Expiry Date: 2018/08/20
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
As an Assistant Outlet Manager you are responsible to achieve the optimum level of guest satisfaction and departmental profitability in an atmosphere of teamwork and high team morale, whereby your role will include key responsibilities such as:
Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
Identify training needs and propose training plans in correlation with outlet manager in order to maintain professionalism
Plan and conduct on and off job training regularly in order to achieve service standard and knowledge of staff
Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
Monitor sales and cost of outlet and trend of on going promotions
Contribute new promotional ideas in order to increase Guest covers and revenue
Analyse and enhance performance across all aspects of the outlet operation
Monitor duty rota on weekly basis in order to meet operation needs
Resolve Guests’ complaints directly or consults with Outlet Manager to maintain Guest satisfaction
Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings. You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems. Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.