Customer Service wanted by EYEFORTECH SECURITY SYSTEMS Dubai

Details: Posted on: 5th May 2018
Company Name: EYEFORTECH SECURITY SYSTEMS LLC
Employment Type: Full Time
Monthly Salary: 2,000 – 3,999 AED
Benefits: visa+health insurance
Minimum Work Experience: 0-1 Years
Minimum Education Level: N/A
Listed By: Employer

Company Size: 1-10 Employees
Career Level: Mid-level
Listed by:
Description:

EYEFORTECH SECURITY SYSTEMS LLC hiring Female Customer Service receptionist.preferably any nationality, with pleasing personality and presentable. Excellent English communication skills. Adept computer skills. Fresh graduates are welcome to apply. Experience in customer service is a plus.
WALK IN INTERVIEW ON tuesday 7th may.
PH:+971567070824

Arabic speaking call centre staff WALK IN INTERVIEW

Walk-in Interviews in Dubai–14th April (Saturday) – Hiring ARABIC SPEAKING Call Center Agents!
Details: Posted on: 11th April 2018
Employment Type: Full Time
Monthly Salary: 4,000 – 5,999 AED
Benefits: Standard benefits
Minimum Work Experience: 1-2 Years
Minimum Education Level: High-School / Secondary
Listed By: Recruiter
Company Size: 1001-5000 Employees
Career Level: Junior
Description:
Hiring ARABIC SPEAKING Call Center Agents (Voice/Non-Voice) for a leading E-commerce co. in UAE.

Position: Call Center Agent (Voice/Non-Voice)
Work Location: Dubai – UAE

Requirement:
-Excellent verbal and written Communication Skills in ENGLISH & ARABIC is must (Khaleeji Arabic accent preferred)
-Willing to work in rotational shifts
-Smart, Energetic and flexible
-Age Limit: 32 Max
-Minimum 1 year of experience in Call center / Customer Service background (Fresher’s below 26 years of age can also apply)

Salary: 5000 AED Per month + Monthly KPI Bonus + Over Time Benefits + Free Transportation + Medical Insurance + Flight Tickets + Gratuity + Annual Leave Salary.

Timings: 11:00 AM to 3:00 PM (CV submission / Registration)
Date: 14th Apr – Saturday

NOTE: This vacancy is for native Arabic speakers only and immediate joiners preferred.

Walk-in with a hard copy of your CV & Passport copy to the below address:

Venue details:
Nassima Tower, 1st Floor, Sheikh Zayed Road.
Nearest Landmark: World Trade Center Metro Station, Exit-2

Sales Manager for Al Ain Rotana hotel Abu Dhabi

Al Ain Rotana Hotel lobby Dubai

APPLY HERE

Al Ain Rotana Hotel lobby DubaiPosted Date: 2018/03/12 18:10:46
Expiry Date: May 11, 2018
Ref. JB3759617 Post Share Tweet
Al Ain Rotana
Sales – Sales Manager
Al Ain Rotana
 
Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Sales Manager you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility. The role involves implementing and executing all sales action plans and will include key responsibilities such as:

•Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity

•Implement and execute all sales objectives and action plans to reach and exceed targets set

•Establish parameters, quotes and negotiate prices with customers for transient and group business in connection with the properties

•Promote and produce sales leads for Rotana within its respective areas

•Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail in its market areas

•Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system

•Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible

Skills
Education, Qualifications & Experiences

You should be holding a degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential and any other language skills beside will be an asset.

Knowledge & Competencies

The ideal candidate will have a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results. In your daily business you show flexibility, display a high level of integrity and professionalism to both colleagues and clients. You are having a track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans while possessing following additional competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Education
Ba

Assistant Housekeeper wanted by Fujairah Rotana UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Posted Date: 2018/03/12 15:20:53
Expiry Date: May 11, 2018
Ref. JB3762439
Fujairah Rotana Resort & Spa – Al Aqah Beach
Housekeeping – Assistant Housekeeper
Fujairah Rotana Resort & Spa – Al Aqah Beach
&NSBP;
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Housekeeper you are responsible to manage and lead the team of the housekeeping operation towards achieving the departmental goals and objectives by ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

•Plan the monthly roster of coordinators, senior supervisor and floor supervisors

•Carry out the yearly EPDR for his / her direct subordinates

•Perform disciplinary action or dismissal cases of employee under his / her charge

•Monitor and guide new team member

•Coordinate and monitor Preventive Maintenance Program

•Plan and ensure the clearings of annual leave / public holiday are up dated on timely basis

•Carry out departmental induction for all trainees and housekeeping new team member

•Up date the job descriptions for all direct subordinates as and when required

•Identify training needs for areas of improvement in the department

•Review and recommend more effective cleaning methods, materials and agents on a periodic basis

•Inspect personal grooming, uniform tidiness and cleanliness for the employees

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in a similar role. Excellent written and verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literate and knowledge in Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You demonstrate initiatives at all times and lead and support your subordinates by example and with a hands on approach. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Food & Beverage Captain wanted by Al Ain Hotel Dubai

Al Ain Rotana Hotel lobby Dubai

APPLY HERE

Al Ain Rotana Hotel lobby DubaiPosted Date: 2018/03/12 18:12:37
Expiry Date: May 07, 2018
Ref. JB3780913 Post Share Tweet
Al Ain Rotana
Food & Beverage – Captain – All Day Dining
Al Ain Rotana

Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Practice good customer relations and attend to customer complaints and queries satisfactorily

• Ensure the Outlet is set-up for service and supervise for a smooth operation

• Direct and supervise the service team to ensure that all duties are performed as per standards

• Ensure that all colleagues have received adequate training to perform their duties

• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques by exceeding guest expectations and to increase revenue

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

 

Checkout Supervisor wanted by Grandiose Store in Abu Dhabi/Dubai

Grandiose UAE Logo

APPLY HERE

Grandiose UAE Logo
Grandiose UAE Logo

Checkout Supervisor – 5 (for Grandiose Store Supermarket in Abu Dhabi and Dubai )
Company: Grandiose Retail
Experience: 3 + years of experience with a reputed retail Store (ONLY CANDIDATE WITH SUPERMARKET EXPERIENCE CAN APPLY.) Male & Female are required for this position
Location: Abu Dhabi / Dubai
Job Description

Responsibilities:

1. Supervising all the function in Check out counters.

2. Supervising all cashiers and porters in checkout.

3. Customer Service (Passing informations, Exchanging & refunding of items).

4. Ensuring smooth running of business in checkout counter.

5. Handling customer’s needs and complaints for customer satisfaction.

6. Handling all activities related to checkout area.

INSPIRED MEETINGS PLANNER wanted by SOFITEL hotel Abu Dhabi

Sofitel Corniche Hotel in Abu Dhabi

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Sofitel Corniche Hotel in Abu Dhabi
Sofitel Corniche Hotel in Abu Dhabi

job  posted 01/MAR/2018

INSPIRED MEETINGS PLANNER
Job Reference 284272 • Profession Sales – Distribution | Sales Administration

Sofitel Abu Dhabi Corniche enjoys a
privileged location on the eastern tip
of the Corniche Road, one of the most
prestigious district in the city and full
of the characteristic charm of the seafront.

The establishment is part of the Capital Plaza,
a complex comprising of five buildings. Its
slender, futuristic architecture revisits Art Deco
codes.

The 282 rooms and suites boast a contemporary French design featuring pure line and materials, drawing heavily on oriental influences.
Anticipated Start Date 31-03-2018
CONTACT
Saleh Hamza H7507-HR5@sofitel.com
+97128137777
Professional experiences
1 to 2 years
Languages essential
English (Fluent)
KEY TASKS
DUTIES & RESPONSIBILITIES

• At all times, present the client and stakeholders with the highest level of service, information and professionalism in all dealings with their event.
• Preparation and follow-up of conference (non-residential), corporate and social function proposals, tailored to specifically meet the needs of each client using the Inspired Meetings™ Offerings.
• Complete organisation of conference, corporate, major events and social events from confirmation to post-event follow-up in order to ensure client satisfaction.
• Prepare event orders, action plans and other relevant paperwork to effectively communicate guests’ needs to internal and external sources.
• Use of PMS to accurately record all activities, contacts etc.
• Qualify prospective leads as to profitability.
• Co-ordination and hosting of site inspection activity including follow-up.
• Be present in the lobby to greet clients and be ready to proceed with inspections a minimum of 10 minutes prior to agreed meeting time.
• Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
• Liaise between Inspired Meetings™ Concierges and clients as necessary.
• Represent the Hotel at various functions and meetings as necessary.
• Attend internal and external meetings as necessary.
• Liaise with other Hotel Departments and within the Conference and Event Sales department effectively.
• Follow up outstanding accounts.
• Handle inquiries and ‘walk-ins’ as required.
• Produce correspondence as required.
• Assist Conference and Event Operations as necessary.
• Sell all Hotel Services.
• Work in association with Conference & Events Sales team to ensure deadlines are achieved.
• Develop close relationships with Other Hotels, Hotel suppliers and contractors and all event clients, past, present and future.
• Undertake evening and weekend duty shifts as requested.
• Ensure there is an active presence in the hotel as required by business demands or customer and staff needs.
• Alert management of any potential concerns to enable prompt attention.
• Conduct thorough client and staff briefings as necessary.
• Develop through knowledge of competitive properties.
• Maintain a professional appearance at all times and to conduct personal behaviour in a mature and professional business manner when representing the Hotel.
• Carefully respond to all requests for explanations or any complaints by the customer within 48 hours. If this is not possible, inform the customer precisely when he or she can expect a response and ensure delivery on this promise.

SPECIFIC TASKS

Pre-Event
• Answer all client enquiries with a positive presentation of the hotel and the Inspired Meetings™ service.
• Confirm event feasibility within 24 hours based on room availability and budget.
• Send proposal within 24 hours.
• Personalise the proposal and scrupulously follow customer specifications.
• Verify ability to deliver the IT and audio-visual requirements of the event.
• Lead overall organisation of the event.
• One week prior, brief the Inspired Meetings™ Concierge.

Event
• One week prior, brief the Inspired Meetings™ Concierge.

Post-Event
• Handle the invoice and check meticulously all the billing details.
• Meet with the client to gain feedback and ensure that he / she had a good experience.
• Take any client complaints / concerns into consideration and find compensations.
• Inform the guest of any special future promotions and further promote the Sofitel network.
• Send out the bill within two days of the end of the meeting, accompanied by a letter of thanks and follow up with a courtesy call to check that it has been received within 48 hours of dispatch.
• Follow up the relationship with the customer after any event and enquire about any future needs.

GENERAL RESPONSIBILITIES
• Participate in scheduled training and development programs as required by your Department Manager to improve self and department standards and attend departmental meetings as required.
• Follow hotel policies and procedures as detailed in the hotel induction, department orientation, employee handbook and department procedure manual.
• Report any workplace hazards to your Health and Safety Committee representative and take a consultative role to assist in achieving a healthy and safe working environment.
• Use safe manual handling techniques at all times.
• Ensure all operating equipment is in good working order, reporting any unsafe work conditions, faults, repairs or cleaning needs to appropriate department.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Perform any other duties within the employee’s range of competence as required by management.
• Able to close the sale and meet aggressive sales targets.
• Excellent verbal and written communication skills.
• Must be able to work independently.
• Maintains clear understanding of facilities, core menus and company culture.
• Generates new leads from prospecting potential customers.
• Participates in community events and organizations as assigned by DOS.
• Proactively respond to incoming leads and request for proposals in a timely manner.
• Participates in creating sales plans / strategic marketing plans.
• Manage promotional events as assigned by management.
• Maintains weekly progress reports.
• Conducts site inspections with clients.
• Generates event revenue in accordance with established sales goals, pricing & profitability guidelines.
• Negotiates and closes contracts, obtain deposits and final payments.
• Writes proposals, menus, contracts, function sheets with detailed operations information.
• Accurately maintains forecasting reports.
• Proactively builds relationships with team members (i.e. Kitchen, BOH and Operations).
• Presence at all assigned events to maintain client relationship and assist operations in the execution of event setting and agreeing budgets; monitoring quality standards; overseeing the management of facilities, e.g. checking event bookings and allocation of resources/staff; planning new promotions and initiatives, and contributing to business development; dealing with staffing and client issues.

 

Cashier wanted by Centrepoint in Dubai

centrepoint shop Dubai

APPLY HERE

centrepoint shop Dubai
centrepoint shop Dubai

Posted Date: Feb 27, 2018
Expiry Date: Mar 07, 2018
Ref. JB3777939
Job Description
Cash/ Credit Card transactions/ Gift Vouchers Handling
Provide excellent customer service to all the customers at all times
Ensure that the prices are updated regularly in the system
Ensure counting of cash after the last customer leaves the showroom
Ensure proper rates/ denominations of currencies
Conduct security checks for the currency/ credit cards/ cheques etc. when required
Check whether the cash machines are working properly or not
Greet and inform the customer about LPC, Gift Vouchers, extended warranty; various promotions etc.
Recheck the credit card transactions
Ensure that all stationery and carriers bags are present at their station prior to opening
Maintain in store discipline and service standards
Ensure house keeping standards within the cashiers counter as per the company’s standards
Ensure that all POS machines are in excellent conditions.
Ensure highest customer service, safety/ security and discipline inside the POS.
Accurately process transactions for customers in an efficient manner
Count the float for his/ her designated till prior to opening to ensure accurate accounting
Follow the close down procedures for their designated till at the end of trading
Ensure that their designated till is fully operational and in working order
Inform Management of price queries
Remove security tags from garments and items purchased by customer
Fold garments in the correct way and present them in the correct size carrier bag to the customer after payment
Act in a friendly and polite manner at all times
Be aware of queue build up at the till point and inform the Chief Cashier of the same
Show initiative in dealing with problems
Greet all customers with a friendly smile and a welcome as they approach the till
Advice customers of the availability of gift vouchers and other concept promotions at&
Skills
High level of honesty and integrity

Basic accounting acumen

Knowledge of credit card transaction operations

Communication skills

Proactiveness and flexibility

Customer service orientation

Currency; denominations / elementary product knowledge

Numerical Ability

Start date: 2018-03-08
Full time
Monthly Salary Range: AED 2,000 – 3,000
Number of Vacancies: 7

Food and Beverage Associate wanted by Citymax hotel Dubai

citymax hotel Dubai

APPLY HERE

citymax hotel Dubai
citymax hotel Dubai

Posted Date: Feb 27, 2018
Expiry Date: Apr 14, 2018
Ref. JB3740378 Citymax Hotels
F&B Associate
Citymax Hotels

Job Description
As a F&B Associate you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

• Ensure minimum wastage, breakage and spoilage

• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details.

Job Details
Job Location:
Dubai, UAE
Department:
Customer Service and Call Center
Joining Date:
2017-12-01
Number of Vacancies:
5
Preferred Candidate
Career Level:
Entry Level
Years of Experience :
Min: 1 Max: 4

Company Profile
Citymax Hotels offers outstanding comfort and facilities of the highest standards while providing extraordinary value for money.

Citymax hotels are now open in Al Barsha, Bur Dubai and Sharjah. The hotels are strategically located in prime business and shopping districts and have a range of dining facilities. The Al Barsha and Bur Dubai properties are also in close proximity to Dubai Metro to offer maximum convenience to customers. All rooms have Internet connections, 32″ LCD televisions, power showers, in-room refrigerators, lockers, a hospitality tray and luxurious beds for exceptional comfort.

Front Desk Agent wanted by Ritz Carlton Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Description
Posting Date Feb 27, 2018
Job Number 180006U6
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai, United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Telephone operator wanted by Jumeirah hotel in Dubai

Hotel room Jumeirah Beach Hotel Dubai

APPLY HERE JOB NUMBER: 180000WH

Hotel room Jumeirah Beach Hotel Dubai
Hotel room Jumeirah Beach Hotel Dubai

Operator, Telephone – Jumeirah Pre-Opening Hotel – (180000WH)
About Jumeirah:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

About the Job:

An opportunity has arisen for an Operator to join Jumeirah’s Pre-Opening Hotel. The main duties and responsibilities of this role:
Checks suites which have requested for INCOGNITO status that it is maintained and Do Not Disturb (DND) requests are programmed and recorded on the DND sheet FO/FTC/0798 Issue
Does all necessary filing in the department and ensure proper record keeping.
Constantly updates the white boards and notice boards with useful information for the benefit of all.
Records all international calls (sheet FO/FTC/0584) and faxes (FO/FTC/0601) made on #35 extensions and Operator extensions. This record and related departments to be cross charged to be forwarded to the Finance Executive on the first day of the month.
Checks the E-mail for important messages and respond promptly.
Checks all the equipment in the department such as PCs and all software to ensure that all is in perfect working conditions.
Records all Wake Up Calls (WUC) on the master sheet as requested by the guests and makes sure that such requests are offered timely.
Carries out any other duties and responsibilities as assigned by the management

About you:

The ideal candidate for this position will have the following experience and qualifications:

You must have previous work experience in a customer service industry or at least 1 year experience in a 5* hotel handling guest on the telephone.
You must have 1 year previous experience in a Switchboard or Call Center environment
You must also have experience in using Opera PMS, Front Office System as well as MS Office Applications
Good command of both spoken and written English
Additional language is an added value

About the benefits:

This position offers a highly competitive salary and package which includes: shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

Primary Location: United Arab Emirates
Job: Call Centre Operator
Organization: Dubai Region [Main]
Job Posting: Feb 26, 2018, 12:38:10 PM

 

Director Retail Operations wanted by Bollywood Parks Dubai

Bollywood Park Dubai

APPLY HERE

REF: DPR1837

Contract Type: Full Time | Permanent Function: Retail Closing Date: 31 March 2018 Location: Dubai, U.A.E.
Building Fun
Experience the vibrant celebration of Mumbai’s famous film industry in all its colours and flavours at Bollywood Parks™ Dubai, when it is opened by Dubai Parks and Resorts in October 2016.

Our team will be at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.

With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.

Play Your Part
In this role you will be responsible to drive service quality initiatives which are aligned with company’s service philosophy. Demonstrates good business acumen, analyse financial results and numerical sense to plan and manage budgets to ensure profitability in the business. Perform effective delegation to meet team goals and objectives. Motivate and provide guidance to the team to accomplish its responsibility by bringing out the best qualities of each team member. Perform effective delegation to meet team goals and objectives. Provide Business Development plans and to organize and manage multiple projects. Embrace reasonable risks, stimulate creativity and foster innovative mind set in the team. Demonstrate critical thinking to facilitate sound decision making. Responsible and accountable for the commercial management of all sales generating store(s), and minimizing losses. Effective member of the store management team contributing to the setting, monitoring and achieving of goals and objectives for the business unit.

Main Duties:

Functional

Provide good guest service at all times
Ensure good customer service standards are consistent among the team members
Handle customer service situations that are beyond the sales associates capabilities
Anticipate guest needs, giving high priority to guest satisfaction
Listen carefully and empathize with the person’s concerns
Responsible for all areas of guest service and ensuring compliance of service standards at all levels.
Key driver to follow through development programs on service standards for all team members

Financial

Analyze and interpret financial reports and department budgets
Plan and maximize labor cost with productivity
Plan and ensure business profitability
Make strategic decisions to achieve business results and growth
Business driver to meet current and long term organizational objectives

Processes

To handle risk management and prepare contingency plans for the department
Set and implement Standard Operating Procedures (SOP) in accordance with company policies
Develop and implement policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.
Manage implementation of relevant electronic systems to bring efficiency and effectiveness existing processes.
Set objectives/ KPIs/ milestones for the respective department/ function and conduct appraisals for direct reports on Electronic Performance Management System.

Learning & Development

Ensure that team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department.
Ensure that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained.
Any other duties as may be reasonably requested by the Management Team

Are You a Star
In order to be qualified for this role you should possess the below criteria:

Essential:

Minimum Qualification With Degree or equivalent: At least 9 years of related experience in the following industries is required: theatrical, film, television, resort or theme park, with at least 4 years in a managerial position
Without diploma or equivalent: At least 10 years of related experience in the following industries is required: large scale resort or theme park is desired, with at least 5 years in a managerial position

Desirable:

Strong hospitality acumen and demonstrates knowledge of theme park operations terminology, tools, tactics, principles and practices, as relevant to the successful delivery of the individual role
Desired required Level would be Level 4 as per Competency
Deciding & Initiating action, Leading & Supervising, Adhering to Principles & Values, Relating & Networking, Persuading & Influencing, Creating & Innovating, Entrepreneurial & Commercial thinking , Formulating Strategies & Concepts
Adhering to Principles & Values, Working with People, Presenting & Communicating information, Relating & Networking, Persuading & Influencing, Applying Expertise & Technology, Analyzing, and Creating & Innovating.
Working with People, Adhering to Principles & Values, Writing & Reporting, Applying Expertise & Technology, Learning & Researching, Planning & Organizing, Delivering results and meeting customer satisfaction, Following instructions & Procedures
Adhering to Principles & Values, Learning & Researching, Planning & Organizing, Delivering results & meeting customer satisfaction, Following instructions & Procedures, Adapting & Responding to Change, Coping with Pressure & Setbacks, Achieving Personal work goals & Objectives

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

Supervisor Deli Counter wanted by Grandiose supermarket in Dubai&Abu Dhabi

Grandiose UAE Logo

APPLY HERE

Grandiose UAE Logo
Grandiose UAE Logo

Supervisor – Delica-Cheese-Bakery Counter
Company: Grandiose Retail
Experience: 1 – 2 years in supermarkets/hypermarkets
Location: Abu Dhabi / Dubai
Job Description

Job Purpose

To ensure smooth operations of Delicatessen, Dairy and Baker counters in terms of display, sales & margins and customer service

Candidate Requirement

Knowledge and interest in market trends, excellent product display skills and attentive to detail.
Very Good knowledge in Food Hygiene, Safety and HACCP standards of Dubai / Abu Dhabi
At least 2 years experience in the same capacity in a reputable supermarket/hypermarket

Only UAE based candidates, preferably Dubai/Abu Dhabi may apply.

 

Checkout Supervisor for Grandiose Supermarket in Abu Dhabi/Dubai

Grandiose UAE Logo

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Grandiose UAE Logo
Grandiose UAE Logo

Company: Grandiose Retail
Experience: 3 + years of experience with a reputed retail Store (ONLY CANDIDATE WITH SUPERMARKET EXPERIENCE CAN APPLY.) Male & Female are required for this position
Location: Abu Dhabi / Dubai
Job Description

Responsibilities:

1. Supervising all the function in Check out counters.

2. Supervising all cashiers and porters in checkout.

3. Customer Service (Passing informations, Exchanging & refunding of items).

4. Ensuring smooth running of business in checkout counter.

5. Handling customer’s needs and complaints for customer satisfaction.

6. Handling all activities related to checkout area.

SALES ASSOCIATE wanted by Azadea in Dubai

Azadea Dubai logo

APPLY HERE

Azadea Dubai logo
Azadea Dubai

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Key Accountabilities
Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable
Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times
Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss
Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping
Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager; change tag prices of products during promotion periods or as needed
Take measurements for any needed alteration, assign price according to set price list, all the alteration book, and notify tailor of the amendments
Qualifications, Experience, Knowledge
Bachelor’s Degree is a plus
Fluency in English
Proficiency in MS office
Competencies
Attention to details
Change and Adaptability
Communication Skills
Cultural Awareness
Customer Focus
Initiative
Teamwork

 

Reservation Agent wanted by Rotana hotel in Dubai

Al Bandar Rotana hotel Dubai

APPLY HERE

Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Date Posted: 2018/02/15 16:39:18
Expiry Date: 2018/04/16
Ref. JB3772780 Post Share Tweet
Al Bandar Rotana
Revenue – Reservation Agent
Al Bandar Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

Process and confirm guest room reservations made by clients on the phone, letter or fax
Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
Promote and maintain good public relations and endeavors to maximize business
Maintain an accurate room status at all times
Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
<b>Education, Qualifications & Experiences</b>

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

<b>Knowledge & Competencies</b>

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

Understanding the job

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

FRONT DESK AGENT wanted by Waldorf Astoria Hotel in Dubai

waldorf astoria Dubai the palm

APPLY HERE

waldorf astoria Dubai the palm
waldorf astoria Dubai the palm

Job Summary
A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Comply with hotel security, fire regulations and all heath and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments, as necessary

What are we looking for?
Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in Front Desk

Positive attitude and good communication skills both written and verbal

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Front Office

Diploma / Certificate in Hotel Management or equivalent

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts — offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations

 

KIDS CLUB ATTENDANT wanted by Waldorf Astoria Hotel in Dubai

waldorf astoria Dubai kids club

APPLY HERE

waldorf astoria Dubai kids club
waldorf astoria Dubai kids club

Job Summary
The Kids Club Attendant is responsible for ensuring the young guest experience whilst they enjoy the Hotel’s Kids Club facilities, including the activities. You will be responsible for taking care of them with a warm and sincere welcome. Monitoring the young guest needs and safety is paramount to this role.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

Greet guests immediately with a sincere and friendly welcome. Assist guests their needs in the kids club area. Respond to guest requests, comments, and concerns in a timely manner.

Maintain cleanliness of kids club.

Organizing activities for the kids.

Taking care of the young guests.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.

Ability to listen and communicate effectively with resort guests, kids and other team members

Previous experience in kids club and child care

What are we looking for?

High School Graduate or equivalent required.

Previous Customer Service experience, within the Hospitality Industry, is preferred

All employees must maintain a neat, clean and well-groomed appearance

Intermediate English language skills

Basic computer knowledge

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts — offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations

WAITER/ESS wanted by Hilton in Dubai Creek UAE

Hilton Dubai creek UAE

APPLY HERE

Hilton Dubai creek UAE
Hilton Dubai creek UAE

Hilton Hotels & Resorts

Apply Now
Not ready to apply?
Job Summary
A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all products
Ensure mis-en-place is well stocked at all floor stations
Follow correct reporting procedures if faced with issues
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

 

Houseman wanted by Marquis Marriott hotel in Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Room Dubai
Marriott Marquis Hotel Room Dubai
Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Description
Posting Date Feb 11, 2018
Job Number 17002P22
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

JOB SUMMARY
Assist the banquet houseman captain to directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Assist to monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Assist to identify training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE
Experience:
1-2 years 5 star hotel experience
Skills and Knowledge
Guest satisfaction awareness
Impeccable standards of appearance
Honesty and integrity above reproach
Able to accept constructive criticism
Total commitment
Audio Visual Level I
Computer knowledge
Education or Certification
Diploma or Degree in Hotel Management
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Adhering to all division and local standard policies and procedures.
Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.
Maintaining a cooperative team-like attitude in working with supervisors and fellow associates.
To receive function assignments and discuss any last minute changes with maître d.
To coordinate the performance of all banquet associates.
To coordinates the performance of all banquet associates.
To coordinate all as per of meeting room and function set ups service and breakdown.
To maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
To inspect all public areas (foyer, assembly areas, restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management.
Perform all other reasonable tasks as requested by management.
To achieve accident prevention goals.

Manager, Medical Quality and Performance wanted by DAMAN in Dubai

daman healthcare UAE
daman healthcare UAE
daman healthcare UAE

APPLY HERE

Date Posted: 2018/01/28 08:42:32
Expiry Date: 2018/03/29
Ref. JB3762262 Post Share Tweet
Manager, Medical Quality and Performance

Job Description
General Description:

Manage the Medical Quality and Performance unit and serve on the Medical Advisory Committee. Contribute to the development of Daman’s medical quality and performance strategy and manage its implementation.

Main Duties:

Develop and implement a department strategy according to the company strategy, set departmental and operational goals and initiate measures to reach these goals and to improve the overall department performance
Accountable for a results-oriented management overlooking and considering cross-departmental performance/results
Apply and respect Daman’s leadership principles and create an environment of open communication and continuous improvement that is motivating and encouraging to staff
Ensure that business decisions and processes are documented in a professional way
Manage and develop people and resources including provision of a strong leadership presence
Manage the department expenditure and requirements, keeping in mind its impact and utilisation on the financial budget
Deliver high quality customer service and respect medical and work ethics at all times
Lead and influence the development, implementation of policies and procedures and enable its adherence
Promote and support the recruitment and development UAE Nationals to significantly contribute to Daman’s strategic goals
Develop strategies for monitoring and reporting on provider quality and linking payment to performance (through evidence-based reimbursement)
Manage the transition from a negotiated payment multiplier to a fully calculated multiplier over several years
Engage all relevant stakeholders in the transition to evidence based reimbursement and promote the role of the Medical Advisory Committee
Develop and maintain a comprehensive list of relevant and objective clinical, financial and operational quality performance indicators for every provider type and specialty to effectively improve provider medical quality with minimal financial impact on Daman
Develop an effective framework and scoring methodology to grade provider performance
Skills
Dynamic, self-driven with strong business understanding and background
Strategic thinking with strong focus on results and high quality of work
Very good leadership skills including people management, selection and development skills
Very good command of written and spoken English; knowledge of Arabic language is an added advantage
Very good analytical, planning, forecasting, execution and problem solving skills
Flexible and able to work under pressure
Promote trust and confidentiality
Strong level of customer service orientation and professionalism in all interactions
Very good communication, negotiation, and presentation skills
Good knowledge of Microsoft applications
Experienced in managing a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverables
Education
Bachelor degree in Medicine or Healthcare

Job Details
Job Location:
Abu Dhabi, UAE
Job Role:
Medical, Healthcare, and Nursing
Employment Status:
Full time
Employment Type:
Employee
Manages Others:
Yes
Number of Vacancies:
1
Preferred Candidate
Career Level:
Management
Years of Experience :
Min: 10 Max: 15
Residence Location:
United Arab Emirates
Degree:
Bachelor’s degree

Team Leader wanted by CBD bank in Sharjah Dubai

commercial bank of Dubai
commercial bank of Dubai
commercial bank of Dubai

APPLY HERE

Team Leader, Operations & MIS – (18000056)
Description

Job Purpose

Managing day-today Call Center operations to meet targeted Service Level, Customers’ Wait Time and abandoned rate & to proactively forecast calls volume and peak times and schedule the agents accordingly. Floor management and being responsible for solving all systems, IT, contact centre projects, access related problems to ensure maximum productivity; drive low cost channel migration and improve revenue generation by staff. Provide management with regular & comprehensive MIS and recommendations on job area.

About the Job

Delivery of agreed Call Center Service Level targets.
Full responsibility of shifts’ scheduling agents annual leave planner. Prepare call center Shifts’ schedule on monthly basis and make sure that sufficient number of agents are scheduled on each line and queue to meet the expected calls’ volumes including staff trainings, breaks etc. Ensuring that the staff planner is effectively communicated with staff to maintain the balance between employee engagement and business requirements.
Managing the floor and agents’ in coordination with other team leaders and shift supervisor. Control agents’ attendance, breaks, not ready and log-out times, no- shows and overall log-in times.
Administering all Call Center systems & applications like ACD, IVR & CTI, Recording, CRM, iCRS, Online, Mobile, SMS and responsible for all call Center hardware’s.
Coordinate with Admin, properties etc. to manage contact Centre related activities and act as back up in absence of the department coordinator.
Calls forecasting & manpower planning, manage costing and all related infrastructure requirements to meet the forecasted growth of calls and services.
Project manager for all Call Center new projects and systems’ enhancement.
Provide comprehensive and regular analytical MIS for Service Level, Calls Volumes, traffic patterns, systems Problems, Agents’ productivity & performance including shift allowances, incentives etc.
Crisis management in term of staff availability and taking appropriate actions.
Managing all staff system access and review related reports from internal control and risk management. Granting, changing, deleting staff access as and when required in coordination with Head of contact center.
Managing outbound dialer to execute campaigns, etc. to improve revenue generation. Drive staff blending for improved productivity and efficiency.
Oversee assignment of leads to fulfillment staff to ensure customer contact within the agreed TAT including tracking and publishing of the leads/ conversion MIS.

Qualifications

Bachelors degree in any discipline

Knowledge & Experience

More than 3 years’ experience in Call Center preferably in banking field
Written and spoken English and Arabic
Skills

Strong IT background
Problem solving & complaints handling
MIS & Analytical skills
MS applications knowledge
Good Communication skill

Primary Location: AE-AE-Sharjah
Job: Contact Centre
Organization: PBG-Digital Transformation, Products & Channels
Employee Status: Regular
Job Posting: Feb 4, 2018, 11:56:14 AM

Retail Sales Consultant wanted by Travelex Dubai Airport

Travelex careers Dubai logo

APPLY HERE

Travelex careers Dubai logo
Travelex careers Dubai logo

We are looking for Arab National candidates

Role purpose

To offer exceptional customer service whilst maximizing all sales opportunities.

Key accountabilities

  • Deliver excellent customer service
  • Follow the sales process in order to maximise sales
  • Understand features and benefits of all Travelex product lines
  • Use every opportunity to upsell and cross-sell
  • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
  • Adhere to promotional marketing offers
  • Manage till stocks
  • Achieve individual KPIs / targets
  • Fully investigate overs and shorts (differences) and report
  • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
  • Ensure compliance to legal and corporate requirements
  • Maintain high standards of housekeeping and presentation of stores
  • Contribute to the success of the team
  • Complete training within required timelines

Role-specific experience and skills

  • Retail, cash handling and/or banking experience
  • Good customer service skills
  • Good numerical ability
  • Good knowledge of product, services and procedures
  • Demonstrated experience working with computer systems
  • Ability to work independently as well as in a team environment
  • Ability to handle routine activities with attention to accuracy and detail
  • Flexibility to work different shifts and locations as required
  • English language skills

General experience and personal qualities

  • Self-aware, open-minded with a high degree of personal and professional integrity
  • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
  • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
  • The ability to analyse issues and solve problems
  • Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex

CABIN CREW OPPORTUNITIES for Emirates in Dubai

Emirates Dubai logo
Emirates Dubai logo
Emirates Dubai logo

APPLY HERE

EMIRATES CABIN CREW OPPORTUNITIES – 170001C3
Posted Date: 28-Jan-2018

Where could you be tomorrow?

We are looking for exceptional people to join our international cabin crew team based in Dubai. If you share our unlimited curiosity, embrace of other cultures and passion for hospitality, we would like to meet you. If shortlisted, you will be invited to attend one of our global recruitment events.

Before clicking the Apply button here are some things to have prepared:
– An updated CV – you will need to provide details about your previous employment and education history
– Photos to upload
– Be ready to record a Video Interview. Towards the end of the application you will be asked to record your responses to some questions. The video recording opens in a separate window as part of your application.
QUALIFICATIONS & EXPERIENCE
– 1+ year of customer service/hospitality experience
– Educated to at least high school level
– Fluency in written and spoken English (additional languages are desirable)
– At least 21 years old at the time of application
– Minimum arm reach of 212 cms (on tip toes) and minimum height of 160 cms, which will enable you to reach emergency equipment on all aircraft types
– Medically fit to meet cabin crew requirements
– Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures
– As Emirates cabin crew, you will be based in Dubai and will need to meet the UAE’s employment visa requirements
NEXT JOB
Finance Manager – dnata Travel B2C ME&I

Armani hotel in Dubai is looking for a Guest service agent

Armani hotel in Dubai

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Guest Service (Chinese & Italian)

Armani hotel in Dubai
Armani hotel in Dubai

The Guest Service Agent acts as an ambassador and host for all hotel and social guests at the Armani Hotel Dubai. The Guest Service Agent is responsible for the “Stay with Armani” experience of all our guests. The Guest Service Agent is Mr. Armani’s Brand Ambassador and treasures and values the Armani Brand at all times on site and off site.

  • Performs check-ins and check-outs, attends to guest in the business center, answers phones and e-mail correspondence and any other enquires in accordance to the hotel SOP’s and regulations
  • Carry out the registration procedures required for guests staying at the hotel, ensuring that local law and hotel’s credit policies are adhered to at all times
  • Carry out cashiering duties for in house guests, in accordance with the hotel credit policy
  • Handles all guest and internal guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Accomplishes a set of administrative duties such as writing reports and other specific duties related to the job function

HOSTESS- TRADER VIC’S Hilton Dubai (jumeirah)

hilton dubai jumeirah
hilton dubai jumeirah
hilton dubai jumeirah

Apply now

Job Description
A Hostess with Hilton Hotels and Resorts is responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As a Hostess, you are responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
  • Greet all Guests to the correct standard and escort them to their allocated tables with menus and wine list
  • Present the waiter in the station according to the SOP
  • Assist cloakroom attendant in the receipt of coats and bags
  • Ensure that the log book is completed after each service period
  • Keep tidy the host/ess desk
  • Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations
  • Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests
  • Allocate daily bookings to the table plan
  • Ensure that all the menus and memos are ready at the desk prior each service
  • Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests
  • Comply with hotel licensing regulations as well as health and safety and fire regulations
  • Ensure an adequate supply of checks, printer rolls and neat storage of each
Job Requirements
What are we looking for?

A Hostess serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Customer Service experience
  • A warm personality, attentive and smartly presentable
  • Ability to listen and respond to demanding Guest needs
  • Excellent communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in similar role
  • Passion for delivering exceptional levels of Guest service

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Hilton Hotels & Resorts — the global leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend®, Brand of the Year – Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry

 

Apply Now

Call Center Customer Service Representative for Afia in Dubai

Afia insurance Dubai
Afia insurance Dubai
Afia insurance Dubai

Call Center Customer Service Representative

Apply now

 

Job details

We are looking for an energetic and self motivated individual who will go out of their way to delight the customer. The immediate key roles will involve answering telephone calls, explaining products and covers to clients, writing emails, drafting quotations and issuing policies. We’d really like career orientated people with long term drive, who will thrive in our atmosphere and progress up the organisation, taking on more responsibilities. No specific skills or experience required, and full training will be provided.