancements to existing code) for the PSS project
4. Perform unit testing using test tools and documented test cases, ensuring that code developed is of high quality. Perform NFR testing using test tools and code stubs, ensuring that code developed satisfies performance criteria
5. Derive standards and frameworks to ensure multiple developers can work on the same code base, by bringing in configuration management tools such as TFS/VSS

6. Help drive a Quality Management System with framework for requirements capture, design, coding, testing, release and quality assurance processes

7. Provides leadership and mentoring to the team of system Analysts working on the PSS system

8. Enhance the PSS system to enable integration of 3rd party products with PSS components and take the activities through to completion, including acceptance testing.

9. Implement appropriate health checks and real time alerts to catch system issues including integrity violations, data related issues and validation issues

Minimum Qualification

• Bachelor of Technology/Engineering (IT qualification)

• Computer science postgrad

Experience

• 5+ years airline industry/IT experience

• 5+ system analysis and development of airline PSS system

• A minimum of 3 yrs experience in webservice technology

• A minimum of 3 yrs experience in software development (preferably MS technologies)

• Experience in UML/OOAD

• Experience in design patterns

• Experience in code development using IDEs

• Experience in working with Quality Structures such as SEI CMM, ITPM, Tik, 6 Sigma

• Experience of working in airline IT is preferred

Additional Requirements

• Radixx experience would be beneficial

Technical Services Engineer wanted – Flydubai – Dubai

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Technical Services Engineer – Engines
Engineering REF 18000220
 
To support the requirements of Continued Airworthiness and Technical Services related to Engines and APU. Evaluation of Airworthiness Directives, Service Bulletins and other Airworthiness Data.
 
KEY ACCOUNTABILITIES
1. Communication with the manufacturer and other OEM’s for defect analysis and improvements.
 
2. Continued Airworthiness and Technical Support tasks related to engines and APU’s.
 
3. Detailed review, assessment and recommendation of all issued airworthiness requirements relating to the operated fleet including, Service Bulletins, Component Service Bulletins, Airworthiness Directives and other regulatory and manufacturers publications, including production of work orders for task accomplishment after technical review agreement.

4. Technical review meeting attendance, compilation, evaluation and presentation of reliability issues related to engines and APU’s

5. Production of engine and APU shop visit work specs and materials requirement sheet for AD’s, SB’s, and repairs

6. Assisting in the development of the approved maintenance programmes with reference to aircraft manufacturer’s instructions, regulatory requirements and in service experience.

7. Monitoring and evaluation of defects in order to ensure correct troubleshooting and defect clearance.

8. Assisting in the evaluation of processes that improve system reliability in conjunction with the aircraft manufacturers, equipment manufacturers/suppliers (including components), this includes SB’s, CSB’s, AD’s, SL’s and any other supplier documentation.

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

• Secondary School Education + (Engineering degree ) or (EASA B1 ) or ( Time served apprenticeship)

Experience

• At least 5 years previous experience in similar role essential

Knowledge / Skills

• Knowledge of Airworthiness regulations EASA / FAA / GCAA

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Driver (materials) wanted by FlyDubai – Dubai

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Driver – Materials

Dubai, DU, United Arab Emirates
ref 18000202

Ensure materials are delivered to the aircraft against demands raised by the Line Engineers & planning within the shortest possible time. Transport commercial items between stores, operate heavy equipment, meet AOG & priority requirements. Involves internal and external driving.

Key Activities

1. Maintain the vehicles in order to avoid frequent break downs and avoid repair cost.
2. Ability to manage multiple material deliveries for AOG and other requirements.
3. Maintain the vehicles in order to avoid frequent break downs and avoid repair cost.
4. Maintain proper records for every vehicle including the trip sheets.
5. Coordinate, communicate and assist stores and end users on regular basis.
6. Prepare Handover log for the vehicles.
7. Prepare daily incident report for the vehicle.
8. Ability to understanding, prepare and comply with the rules set by the management.
9. Check the serviceability of GSE equipments.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Educated to higher level Schooling or equivalent.
• Should be familiar with GCAA, JAA / FAA airworthiness regulations

Experience

• Minimum 5 years practical experience in driving and operating heavy equipment.

Knowledge / Skills

• Ability to do minor repairs to vehicles & Operate heavy equipment
• Use of IT systems (MS Suite as well as specific MRO systems)

Certificate / License required

• Must hold a valid UAE driving license

Additional Requirements

• Excellent understanding of written and spoken English, Arabic will be an added advantage

Airport Baggage Coordinator wanted by FlyDubai in Dubai

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Airport Baggage Coordinator
Dubai, DU, United Arab Emirates
ref 18000205

Airport Baggage Coordinator conducts intensive secondary tracing investigation in order to locate short shipped baggage in the shortest possible time and minimise customer inconvenience. Once located the BTA verifies the identity of baggage & passenger and arranges repatriation with the customer.

KEY ACCOUNTABILITIES

Key Activities

1. Retrieve all open AHL’s from day 6 from the world tracer system and conduct secondary tracing.

2. Ensure all left behind bags forwarded on the first available flight.

3. Request complete documents and baggage details from Passengers to conduct intensive tracing i.e. (Contents/copies of tags/ticket receipts/PIR copy).

4. Retrieve loading details from outstation.

5. Investigate all possible matches found.

6. Request all identified on hand matches & follow up till bag arrives.

7. Update daily database.

8. Check AHL/OHD quality and raise discrepancy for any inconsistency noticed in creation of the file.

9. Keep the Passenger informed to ensure proper handling.

10. Forward the file with complete documents for final settlement if baggage considered lost and not located for 21 days.

11. Monitor and ensure all records/databases are updated accurately.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Experience

3+ years’ experience in baggage tracing.
3+ years customer services experience

Knowledge / Skills

Excellent understanding of World Tracer System
Fluent in English ( Written & Spoken )
Knowledge of Excel, Word and Power point

 

Certifying Engineer – B2 wanted by FlyDubai in Dubai

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Certifying Engineer – B2
Dubai, DU, United Arab Emirates
Engineering 18000140
Completion and certification of scheduled and un-scheduled maintenance tasks on the operated fleet. Supervision of maintenance teams as required

Key Activities
To ensure that all maintenance is carried out in accordance with flydubai and regulatory requirements. This will be achieved by making full use of the resources made available by flydubai and in keeping up to date with latest issues of all forms of support documentation.
To ensure that certification of tasks is carried out only within the limitations of the company issued approval.

This will require a comprehensive knowledge of the flydubai Procedures.
To ensure that all maintenance is carried out to the highest standards and within the operational limitations prescribed. This means that all maintenance is to be carried out in accordance with the manuals and documentation provided by flydubai.
Completion of Work Packages as allocated. To ensure that all Work Packages are completed thoroughly and the relevant AMOS entries are made. To endure that any damage identified is recorded correctly and concisely.
Assisting with the recovery of AOG aircraft, to support down route requirements when requested. To ensure that the job holder has their passport at work at all times and that the required inoculations are kept up to date.

 

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Operations Control Senior Officer wanted by FlyDubai in Dubai

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Operations Control Senior Officer
Dubai, DU, United Arab Emirates
Behind the Scenes ref 18000134 05/APR/2018
The Operations Control Senior Officer (OCSO) is responsible for functional oversight of all actions and decisions within the Network Control Centre (NCC) and for all flight operations including Irregular Operations (IRROPS). The OCSO works with representatives of all departments in the NCC to maintain a safe and timely schedule.

Key Activities
1. Monitor all flights to ensure flydubai network integrity.
2. Align flying programme in line with operational and maintenance requirements.
3. Exercise operational control and flight supervision. Decide on initiation, continuation, diversion, and cancellation of flights due to operational or environmental factors.
4. Arrange and coordinate the re-routing and/or re-planning of flights as necessary.

5. Provide guidance and assistance to all the NCC personnel and contract service providers dealing with technical/mechanical defects and any other aircraft support services issues.

6. Co-ordinate with Flight Dispatch to provide quick flight planning assistance when desired by the Commander of an aircraft.

7. Perform daily analysis of all operational delays across the flydubai network.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 5 years’ experience, airline operations preferred

Knowledge / Skills

• Knowledge of CAP371

• Flight planning is advantageous

• Ability to decipher weather reports and NOTAMS

• Knowledge of aircraft performance

Certificate / License

• A current GCAA Licence is preferable however applicants meeting the
requirements of GCAA CAR PART II will also be considered.

Must hold valid UAE drivers licence or foreign licence that can be converted.

Additional Requirements

• Employee must be willing to work shifts – both dayshifts and nightshifts.

• Exercise of operational control and flight supervision. In the interest of safety the Operations Control Senior Officer is responsible for the initiation, continuation, diversion, and cancellation (termination) of flights due to operational or environmental factors.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

Aircraft Appearance Controller wanted by FlyDubai in Dubai

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Aircraft Appearance Controller
Dubai, DU, United Arab Emirates
Engineering  18000119 5/apr/2018
Ensure that the interior and exterior appearance of the operated fleet meets the flydubai expectations and to ensure compliance with GCAA regulatory requirements

Key Activities
1. To manage and administer all the aircraft appearance activities during respective shift.
2. Ensure to carry out cabin survey on aircrafts in terms of appearance & maintenance both. Record observations effectively through flydubai set standard of documentation in accordance with published manuals.
3. Report observed cabin defects directly to the concern person in the shift & compile it in form of work orders.
4. Follow the preventive maintenance and scheduled refurbishment programs using the materials and cleaning agents.

5. To supervise Cabin cleaning tasks during turn around and deep cleaning and ensure aircraft are cleaned as per set standard.
6. Be responsible for shift functioning by monitoring & coordinating all activities with the staff, company employed or outsourced, to ensure that the set standards of Aircraft Appearance are fulfilled
7. Ensure that all assets of the Company including equipment and vehicles are maintained in serviceable condition, serviced periodically and utilized properly.
8. Ensure that adequate amenities are available during the aircraft cleaning.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• High school diploma

Experience

• Min 5 yrs. of relevant experience in aircrafts appearance.
• Experience in delivering high quality product in high quality aircraft cabins.

Knowledge / Skills

• Adequate IT skills, able to use Company IT systems including aircraft maintenance operating system.

Additional Requirements

• Should possess an UAE driving license or a license that can be transferred to a UAE driving license

CORE COMPETENCIES

• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
• Customer Focus

Internal Communications Manager wanted by FlyDubai in Dubai

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FlyDubai logo
FlyDubai logo

 
Internal Communications Manager
 
This role is responsible for conducting all aspects of Internal Communications within flydubai, ensuring policies are aligned with the company’s goals and objectives. To ensure communications are effective, well designed and executed, timely and appropriate. To achieve understanding throughout the company of what flydubai stands for and creating an environment in which employees are communicated with and listened to. To help ensure flydubai staff ‘live’ the brand at all levels of the organisation. To ensure an accurate, timely and appropriate flow of information throughout all levels of the organisation.
 
Key Activities

1. Manage communications to a broad range of stakeholders and cultures, remaining cognisant that two-thirds of our employees are not office-based, targeting and delivering communications appropriate to all employees.
2. Draft and distribute clear, creative and effective internal communications.
3. Apply excellent written and verbal communications skills to every task.
4. Create and maintain our internal communications guidelines which will form part of the PR Toolkit.
5. Build a strong network of relationships internally that will enable effective communication across flydubai, in particular, working closely with our Human Resources (HR) and Learning and Development departments.

6. Ensure alignment and co-ordination on content and timing with any related external communications, working closely with the media relations team to deliver this.
7. Develop and manage flydubai’s corporate Intranet on SharePoint. Gain an understanding of what news our colleagues would like to hear about, what channels they would like to receive this news and with what frequency. Work closely with our Digital Communications Specialist to develop content to help drive engagement with our employees.
8. Develop and implement creative feedback channels via the Intranet, staff meetings, and other tools, including working closely with HR on employee surveys.
9. Work closely with our Events team to create and deliver a range of internal events that provide platforms for us to engage with our employees.
10. Assist in preparing and managing the internal communications aspect to flydubai’s issues management toolkit and crisis communications plan ensuring that it is kept up to date with all relevant internal contacts.
11. Develop our approach to Corporate Social Responsibility developing guidelines for charitable support.
12. Develop measurement tools to gauge effectiveness of the internal communications strategy.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• University Degree or equivalent

Experience

• Minimum of 4 years’ experience in a similar role in the private or public sector
• Previous experience in the aviation or travel industries is preferred.

Additional Requirements

• Previous airline experience desirable but not essential
• Implementing and maintaining a company intranet
• Experience of working in and with a multicultural organization
• Excellent written and verbal English language skills

CORE COMPETENCIES

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

 

APPLY HERE

e-Commerce Data Analyst wanted by FlyDubai in Dubai

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e-Commerce Data Analyst
ref: 18000079
03/MAR/2018
To lead the discovery, analysis and presentation of core insights from web data. Recommend, create and execute site tagging strategy that drives fundamental improvements to customers’ digital experience across all corporate web and mobile sites.

KEY ACCOUNTABILITIES

1. Work closely with the Onsite Marketing Coordinator and the e-Commerce product development team to identify gaps in data capture strategy and collaboratively implement enhancements.

2. Identifying the various sources and types of quantitative and qualitative data across all digital channels and ancillary partner online transaction and revenue data that give a real insight into actual e-Commerce performance and ROI.

3. Prepare and maintain appropriate e-Commerce Key Performance Indicators (KPIs) and metrics as well as website performance and visitor engagement dashboard reporting.

4. Administer web analytics tools including variables, report suites, users and manage vendor relationships.

5. Ensure availability, effective utilization, and data analysis of relevant e-Commerce dashboards and business intelligence reports.

6. Periodic data validation on data collection variables and collaborate with web analytics vendor and development team to make tagging updates and changes.

7. Support the e-Commerce Manager in the consolidation, analysis and reporting of data to senior management and other business units.

8. Work closely with the e-Commerce Manager to oversee and recommend all key analytical projects, proactively engaging with cross-functional teams to assess existing and upcoming business needs.

9. Analyse and interpret feedback from customers through surveys and from different parts of the business to identify gaps and to recommend change and development required in processes, systems, communications, distribution, products, service etc.

10. Develop and execute process to review and analyse impact of changes to the sites such as site enhancements, redesigns, content updates and online testing through web statistics and user dynamics; make strategic recommendations to improve the appearance, effectiveness and user experience of all aspects of the sites.

11. Interact directly with multiple departments and teams including Brand and Advertising, Customer Experience, Revenue Optimisation, e-Commerce Marketing, Product Development and Finance to identify key analyses that deliver valuable business insight and areas of opportunity for optimizing the web and mobile experience; find, model and communicate the information to all concerned.

12. Specific functions: Finance – Site KPI reporting, ROI metrics; Email, Brand and e-Commerce Marketing – campaign tracking & reporting, tagging strategy and requirements and custom report builds; Product Development – category and product page tagging, site tagging direction and QA, data audits and reporting, ad-hoc reporting requests, web analytics tool training.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Bachelor’s degree in Business Studies (with quantitative emphasis), Information Systems, Statistics, Econometrics, Computer Science or related field

Experience

• 5 years’ e-Commerce marketing experience, within a fast paced, data centric, analytically driven environment. Preference will be given to those with Retail or Airline experience

• Minimum of 3 years’ e-Commerce marketing experience, within a fast paced, data centric, analytically driven environment. Preference will be given to those with Retail or Airline experience

• Minimum of 3 years’ experience with web analytics tools required. Experience using statistical analysis software an added advantage

• Minimum of 2 years’ experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research.

Knowledge / Skills

• Knowledge of SQL an added advantage

• Proven experience within quantitative data analysis, interrogation and reporting; excellent business analytical skills – both conceptual and practical

• Proven ability to identify customer insight across large amounts of qualitative and quantitative data, and to perform and evaluate basic to moderately complex trend analysis using statistical methods

• Expert level experience with Excel (pivot tables, complex formulas, statistical analysis)

• Proficiency with the Microsoft Office Suite (particularly Excel and PowerPoint), Omniture SiteCatalyst and Google Analytics

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

 

IT Manager wanted by FlyDubai in Dubai

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Manager – IT Production Services
REF: 18000083
26-FEB-2018
Responsible for managing Data Center & network infrastructure and services of flydubai. Ensures effective management and monitoring of Production environments of IT applications and infrastructure on a 24 x 7 Operations with Disaster Recovery and BCP Planning, which includes IT solutions / Services hosted outside FZ. Ensures seamless, transparent execution of all processes and change management activities across the IT organization by applying process improvement, change management methodologies, communication planning, organizational/compliance readiness assessment and stakeholder analyses.

Leads the design of the IT organization’s overall operational process structure, including creating a process hierarchy that streamlines IT processes, eliminates redundancy and ensures compliance.

KEY ACCOUNTABILITIES

Key Activities

1. Manage day-to-day operations of Data Centre and coordination
2. Ensure systems availability as per agreed SLAs and corresponding support processes based on ITIL.
3. Leadership for delivery of 24/7 service operations and compliance.
4. Effectively develop and manage highly-available complex infrastructure with 24/7 availability of Corporate Network infrastructure and the Data Centers to ensure the availability of all servers and services required by flydubai, which includes IT solutions / Services hosted outside FZ.
5. Ensures Disaster Recovery drills are planned and carried out effectively at agreed intervals and provide status update to relevant stake holders.
6. Experience with regulatory compliance issues, as well best practices in application and network security.
7. Manage licensing and maintenance contracts related to IT Production environments to ensure the continuity of services.
8. Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
9. Development of IT operations governance process.
10. Design verification and supervision of all IT infrastructure related activities such as high level network design, Fiber network etc.
11. Design verification and supervision of Data Centers.
12. Continue to assess and enhance Data Centers with latest relevant cost effective technologies.
13. Continually assess options for consolidation of servers and racks to save Data Center foot print resulting in cooling and power efficiency.
14. Build and lead the Release Management Team that will manage and coordinate all IT releases across all business units or IT business partners.
15. Actively participate in the IT strategic planning.
16. Facilitate the resolution of issues and problems within an ITIL framework, and manage escalations and issues as required
17. Present operational performance metrics and status across the IT infrastructure and networks to the rest of the company, in terms of dashboards, performance, improvement plans etc.
18. Mediate between internal teams, outsourcing partners and other stakeholders to ensure an open, clear and collaborative culture to optimize performance and productivity.
19. Lead Audit exercises and implement and own the process improvement activities to improve the overall Release Management processes.
20. Work closely with FZ IT sections to ensure that that Data Centre and Infrastructure are geared up to meet the growing demands of flydubai.
21. Ensures that all changes to FZ IT Production environments are planned as per agreed Tier level maintenance windows and necessary approvals are available for unplanned changes/outages.
22. Owner of IT-wider Change Management, Release Management, Incident Management, Service Asset & Configuration Management and Service Level Management processes. And ensure the same are implemented effectively within IT.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• A university degree in business or technology. BS in Computer Science, Computer Engineering, Business or similar fields is highly desired with MSc or MBA preferred.

Experience

• 12+ years’ total experience, including 6+ years in a production 24/7 high-availability multi-site enterprise of mission critical systems, ERP and CRM environments, including application hosting, voice and data networks, security and information protection and 4+ years’ experience with high availability networks and replicated disaster recovery architectures.
• 10 years of IT and business/industry work experience, with at least 3 years of experience in managing multiple medium to large cross-functional teams or projects, and influencing senior level management and key stakeholders.
• Experience in areas such as process design, re-engineering, organizational transformation, ITIL, Six Sigma and Lean and/or CMMI.
• Experienced in managing compliant operations and ensuring successful internal, external and FDA/EMA audits.
• Demonstrated progressive experience in the management of a technical support team.
• Extensive years of experience in managing Travel Reservation System or similar mission critical systems.
• Extensive years of experience on Distributed Systems such as e-commerce sites, mobile devices, kiosks, and point of sale systems
• Extensive years of experience on Enterprise Applications such as ERP, SAP, Ariba, or Maximo.
• Demonstrated years of experience on managing Cloud-based development and test environments.
• Extensive years in Test Systems or Test Environment Management or similar function, with at least 8 years in a management role.
• Extensive years’ experience as a Manager leading System Maintenance and Environment Management planning, coordination and verification activities for a division or group.
• Experience with comprehensive disaster recovery architecture and Operations, including storage area, network and redundant, highly-available server and networks architectures.

Knowledge / Skills

• Strong ITIL Release Management process knowledge.
• Strong Project or Portfolio Management process knowledge.
• Proven knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations.
• Proven leadership experience managing cross-functional teams and influencing senior level management and key stakeholders.
• Hands-on technical depth with direct oversight, problem solving leadership and participation for complex infrastructure implementation, system upgrades and Operational troubleshooting.
• Strong process engineering knowledge & experience in implementing and streamlining IT Service Management functions.
• Broad technical knowledge of network and PC operating systems including Windows Server/Desktop OS, Virtualization, Business Applications, Networking.
• PC literacy and MSOffice skills (Visio, Outlook, Word, Excel, PowerPoint) required.
• Proven ability at quickly assessing the impact of technical issues on the business, making decisions appropriately and communicating the same to relevant user levels.

Certificate / License required

• Certification in ITIL required.
• ITIL Foundations V3 Certified.
• Project Management Professional (PMP) certification.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Strategic Thinking

• Business Acumen

• Inspiring & Developing others

• Decision Making

 

 

Team Leader Technical Training wanted by FlyDubai in Dubai

FlyDubai logo

APPLY HERE

FlyDubai logo
FlyDubai logoFLYDUBAI

Team Leader Technical Training
REF: 18000025 30-FEB-2018
The Team Leader Technical Training is responsible for the state of compliance of the Engineering Department pertaining to the training programme.
KEY ACCOUNTABILITIES
Key Activities
1. Establishing a Yearly Training Programme based on the needs assessment of the Engineering Department in conjunction with departmental Heads
2. Ensuring that the Training Programme monitory costs remain within the annual training programme budget as notified by the Senior Vice President Engineering & Maintenance.
3. Maintaining a Continuation Training Programme in compliance with established regulatory requirements and company policies.
4. Arranging for the provision of training courses by internal and external sources which have been approved by the Quality Department.

5. Carrying out instructional duties for which he/she is qualified, to meet policy, procedure, safety and technical matters required of the organisation

6. Monitoring and mentoring of in-house trainers to ensure they qualify and remain in compliance with company procedures when carrying out training duties, ensuring that sufficient staff with appropriate qualifications are selected, trained and developed for the position of In-House trainer

7. Evaluating and monitoring both internal and external training programmes for compliance, effectiveness, material content and regular updates.

8. Reviewing training course evaluation feedback and notify the Senior Manager Workshops of any training that does not meet requirements.

9. Maintaining a keen understanding of training trends, developments and best practice requirements.

10. Establishing and reviewing Training Lesson Plans for new and established courses.

11. Maintaining the Engineering Procedures and forms pertaining to the training programme

12. Collecting and initiating the GCAA approval process of all aircraft type training completed at non-GCAA Part 147 Approved Organisations.

13. Maintaining records of training completed by all personnel, including dates, providers, instructors, attendees, course content, course approvals, certificates issued and feedback received/evaluated in a safe and secure manner through the AMOS system.

14. Ensuring that all newly employed personnel within the Engineering Department receive proper induction training upon joining, that training is recorded and those records are forwarded together with personal qualifications to the Quality Department.

15. Responding to quality deficiencies in the area which he/she is responsible, and which may arise from internal or independent quality audits.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Degree or equivalent

Experience

• 6-8 years, Preferred proven working experience as a training manager in a similar role.

Knowledge / Skills

• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops and simulations)

• Ability to manage and control the training budget.•

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Inspiring & Developing others

Powerplants manager wanted by FlyDubai in Dubai

FlyDubai logo

APPLY HERE

FlyDubai logo
FlyDubai logo

Manager Powerplants
REF: 18000044
Posted 01-MAR-2018
The Manager Powerplants is responsible to the Senior Manager Engineering for ensuring that all Powerplants and APU are managed to ensure compliance with regulatory requirements, continued airworthiness and optimum time on wing and in the most cost-effective manner
KEY ACCOUNTABILITIES
Key Activities
1. Monitoring of the CAMO functions in relation to powerplants to ensure the continued airworthiness of the operated fleet
2. Creation and management of Engine / SV plan to ensure optimum time on wing and least operational disruption, devising necessary stagger and ‘resting’ solutions to reduce costs for Powerplant/ APU at aircraft lease return

3. Management of spare Powerplants & APU to ensure correct quantity and availability to support the operational needs.

4. Advising upon optimum Powerplants & APU storage conditions to ensure regulatory, operational or contractual requirements are met.

5. Ensuring that all relevant flydubai departments are aware of the Powerplant / APU Shop Visit plan to maintain optimum aircraft availability

6. Management of Powerplant & APU agreements to ensure performance against contractual obligations

7. Working in liaison with other departments to ensure that Engine / APU utilization is optimized to support the lease return conditions

8. Ensuring that all regulatory requirements are met for delivery of new Powerplant / APU and redelivery of same at end of lease

9. Negotiations with Lessors & manufacturers for new aircraft leases, spare Powerplant & APU in order to reach mutual agreements for off, and on, wing support and to ensure compliance with return conditions

10. Management of any assigned team members and working together with other departments to ensure smooth workflow and successful delivery and redelivery

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Current Part 66 B1/B2 Aircraft Maintenance Engineers License (or FAA/ICAO equivalent) with ratings on the Boeing 737NG and CFM56-7B engine or Engineering degree.

Experience

• Minimum 5 years’ experience in a supervisory position

• Previous airline experience in similar role would be an advantage

Knowledge / Skills

• Broad knowledge and experience in the use of IT systems including Microsoft Suite and MRO Systems.

Certificate / License required

• As per minimum qualifications.

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

• Strategic Thinking

• Inspiring & Developing others

• Decision Making

Crew Scheduling Officer wanted by FlyDubai in Dubai

FlyDubai logo
FlyDubai logo
FlyDubai logo

APPLY HERE {direct link to job}

Crew Scheduling Officer

REF: 18000023
POSTED 28/01/2018
The Crew Scheduling Officer will be fully responsible for day to day operations and ensure crew movements are in compliance of the GCAA imposed highly complex flight time regulations in addition to company agreed policies, maintaining safety standards and contribute to on-time performance by effective crew management. Non-Compliance could adversely impact the operation of the Airline.KEY ACCOUNTABILITIES 

Key Activities

1. Ensure Crew Rosters that are published are fully compliant of GCAA rules and company policies

2. Ensure steps are taken to mitigate risks associated to safety when making changes to published rosters

3. Carefully evaluate the risk to crew resources and cost of operation when crew pairings are required to be changed

4. Escalate potential risks associated to shortage of crew resources to the Senior Crew Scheduling Officer

5. Develop crew scheduling strategies to achieve increased levels of productivity without compromising on the quality of output

6. Comprehensive recording of the crew scheduling and other crew scheduling related activities in order to ensure transparency of transactions. This is essential to analyse trends and investigate incidents

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• High school certificate or equivalent

Experience

• Minimum 2 years’ experience in a crew scheduling role with a commercial airline

Knowledge / Skills

• Broad knowledge and experience in: Airline Operations , Crew Scheduling and applicable Flight Time Rules and regulations and Fatigue Risk Management

• Good knowledge of using computerized Crew Management Systems preferably AIMS

Additional Requirements

• Above average skills in: Ability to communicate in both written & spoken English

CORE COMPETENCIES

• Customer Focus

• Team work

• Effective Communication

• Personal Accountability & Commitment to achieve

• Resilience and Flexibility (Can do attitude)

Special Purpose Internship with FlyDubai in Dubai

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FlyDubai logo
FlyDubai logo

APPLY NOW {direct link to job}

 

Special Purpose Internship (SPI)

18000012

We are pleased to announce our new flydubai Special Purpose Internship (SPI) program. The SPI program is designed to engage you in a planned learning experience and take your professional competence to new heights. As a spintern (Special Purpose Intern), you are given the opportunity to be placed in a specific department for a special purpose from the first day of joining.

As we have internship opportunities in various departments, we would be interested in viewing your profile, regardless of your background.

Qualifications:

About You 

You are:

· • A talented individual who is driven to give your best.

· • Proficient in solving all kinds of problems.

· • An excellent communicator with great MS Office skills.

In addition:

· • You have a valid UAE residence visa.

· • You are willing to do an unpaid internship.

· • You are willing to commit for a minimum period of three months.

It would also be great, if:

· • Apart from being fluent in English, you speak another language

· • You are passionate about the aviation industry

· • You can build a paper airplane in under 10 seconds

The ideal spintern profile:

You love life, you smile often and dream big.
You always have creative and innovative ideas.
Being part of a cross cultural team makes you bring out the best in others.
At the same time, you are humble and willing to learn from others.
People know you as a responsible and ethical person.
You are proactive and have developed a good amount of self-management skills.
With every experience, you are planting the seeds towards becoming a future leader.

If this is you, then we would love to have you on board. Apply now!


About Us 

At flydubai we pride ourselves with a can-do attitude, which is why we have managed to build a network of more than 100 destinations just seven years since launching in 2009.

We encourage our staff to think differently, and you will have the opportunity to flourish in a company that values your input. Your ideas are what drives us and you will be encouraged to put your stamp on what we do. After all, without the passion, dedication and skills of our staff, we would have never got our first aircraft off the ground.

In our office, we have a very flat organizational structure encouraging an open door policy. So being a part of the flydubai family means embracing the cheerful and productive environment of one of the fastest growing airlines in the world.

Taking your career to new heights is not just for pilots, it’s what all of us at flydubai are doing.

Certifying Engineer wanted by FlyDubai in Dubai

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FlyDubai logo
FlyDubai logo

APPLY HERE  {Direct link to application for certifying engineer job}

Certifying Engineer – B1

17000203
Completion and certification of scheduled and un-scheduled maintenance tasks on the operated fleet. Supervision of maintenance teams as required

KEY ACCOUNTABILITIES 

Key Activities

1. To ensure that all maintenance is carried out in accordance with flydubai and regulatory requirements. This will be achieved by making full use of the resources made available by flydubai and in keeping up to date with latest issues of all forms of support documentation.

2. To ensure that certification of tasks is carried out only within the limitations of the company issued approval. This will require a comprehensive knowledge of the flydubai Procedures.

3. To ensure that all maintenance is carried out to the highest standards and within the operational limitations prescribed. This means that all maintenance is to be carried out in accordance with the manuals and documentation provided by flydubai.

4. Completion of Work Packages as allocated. To ensure that all Work Packages are completed thoroughly and the relevant AMOS entries are made. To endure that any damage identified is recorded correctly and concisely.

5. Assisting with the recovery of AOG aircraft, to support down route requirements when requested. To ensure that the job holder has their passport at work at all times and that the required inoculations are kept up to date.

6. Raising Parts Requests for ADD as required. When raising an ADD and the spares required are known, the job holder is required to ensure that all associate spares are ordered and that AMOS and the ADD Sheet in the Technical Log is annotated accordingly.

7. Assisting with overtime requirements as requested. This will include both voluntary and rostered overtime totaling up to 50 hours per calendar month.

8. Assist the Team Leader Line Maintenance as required. When allocated Teams and/or tasks by the Team Leader Line Maintenance, the job holder will carry out their duties accordingly.

9. Deputize for the Team Leader Line Maintenance as required. This will require a comprehensive knowledge of the role of the Team Leader Line Maintenance.

10. To retain currency on all Licenses and Authorizations issued by Regulatory Authorities and flydubai Quality Assurance. This entails having an awareness of the expiry dates of all Licenses and Authorizations and making sure that renewals are applied for in a timely manner so as to ensure that currency is maintained.

Qualifications:

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS 


Minimum Qualification

• Current Part 66 B1 Aircraft Maintenance Engineers License (or FAA/ICAO equivalent) with ratings on the Boeing 737NG and CFM56-7B engine.

Experience

• Demonstrated experience in the maintenance of Boeing 737NG in a Line and Base Maintenance environment

Knowledge / Skills

• Broad knowledge and experience in the use of IT systems including Microsoft Suite and MRO Systems. 


CORE COMPETENCIES 

 Above average skills in effective communication.

• Excellent understanding of written and spoken English.

• Excellent Team Worker.

• Demonstrated levels of shown initiative, recognizing shortfalls and addressing them without being asked

• Demonstrated ability to think logical

• Demonstrated ability in Operational and Situational Awareness

• Demonstrated ability an analytical approach to Trouble Shooting

• Safety and Airworthiness Awareness