Application Analyst – Cleveland clinic UAE

cleveland clinic Abu Dhabi
cleveland clinic Abu Dhabi
cleveland clinic Abu Dhabi

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Application Analyst Level II- Cadence

Job Description

JOB SUMMARY

This is an Professional level analyst position; and s/he will have relative healthcare experience. S/he is responsible for acquiring foundational knowledge of clinical application [software], working closely with a Team Lead in completing project tasks and executing the following tasks as part of a clinical systems configuration and implementation: building system components, documentation of workflows and other project information, implementation and support of the clinical applications. The individual may have additional accountability to assist in the configuration, implementation and support of multiple clinical applications as assigned.

PRIMARY DUTIES AND RESPONSIBILITIES

Successfully achieve certification in primary clinical application assigned as determined by organizational need

Operational Activities

•Assists in preparation and documentation of clinical applications

•Assists in collecting and documenting workflow and gathering of requirements from various clinical stakeholders

•Ability to analyze queries as related to functionality of the clinical applications

•Populate designated databases for system build

•Assist with Testing activities; tests new application releases in conjunction with established change control processes

Go-Live Activities: 

•Troubleshoot problems or questions from end-users

•Assist in prioritizing and implement changes requested from the system.

Skills

EXPERIENCE REQUIREMENTS

Minimum of 0-2 years of experience in clinical support application, healthcare operations experience of equivalent experience

Basic knowledge of healthcare industry

Team player who creates a positive team environment

Customer Service orientation is required

Ability to perform independently and manage workload appropriately

Ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated ability to establish and build strong working relationships

Baseline abilities with MS Outlook, MS Excel, MS Work, MS Visio and MS Power-Point

Ability to speak and write in English is required

Ability to speak and write in both English and Arabic is preferred

 

EDUCATION REQUIREMENTS

Associate or bachelor degree in Information Technology, Healthcare or -0-3 years equivalent experience required

ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectivenessincludes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

DISCLAIMER

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.

Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.

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