Reservation Agent wanted by Rotana hotel in Dubai

Al Bandar Rotana hotel Dubai

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Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Date Posted: 2018/02/15 16:39:18
Expiry Date: 2018/04/16
Ref. JB3772780 Post Share Tweet
Al Bandar Rotana
Revenue – Reservation Agent
Al Bandar Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

Process and confirm guest room reservations made by clients on the phone, letter or fax
Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
Show complete product knowledge, understand rate structure and apply rate management
Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
Promote and maintain good public relations and endeavors to maximize business
Maintain an accurate room status at all times
Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
<b>Education, Qualifications & Experiences</b>

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

<b>Knowledge & Competencies</b>

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

Understanding the job

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

Bar tender wanted by Rotana hotel in Dubai

Al Bandar Rotana hotel Dubai

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Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Date Posted: 2018/02/15 17:24:04
Expiry Date: 2018/02/21
Ref. JB3734100 Post Share Tweet
Al Bandar Rotana
Food & Beverage – Bartender
Al Bandar Rotana

Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.

As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages and your role will include key responsibilities such as:

•Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel

•Achieve total guest satisfaction and organizational profitability through effective utilization of all resources

•Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue

•Set up the bar and prepare all mise-en-place for service

•Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service

•Extend prompt services to all guests and treat guests and colleagues in a polite and courteous manner.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage and a minimum of one year experience in Bar Operations. Excellent command of English and additional skills, like guest service and interpersonal are essentials. Flamboyant and bar tending skills coupled with thorough knowledge about all types of wines, liquor and cocktails are a definite plus and at least slightly expected.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Linen Room Supervisor wanted by Rotana hotel in Dubai

Al Bandar Rotana hotel Dubai

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Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Date Posted: 2018/02/15 18:34:00
Expiry Date: 2018/04/16
Ref. JB3772870 Post Share Tweet
Al Bandar Rotana
Housekeeping – Linen Room Supervisor
Al Bandar Rotana

Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Linen Room Supervisor, you are responsible to supervise the team of Linen Room Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness meet the requirements specified and your role will include key responsibilities such as:

Receive records and sort out clean uniform from laundry and arrange them properly on the shelves and racks
Issue linen to Food & Beverage outlets as per requisitions
Issue uniform to all employees and maintain uniform records
Check all uniform for any loose buttons and hems and give to the tailor for mending
Ensure a clean and tidy linen room at all times and report if any items have been damaged (linen as well as uniforms)
Ensure that linen and uniforms are properly stored and recorded
Report to Superiors in case any uniforms need to be discarded or replenished
Ensure that the proper procedure is followed when linen or uniform needs to be discarded
Ensure that all uniforms are ready for special events as well as for any seasonal events
Skills
Education, Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests alike while possessing following additional competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results