Job Number 18001I4Z
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION, Abu Dhabi, UAE
Position Type Non-Management/Hourly
Support all property operations, ensuring that the highest levels of hospitality and service are provided. Responsible for all Bell and Door functions. Areas of responsibility include but are not limited to: providing a professional and personalize welcome experience to guests and visitors; greeting and escorting of guests to their rooms; luggage storage and retrieval as well as loading and unloading from the car; Supply guests with directions and arrange transportation.
EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings… “all under one roof”.
EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.
EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent.
A Full-Time position based at The Abu Dhabi EDITION
Size of Unit (Number of Rooms) – 198 Rooms and 57 Residences
REPORTS TO: Head Concierge
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently.
High school diploma or GED equivalent.
No supervisory experience is required.
UAE driving license is a must.
ESSENTIAL JOB FUNCTIONS:
Be familiar with Hotel services, operational hours and ongoing promotions.
Have a thorough knowledge of The Abu Dhabi EDITION product and services.
Ensure all forms of communication are used to full capacity and relevant information is handed over to the next shift.
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.
Open doors and assist guests/visitors entering and leaving property.
Assist with luggage storage and retrieval.
Transport guest luggage to and from guest rooms and/or designated bell area.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Supply guests with directions.
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.
Dispatch bell/door/valet employees as needed.
Communicate parking procedures to guests/visitors.
Park and retrieve from parking guests cars.
Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
Develop and maintain positive working relationships with others.
Welcome and acknowledge all guests according to EDITION standards.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Ensure adherence to quality expectations and standards.
Ensure proper use of the telephone etiquette as per EDTION standards.
Establishes and maintains open, collaborative relationships with other employees.
Perform any other reasonable job duties as requested.