Bellman wanted at EDITION hotel – Abu Dhabi

Edition hotel Abu Dhabi

APPLY HERE

Edition hotel Abu Dhabi
Edition hotel Abu Dhabi

Job Number 18001I4Z
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION, Abu Dhabi, UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

JOB OVERVIEW:
Support all property operations, ensuring that the highest levels of hospitality and service are provided. Responsible for all Bell and Door functions. Areas of responsibility include but are not limited to: providing a professional and personalize welcome experience to guests and visitors; greeting and escorting of guests to their rooms; luggage storage and retrieval as well as loading and unloading from the car; Supply guests with directions and arrange transportation.

BUSINESS CONTEXT:

EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings… “all under one roof”.

EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.

EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent.

SCOPE MEASURES:

A Full-Time position based at The Abu Dhabi EDITION
Size of Unit (Number of Rooms) – 198 Rooms and 57 Residences

REPORTS TO: Head Concierge

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently.

QUALIFICATIONS:
High school diploma or GED equivalent.
No supervisory experience is required.
UAE driving license is a must.

ESSENTIAL JOB FUNCTIONS:
Main Responsibilities
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of The Abu Dhabi EDITION product and services.
Ensure all forms of communication are used to full capacity and relevant information is handed over to the next shift.
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
Open doors and assist guests/visitors entering and leaving property.
Assist with luggage storage and retrieval.
Transport guest luggage to and from guest rooms and/or designated bell area.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Supply guests with directions.
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
Dispatch bell/door/valet employees as needed.
Communicate parking procedures to guests/visitors.
Park and retrieve from parking guests cars.
Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
Develop and maintain positive working relationships with others.
Welcome and acknowledge all guests according to EDITION standards.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Ensure adherence to quality expectations and standards.
Ensure proper use of the telephone etiquette as per EDTION standards.
Establishes and maintains open, collaborative relationships with other employees.
Perform any other reasonable job duties as requested.

Bellman wanted at W hotel – Dubai

w hotel dubai

APPLY HERE

w hotel dubai
w hotel dubai

Job Number 18000HFT
Location W Dubai – Al Habtoor City, Dubai, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job du

Bellman wanted by Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Posting Date May 31, 2018
Job Number 18001J6W
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai, Dubai,

JOB SUMMARY
 
To welcome and escort our Guests, ensure that their luggage is handled as per brand standards of Marriott International, focus on ensuring that the highest levels of hospitality and service are provided. Represent concierge department in resolving any guest or hotel related situation. Maintain the flow of guest traffic and direct guests within the hotel.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
Guest experience in a five star hotel or similar, local knowledge, good command over English Language.
Skills and Knowledge
English Speaking, Local Knowledge ,Arabic Speaking
Education or Certification
Higher Secondary Education.
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Ensure all guests are Welcomed to the JW Marriott Marquis Dubai as per Marriott International Brand Standards..
Be familiar with all hotel facilities and their hours of operation.
Demonstrate Aggressive hospitality and guest engagement at all times.
Achieves goals set by the department.
Support the implementation of “1st 10” program according to local government regulations.
Ensure luggage carts are neatly arranged in their designated area at all times.
Issue Luggage tags for all baggage received by carefully counting them in pieces.
Fill all details in the luggage tag with Guest name, date time and your name.
Supply a copy of the luggage sticker at the bell desk with your name to identify and send luggage to guest room according to the name by the bell captain.
Follow up of received luggage every 15 minutes to ensure no delay in delivery of luggage.
Fill in runner position at the lobby as scheduled by the Bell captain and replace runner position under situations required to move away due to a guest request needed to be attended by you.
Store the luggage only at permitted areas and attend the luggage at all times while in public areas.
Bending, Stooping and Lifting a weight of 30 lbs or more may be required.
Maintain a straight and alert position in the hotel Entrance and in Lobby; do not form groups when not busy.
Take the initiative through empowerment to ensure complete Guest Satisfaction.
Identify and take utmost care with guest’s property whilst loading and unloading from car or any other means of transport the luggage carts.
Escort the guest to the room and provides familiarization of hotel and rooms the guest in his room.
Be knowledge of all Bell stands Job aids.
Be familiar with local area and location of Company offices, banking institutions, Shopping malls, Restaurants, etc.
Handle distribution of Newspapers to Guest rooms.
Keep logs updated with accurate information at all times.
Maintain high standards of personal hygiene and wear proper uniform.
Promote actively hotel transportation and products to guest as services with full knowledge of the product.