Career Opportunities: ATM Systems Support Specialist (49829)
Req ID 49829 – Posted 26/03/2018 – United Arab Emirates – Dubai – IT – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.
We are looking for a highly motivated, experienced and confident ATM Systems Support Specialist who will assist and support the Head of ATM Systems to ensure that the departmental performance and information are captured, monitored and analyzed from all the vast multitudes of data received and recorded from various sources including effort consumption and reported in daily basis
The job holder shall assist the Head of ATM Systems to deliver goals and objectives set by the business strategy to support the achievement of functional objectives. The job holder maintains contact with a variety of entities inside the airport including ATC, Aviation Units, relevant ATS departments, Dubai Airports, contractors and suppliers through the Head of ATM Systems.
Interacts internally and externally through the Head of ATM Systems.
The job holder provides administration duties and guidance for the department and is required to manage multiple and/or conflicting activities. Advises the Head of ATM Systems on options for problem resolution in situations that fall outside established guidelines or where the choice among options is less obvious. Errors made by the jobholder could result in inaccurate measurements and departmental performance.
Maintain and provide technical and administrative support to Head of ATMS
Ensure Change Management processes are followed and documented according to ATM systems department procedures.
Maintain ATMS database, application, tracking tool, etc. uptime for the daily activities of all designated ATM systems.
Work with the ATMS managers and team members to ensure that he ATMS departmental performance and information are captured and analyzed from all the vast multitudes of data received and recorded from various sources and reported in daily basis.
Ensure that the ATMS departmental performance and information are managed in a centralized and efficiently manner keeping records of communications with concerned parties.
Adhere to the departmental and organization processes to lead and contribute to work package activities as required.
Qualifications and Education:
The post holder shall have as a minimum, a Bachelor Degree or Higher Diploma from a recognized University, Training Establishment, or have equivalent and relevant experience.
Wide experience in technical support position in UAE operational environment
Experience in hardware & software support.
Aviation industry experience preferable
Fluency in written and spoken English is essential
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Attention to details and analytical skills
Problem solving and decision making
Excellent communication and organisational skills
The ability to develop quality standards, testing procedures, inspection reporting formats, and ability to conceptualize tasks and accomplish them.
An ability to work to tight deadlines and make correct decisions under pressure
Ability to work in a multicultural environment
Computer literacy with MS office packages, Linux, database, MySQL etc. skills
Additional / special features of the role
The job holder is governed by international standards procedures. Additionally, a range of international criteria for electronic data exchange apply. The effective functioning of the department is dependent upon the co-operative effort of all aeronautical services, such as air traffic services, communications, engineering, etc. The jobholder must be able to perform out of hours standby duties to support DWC and DXB operations.
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
The job holder is governed by international standards procedures. Additionally, a range of international criteria for electronic data exchange apply. The effective functioning of the department is dependent upon the co-operative effort of all aeronautical services, such as air traffic services, communications, engineering, etc.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. To view internal opportunities, please visit JobShop which can be found under My Workspace/My Applications in Ourworld.