Assistant Spa and Recreation Manager – Marriott Hotel – Dubai

Marriott Marquis Hotel Dubai

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Posting Date May 24, 2018
Job Number 18001HB5
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates

JOB SUMMARY
Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.

JOB SPECIFICATION

Assisting in Management of Spa Operations and Budgets
· Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
Ensuring and Delivering Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance

Leadership
• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
• Building and Contributing to Teams – Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
• Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability – Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen – Understands and utilizes business information to manage everyday operations.
• Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Spa Service – Knowledge of salon and spa products and services (including hair, makeup, nail, massage, skincare, and body treatments).
• Spa/Salon Services and Equipment – Knowledge of the use and maintenance of tools and procedures for skincare, hair care, manicure and pedicure, massage, and disinfection.
• Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Education and Experience
• High school diploma or GED; 4 years’ experience in related professional area.
OR
• 2-year degree from an accredited university in Spa / Recreation operations, or related professional area.

Skills and Knowledge
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics – Using mathematics to solve problems.
• Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
• Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Economics and Accounting – Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.

• Analytical/Critical Thinking – The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Originality – The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Assistant Guest Relations Manager wanted by Bulgari hotel Dubai

Bulgari hotel Dubai

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Posting Date May 16, 2018 Job Number 18001EHA
JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supports all day-to-day operations.

• Understands employee positions well enough to perform duties in employees’ absence.

• Coaches, counsels and encourages employees.

• Handles employee questions and concerns.

• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

• Guides daily Front Desk shift operations.

• Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

• Strives to improve service performance.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and property occupancy.

• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implementing the customer recognition/service program, communicating and ensuring the process.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Ensures employees have the proper supplies and uniforms.

• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides feedback to individuals based on observation of service behaviors.

• Participates in an ongoing employee recognition program.

• Conducts training when appropriate.

• Participates in the employee performance appraisal process.

 

Human Resources assistant wanted by Marriott Dubai area office

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Executive Assistant to Chief Human Resources Officer
Posting Date Apr 16, 2018
Job Number 18001331
Job Category Administrative
Location Dubai Area Office, Dubai, United Arab Emirates VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Job Summary:
The Executive Assistant reports to the Chief Human Resources Officer and Vice President Human Resources, Middle East & Africa. The Executive Assistant should exercise a high degree of business acumen in making professional judgments and maintaining confidentiality. The Executive Assistant will provide proficient clerical and administrative support to the Chief Human Resources Officer and Vice President Human Resources; working with limited supervision and minimal direction, as well as being an active team player and occasionally supporting the wider team, as necessary. The Executive Assistant will have prior experience of working in a high pressured environment and be able to demonstrate strong administrative and organisational skills with particular attention to detail. The Executive Assistant must have the ability to prioritize tasks efficiently and in an accurate and timely manner, often under demanding timescales and at short notice. The Executive Assistant is required to manage the workload of the Administrative Assistant and provide guidance whilst delegating work effectively.

Job Scope:
• A Full Time position based at the Middle East & Africa Office, Dubai, United Arab Emirates.

Candidate Profile:
Experience:
• Minimum of 4 years’ experience in a similar position at this level.
• Demonstrated experience in working in a fast-paced, multi-task environment, providing administrative support to Senior Executives.
Skills and Knowledge:
• Excellent organizational, interpersonal and communications skills
• Sensitive to the dynamics of the regional cultures and experienced in dealing with internal and external contacts at all levels
• Ability to maintain and treat highly confidential information with absolute discretion
• Very presentable with an approachable yet confident personality; demonstrates flexibility and has a positive can-do attitude
• Highly adaptable, resilient and able to work under pressure and to tight deadlines with limited supervision and minimal direction
• Maintains high performance standards: ensuring that all work is effectively complete, monitors the progress of work against schedules and departmental requirements, works effectively by using a highly collaborative style
• Creates an atmosphere in which timely information flows smoothly both upward and downward through the department; possesses exceptional communications skills
• Actively pursues learning and self-development to enhance personal, professional and business growth.

Education or Certification:
• Must be fluent in English – both written and verbal – and experienced at communicating at all levels
• Excellent working knowledge of MS office Word, Excel, Outlook and PowerPoint.

Specific Duties:
The following are specific responsibilities and contributions critical to the successful performance of the position:

Acts as a “gate-keeper” for the Chief Human Resources Officer and Vice President Human Resources time by managing there calendar. This involves using discretion in identifying critical items, setting up meetings or conference calls and making changes with minimal involvement by the Chief Human Resources Officer and Vice President Human Resources.
Composes all types of correspondence, documents, letters or presentations on behalf of the Chief Human Resources Officer and Vice President Human Resources to be shared and used by the department or senior level executives of the company; including the MEA President. Correspondence may also be directed toward hotel owners or outside organisations.
Overseeing and managing the travel arrangements and travel itineraries for the Chief Human Resources Officer and Vice President Human Resources. The travel may involve multiple stops, extended trips and frequent/unanticipated changes.
Proactively maintain files for Chief Human Resources Officer and Vice President Human Resources and department common files and maintain department trace system (staff review dates, department conference calls, team meetings, etc.).
Arranges or performs administrative functions for small to large-scale meetings or conferences on behalf of the Chief Human Resources Officer and Vice President Human Resources. Responsible for evaluating alternatives and making decisions regarding logistics and pricing for the room and audio-visual set-up, catering, meeting agenda and materials, and possibly travel arrangements for the participants. Incumbent will be responsible for managing all administrative aspects for meetings and conferences.
Handles special reporting projects and requests, which could include presentations, monthly reports, budget schedules, accumulating data / information from team/department, when needed. This work may include data entry and/or basic analysis and developing databases or spreadsheets.
Basic administrative functions such as processing expenses, copying, filing, distribution of materials and any other duties as assigned by the Chief Human Resources Officer and Vice President Human Resources.
Support for other special projects as assigned (i.e. ordering department gifts, organizing department functions, relocating department, assisting with new hires and transfers, etc.).
Answers departmental telephone line(s); provides callers with responses to all types of requests, both routine and those requiring research and follow up; directs calls to the appropriate person or takes messages. Develops alternatives to handle requests when many times the problems are not clearly identified or involve sensitive issues. Routinely responds back directly to the caller after performing research or follow up.
Identify areas where new administrative policies and procedures may be necessary within the department. The incumbent will initiate the project to develop the new policy or procedure.
Provides cover to other administrative roles within the department during annual/sick leave.

Other:
• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Continent Office policies and procedures.
• Working hours as required to do your job but normally not less than 48 hours per week.
• Executive Assistant will be provided with an iPhone and would occasionally be expected to respond to urgent requests from the Chief Human Resources Officer and Vice President Human Resources after hours or at weekends

Assistant Spa Manager wanted by Marriott Marquis hotel Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Assistant Spa Manager
Posting Date Apr 09, 2018
Job Number 18000SEN
Job Category Spa
Location JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.

Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.

The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.

JOB SUMMARY

Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.

JOB SPECIFICATION

Assisting in Management of Spa Operations and Budgets

· Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

• Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

• Spa Service – Knowledge of salon and spa products and services (including hair, makeup, nail, massage, skincare, and body treatments).

• Spa/Salon Services and Equipment – Knowledge of the use and maintenance of tools and procedures for skincare, hair care, manicure and pedicure, massage, and disinfection.

• Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

• Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.

• Writing – Communicates effectively in writing as appropriate for the needs of the audience.

Education and Experience

• High school diploma or GED; 4 years’ experience in related professional area.

OR

• 2-year degree from an accredited university in Spa / Recreation operations, or related professional area.

Skills and Knowledge

• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

• Writing – Communicating effectively in writing as appropriate for the needs of the audience.

• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Mathematics – Using mathematics to solve problems.

• Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.

• Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Economics and Accounting – Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.

• Analytical/Critical Thinking – The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

• Originality – The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

 

Assistant Housekeeper wanted by Fujairah Rotana UAE

Rotana hotel and spa Fujairah logo

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Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Posted Date: 2018/03/12 15:20:53
Expiry Date: May 11, 2018
Ref. JB3762439
Fujairah Rotana Resort & Spa – Al Aqah Beach
Housekeeping – Assistant Housekeeper
Fujairah Rotana Resort & Spa – Al Aqah Beach
&NSBP;
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Housekeeper you are responsible to manage and lead the team of the housekeeping operation towards achieving the departmental goals and objectives by ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

•Plan the monthly roster of coordinators, senior supervisor and floor supervisors

•Carry out the yearly EPDR for his / her direct subordinates

•Perform disciplinary action or dismissal cases of employee under his / her charge

•Monitor and guide new team member

•Coordinate and monitor Preventive Maintenance Program

•Plan and ensure the clearings of annual leave / public holiday are up dated on timely basis

•Carry out departmental induction for all trainees and housekeeping new team member

•Up date the job descriptions for all direct subordinates as and when required

•Identify training needs for areas of improvement in the department

•Review and recommend more effective cleaning methods, materials and agents on a periodic basis

•Inspect personal grooming, uniform tidiness and cleanliness for the employees

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in a similar role. Excellent written and verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literate and knowledge in Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You demonstrate initiatives at all times and lead and support your subordinates by example and with a hands on approach. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

ASSISTANT REVENUE MANAGER wanted by Waldorf Hotel RAK,UAE

Waldorf Astoria Ras Al Khaimah UAE

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Waldorf Astoria Ras Al Khaimah UAE
Waldorf Astoria Ras Al Khaimah UAE

ASSISTANT REVENUE MANAGER
Waldorf Astoria Hotels & Resorts

Apply Now
Not ready to apply?
Job Summary
An Assistant Revenue Manager analyses and presents financial data that will help the hotel to make well-informed decisions about potential new business and the market, in general.
What will I be doing?
As Assistant Revenue Manager, you are responsible for analysing and presenting financial data that will help make well-informed decisions about potential new business and the market, in general. An Assistant Revenue Manager will support the Revenue team in completing a variety of reports to help the organization track financial health and progress. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise all revenue opportunities
Assist Director of Revenue in reviewing forthcoming business plans, identify gaps and ensure proactive measures to fill capacity and meet set targets
Seek opportunities to increase sales and conversions within the Team
Contribute to the selling strategy of the hotel, and manage the departments to achieve that strategy
Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
Ensure the Team is developed effectively and generate a culture of high quality standards and pro-active selling
Manage an events schedule to maximise yield
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities
Supervise a well organised, motivated Team that interacts effectively with hotel colleagues
What are we looking for?

Assistant Revenue Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Demonstrated previous experience working in the Conference and Events function
Demonstrated previous experience supervising a team
Knowledge of the hotel property management systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Guest Services Assistant wanted by Madinat hotel Dubai

Al Qasr Hotel Madinat Jumeirah Dubai

APPLY HERE Job Number: 180000U6

Al Qasr Hotel Madinat Jumeirah Dubai
Al Qasr Hotel Madinat Jumeirah Dubai

Guest Services Assistant, Telecommunications – Madinat Jumeirah – (180000U6)

About Jumeirah and the hotel:

At Jumeirah we are committed to encouraging and developing our colleagues in a world-class environment. We value diversity and equal opportunities, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region’s leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the role:

An opportunity has arisen for a Guest Services Assistant to join Telecommunications department in Madinat Jumeirah. The main duties and responsibilities of this role:

Answer all calls according to the set standards in the department training
Manual
Adhering to the set standards of the departments SOP’s and Training Manual
Assist with requests or pass it on to the concerned department/room number
Maintaining a professional tone of voice while communicating with guests, callers and colleagues.
Use of correct and standardized English and phrases.
Handle all incoming and outgoing faxes for guests/departments
Handle messages for in-house and expected guests
Follow up all relevant duties and requests.
Handle all Emergencies efficiently
Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
Ensure that all notice boards and which board are updated daily (i.e. Duty Manager, Functions, VIP’s etc.).
To ensure that the Telephone equipment is in working order (report any faults to the Manager

About You:

The ideal candidate for this position will have the following experience and qualifications:

Previous experience in a five star hotel as Telephone Operator /cross training in Telephones.
Outgoing personality with ability to communicate with guests and colleagues
Should have a Secondary School Certificate or Degree
Excellent English communication skills
Additional language is an added value
About the Benefits:

This position offers a competitive salary and package which includes; fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

Primary Location: United Arab Emirates-DUBAI-Madinat Jumeirah
Job: Guest Services Assistant
Organization: Dubai Region [Main]
Job Posting: Feb 26, 2018, 1:39:02 PM

 

SITE ASSISTANCE TECHNICIAN wanted by Interserve in UAE

Interserve logo

APPLY HERE

Interserve logo
Interserve logo

JOB DETAILS
SITE ASSISTANCE TECHNICIAN
Reference numberRMD00925RegionMiddle EastLocationUAESub locationOther EmiratesFunctionEngineering: CivilEmployment typeFull Time – PermanentHourly Rate BandsN/ASalaried/Hourly-PaidSalaried
JOB PURPOSE
To assist the RMDK Clients with practical guidance on how best to utilise our equipment in a safe and efficient manner.
To provide our clients practical solutions for required design variations due to on site conditions.
To contribute to the growth and profitability of the RMDK Group by fulfilling their role within the business.
RESPONSIBILITIES
To understand and convey knowledge of RMDK design team drawings to our clients.
To provide our clients with practical advice and guidance on the safe erection and dismantling of RMDK products.
To provide regular site assistance and inspections for our clients to ensure they are continuing to utilise our products safely and according to the design parameters.
To enquire about and assist our clients to gain any additional information or product supplies they may require.
To assist the design team with knowledge of actual on site conditions and restrictions that may affect the design.
To work under the control, instruction and guidance of the Site Assistance Technician Manager and other senior staff and in conjunction with the Design and Sales Teams.
To seek assistance from other RMDK Site Assistance Technicians when onsite difficulties are encountered and solutions provided to our clients are not entirely satisfactory.
To discuss and share onsite experiences with other RMDK Site Assistance Technician with the aim of continued learning and self development.
To provide guidance/reviewing/checking of RMDK drawings and applications to others where appropriately required.
To have a proactive responsibility for RMDK Health and Safety procedures.
To be a supportive and collaborative member of the RMDK UAE Team.
To continue to build your knowledge and skill level to the best of your abilities in order to achieve a highly reputable frontline experience from our clients.
The Site Assistance Technician will be accountable to the Site Assistance Technician Manager for:
Keeping and providing a good daily record of all activities the sites visited and the work that took place whilst there.
That all requests from our clients to check erected structures on behalf of RMDK are given a complete and thorough Inspection. Prior to signing of the inspection sheets.
Be aware of and adhere to the Company’s Health & Safety policies and procedures.
KNOWLEDGE SKILLS & EXPERIENCE
Qualifications:

Diploma in Civil Engineering
Bachelor of Science in Civil Engineering
Knowledge & Experience:

Relevant Industry experience
Regional experience
Knowledge of formwork and falsework systems

PERSON
Strong drive and commitment to succeed
Well organised and ability to work to tight deadlines
Able to work within, manage and get best out of team of individuals
Strong understanding and respect for confidentiality
High sense of personal integrity
Proficient IT skills including MS Word, Excel and Powerpoint
Influential and assertive, able to get views across with conviction and not give way to pressure from others.
Enthusiastic and energetic, promoting a sense of direction and purpose for the team.
Sensitive to the needs of individuals with an innate sense of fairness
ABOUT THE COMPANY
RMD Kwikform provides formwork, falsework and shoring solutions to the global construction industry.

With operations in over 20 countries, RMD Kwikform has the ability to provide a truly local service, backed up by significant international experience.

With a diverse product range, designed to maximise safety, on site effectiveness and lowest in use cost, matched with our engineering excellence, RMD Kwikform provides it’s customers with the most effective solution to get the job done.

RMD Kwikform is a business built on people. They are what ensure that RMD Kwikform surpasses customer’s expectations time after time. As we rely heavily on the skills of our people to remain successful and continue growing, our people must grow with us, which is why RMD Kwikform is committed to working towards the principles of the Investors in People Standard (IIP) in all of its companies.

For more information on our business and our products, please visit www.rmdkwikform.com

Sales Administration Assistant wanted by Dubai Silicon Oasis

Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority
Dubai Silicon Oasis Authority

APPLY HERE

Date Posted: 2018/01/31 05:14:10
Expiry Date: Unlimited
Ref. JB3763635 

Sales Administration Assistant

Job Description

  • Organizing and scheduling appointments with admin.
  • Planning meetings and taking detailed minutes.
  • Develop and maintain a filling system.

Skills

• Administration skills.

• Computer skills including working knowledge or Word, Excel & PowerPoint.

• Good telephonic manner.

• Good business command of English language (writing, reading and verbal), Arabic would be considered an advantage.

• Customer service skills.

Job Details

  • Job Location:Dubai, UAE
  • Job Role:Administration
  • Employment Status:Full time
  • Employment Type:Internship

Preferred Candidate

  • Career Level:Student/Internship
  • Years of Experience :Min: 0 Max: 0
  • Residence Location:United Arab Emirates

Assistant QSR Manager wanted by SFC in UAE

SFC shop front UAE

APPLY NOW

SFC shop front UAE
SFC shop front UAE

Job Code :SFCP – ARM – 2016/002
Age Limit :Below 30 Years
Education Qualification : Minimum HSC / Graduate from Hotel Management or Catering College/2 year Diploma course in F&B
Minimum 2 years working experience as a Manager/ Assistant Manager QSR.
Language proficiency : Speak, read & write English. Knowledge of Arabic language an advantage

JOB DESCRIPTION

  • Responsible for :Operating an efficient &profitable restaurant
  • Job Summary : SFC Plus Assistant Restaurant Managers are responsible for ensuring that the restaurant runs smoothly and will oversee a team of associates in a fast paced environment while ensuring proper food safety precautions are followed. ARM should be organized, perform well under pressure, enjoy working with food and have strong customer service skills. ARM should be very detail oriented with the ability to multitask and prioritize. It also includes activities overseeing marketing, sales, operations, finance and human resources. They would be required to adhere to and enforce strict dress code.
  • Duties and Responsibilities
    • Organizing stock and equipment, ordering supplies and overseeing outlet maintenance, cleanliness and security.
    • Planning and working to budgets, maximizing profits and achieving sales targets, controlling cash sales in the restaurant, updating the time sheets and control payrolls etc.
    • Training and developing existing staff and all new staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and duty rosters.
    • Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
    • Ensuring high standards of customer service are maintained.
    • Implementing, and instilling in their teams, company policies, procedures, ethics, etc.
    • Arrange for maintenance and repair of equipment and other services.
    • Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
    • Handling customer complaints and queries.
    • Use computer software/records to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
    • Check quality of deliveries of frozen, fresh, baked, dry and packaging items.
    • Schedule work hours for crew and kitchen staff and maintain daily time sheet records.
    • Monitor food preparation, service standards and methods.
    • Devising in-house marketing and promotional activities and ensure Company marketing and promotional campaigns are implemented.
    • Devise plans & strategies for improving the home delivery business.
    • Preparing reports and other performance analysis documentation.
    • Reporting to and attending regular meetings with Territory Managers or Head office representatives.
    • Attend to audit comments and take corrective action.
    • Schedule yearly staff leave plan.
    • Address staff grievances in a timely manner.
    • Ensure staff discipline is maintained at all times in the operations and escalate staff disciplinary matters to the Territory Manager in a timely manner.