IT Vendor Performance Specialist wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo


ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/09/06
Ref. JB3815491
IT Vendor Performance Specialist
To manage the bank’s vendor deliveries by ensuring that the vendor performance management framework is efficiently followed to deliver optmised services in accordance with the respective contractual agreements

Vendor Performance Management:
Ensure adherence to vendor performance management framework as applicable according to the contracted service category and scale and track vendor performance, providing feedback to the contract management team, to ensure that service delivery failures are contractually mitigated Work closely with Procurement to conduct vendor/service comparison for consistently lower performing relationships and investigate and identify opportunities for the bank to achieve greater levels of service delivery on procured products and services Conduct surveys to assess vendor performance and provide feedback to Relationship Managers/Vendors in a structured manner in order to improve service delivery Implement standardisation of KPIs across contract/service categories in line with the required standards in order to optimise tracking and feedback

Contract Management:
Support the contract renewal process by providing the contract management team with feedback on vendor performance Provide data for Vendor performance KPI tracking for critical vendor relationships as required by Senior Management Policies, Processes, Systems and Procedures Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions


Minimum Experience:

At least 12 years of experience in banking with a background and experience in management of IT Assets, Contracts and an understanding of IT Project Management

Minimum Qualifications:

University degree in a Business (B Com, BBA) or

Technical (BSc, B Tech) related subject area