IT analyst wanted by Emirates in Dubai

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Emirates Dubai logo
Emirates Dubai logo

IT SERVICE MANAGEMENT ANALYST – 180000PT
Posted Date: 03-May-2018
Closing Date: 17-May-2018
JOB PURPOSE
Perform a continuous cycle of service improvement to the production services that we provide to our customers through rigorous problem, service continuity, availability and capacity planning and management. Define and implement Service Level Objectives (SLOs) and ensure the agreed service levels are met.

Job Outline:
– Utilize analytical skills and tools in order to identify record, trends and analyze all problems that are assigned. Liaise effectively with the incident management teams, application support teams and technical teams to ensure all problems are investigated, diagnosed, have root cause analysis performed and permanent fixes implemented within the agreed terms of the SLO ensuring that these are prioritized by severity and impact criticality.

– Update the known error database with available interim solutions, and provide a monthly report to the line manager. Proactively identify potential issues which might become incidents, communicate the same to line management, and provide cost effective solutions in a timely fashion. Analyze incidents/alerts from EMS to ensure that potential problems are proactively detected and fixed before they cause business impact.

– Conduct detailed impact analysis, capacity planning and ensure that proper testing of proposed problem fixes are completed successfully before changes to the production environment are requested. Take end to end responsibility for all problems until permanent resolution ensuring that continuous progress updates are communicated to the key stakeholders. Escalate problems that age and are resulting in recurring incidents for the business.

– Work with the IT Management team of BITMs, ASMs and IT Technical Managers to develop SLOs for Emirates IT customers. Translate the business needs of the customer as defined by the BITM into technical requirements for service delivery infrastructure and liaise with the delivery teams to develop a design which uses standard services wherever possible.

– Ensure that the SLOs and SLAs are adhered to and supported by the relevant technical teams. Report and measure service availability in line with agreed service levels. Ensure that the SLOs are supported by the relevant Emirates Group departments (e.g. P&L, HR, Legal) through Operational Level Agreements (OLAs), and by external suppliers via Underpinning Contracts(UCs).

– Own and maintain the service catalogue for all available services to drive standardization and rationalization of all production services. Liaise with IT Strategy and Architecture to ensure the service catalogue supports the strategic directions for IT.

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Application Analyst – Cleveland clinic UAE

cleveland clinic Abu Dhabi
cleveland clinic Abu Dhabi
cleveland clinic Abu Dhabi

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Application Analyst Level II- Cadence

Job Description

JOB SUMMARY

This is an Professional level analyst position; and s/he will have relative healthcare experience. S/he is responsible for acquiring foundational knowledge of clinical application [software], working closely with a Team Lead in completing project tasks and executing the following tasks as part of a clinical systems configuration and implementation: building system components, documentation of workflows and other project information, implementation and support of the clinical applications. The individual may have additional accountability to assist in the configuration, implementation and support of multiple clinical applications as assigned.

PRIMARY DUTIES AND RESPONSIBILITIES

Successfully achieve certification in primary clinical application assigned as determined by organizational need

Operational Activities

•Assists in preparation and documentation of clinical applications

•Assists in collecting and documenting workflow and gathering of requirements from various clinical stakeholders

•Ability to analyze queries as related to functionality of the clinical applications

•Populate designated databases for system build

•Assist with Testing activities; tests new application releases in conjunction with established change control processes

Go-Live Activities: 

•Troubleshoot problems or questions from end-users

•Assist in prioritizing and implement changes requested from the system.

Skills

EXPERIENCE REQUIREMENTS

Minimum of 0-2 years of experience in clinical support application, healthcare operations experience of equivalent experience

Basic knowledge of healthcare industry

Team player who creates a positive team environment

Customer Service orientation is required

Ability to perform independently and manage workload appropriately

Ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated ability to establish and build strong working relationships

Baseline abilities with MS Outlook, MS Excel, MS Work, MS Visio and MS Power-Point

Ability to speak and write in English is required

Ability to speak and write in both English and Arabic is preferred

 

EDUCATION REQUIREMENTS

Associate or bachelor degree in Information Technology, Healthcare or -0-3 years equivalent experience required

ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectivenessincludes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

DISCLAIMER

The responsibilities described on this job description are intended to describe the general nature and level of work being performed by people assigned to this job. These statements are not intended to be exhaustive of all responsibilities, duties, knowledge, skills and abilities required of employees in the position.

Final determination of a candidate’s qualifications and eligibility to perform the job is at the sole discretion and judgment of the institute/department executive leadership.

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Analyst at DMCC Dubai

DMCC free zone company Dubai
DMCC free zone company Dubai
DMCC free zone company Dubai

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Vacancy No VN209
Vacancy Name Analyst
Employment Type Full Time
Job Purpose This role is responsible for working with cross-functional teams in the DMCC Free Zone to:

• Manage implementation of projects and system enhancements prioritised by FZ leadership.
• Create dashboards, reports and management information/business intelligence presentations for DMCC Free Zone, regulatory government entities and partners.
• Plan and execute customer advocacy programs such as mystery shopping, satisfaction surveys etc.
• Analyse data to derive meaningful insights and create presentations for management decisions.

Typically, an Analyst will work with all DMCC departments, DMCC member companies and external government and non-government entities depending on the engagement type. They will be flexible to adapt to business needs, analyse and interpret data efficiently and work at pace to deliver positive outcomes.

This role is critical in ensuring that all changes are implemented such that they are customer focussed and in-line with DMCC strategy and ethos.

This role also has to ensure that all relevant stakeholders are engaged in the appropriate phases of the change, all team members are committed to the success of the change and conflict of interests and mitigated.
Key Areas of Responsibility • Manage requirements through the project life cycle by establishing and maintaining agreements between all stakeholders.
• Consult with business and IT partners to plan and implement assigned projects within designated time and budget constraints.
• Analyse discrete business problems and make them easier to solve by leveraging on process and system architecture knowledge.
• Consult business functions and recommend optimal solutions to make business processes more efficient and effective.
• Analyse business process and compare result against the service standards and best practices. Present findings and work with directors and other personnel to identify and implement actions that will enable the respective departments to achieve set objectives
• Prepare dashboards, reports which enables organization to monitor performance and act for improvements. Develop productivity measures, efficiency analysis using statistical methods and best practices.
• Plan, execute and report outcomes of monthly satisfaction surveys, biannual and annual customer satisfaction surveys.
• Plan, execute and report mystery shopping surveys.
• Plan, execute and report ad-hoc internal/ external surveys requested by Free Zone management or other DMCC Functions.
• Coordinate with Knowledge Management to ensure communications, notifications and/or training sessions are done for external and internal stakeholders as is appropriate to the nature of change being implemented.
• Ensure that all technical information is circulated in the communications, notifications and training sessions is accurate.

To be successful in this role, you need to have:

• Bachelor’s Degree, MBA Preferred.
• 5-8 years’ experience in Business Analysis, Project Management, Process Excellence and Customer Advocacy
• Knowledge of Sales Force (Certification Desirable), Apsona Reporting Tool, Freezone Processes, Business Analysis, Project Management,

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