Assistant Front Desk Manager wanted – Le Meridien resort – Dubai

Le Meridien Mina Seyahi Beach Resort and Marina

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Posting Date May 23, 2018
Job Number 18001GUI
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates

The Front Desk Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Job responsibilities will include, but not limited to the following:

Has a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms.
Co-ordinate all activities, operations and running of Front Desk – whilst actively displaying a proactive front of house leadership style.
Take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing GuestVoice data is a tool to measure success
Is well informed about special functions and events held in the hotel on a daily basis.
Assist in Providing clear leadership for quality and Processing Improvement initiatives aligned with business goals and objectives, maintaining close liaison
Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
Maintain a high level of personal service and guest recognition, with particular attention to VIP’s and amenities.
Continually enhance the Front Desk Incentive Program to ensure that opportunities and Incremental revenues are maximised.
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
Ensure effective channels of communication are in place maximising the opportunities of distributing the information available – and encouraging ideas and participation from all team members, through monthly team briefings.
Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required.
To assist the hotel in achieving Employee Satisfaction targets through good working practices and team liaison. Monitor employee morale and turnover, proactively supporting the Employee Engagement Survey process and ensuring action plans are established and followed up to address issues.
Assist the Front Desk Manager to monitor and analyse customer feedback/data and where applicable act upon guest comment through GuestVoice Portal and In House data collection methods (e.g. Guest Questionnaire/comment cards)

To move into this position you should have

Tenure in current position minimum one year
Hospitality Graduate or equivalent qualification
Two years plus experience in similar role and five years experience in five stars property.
Train the trainer certificate preferred
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Friendly & outgoing personality, well presented & groomed, good manners
Must be able to speak, write and converse freely in English
Candidate preferred with additional language (German, Russian, Arabic, French, Italian, Spanish or Japanese)
Must be proactive

 

ASSISTANT FRONT DESK MANAGER wanted by Garden Inn hotel Dubai

Hilton garden hotel in Dubai

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An Assistant Reception Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
What will I be doing?

An Assistant Reception Manager, you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Reception Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist with the overseeing of the entire Front Office operation to maintain high standards
Seek Guest feedback and make operational improvements
Ensure regular and important Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Manage staff performance issues in compliance with company policies and procedures
Assist in the recruiting, managing, training and developing the Reception Team
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
What are we looking for?

Assistant Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
High level of IT proficiency
Experience of managing people and developing people
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent